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HP Spectre x360 Maintenance And Service Manual
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HP Spectre x360 Maintenance And Service Manual

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Maintenance and Service Guide
HP Spectre x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Spectre x360

  • Page 1 Maintenance and Service Guide HP Spectre x360 13 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel, Core, available on the computer. computer, you agree to be bound by the terms and Thunderbolt are trademarks of Intel of the HP End User License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on a lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Getting to know the computer ................................4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 7 Display ......................................8 Keyboard area ................................... 9 Touchpad ................................9 Lights ...................................
  • Page 6 Downloading Remote HP PC Hardware Diagnostics UEFI ................75 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 75 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 75 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............75...
  • Page 7 Backing up information and creating recovery media ..................... 79 Using Windows tools ............................79 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..79 Restoring and recovery ................................. 80 Restoring, resetting, and refreshing using Windows tools ................. 80 Recovering using HP Recovery media ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product components and descriptions Category Description Product Name HP Spectre x360 13 Convertible PC (model numbers 13-aw0001 through 13-aw0999; CTO model number 13t- aw000) Processors Intel® Core™ i7-1065G7 1.3-GHz (turbo up to 3.9-GHz) processor (3200 MHz FSB, 8-MB L3 cache, quad core, 12 W) Intel Core i5-1035G4 1.1-GHz (turbo up to 3.7-GHz) processor (3200 MHz FSB, 6-MB L3 cache, quad core, 12 W)
  • Page 10 Infrared thermal sensor Power requirements Support for the following AC adapters: 65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m) 65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m) Support for a 4-cell, 60.7-Wh, 3.946-Ah, Li-ion battery Operating system Windows®...
  • Page 11 Table 1-1 Product components and descriptions (continued) Category Description Windows 10 Professional 64-bit ●...

  • Page 12: Getting To Know The Computer

    Getting to know the computer The computer features top-rated components. This chapter provides details about the components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.

  • Page 13: Right Side

    Turns the camera off and on. USB Type-C power connector and Thunderbolt™ Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery.
  • Page 14 Off: The battery is not charging. ● USB Type-C power connector and Thunderbolt Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 15: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to the country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Getting to know the computer...

  • Page 17: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Microphone mute light On: Microphone is off.

  • Page 19: Fingerprint Reader

    Fingerprint reader Table 2-6 Fingerprint reader and its description Component Description Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Keyboard area...

  • Page 20: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 21: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers Produce sound.

  • Page 22: Rear

    The service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on the computer. Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 23 Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 24: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. NOTE: Details about the computer, including model number, serial number, product identification, and length of warranty, are on the service tag at the bottom of the computer.
  • Page 25 Table 3-1 Computer component descriptions and spare part information Item Component Spare part number Display assembly: 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, L75192-001 touchscreen display assembly with narrow bezel in natural silver finish 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, L72404-001 touchscreen display assembly with narrow bezel in nightfall black finish 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR,...
  • Page 26 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L75194-001 display assembly with narrow bezel in natural silver finish 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen L72406-001 display assembly with narrow bezel in nightfall black finish 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, touchscreen...
  • Page 27 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in the Czech Republic and Slovakia L72387-FL1 For use in Denmark, Finland, and Norway L72387-DH1 For use in France L72387-051 For use in Germany L72387-041 For use in Greece L72387-151...
  • Page 28 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Germany L73750-041 For use in Greece L73750-151 For use in Hungary L73750-211 For use in Israel L73750-BB1 For use in Italy L73750-061 For use in Japan L73750-291 For use in Latin America...
  • Page 29 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Italy L72385-061 For use in Japan L72385-161 For use in Latin America L72385-161 For use in the Netherlands L72385-331 For use in Portugal L72385-131 For use in Romania L72385-271...
  • Page 30 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Portugal L73748-131 For use in Romania L73748-271 For use in Russia L73748-251 For use in Saudi Arabia L73748-171 For use in Slovenia L73748-F81 For use in South Korea L73748-AD1...
  • Page 31 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Slovenia L72386-F81 For use in South Korea L72386-AD1 For use in Spain L72386-071 For use in Switzerland L72386-BG1 For use in Taiwan L72386-AB1 For use in Thailand L72386-281...
  • Page 32 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number For use in Switzerland L73749-BG1 For use in Taiwan L73749-AB1 For use in Thailand L73749-281 For use in Turkey L73749-141 For use in Uruguay L73749-BD1 For use in the United Kingdom L73749-031 For use in the United States...
  • Page 33 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number System Board Mylar Kit (not illustrated, for use only on computer models equipped with WWAN L72400-001 capability and a keyboard with backlight) (7a) Audio jack board (does not include cable) L71969-001 (7b) Audio jack board cable...
  • Page 34 Table 3-1 Computer component descriptions and spare part information (continued) Item Component Spare part number Rubber Foot Kit (not illustrated): In natural silver finish L71974-001 In nightfall black finish L71975-001 In Poseidon blue finish L71973-001 SIM tray (not illustrated; in nightfall black finish, for use only on computer models equipped L75185-001 with WWAN capability) USB door (not illustrated):...

  • Page 35: Miscellaneous Parts

    Miscellaneous components and descriptions Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m) L04650-850 65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m) L32392-001 Duck head adapter (C5NS sticker, premium, black):...
  • Page 36 For use in South Korea L22328-001 For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Screw Kit L71976-001 HP 13.3-in black sleeve L78253-001 Chapter 3 Illustrated parts catalog...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Torx5 screw driver ● Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether ●...

  • Page 39: Packaging And Transporting Guidelines

    Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V...

  • Page 40: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools ● and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 41 The following table lists the shielding protection provided by antistatic bags and floor mats. Table 4-2 Shielding protection provided by antistatic bags and floor mats Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V...

  • Page 42: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 100 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 43 Turn the computer upside down with the front toward you. Remove the rubber foot (1). The rubber foot is included in the Rubber Foot Kits using the following spare part numbers: L71974-001 – In natural silver finish ● L71975-001 – In nightfall black finish ●...

  • Page 44: Battery

    Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Battery Table 5-2 Battery description and spare part number information Description Spare part number 4-cell, 60.7-Wh, 3.946-Ah, Li-ion battery (includes cable) L60373-005 Before removing the battery, follow these steps: Shut down the computer.
  • Page 45 Remove the six Phillips M2.0×2.7 screws (4) that secure the battery to the top cover. Remove the battery (5). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 46: Wwan Module

    WWAN module Table 5-3 WWAN module description and spare part number information Description Spare part number Intel XMM 7560 LTE-Advanced Pro (Cat16) WWAN module with 4 antennas L40752-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 47 Remove the WWAN module (4). NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 48: Solid-State Drive

    Solid-state drive Table 5-4 Solid-state drive description and spare part number information Description Spare part number 2-TB, PCIe, NVMe, solid-state drive with TLC L71983-001 1-TB, PCIe, NVMe, solid-state drive with TLC L71979-001 512-GB, PCIe, NVMe, solid-state drive with TLC L71984-001 256-GB, PCIe, NVMe, solid-state drive with TLC L71982-001 1-TB, PCIe, NVMe+32-GB 3D XPoint solid-state drive...
  • Page 49 Remove the Phillips M2.0×2.7 screw (1) that secures the solid-state drive to the system board. Release the solid-state drive (2) by sliding it away from the slot. NOTE: solid-state drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the solid-state drive and shield. Component replacement procedures...

  • Page 50: Audio Jack Board Cable

    Audio jack board cable NOTE: The audio jack board cable is available using spare part number L71959-001. Before removing the audio jack board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Audio Jack Board

    Audio jack board NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack board cable is available using spare part number L71959-001. Table 5-5 Audio jack board description and spare part number information Description Spare part number Audio jack board...

  • Page 52: Display Assembly

    Reverse this procedure to install the audio jack board and cable. Display assembly Table 5-6 Display assembly description and spare part number information Description Spare part number 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen L75192-001 display assembly with narrow bezel in natural silver finish 13.3-in., UHD (3840×2160), brightview, OLED, ultraslim, UWVA, 400 nits, eDP+PSR, AR, touchscreen L72404-001...
  • Page 53 Disconnect the WLAN antenna cables (3) from the WLAN module. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. Release the wireless antenna cables from the retention clip (4) and routing channel built into the fan/heat sink assembly.
  • Page 54 Release the display panel cable from the retention clips (4) and routing channel built into the fan/heat sink assembly. Remove the six Phillips M2.0×5.7 screws that secure the display assembly to the top cover. Swing the top cover (1) up and away from the display assembly. Chapter 5 Removal and replacement procedures...
  • Page 55 Slide the display assembly (2) away from the top cover and remove the display assembly. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 56: Speakers

    Speakers NOTE: The speaker spare part kit includes the left and right speakers, cables, and 2 rubber isolators. Table 5-7 Speakers description and spare part number information Description Spare part number For use only on computer models equipped with WWAN capability L71977-001 For use only on computer models not equipped with WWAN capability L71978-001...
  • Page 57 Remove the speakers (4). NOTE: When removing the speakers, make note of the location and condition of the rubber isolators (5). These isolators are critical to the performance of the speakers. The absence of these isolators or damage to them can degrade the speakers performance. Reverse this procedure to install the speakers.

  • Page 58: Wwan Antenna

    WWAN antenna Table 5-8 WWAN antenna description and spare part number information Description Spare part number WWAN Antenna Kit (includes left and right antenna cables, transceivers, and adhesive) L72398-001 Before removing the WWAN antenna, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the WWAN antenna (4). Reverse this procedure to install the WWAN antenna. Component replacement procedures...

  • Page 60: Fingerprint Reader Module

    Fingerprint reader module NOTE: The fingerprint reader module spare part kit includes the bracket but does not include the fingerprint reader module cable. The fingerprint reader module cable is available using spare part number L71957-001. Table 5-9 Fingerprint reader module description and spare part number information Description Spare part number In natural silver finish...
  • Page 61 Remove the fingerprint reader module (5). Reverse this procedure to install the fingerprint reader module and cable. Component replacement procedures...

  • Page 62: Fingerprint Reader Module Cable

    Fingerprint reader module cable NOTE: The fingerprint reader module cable is available using spare part number L71957-001. Before removing the fingerprint reader module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Touchpad Cable

    Touchpad cable NOTE: The touchpad cable is available using spare part number L71958-001. Before removing the touchpad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Touchpad

    Touchpad NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available using spare part number L71958-001. Table 5-10 Touchpad description and spare part number information Description Spare part number In natural silver finish L71966-001 In nightfall black finish L71965-001...

  • Page 65: System Board

    Remove the touchpad (5) by sliding it toward the system board at an upward angle. NOTE: When installing the touchpad, make sure the spring clips (6) on the bottom edge of the touchpad fit into the openings on the top cover. Reverse this procedure to install the touchpad and cable.
  • Page 66 Table 5-11 System board description and spare part number information (continued) Description Spare part number System Board Foil Kit (for use only on computer models equipped with WWAN capability and a keyboard L72399-001 with backlight) System Board Mylar Kit L72400-001 Before removing the system board, follow these steps: Shut down the computer.
  • Page 67 Remove the five Phillips M2.0×2.7 screws that secure the system board to the top cover. Lift the right side (1) of the system board until it rests at an angle. Rotate the right side of the system board (2) clockwise until the connectors on the left side of the system board are clear of the top cover.
  • Page 68 Remove the system board (3) by sliding it up and to the right at an angle. Remove the system board. NOTE: When installing the system board, make sure the camera privacy switch actuator (1) on the top cover properly engages with the camera privacy switch (2) on the system board. Failure to follow this note will cause this feature to not work properly.

  • Page 69: Fan/Heat Sink Assembly

    Fan/heat sink assembly Table 5-12 Fan/heat sink assembly description and spare part number information Description Spare part number Fan/heat sink assembly (includes replacement thermal material) L71961-001 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Thermal material is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Replacement thermal material is included in the fan/heat sink assembly and system board spare part kits.

  • Page 71: Keyboard

    Keyboard Keyboard with backlight and privacy filter in natural silver finish (includes backlight cable and keyboard cable): For use in Belgium L72387-A41 For use in Italy L72387-061 For use in L72387-AD1 South Korea For use in Bulgaria L72387-261 For use in Japan L72387-161 For use in Spain L72387-071...
  • Page 72 For use in Canada L72385-DB1 For use in L72385-161 For use in L72385-BG1 Latin America Switzerland For use in L72385-FL1 For use in L72385-331 For use in Taiwan L72385-AB1 the Czech Republic the Netherlands and Slovakia For use in Denmark, L72385-DH1 For use in Portugal L72385-131...
  • Page 73 For use in France L72386-051 For use in Romania L72386-271 For use in Turkey L72386-141 For use in Germany L72386-041 For use in Russia L72386-251 For use in Uruguay L72386-BD1 For use in Greece L72386-151 For use in L72386-171 For use in L72386-031 Saudi Arabia the United Kingdom...
  • Page 74 Remove the left, center, and right keyboard brackets (2). The keyboard brackets are not available as spare parts. Remove the 42 Phillips M2.0×2.7 screws that secure the keyboard to the top cover as shown in the following illustration. Chapter 5 Removal and replacement procedures...
  • Page 75 Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 76: Infrared Sensor Board

    Infrared sensor board NOTE: The infrared sensor board spare part kit does not include the infrared sensor board cable. The infrared sensor board cable is available using spare part number L71960-001. Table 5-13 Infrared sensor board description and spare part number information Description Spare part number Infrared sensor board...

  • Page 77: Infrared Sensor Board Cable

    Reverse this procedure to install the infrared sensor board and cable. Infrared sensor board cable NOTE: The infrared sensor board cable is available using spare part number L71960-001. Before removing the infrared sensor board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 79: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 80: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 81: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated.

  • Page 82: Starting Hp Pc Hardware Diagnostics Uefi

    For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:...

  • Page 83: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 84 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 85: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 86 Table 8-1 Computer specifications (continued) Metric U.S. 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.15 A – 120 W 19.5 V dc @ 6.9 A – 135 W 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.3 A –...

  • Page 87: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 88: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 89: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 90: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 91: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway...
  • Page 92 Table 10-1 Power cord requirements (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 93: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 94: Index

    25, 42, 43 connectors audio, product description 1 power 5, 6 hardware, locating 4 audio-out (headphone)/audio-in control zone 9 HP PC Hardware Diagnostics UEFI (microphone) combo jack 7 downloading 74 starting 74 display assembly using 73 backup, creating 79...
  • Page 95 80 keyboard product description 2 USB flash drive 80 removal 63 USB SuperSpeed port with HP recovery media spare part numbers 18, 19, 20, Sleep and Charge 7 creating using HP Cloud Recovery 21, 22, 23, 63 USB Type-C power connector and...
  • Page 96 Windows tools, using 79 system restore point, creating 79 wireless product description 2 wireless antenna Thunderbolt port with HP Sleep and removal 50 Charge USB Type-C 5, 6 spare part number 50 top cover, spare part numbers 18 WLAN antennas 8...

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