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Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.
Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by the regional Acer office must be used to order FRU parts for...
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Top View ......... 1-11 Acer MediaRemote....... . . 1-13 Front View .
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Video Interface........1-32 BIOS ..........1-32 LAN Interface.
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CHAPTER 2 System Utilities BIOS Setup Utility........2-3 Navigating the BIOS Utility .
Up to 4 GB of DDR3 system memory, upgradable to 16 GB using four soDIMM modules Display 18.4" Full HD 1920 x 1080 resolution, high-brightness (220-nit), Acer CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly 8 ms response time ...
1280 x 1024 resolution 720p HD audio/video recording Certified Skype™ HD video streaming Acer Video Conference Manager software with Video Quality Enhancement (VQE) technology, supporting online video calls Acer PureZone technology Wireless and Networking WLAN: ...
155 (W) x 67 (D) x 36.5 (H) mm (6.1 x 2.63 x 1.43 inches) 570 g (1.25 lbs.) with 180 cm DC cable Embedded Battery Acer PowerSmart long-life battery, supporting up to 1,000 charge cycles 83 Wh 6000 mAh 8-cell Li-ion standard battery pack Battery life: 5.5 hours ...
Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Acer Crystal Eye webcam Display screen Hardware Specifications and Configurations Item Web camera for video communication (only for certain models). Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by model).
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Turns the keyboard backlight on or off. For entering data into the computer. Touch-sensitive pointing device which functions like a computer mouse*. Touch sensitive controls for Acer clear.fi, volume (up, down) and media (play/ pause, previous, next, stop). * Touchpad becomes inactive when media console is active.
Acer MediaRemote The detachable touchpad features a media console that allows the user to control Acer clear.fi and Windows Media Player. Figure 1-2. Acer MediaRemote To detach the touchpad, slide the touchpad release latch and lift the MediaRemote from the touchpad dock.
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Preparing the MediaRemote for use Before using the MediaRemote as a detachable device, ensure the battery is fully charged. The MediaRemote is already paired with the computer. Status light The status light (just above the Touchpad Mode button) indicates connection and battery status.
clear.fi shortcuts If the clear.fi shortcuts are active, you can easily open the media sections of clear.fi. the blank area of the touchpad can still be used as a pointing device. Table 1-4. clear.fi shortcuts Icon Select Main menu Video Music Media console Press the Touchpad Mode button again to activate the media console.
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G-sensor While the MediaRemote is detached, it may be rotated from the usual landscape orientation and used in a portrait mode. An internal g-sensor will change the orientation of the touchpad controls. If the touchpad controls do not match the orientation of the MediaRemote, tilt the MediaRemote (at least 30º) for a couple of seconds.
Front View Figure 1-4. Front View Table 1-6. Front View Icon Communication key Multi-in-1 card reader Touchpad release latch Hardware Specifications and Configurations Item Enables/disables the computer’s communication devices. (Communication devices may vary by configuration.) Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick PRO (MS PRO), xD-Picture Card (xD).
Left View Figure 1-5. Left View Table 1-7. Left View Icon DC-IN jack Ventilation slots External display (VGA) port HDMI port USB 2.0 / 3.0 port USB 2.0 / e SATA port Line-in jack Microphone-in jack Headphones/speaker/ line-out jack with S/PDIF support.
Right View Figure 1-6. Right View Table 1-8. Right View Icon USB 2.0 ports Optical drive Optical drive eject button/optical disk access indicator Emergency eject hole Ethernet (RJ-45) port Kensington lock slot Hardware Specifications and Configurations Item Connect to USB 2.0 devices (e.g., USB mouse, USB camera).
Base View Figure 1-7. Base View Table 1-9. Base View Icon Sub woofer Memory compartment Hard disk bay Ventilation slots Battery release latch 1-20 Item Emits low frequency sound output. Houses the computer’s main memory. Houses the computer’s hard disk (secured with screws) Enable the computer to stay cool, even after prolonged use.
Touchpad Basics Figure 1-8. Touchpad Move a finger across the Touchpad (1) to move the cursor. Press the right (2) and left(3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard Figure 1-9. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-11) Table 1-11. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the embedded keypad is in numeric mode.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-13. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hotkeys To activate hotkeys, press and hold the Fn key before pressing the other key in the hotkey combination.
System Block Diagram 3/CLK2 port PCIe 5/CLK5 port PCIe Interfaces Graphics MEMORY SYSTEM Figure 1-11. System Block Diagram 1-26 Hardware Specifications and Configurations...
Specification Tables Computer specifications Item Dimensions Length Width Height (front to rear) Weight (equipped with optical drive, flash drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating...
Processor Specifications Item CPU Speed (GHz) i3-2310M i5-2410M i5-2540M I7-2620M CPU Fan True Value Table (Tj=100) CPU Temp Fan On = 45°C; Fan Off = 40°C Fan On = 55°C; Fan Off = 50°C Fan On = 78°C; Fan Off = 67°C Fan On = 84°C;...
VGA Fan True Value Table CPU Temp Fan On = 45°C; Fan Off = 40°C Fan On = 55°C; Fan Off = 50°C Fan On = 68°C; Fan Off = 60°C Fan On = 81°C; Fan Off = 73°C Fan On = 92°C; Fan Off = 86°C OS shut down at 105°C;...
Video Interface Item Chipset Package Interface Compatibility Sampling rate BIOS Item BIOS vendor BIOS Version BIOS ROM type BIOS ROM size Features 1-32 Specification NVidia N12P-GS/N12E-GE GB2-128/ GB3-128 PCIE X 16 ® They support Microsoft DirectX 11 with shader Model 5.0, PCI ®...
Integrated switching regulator for improved power consumption Specification ACER AF7B_A10B GF7T keyboard US/UK 129 keys, JP 132 keys Plug USB keyboard to the USB port directly: Yes Support Application keys for Windows Vista / Windows 7 Multi-Langue support...
Hard Disk Drive (AVL components) Item Vendor & Model Hitachi Name HTS545050B9A 300, WD5000BPVT- 22HXZT1 Capacity (GB) Bytes per sector Data heads 4, 3 Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer 3.0, 3.0 rate (Gbits / sec, max) Media data transfer...
Super-Multi Drive Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Hardware Specifications and Configurations Specification TSST TS-L633F With CD Diskette Sustained: Max 3.6 (24x) 1.5 MB SATA DVD: ...
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Item Super-Multi Drive (Continued) Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage 1-36 Specification Specification Panasonic UJ8A0 With CD Diskette Sustained: Max 3.6 (24x) SATA DVD: ...
BD Drive Items Vendor & Model HLDS CT30N name Performance With CD Diskette Specification Transfer rate Sustained: (KB/sec) 3600 KB/s (24x) max. Buffer Memory 2 MB Interface SATA Applicable disc format Loading mechanism Drawer type manual load / Electrical release Power Requirement Input Voltage 5V +/- 5%...
LED 18.4” Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m ) also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm) Electrical Interface Viewing Angle (degree)
Bluetooth Module Item Controller Foxconn Bluetooth BRM 2070 Features Bluetooth 3.0 compliant Point-to-multipoint operation External USB interface for data Onboard antenna and SMA RF connector Coexistence support Item Controller Foxconn Bluetooth ATH BU12 Features Single-chip Bluetooth v2.1/3.0+EDR integrated solution ...
Audio Codec and Amplifier Item Audio Controller Features 1-42 Specification Realtek ALC669X-GR Meets Microsoft WLP (Windows Logo Program) audio requirements High performance DACs with digital >110dB and analog 98dB (A-weighting) signal-to-noise High performance ADCs with digital > 100dB and analog ...
Item Audio Codec and Amplifier (continued) Features Amplifier Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Wireless Module 802.11b/g/n Item Chipset Data throughput Protocol Interface Battery Item Vendor & Model name Battery Type Pack capacity Number of battery cell...
VRAM Item Chipset Memory size Interface USB Port Item USB compliance level EHCI Number of USB port(s) Location Output Current HDMI Port Item Compliance level Data throughput Number of HDMI port(s) Location AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency 1-44...
System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Features Hardware Specifications and Configurations Specification Al devices in the system are turned off completely. OS initiated shutdown.
Item Card Reader (continued) Features System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state 1-46 Specification Compliant with Memory Stick XC Micro Format Specification ver.1.00-00 Compliant with Memory Stick XC-HG Micro Format ...
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I/O address (hex) 7080-7087 Standard AHCI 1.0 Serial ATA Controller 7088-708F Standard AHCI 1.0 Serial ATA Controller 7090-7093 Standard AHCI 1.0 Serial ATA Controller 7094-7097 Standard AHCI 1.0 Serial ATA Controller FFFF Motherboard resources 1-50 System Function (shipping configuration) Hardware Specifications and Configurations...
System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to arises.
BIOS The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information Information Main CPU Type: CPU Speed: HDD Model Name: HDD Serial Number: ATAPI Model Name: System BIOS Version:...
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Table 2-1. BIOS Information Parameter CPU Type CPU Speed HDD0 Model Name HDD0 Serial Number ATAPI Model Name System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name UUID System Utilities Description CPU (central processing unit) type and speed of system Speed of the CPU Model name of HDD0 (hard disk drive) installed on primary IDE master...
Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Information Main System Time System Date Total Video Memory: Video Memory: Quiet Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode ...
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Table 2-2. BIOS Main (Continued) Parameter Network Option to boot system from LAN (local area network) Boot F12 Boot Option to use boot menu during POST Menu Option to use D2D Recovery function Recovery SATA Mode Option to set SATA controller mode System Utilities Description Format/Option...
Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Information Main Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set HDD Password Password on Boot Help ...
Table 2-3. BIOS Security (Continued) Parameter Password on Boot NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set to Enabled to activate password feature. Passwords are not case sensitive.
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IMPORTANT: Use care when typing a password. Characters do not appear on the screen. 3. Retype password in the Confirm New Password field and press Enter. 4. If new password and confirm new password strings match, the Setup Notice dialog screen is shown (Figure 2-5).
Removing a Password Perform the following: 1. Use the and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box is shown. (Figure 2-7) Figure 2-7. Removing a Password: Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
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a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Set. c. Press F10 to save changes and exit BIOS Setup Utility. 6. If current password and new password strings do not match, the Setup Warning dialog is shown (Figure 2-10).
Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use and keys to select a device and press F5 or F6 to change the value. Information Main Boot priority order:...
Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Information Main Exit Saving Changes Exit Discard Changes Load Setup Defaults Discard Changes Save Changes Help Exit Figure 2-13. BIOS Exit Table 2-4 describes the parameters in Figure 2-13.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. 3. Move USB HDD to position 1 (Figure 2-14). (Refer to Information Main Boot priority order:...
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BIOS flash process begins. (Figure 2-16) Figure 2-16. Updating Flash ROM Blocks 7. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-17). Plug in the AC power to continue.
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen is shown. (Figure 2-18) V0.05 V0.08 Figure 2-18. InsydeFlash NOTE: NOTE: If the error message appears, check the system BIOS ROM-file size. 2-18 System Utilities...
HDD/BIOS Password Utilities CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk. Clearing HDD Passwords This section provides details about removing an HDD password from the BIOS. If the HDD password is incorrectly entered three times, an error is generated.
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NOTE: NOTE: A key code is generated for use with unlocking utility. Make note of this code. 3. On a separate, compatible device, boot to DOS. 4. Execute UnlockHD.exe (Figure 2-22) to create a password unlock code. Use the format <UnlockHD [key code]>...
Clearing BIOS Passwords If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu. There are two methods for clearing the BIOS password. A hardware method and a software method. Hardware Method 1.
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Software Method If wrong supervisor password is entered three times, the System will halt! dialog is shown. (Figure 2-25) Figure 2-25. Supervisor Password Error 1. At a DOS prompt, enter ClearSuPw.exe. (Figure 2-26) Figure 2-26. Clear Supervisor Password Utility 2. When message Clear the SU Pws completely is shown, supervisor password has been removed.
Miscellaneous Tools Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS Setup Utility. To use the Boot Sequence Selector, perform the following steps: 1. Boot to DOS. 2. At a DOS prompt, enter bs <#> and a boot sequence ID number. A boot sequence ID is a digit from 1 to 4.
Using DMI Tools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending it to the operating system (Windows, etc.). To update the DMI Pool, perform the following: 1.
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3. Press 1 to modify asset tag key. (Figure 2-29) Figure 2-29. Asset Tag Menu Item 4. Press 2 to modify the product number key. (Figure 2-30) Figure 2-30. Product Name Menu Item System Utilities 2-25...
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5. Press 3 to modify serial number key. Figure 2-31. Serial Number Menu Item 6. Press 4 to modify the 1394 GUID number key. Figure 2-32. 1394 GUID Number Menu Item 2-26 System Utilities...
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7. Press 0 to exit. Figure 2-33. Exit Menu Item 8. At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. Figure 2-34. VEEPROM Command Prompt NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective.
Using the LAN MAC EEPROM Utility Use MAC.BAT utility to write the MAC.CFG file to EEPROM under DOS mode. 1. Use a text editor (e.g. Notepad) to open and edit the MAC.CFG file. (Figure 2-35) File Title= MAC Address byte WriteData=’001122334455’...
Machine Maintenance Procedures Introduction This chapter contains general information about the notebook, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the notebook computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.
Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Machine Maintenance Procedures...
Getting Started The flowchart (Figure 3-1) identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1. Remove external power (A) from the system. (Figure 3-2) 2.
Logic Door Removal 1. Remove screws (A) from lower cover. (Figure 3-5) Figure 3-5. Logic Door 2. Lift logic door from slot (B) on lower cover. 3. Remove logic door. Logic Door Installation 1. Align logic door flanges into slots (C) on lower cover. (Figure 3-6) Figure 3-6.
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2. Install and secure screws (A) to lower cover. (Figure 3-5) Size Quantity Screw Type M2.5x4.0 3-10 Machine Maintenance Procedures...
Main HDD (Hard Disk Drive) Module Removal Prerequisite: Battery Cable Removal 1. Locate main HDD module (C) on lower cover. CAUTION: HDD module is connected to mainboard. Use caution when removing module. 2. Use mylar tabs (A) to lift HDD module until HDD cable clears lower cover. (Figure 3-9) Figure 3-9.
Keyboard Assembly Removal Prerequisite: Touchpad Removal ODD (Optical Disk Drive) Module Removal Main HDD (Hard Disk Drive) Module Removal Lower Cover DIMM Module Removal 1. Remove screws (A) and (B) from lower cover. (Figure 3-21) Figure 3-21. Lower Cover Screws 2.
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NOTE: NOTE: Cover LCD panel with cloth or sheet to protect LCD panel. 3. Turn computer and open cover to show top edge of keyboard assembly. (Figure 3-22) Figure 3-22. Top of Keyboard Assembly. CAUTION: Keyboard assembly is connected to upper cover. Use caution when removing. 4.
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CAUTION: Keyboard FPC and LED keyboard backlight cable are connected to mainboard. Use caution when removing keyboard assembly. 6. Turn keyboard assembly as shown in Figure 3-24. Figure 3-24. Keyboard Assembly Flipped Over 7. Disconnect keyboard FPC (E) from mainboard connector. 8.
Keyboard Assembly Installation 1. Turn keyboard assembly as shown in 2. Connect keyboard LED backlight cable (F) to mainboard connector. 3. Connect keyboard FPC (E) to mainboard connector. 4. Locate keyboard assembly flanges (G). (Figure 3-25) Figure 3-25. Keyboard Assembly Flanges 5.
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6. Install keyboard assembly flush against the upper cover. 7. Press along edge of keyboard assembly until secure with upper cover. 8. Turn computer over to show bottom of lower cover. 9. Install and secure screws (C) in ODD bay to lower cover. 10.
Keyboard Installation 1. Locate guides (D) on keyboard assembly. (Figure 3-28) Figure 3-28. Inserting Keyboard into Guides 2. Insert keyboard into guides. 3. Align left (B) and right (C) brackets on keyboard. (Figure 3-27) 4. Install and secure screws (A) to keyboard assembly. 5.
3. Remove screw (F) from upper cover. 4. Remove function board (A) from guidepins (G) on upper cover. Function Board Installation 1. Align function board (A) with guidepins (G). 2. Install function board on upper cover. 3. Install and secure screw (F) to upper cover. 4.
Power Board Removal Prerequisite: Keyboard Assembly Removal NOTE: NOTE: Power board and RJ45 connector are located on same board. 1. Locate power board (C) on lower cover. 2. Disconnect power board FFC (A) from mainboard connector (B). (Figure 3-31) Figure 3-34. LAN Board 3.
Upper Cover Removal Prerequisite: Function Board Removal Upper Cover DIMM Module Removal Power Board Removal 1. Disconnect LVDS cable (A) from mainboard connector (B). (Figure 3-35) Figure 3-35. Upper Cover 2. Disconnect microphone cable (C) from mainboard connector (D). 3. Remove LVDS cable from guides (F). 4.
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5. Route WLAN main and auxiliary cables (G) through lower cover opening (H). (Figure 3-36) Figure 3-36. WLAN Cables on Lower Cover 6. Turn computer to show upper cover. 7. Remove WLAN main and auxiliary cables (G) from guides (J). (Figure 3-37) Figure 3-37.
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8. Disconnect function board FFC (K) from mainboard connector (L). (Figure 3-38) Figure 3-38. Upper Cover FFC Connections 9. Disconnect LAN board FFC (M) from mainboard connector (N). 10. Disconnect fingerprint scanner FFC (P) from mainboard connector (Q). 11. Remove screws (R) from lower cover. (Figure 3-39) Figure 3-39.
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CAUTION: Touchpad connector extends out from upper cover. Use caution when removing upper cover. 12. Lift side (S) of upper cover until separated from lower cover. (Figure 3-40) Figure 3-40. Lifting Upper Cover to Clear Touchpad Connector 13. Rotate upper cover until opening clears touchpad connector (U). 14.
Upper Cover Installation 1. Install side (T) of upper cover until secure to latch (V) on lower cover. (Figure 3-42) Figure 3-42. Installing Upper Cover Latch 2. Install upper cover so touchpad connector (U) is inserted through opening in upper cover. (Figure 3-40) 3.
Bluetooth Module Removal Prerequisite: Upper Cover Removal 1. Locate Bluetooth module (A) on lower cover. (Figure 3-45) Figure 3-45. Lower Cover Overview 2. Remove Bluetooth module and adhesive from lower cover. 3. Disconnect Bluetooth cable (D) from Bluetooth module connector. (Figure 3-46) Figure 3-46.
Bluetooth Module Installation 1. Install adhesive (E) to Bluetooth module. (Figure 3-46) 2. Connect Bluetooth cable (D) to Bluetooth module connector. 3. Install Bluetooth module (A) to lower cover. (Figure 3-45) 4. Install upper cover. 3-42 Machine Maintenance Procedures...
USB Board Removal Prerequisite: Upper Cover Removal 1. Locate USB board (B) on lower cover. 2. Disconnect USB FFC (A) from USB board connector (C). (Figure 3-47) Figure 3-47. USB Board 3. Remove screw (D) from lower cover. 4. Lift USB board tab (E) until clear of guidepin (F). (Figure 3-48) Figure 3-48.
USB Board Installation 1. Align and install USB ports (G) to USB port slots on lower cover. (Figure 3-48) 2. Align USB board to guidepin (F). 3. Install USB board on lower cover. 4. Install screw (D) to lower cover. (Figure 3-47) 5.
Mainboard Removal Prerequisite: Upper Cover Removal 1. Disconnect DT cable (A) from mainboard connector (B). (Figure 3-50) Figure 3-50. Mainboard Connectors 2. Remove DT cable from guide (C). 3. Disconnect Bluetooth cable (D) from mainboard connector (E). 4. Disconnect USB board FFC (F) from mainboard connector (G). 5.
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7. Remove screws (M) from lower cover. (Figure 3-51) Figure 3-51. Mainboard Screws CAUTION: Use caution when installing mainboard. Forced installation may damage left side connectors. CAUTION: After mainboard removal, use caution not to damage touchpad connector 8. Lift mainboard from side (N) until clear of bottom speaker module (Q). (Figure 3-52) Figure 3-52.
Mainboard Installation CAUTION: Use caution when installing mainboard. Forced installation may damage left side connectors. NOTE: NOTE: Make sure all cables are clear from mainboard during installation. 1. Install mainboard by sliding side (P) at a slight angle into slots on lower cover. (Figure 3-52) 2.
Thermal Assembly Installation IMPORTANT: Apply approved thermal grease and make sure all heat pads are in place before replacing module CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal grease types are approved for use: PSX-D 1.
CPU Removal Prerequisite: Thermal Assembly Removal 1. Locate CPU module (A) on mainboard. (Figure 3-57) Figure 3-57. CPU in Socket 2. Turn captive screw (B) left 180º to release module. 3. Remove CPU module from socket. CPU Installation 1. Align CPU marker (C) with socket marker (D) and install CPU (A) in socket. (Figure 3-57) 2.
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Figure 3-58. Mainboard Recycling IMPORTANT: Follow local regulations for circuit board disposal. 3-54 Machine Maintenance Procedures...
NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Power On Issues If the system doesn’t power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following: 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
No Display Issues If the Display fails, perform the following: Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
Remove any memory cards and CD/DVD discs. 8. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 9. Reseat the memory modules. 10. Remove the drives (refer to 11. If the Issue is still not resolved, refer to Abnormal Video If the video appears abnormal, perform the following: 1.
Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following: 1. Boot the computer. 2. Navigate to Start Manager. Check the Device Manager to determine that: The device is properly installed ...
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Drag the slider to 50. Confirm that the volume is not muted. Click Mixer to verify that other audio applications are set to 50 and not muted. 6. Navigate to Start Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show...
Microphone Failure If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).
Other Functions Failure HDD Not Operating Correctly If the HDD fails to operate correctly, perform the following: 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to confirm the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a.
ODD Failure If the ODD fails, perform the following: Figure 4-9. ODD Failure ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: Audio CDs do not play when loaded DVDs do not play when loaded ...
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2. Use an different disc. 3. Navigate to Start with Removable Storage panel. 4. Navigate to Start Manager. 5. Double click lDE ATA/ATAPI controllers. If a device shows a down arrow, right click on the device and click Enable. 6.
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6. Confirm that the default drive is record enabled: Navigate to Start Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list. Click OK. 7. Confirm that the software used for burning discs is the factory default. If using different software, refer to the software's user manual.
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Playback is Choppy If playback is choppy or jumps, perform the following: 1. Check that system resources are not running low: Close some applications. Reboot and try the operation again. 2. Check that the ODD controller transfer mode is set to DMA. ...
Try a different cable. If the drive works with the new cable, the original cable should be replaced. 4. Replace the ODD. Refer to Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information, perform the following: 1.
External Mouse Failure If an external Mouse fails, perform the following: 1. Use a different mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. Refer to the mouse user manual. 3.
1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices ...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Phase PostBDS InsydeH2ODDT™ Reserve OEM Reserve Reserved Functionality Name (Include\PostCode.h)
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Functionality Name (Include\PostCode.h) PEI_RECOVERY_START_FLASH PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE party relate functions – Platform dependence. Functionality Name (Include\PostCode.h) DXE_TCGDXE* DXE_SB_SPI_INIT* DXE_CF9_RESET* DXE_SB_SERIAL_GPIO_INIT* DXE_SMMACCESS* DXE_NB_INIT* DXE_SIO_INIT* DXE_LEGACY_REGION* DXE_SB_INIT* DXE_IDENTIFY_FLASH_DEVICE DXE_FTW_INIT DXE_VARIABLE_INIT DXE_VARIABLE_INIT_FAIL DXE_MTC_INIT DXE_CPU_INIT DXE_MP_CPU_INIT DXE_SMBUS_INIT DXE_SMART_TIMER_INIT DXE_PCRTC_INIT DXE_SATA_INIT* 4-24 Phase Post Description Code Start Flash BIOS with Recovery image...
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Functionality Name (Include\PostCode.h) DXE_SMM_CONTROLER_INIT* DXE_LEGACY_INTERRUPT* DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_VTD_INIT* DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE DXE_SB_DISPATCH* DXE_SB_IOTRAP_INIT* DXE_SUBCLASS_DRIVER* DXE_PPM_INIT* DXE_HECIDRV_INIT* party relate functions – Platform dependence. Functionality Name (Include\PostCode.h) BDS_ENTER_BDS BDS_INSTALL_HOTKEY BDS_ASF_INIT* BDS_PCI_ENUMERATION_START BDS_BEFORE_PCIIO_INSTALL BDS_PCI_ENUMERATION_END BDS_CONNECT_CONSOLE_IN BDS_CONNECT_CONSOLE_OUT BDS_CONNECT_STD_ERR Troubleshooting Phase Post Description Code Setup SMM Control service Setup Legacy Interrupt service Relocate SMM BASE...
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Functionality Name (Include\PostCode.h) BDS_CONNECT_USB_HC BDS_CONNECT_USB_BUS BDS_CONNECT_USB_DEVICE BDS_NO_CONSOLE_ACTION BDS_DISPLAY_LOGO_SYSTEM_INFO BDS_START_IDE_CONTROLLER BDS_START_SATA_CONTROLLER BDS_START_ISA_ACPI_CONTROLLER BDS_START_ISA_BUS BDS_START_ISA_FDD BDS_START_ISA_SEIRAL BDS_START_IDE_BUS BDS_START_AHCI_BUS BDS_CONNECT_LEGACY_ROM BDS_ENUMERATE_ALL_BOOT_OPTION BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT 4-26 Phase Post Description Code USB host controller initialization USB BUS driver initialization USB device driver initialization Console device initial fail...
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Functionality Name (Include\PostCode.h) BDS_LEGACY16_PREPARE_TO_BOOT BDS_EXIT_BOOT_SERVICES* BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH party relate functions – Platform dependence. Functionality Name (Include\ PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR Functionality Name (Include\ PostCode.h) S3_RESTORE_MEMORY_CONTROLLER S3_INSTALL_S3_MEMORY S3_SWITCH_STACK S3_MEMORY_CALLBACK S3_ENTER_S3_RESUME_PEIM S3_BEFORE_ACPI_BOOT_SCRIPT S3_BEFORE_RUNTIME_BOOT_SCRIPT Troubleshooting Phase Post Description Code Prepare to Boot to Legacy OS Send END of POST Message to ME via...
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Functionality Name (Include\ PostCode.h) S3_BEFORE_RELOCATE_SMM_BASE S3_BEFORE_MP_INIT S3_BEFORE_RESTORE_ACPI_CALLBACK S3_AFTER_RESTORE_ACPI_CALLBACK S3_GO_TO_FACS_WAKING_VECTOR Functionality Name (Include\PostCode.h) ASL_ENTER_S1 ASL_ENTER_S3 ASL_ENTER_S4 ASL_ENTER_S5 ASL_WAKEUP_S1 ASL_WAKEUP_S3 ASL_WAKEUP_S4 Functionality Name (Include\PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END 4-28 Phase Post Code Relocate SMM BASE during S3 resume Multi-processor initial during S3 resume Start to restore system...
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Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Troubleshooting Post Code Description 0x0D...
Clearing Password and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password and recovering the BIOS for the Aspire 8951G. Clearing Password NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
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7. Restart the system and press F2 to enter BIOS Utility Setup menu. 8. If no password prompt is shown, BIOS password is cleared. 9. If password prompt is shown, repeat steps 1 through 7. Jumper and Connector Locations...
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
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2. Copy ROM (read-only memory) file, ZRH.fd, to root directory of USB HDD. Make sure that there is no other BIOS file is saved in the same directory. 3. Insert USB HDD into USB port. 4. Remove battery power and AC power adapter. Refer to Getting Started.
Exploded Diagrams ........6-4 Main Assembly ........6-4 FRU List .
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Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.
FRU List Category ADAPTER Adapter DELTA 120W-DE 19V 1.7x5.5x11 Green ADP-120ZB BBGB, LV5+OBL LED LF Adapter LITE-ON 120W-DE 19V 1.7x5.5x11 Green PA-1121-04AC, LV5+OBL LED LF BATTERY Battery PANASONIC AS11B Li-Ion 4S2P PANASONIC 8 cell 6000mAh Main COMMON AS11B5E BOARD Lan Intel WLAN TBD Taylor Peak 2x2 AGN Foxconn Wireless LAN Atheros HB97 2x2 BGN (HM) Liteon Wireless LAN Atheros HB97 2x2 BGN (HM)
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Category RF DONGLE CABLE POWER CORD US 3PIN ROHS POWER CORD PRC 3P Y536B30001218008 POWER CORD(S.A) 1.8M 3BLACK FZ010008-006 POWER CORD ARGENTINE 3 PIN BLACK POWER CORD AU W/LABEL (3 PIN) PWR CORD V943B30001218008 DANISH 3P PWR CORD(ISR)1.8M 3PBLK FZ0I0008-038 POWER CORD JAPAN POWER CORD AF-S (INDIA) POWER CORD SWISS 3 PIN...
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Category FFC- SWITCH BOARD TO M/B FFC- FP BOARD TO M/B FFC- POWER BOARD TO M/B (RJ45) CASE/COVER/BRACKET ASSEMBLY UPPER CASE LOWER CASE KB FRAME DETACHABLE TP MODULE KB BRACKET - R KB BRACKET - L FINGER PRINT BRACKET DUMMY CARD Description FRU (Field Replaceable Unit) List 50.RJ207.005...
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Category BASE DOOR RAM SUPPORT BARKET CPU/PROCESSOR CPU Intel Core i7 i7-2630QM PGA 2.0G 45W 4/8 CPU Intel Core i7 i7-2720QM PGA 2.2G 45W 4/8-QC CPU(988P)I7-2820QM 2.3G Q1NC -QC CPU Intel Core i3 i3-2310M PGA 2.1G 35W 2/4-DC CPU Intel Core i5 i5-2410M PGA 2.3G 35W 2/4-DC CPU Intel Core i5 i5-2520M PGA 2.5G 35W 2/4-DC CPU Intel Core i5 i5-2540M PGA 2.6G 35W 2/4-DC DVD RW DRIVE...
Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of ® its system functions are tested under Windows 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
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