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Dell Vostro 3425 Service Manual
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Dell Vostro 3425 Service Manual

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Vostro 3425
Service Manual
Regulatory Model: P152G
Regulatory Type: P152G002
February 2022
Rev. A00

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Summary of Contents for Dell Vostro 3425

  • Page 1 Vostro 3425 Service Manual Regulatory Model: P152G Regulatory Type: P152G002 February 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer..........................9 BitLocker..................................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Vostro 3425..........................11 Secure Digital (SD) Card..............................13 Removing the Secure Digital card..........................13 Installing the Secure Digital card..........................15 Base cover................................... 17 Removing the base cover............................17...
  • Page 4 Removing the Input/Output daughter board FFC....................36 Installing the Input/Output daughter board FFC....................37 I/O board.....................................38 Removing the Input/Output board......................... 38 Installing the Input/Output board........................... 39 Speakers....................................40 Removing the speakers..............................40 Installing the speakers..............................41 Power-button board................................. 42 Removing the power button with optional fingerprint reader................42 Installing the power button with optional fingerprint reader................
  • Page 5 Deleting or changing an existing system setup password.................94 Clearing BIOS (System Setup) and System passwords..................94 Chapter 5: Troubleshooting......................96 Handling swollen Lithium-ion batteries........................96 Dell SupportAssist Pre-boot System Performance Check diagnostics..............96 Running the SupportAssist Pre-Boot System Performance Check..............97 Built-in self-test (BIST)..............................97 M-BIST................................... 97 LCD Power rail test (L-BIST)...........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 11: Major Components Of Vostro 3425

    USB Type-C Bracket M2x3.5 Touchpad M2x2 (O.D. 5 mm) Touchpad bracket RF Bracket (for Aluminum and M2x2 (O.D. 7 mm) 3-cell battery only) Major components of Vostro 3425 The following image shows the major components of Vostro 3425. Removing and installing components...
  • Page 12 1. Base cover 2. Battery 3. Speakers 4. Power button with optional finger-print reader 5. Touchpad 6. Touchpad bracket 7. Power adapter port 8. Solid state drive thermal plate Removing and installing components...

  • Page 13: Secure Digital (Sd) Card

    18. I/O board FFC NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 14 About this task Removing and installing components...

  • Page 15: Installing The Secure Digital Card

    Steps 1. Push the secure digital card to release it from the card slot. 2. Slide the secure digital card out of the computer. Installing the Secure Digital card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. Removing and installing components...
  • Page 16 About this task Removing and installing components...

  • Page 17: Base Cover

    Steps Slide the secure digital into the slot until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 18 Steps 1. Remove the four screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry open the base cover from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges.

  • Page 19: Installing The Base Cover

    Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Removing and installing components...

  • Page 20: Battery

    Steps 1. Connect the battery cable to the connector on the system board. 2. Place and snap the base cover into place on the palm-rest and keyboard assembly. 3. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 4.

  • Page 21: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 22: Memory Modules

    About this task The following image indicates the location of the 4-cell battery and provides a visual representation of the installation procedure. Steps 1. Place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 23: Installing The Memory Modules

    Steps 1. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 2. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer may have up to two memory modules installed. Repeat steps 1 to 2 if there is a second memory. module installed.

  • Page 24: M.2 Solid-State Drive

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot on the system board. 2. Slide the memory module into the memory-module slot on the system board. 3. Press down on the memory module until the securing clips click, locking the memory module in place. NOTE: Repeat steps 1 to 3 if there is a second memory module to be installed into your computer.

  • Page 25: Installing The M.2 2230 Solid State Drive

    The following images indicate the location of the M.2 2230 solid state drive and provide a visual representation of the removal procedure. Steps 1. Remove the (M2x2) screw that secures the M.2 thermal plate to the palm-rest and keyboard assembly. 2.

  • Page 26: Removing The M.2 2280 Solid State Drive

    Steps 1. Align the notch on the M.2 2230 solid state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid state drive into the M.2 card slot on the system board . 3.

  • Page 27: Installing The M.2 2280 Solid State Drive

    Steps 1. Remove the (M2x2) screw that secures the M.2 thermal plate to the palm-rest and keyboard assembly. 2. Slide and lift the solid state drive thermal plate off the solid state drive. 3. Slide and remove the M.2 2280 solid state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 28: Wireless Card

    Steps 1. Align the notch on the M.2 2280 solid state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid state drive into the M.2 card slot on the system board. 3.

  • Page 29: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the WLAN slot on the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 30 Steps 1. Slide the wireless card into the WLAN slot on the system board. 2. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking...

  • Page 31: Fan

    Removing the fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following images indicate the location of the fan and provide a visual representation of the removal procedure. Steps 1.

  • Page 32: Heat Sink

    Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x5) screws that secure the fan to the palm-rest and keyboard assembly. 4.

  • Page 33: Installing The Uma Heat Sink

    The following images indicate the location of the heat sink and provide a visual representation of the removal procedure. Steps 1. Loosen the four (M2x3) captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1]. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 34: Removing The Discrete Heat Sink

    Steps 1. Place the heat sink on the system board. 2. Tighten the four (M2x3) captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4]. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 35: Installing The Discrete Heat Sink

    NOTE: Systems shipped with an aluminum chassis include two RF metal wall brackets that are installed on the left and right sides of the palm rest. Steps 1. Loosen the seven (M2x3) captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [7>6>5>4>3>2>1].

  • Page 36: I/O Daughter Board Ffc

    Steps 1. Place the heat sink on the system board. 2. Tighten the seven (M2x3) captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [7>6>5>4>3>2>1]. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 37: Installing The Input/Output Daughter Board Ffc

    Steps 1. Open the latch and disconnect the I/O daughter board cable from the I/O board. 2. Open the latch and disconnect the I/O daughter board cable from the system board. 3. Lift the I/O daughter board cable off the palm-rest and keyboard assembly. Installing the Input/Output daughter board FFC Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 38: I/O Board

    Steps 1. Place the I/O daughter board FFC on the palm-rest and keyboard assembly. 2. Connect the I/O daughter board FFC the connector on the I/O board. 3. Connect the I/O daughter board FFC the connector on the system board. Next steps 1.

  • Page 39: Installing The Input/Output Board

    Steps 1. Remove the two (M2x3.5) screws that secure the display hinge to the palm-rest and keyboard assembly. 2. Lift the hinge up to access the I/O board. 3. Open the latch and disconnect the I/O board cable from the I/O board. 4.

  • Page 40: Speakers

    Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board to the screw holes on the palm-rest and keyboard assembly. 3. Connect the fingerprint-reader board cable to the connector on the I/O board and close the latch (if applicable). 4.

  • Page 41: Installing The Speakers

    Steps 1. Peel the adhesive tape that secures the speaker cable. 2. Disconnect the speaker cable from the system board. 3. Unroute the speaker cable from the routing guides on the palm-rest and keyboard assembly. 4. Lift the speakers along with its cable from the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 42: Power-Button Board

    Steps 1. Using the alignment posts, place the speakers on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3.

  • Page 43: Installing The Power Button With Optional Fingerprint Reader

    Steps 1. Remove the two (M2.5x5) screws that secure the display assembly hinge to the palmrest and keyboard assembly. 2. Lift the display assembly hinge to access the power button. 3. Remove the (M2x2) screw that secures the power button to the palmrest and keyboard assembly. 4.

  • Page 44: Display Assembly

    Steps 1. Using the alignment posts, place the power button with fingerprint reader into its slot on the palmrest and keyboard assembly. 2. Replace the (M2x2) screw that secures the power button with fingerprint reader to the palmrest and keyboard assembly. 3.
  • Page 45 Removing and installing components...
  • Page 46 Steps 1. Remove the four (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 2. Disconnect the display cable from the system board. Removing and installing components...

  • Page 47: Installing The Display Assembly (Aluminum)

    3. Open the display hinges at an angle of 90 degrees, and place the system on a flat surface. 4. Remove the display assembly from the palm-rest and keyboard assembly. NOTE: For systems with an aluminum chassis, the display assembly is a Hinge-Up Design (HUD) assembly and cannot be further disassembled once it is removed from the bottom chassis.
  • Page 48 Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. Removing and installing components...

  • Page 49: Removing The Display Assembly (Plastic)

    2. Gently press down on the display hinges to align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. NOTE: The power-adapter port is secured in place by the left display hinge.
  • Page 50 Removing and installing components...
  • Page 51 Steps 1. Remove the four (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. 2. Disconnect the display cable and the speaker cable from the system board (for systems with plastic chassis). Removing and installing components...

  • Page 52: Installing The Display Assembly (Plastic)

    3. Unroute the speaker cable from the routing guides on the palm-rest and keyboard assembly. 4. Unroute the WLAN antenna cables from the routing guides on the palm-rest and keyboard assembly. 5. Open the display hinges at an angle of 90 degrees, and place the system on a flat surface. 6.
  • Page 53 Steps 1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. Removing and installing components...

  • Page 54: Hinge Caps

    2. Gently press down on the display hinges to align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly. NOTE: The power-adapter port is secured in place by the left display hinge.

  • Page 55: Installing The Hinge Caps

    Steps NOTE: Before removing the display hinge caps, open the display hinges to 90 degrees. 1. Pinch the left hinge cap in the center. 2. Using a plastic scribe pry the inner side of the left hinge cap and remove it from the left hinge. 3.
  • Page 56 Steps 1. Align the rib inside the left hinge cap to the outer sides. 2. Push the left hinge cap down until it clicks in place. 3. Align the rib inside the right hinge cap to the outer sides. 4. Push the right hinge cap down until it clicks in place. Next steps 1.

  • Page 57: Display Bezel

    Display bezel Removing the display bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the memory modules. 5. Remove the SSD. 6. Remove the wireless card. 7.

  • Page 58: Installing The Display Bezel

    4. Pry open the display bezel from the inner edge at the bottom side of the display assembly. 5. Lift and remove the display bezel from the display assembly. Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: This procedure is applicable for systems with plastic chassis.

  • Page 59: Hinges

    6. Install the base cover. 7. Install the card. 8. Follow the procedure in After working inside your computer. Hinges Removing the hinges Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover.

  • Page 60: Installing The Hinges

    Steps 1. Remove the three (M2.5x3.8) screws from the left hinge. 2. Lift and remove the left hinge from the display assembly. 3. Remove the three (M2.5x3.8) screws from the right hinge. 4. Lift and remove the right hinge from the display assembly. Installing the hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 61 Steps 1. Align and place the left hinge on the display assembly. 2. Install the three (M2.5x3.8) screws to secure the hinge to the display panel and back cover. 3. Align and place the right hinge on the display assembly. 4.

  • Page 62: Display Panel

    Display panel Removing the display panel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the SSD. 5. Remove the wireless card. 6. Remove the display assembly. 7.

  • Page 63: Installing The Display Panel

    Steps 1. Remove the two (M2x2) screws that secure the display panel to the back cover. 2. Use a plastic scribe to pry the display panel from the bottom-right corner. 3. Gently start prying the display panel along the left and right sides of the display back-cover using your hands. 4.
  • Page 64 Removing and installing components...

  • Page 65: Edp Cable

    Steps 1. Place the display panel and display assembly on a clean and flat surface. 2. Connect the display cable to the connector on the display panel and close the latch. 3. Adhere the tape to secure the display-cable connector latch to the display panel. 4.

  • Page 66: Installing The Edp Cable (Plastic)

    Steps 1. Disconnect the eDP cable from the camera. 2. Peel and remove the eDP cable from the display cover. Installing the eDP cable (Plastic) About this task The following image indicates the location of the eDP cable (in a system shipped with plastic chassis) and provides a visual representation of the installation procedure.

  • Page 67: Removing The Edp Cable (Aluminum)

    Steps 1. Adhere the tape to securing the eDP cable to the display back cover. 2. Connect the eDP cable to the camera. Next steps 1. Install the display panel. 2. Install the hinges. 3. Install the display bezel. 4. Install the hinge caps.

  • Page 68: Installing The Edp Cable (Aluminum)

    3. Remove the base cover. 4. Remove the memory modules. 5. Remove the SSD. 6. Remove the wireless card. 7. Remove the display assembly. 8. Remove the hinge caps. 9. Remove the display bezel. 10. Remove the hinges. 11. Remove the display panel.
  • Page 69 Steps 1. Connect the eDP cable to the camera. 2. Adhere the tape to securing the eDP cable to the display back cover. Next steps 1. Install the display panel. 2. Install the hinges. 3. Install the display bezel. 4. Install the hinge caps.

  • Page 70: Camera Assembly

    Camera assembly Removing the camera module (Plastic) Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the wireless card. 5. Remove the display assembly. 6. Remove the display hinge caps.

  • Page 71: Removing The Camera Module (Aluminum)

    About this task The following images indicate the location of the camera module (in a system shipped with plastic chassis) and provide a visual representation of the installation procedure. Steps 1. Adhere the camera module in its slot on the display assembly. 2.

  • Page 72: Installing The Camera Module (Aluminum)

    About this task The following images indicate the location of the camera module (in a system shipped with an aluminum chassis) and provide a visual representation of the removal procedure. Steps 1. Using a plastic scribe, pry the camera module from the display back cover and flip it. NOTE: Start prying the camera module in a sequential order 1>2 as indicated on the display back cover.
  • Page 73 Steps 1. Place the camera module in its slot on the display back cover. 2. Adhere the tape that secures the camera module to the display back cover. 3. Connect the camera cable to the camera module. Next steps 1. Install the cable.

  • Page 74: Display Cover And Antenna Assembly

    Display cover and antenna assembly Replacement of the display cover and antenna assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the wireless card. 5. Remove the display assembly.

  • Page 75: Touchpad

    Figure 2. Display cover (aluminum chassis) Steps After performing the pre-requisites, you are left with the display cover and antenna assembly. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3.

  • Page 76: Installing The Touchpad

    Steps 1. Remove the four (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the touchpad. 3. Open the latch and disconnect the touchpad Flexible Flat cable from the connector on the system board. 4.

  • Page 77: Power-Adapter Port

    Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad to the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 4.

  • Page 78: Installing The Power-Adapter Port

    Steps 1. Remove the two (M2.5x5) screws that secure the right hinge to the palm-rest and keyboard assembly. 2. Disconnect the power-adapter cable from the connector on the system board. 3. Lift the power-adapter port from its slot on the palm-rest and keyboard assembly. Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 79: System Board

    Steps 1. Using the alignment post, place the power-adapter port into its slot on the palm-rest and keyboard assembly. 2. Connect the power-adapter port cable to the connector on the system board. 3. Fold the right hinge down and install the two (M2.5x5) screws to secure it to the palm-rest and keyboard assembly. Next steps 1.
  • Page 80 About this task The following image indicates the connectors on your system board: 1. Fan connector 2. I/O board FFC connector 3. eDP connector 4. DC-in port connector 5. Memory modules 6. Keyboard FFC connector 7. Keyboard-backlight FFC connector 8. Battery connector 9.
  • Page 81 Steps 1. Disconnect the following cables from the system board: a. I/O board Flexible Flat cable b. Speaker cable c. Touchpad Flexible Flat cable d. Keyboard backlight Flexible Printed cable (for systems with backlit keyboard) e. Keyboard Flexible Printed cable f.

  • Page 82: Installing The System Board

    NOTE: For models shipped with a USB Type-C port, a USB Type-C bracket is secured to the system board with single (M2x3.5) screw. The bracket is bundled with the system board as a service part and MUST NOT be removed from the system board.
  • Page 83 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest assembly. 3. Replace the single (M2x2) screw that secures the system board to the palm-rest assembly. 4.

  • Page 84: Palm-Rest And Keyboard Assembly

    6. Close the right and align the screw holes on the right hinge with the screw holes on the system board. 7. Replace the two (M2.5x5) screws to secure it to the palm-rest. Next steps 1. Install the display assembly. 2.

  • Page 85: Installing The Palmrest And Keyboard Assembly

    Steps After performing the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palmrest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. Steps NOTE: For systems with a plastic chassis, both the left and right RF metal brackets MUST be transferred to the replacement palm-rest assembly.
  • Page 86 15. Install the base cover. 16. Install the card. 17. Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 87: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 88: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 89: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 90 Table 5. System setup options—Advanced menu (continued) Advanced Default: Enabled USB Emulation Enables or disables the USB emulation feature. This feature defines how the BIOS, in the absence of a USB-aware operating system, handles USB devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off.
  • Page 91 Default: Disabled SupportAssist System Resolution Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enables or disables the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 92 Displays if the system password is clear or set. Default: Deactivate WINDOWS SMM SECURITY MITIGATIONS TABLE Enables or disables configuration of platform features on (WSMT) Dell Client Systems with WSMT-enabled BIOS. Default: Enabled Firmware TPM Enable or disable the firmware TPM. Default: Enabled...

  • Page 93: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 94: Assigning A System Setup Password

    6. Press Y to save the changes and exit from System Setup. The computer restarts. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. BIOS setup...
  • Page 95 NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. BIOS setup...

  • Page 96: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 97: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 98: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 99 Table 11. System-diagnostic lights (continued) Blinking pattern Amber White Problem description Suggested resolution System board failure (included ● Flash latest BIOS version BIOS corruption or ROM ● If problem persists, error) replace the system board. No memory/RAM detected ● Confirm that the memory module is installed properly.

  • Page 100: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 101: Drain Residual Flea Power (Perform Hard Reset)

    5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 102: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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