Philips Sonicare ProtectiveClean 6100 Troubleshooting Manual
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Philips Sonicare ProtectiveClean 6100
My Philips Sonicare toothbrush does not charge
The operational time for a fully charged toothbrush is generally between 2-3 weeks, based on
2, 2 minute brushing sessions per day. Is your Philips Sonicare toothbrush not charging? Use
these possible causes and solutions to try and solve this charging issue yourself.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare toothbrush.
The charger that came with your toothbrush may not be compatible with another Philips
Sonicare Toothbrush.
The DiamondClean and Sonicare 9900 Prestige series requires different chargers. Although the
chargers may look the same, they are not compatible. See the table below to check if you are
using the correct charger with your Sonicare Toothbrush.
Handle Name
DiamondClean
HX93, HX934,
Code on bottom
HX935, HX936,
of handle
HX937
Code on bottom
of charger base
MX9100
Note: There are 2 charger models that are interchangeable and compatible across handles that
use 1 of these 2 chargers: HX6110 and HX6100
Toothbrush is not fully charged
Place your toothbrush handle on the charger. If you see the battery indicator light blinking, or if
you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare
Toothbrush for 24 hours.
If the flashing light turns off at some point during charging, this is normal.
Note: DailyClean 1100 HX34 models do not have a battery light. These toothbrushes beep twice
when placed on the charger to indicate they are charging.
Troubleshooting
DiamondClean
Smart
HX992, HX993
Type: CBA1001,
CBA2001, CBA3001
DiamondClean
Sonicare 9900
9000
Prestige
HX991
HX999
Type: CBA5001,
CBB1001,
CBA4001
CBB2001
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Summary of Contents for Philips Sonicare ProtectiveClean 6100
- Page 1 Toothbrush is not fully charged Place your toothbrush handle on the charger. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare Toothbrush for 24 hours.
- Page 2 Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.
- Page 3 The operational time for a fully charged toothbrush is generally between 2-3 weeks, based on 2, 2 minute brushing sessions per day. Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you press the power button, you might want to use these possible causes and solutions to try and solve this issue yourself.
- Page 4 Note: There are 2 charger models that are interchangeable and compatible across handles that use one of these 2 chargers: HX6110 and HX6100 The power button is stuck Toothpaste residue can build up in the small gap around the power button. This might cause the power button to get stuck and not function properly.
- Page 5 Follow these steps to check if you have the latest firmware installed on your toothbrush handle: Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play. Open the Philips Sonicare app...
- Page 6 Types of brush head Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our toothbrushes are only compatible with Philips Sonicare brush heads. My Philips Sonicare toothbrush turns off by itself If your Philips Sonicare Toothbrush turns off or stops vibrating by itself, try our troubleshooting advice below to solve this issue.
- Page 7 I cannot connect my Philips Sonicare Toothbrush with the Sonicare App If you are unable to connect your Philips Sonicare Toothbrush to your Sonicare app, read some causes and solutions below and use our instruction video on how to set up your toothbrush with the Sonicare app.
- Page 8 4. Under "my devices" tap the "info" icon next to the toothbrush 5. Select "Forget this device" 6. Try to connect again following the steps on the Sonicare App Other devices are interfering Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing.
- Page 9 As brush heads wear out, they may start to produce more noise. We recommend replacing the brush head every three months. Use authentic Philips brand brush heads Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We recommend you use genuine Philips Sonicare brush heads.
- Page 10 Fully charge your toothbrush to increase the vibrations. It can take up to 24 hours to fully charge your Philips Sonicare toothbrush. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare toothbrushes come with different types of charger.
- Page 11 My Philips Sonicare toothbrush vibration is too powerful If you find that your Philips Sonicare Toothbrush vibration is too powerful, you can adjust the intensity settings. Below you will find tips and more information on how you can adjust it.
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