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Summary of Contents for Dell Latitude 5285
- Page 1 Latitude 5285 / 5290 2-in-1 Fingerprint Reader Setup and Authentication Owner's Manual...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 About the fingerprint reader...........................4 2 Setting up the fingerprint reader........................5 3 Registering fingerprint(s)..........................9 4 Using the fingerprint reader......................... 13 5 Deleting fingerprint(s)..........................15 6 Troubleshooting............................17 7 Contacting Dell.............................19 Contents... -
Page 4: About The Fingerprint Reader
About the fingerprint reader Dell Latitude tablets and laptops (applicable models only) feature an advanced fingerprint reader that allows you to confirm your identity and log in to the system with a single touch of your finger. The fingerprint reader uses a methodology in which a user's identity is authenticated via stored data. However, the performance of this authentication process depends on the user's individual fingerprint characteristics. -
Page 5: Setting Up The Fingerprint Reader
Setting up the fingerprint reader Before registering your fingerprint, ensure that you set the following: • Windows password (to log in to Windows) • PIN setting (used in place of a password) NOTE: Ensure that your PIN is a combination of four or more digits. Navigate to the fingerprint reader setup: Click Start on the taskbar and then click Settings in the pop-up window. - Page 6 In the Accounts pop-up page, click Sign-in Options. In the Windows Hello section, click Set up under Fingerprint. Setting up the fingerprint reader...
- Page 7 NOTE: The 'Add another fingerprint' pop-up window is displayed instead of 'Set up' if your fingerprint is already registered. In the 'Welcome to Windows Hello' window, click Get Started. Setting up the fingerprint reader...
- Page 8 Enter your PIN in the 'Making sure it's you' window. Setting up the fingerprint reader...
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Page 9: Registering Fingerprint(S)
Registering fingerprint(s) To register your fingerprint(s), ensure that you follow the guidelines below. When the 'Touch the fingerprint sensor' window appears, repeatedly lift and rest your finger on the reader until setup is complete. Follow the instructions on the screen and scan until the 'All done' window is displayed. Best practices for successfully registering your fingerprint(s), accompanied by pictures, are below. - Page 10 NOTE: Ensure that you do not place the fingertip at an angle on the reader. NOTE: Fingerprint will NOT be scanned if the finger is not placed properly on the fingerprint reader. NOTE: Adjust the position of the finger to enable the reader to capture multiple scans of your fingerprint. The reader thus creates a more complete image of the fingerprint and improves the reliability of the reader.
- Page 11 NOTE: After successful registration of your fingerprint, upon returning to the Sign-in options window, the Fingerprint options now show 'Add another' and 'Remove'. Click Add another if you wish to scan another fingerprint. Registering fingerprint(s)
- Page 12 The Welcome to Windows Hello window is displayed again. Perform the steps above to add another fingerprint. Registering fingerprint(s)
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Page 13: Using The Fingerprint Reader
Using the fingerprint reader To sign into your computer, place your finger in the center of the fingerprint reader. The fingerprint authentication is successful if you are able to log in. If Secure Sign-in is enabled: On the locked screen, press and hold down the Power button and then press the Windows Home button. At the Sign-in screen, scan the registered finger. - Page 14 The fingerprint authentication is successful if you are able to log in. NOTE: The fingerprint authentication methodology is an advanced security feature and is designed to work properly ONLY when the finger is placed fully flat onto the reader. Using the fingerprint reader...
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Page 15: Deleting Fingerprint(S)
Deleting fingerprint(s) It is possible to delete a previously registered fingerprint. To delete a fingerprint: In the Windows Hello settings, click Remove under Fingerprint. b Upon successful deletion, the Set up option becomes active once again. Deleting fingerprint(s) - Page 16 Deleting fingerprint(s)
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Page 17: Troubleshooting
Troubleshooting This section will help you troubleshoot some of the most common issues with fingerprint authentication. The fingerprint authentication methodology is an advanced security feature and may not work properly if the finger is not placed flat and fully covering the reader. Ensure that you practice placing your fingers onto the reader. Note: The fingerprint reader will not work if only the tip of the finger is touched or scanned. - Page 18 Register a different finger. quality/erosion of fingerprint, etc.,). Blunt force to the reader or the surface of the reader is scratched Contact Dell for further advice. with fingernail and/or hard object. Adhesive materials on the surface of the reader. Contact Dell for further advice.
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Page 19: Contacting Dell
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.
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