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Dell Vostro 5301 Service Manual
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Dell Vostro 5301 Service Manual

Dell Vostro 5301 Service Manual

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Vostro 5301
Service Manual
Regulatory Model: P121G
Regulatory Type: P121G002
October 2020
Rev. A00

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Summary of Contents for Dell Vostro 5301

  • Page 1 Vostro 5301 Service Manual Regulatory Model: P121G Regulatory Type: P121G002 October 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 4: Table Of Contents

    Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 After working inside your computer..........................9 Chapter 2: Major components of Vostro 5301................10 Chapter 3: Disassembly and reassembly ..................12 Base cover................................... 12 Removing the base cover............................12 Installing the base cover.............................12 Battery....................................
  • Page 5 Updating the BIOS using the USB drive in Windows....................58 Updating the BIOS in Windows............................. 59 Backup media and recovery options..........................59 WiFi power cycle................................59 Drain residual flea power (perform hard reset)......................59 Chapter 5: Getting help and contacting Dell................61 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Major Components Of Vostro 5301

    Major components of Vostro 5301 The following image shows the major components of Vostro 5301. 1. Base cover 2. Battery 3. Fan 4. Wireless-card bracket 5. Wireless card 6. Coin-cell battery 7. Power button with fingerprint reader 8. I/O board...
  • Page 11 16. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 12: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

  • Page 13: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 14: Installing The 3-Cell Battery

    Steps 1. Remove the four screws (M2x5) that secure the battery to the palm-rest and keyboard assembly. 2. Lift the battery off the palm-rest and keyboard assembly. 3. Disconnect the battery cable from the system board, if applicable. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 15: Removing The 4-Cell Battery

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x5) that secure the battery to the palm-rest and keyboard assembly. Next steps 1.

  • Page 16: Installing The 4-Cell Battery

    Steps 1. Remove the five screws (M2x5) that secure the battery to the palm-rest and keyboard assembly. 2. Lift the battery off the palm-rest and keyboard assembly. 3. Disconnect the battery cable from the system board, if applicable. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Solid-State Drive

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x5) that secure the battery to the palm-rest and keyboard assembly. Next steps 1.

  • Page 18: Installing The 2230 Solid-State Drive

    CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. Steps 1.

  • Page 19: Removing The 2280 Solid-State Drive

    About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Lift the protective tape and peel the Mylar that covers the 2230 solid-state drive. 2. Slide the 2230 solid-state drive into the solid-state drive slot. 3.

  • Page 20: Installing The 2280 Solid-State Drive

    CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. Steps 1.

  • Page 21: Coin-Cell Battery

    About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure. Steps 1. Lift the protective tape and the Mylar that covers the solid-state drive slot. 2. Slide the 2280 solid-state drive into the solid-state drive slot. 3.

  • Page 22: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Remove the coin-cell battery cable from the routing guide. 3. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 23: Fan

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable through the routing guide. 3. Connect the coin-cell battery cable to the system board. Next steps 1. Install the 4-cell battery.

  • Page 24: Installing The Fan

    Steps 1. Peel off the tape that secures the I/O-board cable to the fan. 2. Lift the mylar that covers the fan screw on the system board. 3. Remove the two screws (M2x3) that secure the fan to the system board. 4.

  • Page 25: Speakers

    Steps 1. Lift the mylar that covers the screw hole on the fan. 2. Align the screw holes on the fan with the screw holes on the system board. 3. Replace the two screws (M2x3) that secure the fan to the system board. 4.

  • Page 26: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the battery. 3. Note the routing of the speaker cables, and remove the speaker cables from the respective routing guides on the palm-rest and keyboard assembly.

  • Page 27: Display Assembly

    Steps 1. Slide the left and the right speakers into the respective slots on the palm-rest and keyboard assembly. 2. Route the speaker cables through the respective routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the speaker cable to the battery. 4.
  • Page 28 Disassembly and reassembly...
  • Page 29 Steps 1. Lift the mylar that covers the display cable on the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the two screws (M2x2) that secure the left hinge to the palm-rest and keyboard assembly. 4.

  • Page 30: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.

  • Page 31: Touchpad

    Steps 1. Place the display assembly on a clean surface. 2. Align and place the palm-rest and keyboard assembly at an angle with the display assembly. 3. Align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 32: Installing The Touchpad

    2. Remove the base cover. 3. Remove the 4-cell battery or the 3-cell battery. About this task The following image indicates the location of touchpad and provides a visual representation of the removal procedure. Steps 1. Peel the tape that secures the speaker cables to the touchpad bracket. 2.

  • Page 33: Heat Sink

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 34: Installing The Heat Sink

    Steps 1. Peel off the Mylar that covers the heat sink on the system board. 2. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 3.

  • Page 35: Power-Adapter Port

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.

  • Page 36: Installing The Power-Adapter Port

    3. Remove the display assembly. About this task The following image indicates the location of power-adapter port and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the power-adapter port to the system board. 2.

  • Page 37: I/O Board

    Steps 1. Connect the power-adapter port cable to the system board. 2. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 38: Installing The I/O Board

    Steps 1. Peel the tape that secures the I/O-board cable to the I/O board. 2. Open the latch and disconnect the I/O-board cable from the I/O board. 3. Peel the tape that secures the I/O-board cable to the fan. 4. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 5.

  • Page 39: System Board

    Steps 1. Align and place the I/O board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable and close the latch to secure the cable to the I/O board. 4.
  • Page 40 NOTE: The system board can be removed with the heat sink attached. 6. Remove the solid state drive. 7. Remove the display assembly. About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. 1.
  • Page 41 Disassembly and reassembly...

  • Page 42: Installing The System Board

    Steps 1. Remove the single (M2x3) screw that secures the left display hinge to the system board and lift it up. 2. Lift the protective tape and remove the single (M2x2.5) screw that secures the wireless-card bracket to the system board. 3.
  • Page 43 Disassembly and reassembly...

  • Page 44: Palm-Rest And Keyboard Assembly

    Steps 1. Align the system board on the palm-rest and keyboard assembly. NOTE: There is a screw hole on the system board that is marked "Inspiron 7300", only install a screw into this location when installing system board for Inspiron 7300. 2.

  • Page 45: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly. NOTE: System board can be removed with heatsink attached. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

  • Page 46: Power Button With Fingerprint Reader

    Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the touchpad. 2. Install the power-adapter port. 3. Install the display assembly. 4. Install the system board. 5. Install the speakers. 6. Install the 4-cell battery or the 3-cell battery.

  • Page 47: Installing The Power Button With Fingerprint Reader

    Steps 1. Peel off the mylar tape that secures the power button with fingerprint reader cable connection. 2. Disconnect the power button with fingerprint reader cable from the connector on the palm-rest and keyboard assembly. 3. Lift the power button with fingerprint reader off the palm-rest and keyboard assembly. Installing the power button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 48 Steps 1. Align the power button with fingerprint reader on the palm-rest and keyboard assembly. 2. Connect the power button with fingerprint reader cable to the connector on the palm-rest and keyboard assembly. 3. Adhere the mylar tape that secures the power button with fingerprint reader cable connection. Next steps 1.

  • Page 49: Chapter 4: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 50: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.
  • Page 51 2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis. 3. Enter error code, validation code, and service tag. Part serial number is optional. NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.) 4.
  • Page 52 Results Valid Error Code Example After entering the correct information, the online tools will direct the user to the above screen which contains information on : Troubleshooting...
  • Page 53 ● Confirmation of the error code and result outcome ● Suggested Part Replacement ● If customer is still covered under Dell Warranty ● Case reference number if there is an open case under the service tag Invalid Error Code Example...
  • Page 54 3. The QR code scanner application will scan the code and automatically generate a link. Click the link to proceed. Troubleshooting...
  • Page 55 Results The link generated will take the customer to the Dell Support website which contains information on: ● Confirmation of the error code and result outcome ● Suggested Part Replacement ● If customer is still covered under Dell Warranty ● Case reference number if there is an open case under the service tag...

  • Page 56: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    The SupportAssist window displays, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices. Running SupportAssist diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. Troubleshooting...

  • Page 57: System Diagnostic Lights

    7. Select the device from the left pane and click Run Tests. 8. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. SupportAssist diagnostic User Interface SupportAssist diagnostic User Interface About this task This section contains information on Support Assist Basic and Advanced Screen.

  • Page 58: Updating The Bios Using The Usb Drive In Windows

    2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update.

  • Page 59: Updating The Bios In Windows

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 60 5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 61: Chapter 5: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 2. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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