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HP Stream x360 Maintenance And Service Manual
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HP Stream x360 Maintenance And Service Manual

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HP Stream x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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  • Page 1 HP Stream x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Celeron, and Pentium are U.S. registered bound by the terms of the HP End User License Not all features are available in all editions of trademarks of Intel Corporation. Microsoft and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Speakers ............................11 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................71 Starting HP PC Hardware Diagnostics UEFI ..................72 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........72 Downloading the latest HP PC Hardware Diagnostics UEFI version ......72 Downloading HP PC Hardware Diagnostics UEFI by product name (select products only) ..........................
  • Page 7 Using HP Recovery Manager to create recovery media ..............78 Before you begin ......................78 Creating the recovery media ................... 78 Using the HP Cloud Recovery Download Tool to create recovery media .......... 79 Restoring and recovery ............................79 Restoring, resetting, and refreshing using Windows tools .............. 79 Restoring using HP Recovery Manager and the HP Recovery partition ...........
  • Page 8 viii...

  • Page 9: Product Description

    HDD/SSD HDD/SSD eMMC memory Product Name HP Stream x360 Convertible PC √ √ (model number 11-aa0XX) HP x360 Convertible PC (model number 11- √ √ ab0XX) HP x360 Convertible PC (model number 11- √ √ aa1XX) Processor Intel® Pentium™ N3710 (1.60-GHz, turbo up to √...
  • Page 10 Stream x360 (11- Stream x360 (11- x360 (11-ab0XX) aa0XX) aa1XX) Category Description On-board eMMC eMMC HDD/SSD HDD/SSD eMMC memory TouchScreen solution with flush glass, √ √ √ √ √ √ MultiTouch enabled Memory One memory slot (non-accessible/non- √ √ √...
  • Page 11 Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 √ Combo Adapter (MU-MIMO supported) Compatible with Miracast-certified devices √ √ √ √ √ √ External card Standard HP Multi-Format Digital Media Card √ √ √ √ √ √ expansion Reader Supports SD/SDHC/SDXC √...
  • Page 12 √ √ √ √ AC adapter √ √ √ √ √ √ 65-W HP Smart AC adapter (non-PFC, EM, 4.5- √ √ 45-W HP Smart AC adapter (non-PFC, RC, 4.5- √ √ √ √ √ √ mm, non-slim) Power cord √...
  • Page 13 Stream x360 (11- Stream x360 (11- x360 (11-ab0XX) aa0XX) aa1XX) Category Description On-board eMMC eMMC HDD/SSD HDD/SSD eMMC memory Stream Windows 10 Home Entry EM/SL 64 √ Compact 2-in-1 Windows 10 Home Entry EM/SL 64-bit Compact √ 2-in-1 Windows 10 Home EM/SL 64-bit √...

  • Page 14: Getting To Know Your Computer

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: The drive light functions on select products only. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Left Side

    Component Description ● Off: The battery is not charging. Power connector Connects an AC adapter. Left side Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 16: Display

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Chapter 2 Getting to know your computer...

  • Page 19: Speakers

    Speakers Component Description Speakers Produce sound. Keyboard area...

  • Page 20: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 21: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 22: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name (select products only) Model number Product ID Serial number...
  • Page 23 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes keyboard cable): For a list of keyboard country codes, see Top cover with keyboard on page In aqua blue finish 917042-xx1...
  • Page 26 Item Component Spare part number Intel Pentium N3710 processor 906724-xx1 Intel Celeron N3060 processor, 2.0-GB of onboard system memory, 32-GB of eMMC system 908424-xx1 storage Intel Celeron N3060 processor, 32-GB of eMMC system storage 908423-xx1 Intel Celeron N3060 processor 906723-xx1 Intel Celeron N3050 processor, 2.0-GB of onboard system memory, 32-GB of eMMC system 906725-xx1 storage...
  • Page 27 Item Component Spare part number Realtek RTL8821CE 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter L17365-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter L21480-005 (22) Base enclosure: In aqua blue finish 908296-001 In jet black finish 906782-001 In snow white finish 912833-001...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display panel assembly (includes bezel, panel, and TouchScreen board): 11.6-in, HD, WLED, AntiGlare (1366×768), slim (3.0-mm), SVA, eDP 906791-001 11.6-in, HD, WLED, AntiGlare (1366×768), slim (3.0-mm), IPS/UWA, eDP 906792-001 Webcam/microphone module (includes double-sided adhesive) 907345-001 TouchScreen board cable 910163-001...
  • Page 29 Item Component Spare part number For use in jet black, violet purple, and aqua blue models 906772-001 For use in snow white models 917184-001 For use in infinity purple models L21709-001 Wireless antenna (includes left and right wireless cables and transceivers) 906780-001 (10) Display back cover (includes rubber padding and shielding):...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850 HP HDMI-to-VGA adapter 701943-001 HP USB external DVD±RW DL SuperMulti Drive 747080-001 HP USB-to-Gigabit RJ45 adapter 829941-001 Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor):...

  • Page 31: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 37 910166-001 – For use on computer models in aqua blue finish 910164-001 – For use on computer models in jet black finish 912836-001 – For use on computer models in snow white finish 910165-001 – For use on computer models in violet purple finish L21649-001 –...

  • Page 38: Battery

    Battery Description Spare part number Battery (3-cell, 40-WHr, 3.615-AHr, Li-ion; includes cable) 844201-856 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 39: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive cable, or screws. The hard drive bracket, hard drive cable, and screws are included in the Hard Drive Hardware Kit, spare part number 906770-001.
  • Page 40 If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×3.7 screws (2) that secure the hard drive bracket to the hard drive, and then remove the bracket (3). The hard drive bracket, hard drive cable, and screws are included in the Hard Drive Hardware Kit, spare part number 906770-001.

  • Page 41: Memory Module

    Memory module Description Spare part number Memory module, 4 GB (PC3L-1600) for use with Celeron N3050, Celeron N3060, and Pentium N3710 processors 691740-005 Memory module, 8 GB (PC3L-1600) for use with Celeron N3050, Celeron N3060, and Pentium N3710 processors 693374-005 Memory module, 4 GB (PC4-2400) for use in models with Celeron N4000 and Pentium N5000 processors 862397-855 Memory module, 8 GB (PC4-2400) for use in models with Celeron N4000 and Pentium N5000 processors...
  • Page 42 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. Chapter 5 Removal and replacement procedures...

  • Page 43: Solid-State Drive And Hardware

    Solid-state drive and hardware Description Spare part number 128-GB, SATA-3, TLC L17297-001 128-GB, SATA-3 918858-001 Solid-state drive hardware kit (includes bracket, cable, Mylar, and screws) 918701-001 Solid-state drive board 918702-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 Remove the two Phillips M2.0×3.0 screws (3), and then remove the board from the holder (4). If you need to remove solid-state drive holder, lift the system board ZIF connector (1) and disconnect the solid-state drive board cable (2). Remove the three Phillips M2.0×3.0 screws (3), and then remove the holder from the computer (4). Reverse this procedure to install the solid-state drive and hardware.

  • Page 45: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 818125-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non vPro) 793840-005 Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non vPro) 863934-855 Realtek RTL8723BE-VB 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 855106-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter...
  • Page 47 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 913730-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 49 Release the power connector (2) from the retention molding built into the keyboard/top cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 50: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cables) 906785-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 51: Power Button Board Cable

    Power button board cable Description Spare part number Power button board cable 906777-001 Before removing the power button board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Remove the power button board cable (4). Reverse this procedure to install the power button board cable. Chapter 5 Removal and replacement procedures...

  • Page 53: Power Button Board

    Power button board NOTE: The power button board spare part kit does not include the power button board cable. See Power button board cable on page 43 for connector board cable removal instructions. The power button board cable is available using spare part number 906777-001. Description Spare part number Power button board...
  • Page 54 Remove the Phillips PM2.0×3.3 screw (3) that secures the power button board to the keyboard/ top cover. Remove the power button board (4). Reverse this procedure to install the power button board. Chapter 5 Removal and replacement procedures...

  • Page 55: System Board

    System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement thermal material. Description Spare part number System board equipped with an integrated processor: All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Intel Pentium N3710 processor, 32-GB of eMMC system storage 910147-xx1...
  • Page 56 (4) Power button board ZIF connector cable (5) G-sensor module ZIF connector cable (6) Connector board ZIF connector cable (7) RTC battery cable (8) Hard drive ZIF connector cable (9) Keyboard ZIF connector cable (10) TouchPad ZIF connector cable Remove the two Phillips PM2.5×6.3 screws (1) that secure the display right hinge to the keyboard/ top cover.
  • Page 57 Remove the three Phillips PM2.0×3.3 screws (4) that secure the system board to the keyboard/top cover. Lift the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 58: Heat Sink

    Heat sink Description Spare part number Heat sink for use in models with on-board system memory (includes replacement thermal material) 910302-001 Heat sink for use in models with SODIMMs (includes replacement thermal material) 910158-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 59 Reverse this procedure to install the heat sink. Component replacement procedures...

  • Page 60: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable (includes double-sided adhesive) 906781-001 Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 61: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the TouchPad bracket. NOTE: The TouchPad spare part kit does not include the TouchPad cable. Refer to TouchPad cable on page 52 for TouchPad cable removal instructions. The TouchPad cable is available using spare part number 906781-001.
  • Page 62 Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures...

  • Page 63: Connector Board Cable

    Connector board cable Description Spare part number Connector board cable 906784-001 Before removing the connector board cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 64: Connector Board

    Connector board NOTE: The connector board spare part kit does not include the connector board cable. See Connector board cable on page 55 for connector board cable removal instructions. The connector board cable is available using spare part number 906784-001. Description Spare part number Connector board (includes volume button actuators, audio combo jack, and USB 2.0 port)

  • Page 65: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Swing the display left hinge up and back as far as it will go (2). Release the adhesive support strip (1) that secures the display panel cable to the system board. Disconnect the display panel cable (2) from the system board. Disconnect the TouchScreen board cable (3) from the system board.
  • Page 67 NOTE: The #1/white wireless antenna cable connects to the WLAN module #1/Main terminal. The #2/ black wireless antenna cable connects to the WLAN module #2/Aux terminal. Release the G-sensor module cable and the wireless antenna cables from the retention clips (3) and routing channel built into the speaker.
  • Page 68 Remove the display panel assembly (5). The display panel assembly is available using spare part numbers 906791-001 (11.6-in, HD, WLED, AntiGlare (1366×768), slim (3.0-mm), SVA, eDP) and 906792-001 (11.6-in, HD, WLED, AntiGlare (1366×768), slim (3.0-mm), IPS/UWA, eDP). If it is necessary to replace the webcam/microphone module: Remove the display panel assembly.
  • Page 69 Detach the webcam/microphone module (2) from the display bezel. (The webcam/microphone module is attached to the display bezel with double-sided adhesive.) Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 907345-001. If it is necessary to replace the display panel cable: Remove the display panel assembly.
  • Page 70 Remove the display panel cable (5). The display panel cable includes the webcam/microphone module cable and is available using spare part number 906776-001. If it is necessary to replace the TouchScreen board cable: Remove the display panel assembly. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 71 Release the TouchScreen board (2) by lifting the right side of the board and swinging it up and to the left. Release the adhesive support strip (1) that secures the TouchScreen board cable to the TouchScreen board. Disconnect the TouchScreen board cable (2) from the TouchScreen board. Remove the TouchScreen board cable.
  • Page 72 Detach the G-sensor module (3) from the display back cover. (The G-sensor module is attached to the display back cover with double-sided adhesive.) Release the adhesive support strip (4) that secures the G-sensor module cable to the G- sensor module. Disconnect the G-sensor module cable (5) from the G-sensor module.
  • Page 73 Remove the display hinges (2). The display hinges are available using spare part number 906771-001. If it is necessary to replace the display hinge covers: Remove the display panel assembly. Remove the display hinges. Remove the Phillips PM2.0×2.9 screw (1) that secures the display hinge cover to the display hinge. Remove the display hinge cover (2).
  • Page 74 Remove the display panel assembly. Remove the display left hinge. Release the shielding material (1) that secures the wireless antenna cables to the display back cover near the display left hinge area. Detach the grounding tape (2) that secures the wireless antenna cable to the display back cover. Detach the wireless antenna transceivers (3) from the display back cover.

  • Page 75: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. The first table provides the main spare part numbers for the keyboard. The second table provides the country codes. Description Spare part number Top cover with keyboard in aqua blue finish 917042-xx1 Top cover with keyboard iIn jet black finish...

  • Page 76: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 77: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 78: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 79: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 80: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 81: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 82 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 7 Using HP PC Hardware Diagnostics...

  • Page 83: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 84 Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Non-operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 85: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 86: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 87: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 88: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 89: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 90: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 92: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 93: Index

    Index buttons drives AC adapter and battery light, left TouchPad 9 precautions 24 identifying 6 power 7 preventing damage 24 AC adapter, spare part numbers 22 right TouchPad 9 action keys electrostatic discharge 25 airplane mode 13 cables, service considerations 24 equipment guidelines 27 help 13 camera...
  • Page 94 65 spare part number 18, 43 AC adapter and battery 6 spare part number 20, 65 power button, identifying 7 camera 8 HP PC Hardware Diagnostics UEFI power connector caps lock 10 downloading 72 identifying 7 drive 6 starting 72...
  • Page 95 35 mute 13 USB flash drive 80 solid-state drive hardware volume button, identifying 8 using HP Recovery media 78 removal 35 recovery media spare part numbers 35 creating using HP Cloud Recovery speaker volume action keys 13...

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