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HP EliteDesk 800 G2 SFF Maintenance And Service Manual
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HP EliteDesk 800 G2 SFF Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 800 G2 SFF Business PC

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Summary of Contents for HP EliteDesk 800 G2 SFF

  • Page 1 Maintenance and Service Guide HP EliteDesk 800 G2 SFF Business PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Small Form Factor (SFF) chassis spare parts ......................5 Computer major components ......................
  • Page 6 SMART ATA drives ..............................16 Cable management .............................. 17 4 Removal and replacement procedures – small form factor (SFF) chassis ............18 Preparation for disassembly ..........................18 Access panel ................................. 19 Front bezel ................................19 Front bezel security ............................. 20 Slim optical drive bezel blank ..........................
  • Page 7 Using the Small Form Factor Computer in a Tower Orientation ................. 64 5 Computer Setup (F10) Utility ........................65 Computer Setup (F10) Utilities ..........................65 Using Computer Setup (F10) Utilities ....................65 Computer Setup–Main ........................67 Computer Setup—Security ....................... 69 Computer Setup—Advanced ......................
  • Page 8 Creating recovery media ......................... 128 Creating recovery media using HP Recovery Manager (select models only) ....128 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 129 Creating recovery discs ................130 Backing up your information ..................130 System Restore ..........................
  • Page 9 Appendix C Statement of Volatility ........................ 140 Appendix D Specifications ..........................141 SFF Specifications .............................. 141 Index ................................142...

  • Page 11: Product Features

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 12: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Slim Optical Drive (optional) Headphone Connector USB 2.0 Charging (powered) Port (black) Dual-State Power Button USB 2.0 Port (black) Hard Drive Activity Light USB 3.0 Ports (blue) SD Card Reader (optional)

  • Page 13: Rear Panel Components

    An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 3.0 ports with the wake from S4/S5 feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 14: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Small Form Factor (SFF) chassis spare parts Computer major components Item Description Access panel Front bezel System board (includes replacement thermal material) Power supply 200W, 92% efficient 200W, 85% efficient Small Form Factor (SFF) chassis spare parts...

  • Page 16: Misc Parts

    Item Description 200W, standard Fan sink (includes replacement thermal material) Memory modules (PC4-17000, 2133-MHz; not illustrated) 16-GB 8-GB 4-GB Processors (include replacement thermal material; not illustrated) Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Misc parts Chapter 2 Illustrated parts catalog...
  • Page 17 Item Description Fan baffle Rear baffle Solenoid lock Front I/O assembly Speaker Power switch SATA drive power cable SATA data cable, 14 inch, 1 straight end, 1 angled end SATA data cable, 17.7 inch, 2 straight ends SATA data cable, 19.5 inch, 2 straight ends Printer port, PCI card (10) Serial port, PCI card...

  • Page 18: Drives

    Item Description USB, optical Antimicrobial Washable Wireless Keyboards PS/2 PS/2 slim HP USB slim HP USB Conferencing Wireless keyboard, mouse, and dongle USB/PS2 Washable Smart card Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED...
  • Page 19 Description 256-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 256 GB Solid-state Drive (SSD), 3D, NAND 180 GB Solid-state Drive (SSD) 180 GB Solid-state Drive (SSD), OPAL2, MLC 128-GB Solid-state Drive (SSD), self-encrypting drive (SED) 128-GB Solid-state Drive (SSD) 128-GB Solid-state Drive (SSD), 3D, NAND 128-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 120-GB Solid-state Drive (SSD) 120-GB Solid-state Drive (SSD), OPAL2, MLC...

  • Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 21: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 22: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ● ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 23: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 24: Cleaning The Monitor

    If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is ● available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 25: Screws

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 26: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 27: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. Keep cables away from major heat sources like the heat sink. ● ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 28: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and replacement procedures – small form factor (SFF) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

  • Page 29: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 18). Pull up the access panel handle (1), and then lift the panel off the computer (2). To install the access panel, reverse the removal procedure. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 18).

  • Page 30: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).

  • Page 31: Slim Optical Drive Bezel Blank

    NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Slim optical drive bezel blank...

  • Page 32: Memory

    Memory Description 16-GB, PC4-17000 8-GB, PC4-17000 4-GB, PC4-17000 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 33: Installing Dimms

    ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. The system will operate in a higher-performing dual channel mode if the total memory capacity of the ● DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
  • Page 34 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.

  • Page 35: Expansion Card

    Expansion card Description nVIDIA GT730 2 GB graphics card (DDR3, PCIex8) USB 3.1 Type Cx1 PCIe x1 card Printer port, PCI card Serial port, PCI card WLAN module caddy card The computer has two PCI Express x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI Express x16 expansion socket that is downshifted to a x4 socket.
  • Page 36 If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket.
  • Page 37 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 38 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.

  • Page 39: Wlan Module

    Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. WLAN module WLAN modules can be installed using a PCI expansion card adapter. First install the WLAN module into the expansion card adapter, and then install the expansion card into the computer. Description Broadcom BCM943228Z 802.11n 2x2 DualBand Combo PCIe x1 Card Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card...
  • Page 40 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 4 Removal and replacement procedures – small form factor (SFF) chassis...

  • Page 41: Drives

    Drives Description Hard drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS 500-GB, hybrid SSD, 2.5-inch 500-GB, 5400-rpm, 2.5-inch, 5 mm Solid-state drives...

  • Page 42: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x16 downshifted to X4PCIEXP white Expansion Card a x4 PCI Express x1 X1PCIEXP2 black Expansion Card...

  • Page 43: Drive Positions

    Drive positions 9.5 mm slim optical drive bay 3.5-inch primary hard drive bay 3.5-inch secondary hard drive bay 2.5-inch hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Installing and Removing Drives When installing drives, follow these guidelines: ●...
  • Page 44 HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for ● installing a hard drive into the 3.5-inch secondary hard drive bay. If you are replacing a hard drive, remove the mounting screws from the old drive and install them in the new drive.

  • Page 45: Removing A 9.5 Mm Slim Optical Drive

    Removing a 9.5 mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).

  • Page 46: Installing A 9.5 Mm Slim Optical Drive

    Installing a 9.5 mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the front bezel. If you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.

  • Page 47: Removing And Replacing A Primary 3.5-Inch Hard Drive

    Replace the front bezel if it was removed. Replace the computer access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, and then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Removing and replacing a primary 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you...
  • Page 48 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, and then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive.
  • Page 49 Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stops and locks in place. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems.

  • Page 50: Removing A Secondary 3.5-Inch Hard Drive

    Removing a secondary 3.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the drive cage to its upright position. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. Press the release latch on the side of the drive cage (3), and then slide the drive out of the drive bay (4).

  • Page 51: Installing A Secondary 3.5-Inch Hard Drive

    Install four silver 6-32 mounting screws on the sides of the drive (two on each side). NOTE: HP has supplied four extra silver 6-32 mounting screws installed on the chassis next to the primary 3.5-inch hard drive bay. Refer to...
  • Page 52 Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive NOTE: If the drive is a secondary hard drive, connect the other end of data cable to one of the light blue SATA connectors on the system board.

  • Page 53: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the drive cage to its upright position. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Drives...

  • Page 54: Installing A 2.5-Inch Hard Drive

    Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive.
  • Page 55 Rotate the drive cage to its upright position. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place. Drives...
  • Page 56 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0 . If it is a secondary hard drive, connect the other end of the data cable to one of the light blue SATA connectors on the system board.

  • Page 57: Drive Power Cable

    Drive power cable A separate drive power cable connects from the drives directly to the system board. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the drive cage to its upright position. Disconnect the cable from the system board connector labeled SATAPWR0.

  • Page 58: Small Baffle

    Small baffle The small baffle sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the baffle upward. Pull the baffle away from the rear of the computer to disengage the clips on the baffle from the rear of the computer.

  • Page 59: Fan Baffle

    Fan baffle The fan baffle sits on top of the fan sink. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate up or remove the small baffle (Small baffle on page 48).

  • Page 60: Hood Lock

    Hood lock The hood lock is attached to the rear of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). On the rear of the computer, remove the security screw that secures the lock. NOTE: The security screw requires a special security wrench to remove.
  • Page 61 Hood lock...

  • Page 62: Hood Sensor

    Hood sensor The hood sensor is attached to the rear of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the small baffle into the upright position (Small baffle on page 48).

  • Page 63: Front I/O Assembly

    Front I/O assembly The front I/O assembly is attached to the front of the chassis with one screw. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).
  • Page 64 Press the tab on the right side of the assembly (2), and then push the assembly into the computer. Remove the front I/O assembly from the inside of the computer. To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.

  • Page 65: Power Switch

    Power switch The power switch is attached to the left, front of the chassis. Remove the power switch from the inside of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19).

  • Page 66: Card Reader

    Card reader The card reader is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the front bezel (Front bezel on page 19).

  • Page 67: Speaker

    Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Remove the front bezel (Front bezel on page 19).

  • Page 68: Fan Sink

    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the heat sink lessens the bond between the fan sink and the processor, thereby making separating them easier.

  • Page 69: Processor

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...

  • Page 70: Power Supply

    Power supply, 200W, standard WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.
  • Page 71 From the inside of the chassis, disconnect all power cables from the system board as follows: (1): PWRCMD (2): PWR (3): PWRCPU Push the release lever at the front of the power supply (1), slide the power supply forward, and then remove it from the chassis (2).

  • Page 72: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 18). Remove the access panel (Access panel on page 19). Rotate the small baffle into the upright position (Small baffle on page 48).

  • Page 73: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White 4-pin processor power SATA1 Light blue Any SATA Device other than primary hard drive Black Processor SATA2 Light blue Any SATA Device other than primary hard drive CPUFAN White Processor fan...

  • Page 74: Using The Small Form Factor Computer In A Tower Orientation

    Front I/O Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation.

  • Page 75: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 76 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...

  • Page 77: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 78 ● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.

  • Page 79: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
  • Page 80 Table 5-2 Computer Setup—Security (continued) ● Data Recovery Policy Select ‘Automatic’ or ‘Manual’ to set data recovery policy. ‘Manual’ lets you select whether or not to execute recovery of a corrupted region if it is detected. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password.

  • Page 81: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Default is ‘Unlock’. Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user with a POST error on the first boot after the sensor detects removal of the cover.
  • Page 82 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Legacy Boot Order Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Specify the order of attached hard drives.
  • Page 83 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. PCI Express Slot x (enable/disable) Lets you disable individual expansion slots.
  • Page 84 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Serial port B ● SATA0 SATA1 ● ● SATA2 ● SATA3 ● SATA5 ● Front USB ports ● Rear USB ports USB charging port function ● ● Media card reader Restrict USB Devices Specify the following categories of USB devices to enable: ●...
  • Page 85 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: A normal shutdown goes to the S4 state for Windows 8 or later. S0 (On) = Solid white LED.

  • Page 86: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 67 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.

  • Page 87: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 88: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 89: Solving General Problems

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 90 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 91 Poor performance. Cause Solution Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive.
  • Page 92 Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running. A fan may be blocked or not turning. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 93: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 94: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 95 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Advanced > Port Options. Drive responds slowly immediately after power-up.

  • Page 96: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 97: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 98 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 6 Troubleshooting without diagnostics...
  • Page 99 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 100 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 101 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 102: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
  • Page 103 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 104: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 105: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 106 Mouse does not respond to movement or is too slow. Cause Solution Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu. Use the arrow keys to select Shut Down and then press Enter.

  • Page 107: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 108: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 109 Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
  • Page 110 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 111: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 112: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 113 System will not boot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Drive not found (identified).
  • Page 114 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.

  • Page 115: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 116: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 117 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 118: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 119: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 120 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 121 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 111...
  • Page 122 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 123 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.

  • Page 124: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 125 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 126: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 127 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 128: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 129: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 130 Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 120 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

  • Page 131: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 132 DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 133: Using Windows Tools

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 134: Using The Hp Recovery Partition (Select Products Only)

    121. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.

  • Page 135: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 136: Restoring And Recovering Using Windows Tools

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 127.

  • Page 137: Recovery Using The Windows Recovery Usb Flash Drive

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 138: Creating Recovery Media

    130. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 139: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 140: Creating Recovery Discs

    Windows DVD. To create the Windows DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 141: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 142: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 143: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 144 If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.

  • Page 145: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 146 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
  • Page 147 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 148: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 149: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 150: Appendix C Statement Of Volatility

    Download the latest BIOS (system ROM) from the HP website. Follow the instructions to flash the BIOS that are found on the website. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.

  • Page 151: Appendix D Specifications

    Specifications SFF Specifications Table D-1 Specifications Chassis (in the desktop position) 3.95 in 10.0 mm Height 13.3 in 338 mm Width 14.9 in 380 mm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range...

  • Page 152: Index

    Index cleaning f11 recovery, Windows 8 126 access panel computer 13 f11 recovery, Windows 8.1 126 locked 80 mouse 14 fan baffle removal and replacement 19 safety precautions 13 illustrated 7 access panel, SFF CMOS fan sink illustrated 5 backing up 116 illustrated 6 administrator password 116 computer...
  • Page 153 8.1 127 HP PC Hardware Diagnostics (UEFI) illustrated 6 optical drive downloading 119 product ID location 4 installation 36 HP Recovery Disc Creator, using 129 problems 102 removal 35 rear baffle installing overheating, prevention 12 illustrated 7 2.5-inch hard drive 44...
  • Page 154 expansion card 25 System Recovery using Windows 7 f11 recovery 126 primary 3.5-inch hard drive 37 recovery media 132 hard drive recovery 126 secondary 3.5-inch hard drive System Recovery, Windows 7 131 operating system DVD 127 system restore points, creating recovery partition 126 slim optical drive 35 Windows 7 128...

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