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HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Display ................................... 5 Keys ..................................6 Lights ..................................7 TouchPad ................................8 Left side ................................. 9 Right side ................................10 Bottom ................................. 11 3 Illustrated parts catalog ..........................13 Locating the warranty information, model number, serial number, and product number .......
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Display assembly ..............................41 Power button board ............................. 48 Power connector cable ............................49 6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................ 51 Using Computer Setup ............................51 Starting Computer Setup ........................51 Navigating and selecting in Computer Setup ................... 52 Restoring factory settings in Computer Setup .................
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Changing the computer boot order ................68 Removing the HP Recovery partition (select products only) ......... 68 12 Backing up, restoring, and recovering – Windows 8 ..................69 Creating recovery media and backups ........................ 69 Creating HP Recovery media (select models only) ................70 Using Windows tools ............................
Optical drive 9.5-mm tray load, SATA, external, USB, DVD±RW DL SuperMulti Drive Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames per second Dual digital microphones with appropriate echo-cancellation and noise- suppression software...
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Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter Support for Intel WiDi 5.1 Compatible with Miracast-certified devices External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). ● Ports AC adapter HP Smart plug (4.5mm barrel)
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Category Description Operating system (continued) Ubuntu Serviceability End user replaceable parts: AC adapter...
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...
Item Component Description Windows 8: Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. ▲ Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key.
Lights Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. Lights...
TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...
Left side Item Component Description ● Power button When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Item Component Description NOTE: Pressing the Windows key again will return you to the previous screen. USB 3.0 ports Connect an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
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Item Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound. Chapter 2 External component identification...
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the warranty information, model number, serial...
Computer major components Chapter 3 Illustrated parts catalog...
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Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover (includes keyboard cable and TouchPad and TouchPad cable): For use in Belgium 809829-A41 For use in Brazil...
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Item Component Spare part number Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- 827823-001 MHz FSB, 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]) and a non-Windows operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600- 809842-601 MHz FSB, 3.00-MB L3 cache, dual core, 15-W), a solid-state drive slot, and the Windows 10 or Windows 8 Professional operating system...
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Item Component Spare part number Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Worldwide 806723-005 Combo Adapter Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter for use in all 792610-005 countries and regions except Brazil Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only 792610-205 in Brazil...
Display assembly components Item Description Spare part number Display panel assembly (13.3-in, LED, AG, LVDS, eDP, TouchScreen; includes display bezel): FHD, (1920×1080), UWVA, IPS, display panel assembly 809833-001 HD, (1366×768), UWVA display panel assembly 809832-001 Display Hinge Kit (includes left and right display hinges) 809827-001 Display hinge covers (includes left and right display hinge covers and cable retainers): For use only on computer models in natural silver finish...
For use only on computer models in violet purple finish 809818-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 714657-001 45-W HP Smart adapter (non-PFC, RC, 4.5-mm) 741727-001 HP HDMI-to-VGA adapter 701943-001 HP USB external DVD-RW Drive...
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable, TouchPad, and TouchPad cable.
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Close the computer. Turn the computer upside down with the front toward you. Remove the following components: (1) Two bottom cover rear feet (2) Two rubber screw plugs (3) One rubber screw cover (4) Two plastic screw covers The bottom cover rear feet, screw plugs, and screws covers are included in the Rubber Kits, using the following spare part numbers: ●...
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Remove the 13 Phillips PM2.5×6.6 screws that secure the keyboard/top cover to the bottom cover. Turn the computer right side up with the front toward you. Open the computer. CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
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Remove the four PM2.5×4.4 screws (1) that secure the battery to the base enclosure. Detach the connector board cable (1) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) Use the release slot (2) on the right side of the battery to lift the right side of the battery until it rests at an angle.
Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 808238-001. Description Spare part number 1-TB, 5400-rpm...
If it is necessary to replace the hard drive connector adapter, slide the adapter (1) off of the front end of the hard drive. If it is necessary to replace the hard drive bracket, release the sides of the bracket from the hard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive.
Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) Remove the Philllips PM2.5×4.4 screw (3) that secures the connector board to the base enclosure.
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Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the keyboard/top cover (see Keyboard/top cover on page 24). Disconnect the battery cable from the system board (see Battery on page 27).
Reverse this procedure to install the WLAN module. System board Description Spare part number Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 827824-601 3.00-MB L3 cache, dual core, 15-W [dynamic PL1 to 8.5-W]), a solid-state drive slot, and the Windows 10 or Windows 8 Professional operating system Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 827824-001...
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Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the keyboard/top cover (see Keyboard/top cover on page 24). Disconnect the battery cable from the system board (see Battery on page 27).
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Disconnect the following cables from the system board: (1) Webcam/microphone cable (2) Power connector cable (3) Speaker cable (4) Hard drive cable from the ZIF connector on the system board Remove the six Phillips PM2.5×4.4 screws (1) and the Phillips PM2.0×4.1 screw (2) that secure the system board to the base enclosure.
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Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures...
Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement 809825-001 thermal material) Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
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Remove the memory shield that covers the memory module slots. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 809838-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the display assembly (3). If it is necessary to replace the display panel assembly or any of the display assembly internal components: Release the top edge of the display panel assembly (1) by pulling it away from the display enclosure. Release the adhesive support strip (2) that secures the display panel cable to the display panel assembly.
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Remove the display panel assembly (5). The display panel assembly includes the display bezel and the display panel and is available using spare part numbers 809833-001 (FHD, (1920×1080), UWVA, IPS, display panel assembly) and 809832-001 (HD, (1366×768), UWVA display panel assembly). If it is necessary to replace the webcam/microphone module: Remove the display panel assembly.
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Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 809843-001. If it is necessary to replace the display hinges: Remove the display panel assembly. Remove the two Phillips PM2.0×2.8 screws (1) that secure the display hinges to the display enclosure.
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Remove the display hinges (2). The display hinges are included in the Display Hinge Kit, spare part number 809827-001. If it is necessary to replace the display panel cable: Remove the display panel assembly. Remove the display hinges. Remove the display panel cable from the left display hinge. The display panel cable is available using spare part numbers 810712-001 (for use only on computer models equipped with the FHD, (1920×1080), UWVA, IPS, display panel assembly, spare part number 809833-001) and 809822-001-001 (for use only on computer models equipped with...
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Remove the display panel assembly. Remove the display hinges. Remove the Phillips PM2.0×4.1 screw (1) that secures the display hinge cover to the display hinge. Remove the rubber cable retainer (2) from inside the hinge cover. Remove the display hinge cover (3). The display hinge covers are available using the following spare part numbers: ●...
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Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809815-001. If it is necessary to replace the webcam/microphone module cable: Remove the display panel assembly. Remove the right display hinge. Remove the WLAN antenna cables and transceivers.
Remove the webcam/microphone module cable (3). The webcam/microphone module cable is available using spare part number 809823-001. Reverse this procedure to reassemble and install the display assembly. Power button board Description Spare part number Power button board (includes cable) 809830-001 Before removing the power button board, follow these steps: Shut down the computer.
Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Power connector cable Description Spare part number Power connector cable 809824-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the power connector cable (2). Reverse this procedure to install the power connector cable. Chapter 5 Removal and replacement procedures...
To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.
Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...
Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...
BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.
Using HP PC Hardware Diagnostics (UEFI) – Windows 8 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.
10 Specifications Metric U.S. Tablet dimensions Width 32.7 cm 12.89 in Depth 22.4 cm 8.82 in Height 2.3 cm 0.91 in Weight (equipped with a hard drive) 1.77 kg 3.89 lbs Weight (equipped with a solid-state drive) 1.66 kg 3.67 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A –...
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs.
● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Creating HP Recovery media (select models only) on page ● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page ●...
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
73 removal 45 bottom components 11 spare part numbers 18, 46 electrostatic discharge 21 buttons HP PC Hardware Diagnostics (UEFI) equipment guidelines 23 power 9 downloading 60 esc key 6 TouchPad 8 HP Recovery Manager Ethernet, product description 2...
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71 action 6 HDMI 11 USB flash drive 73 components 6 product description 2 using HP Recovery media 70 esc 6 USB 2.0 9 recovery media fn 6 USB 3.0 11 creating 70 Windows 6 power button 9...
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removal 40 WLAN module spare part number 17, 40 removal 31 supported discs, recovery 70 spare part numbers 16, 31 system board workstation guidelines 22 removal 33 spare part numbers 33 system recovery 71 system restore point creating 71 system restore point, creating 69 tools required 20 TouchPad button 8 TouchPad components 8...
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