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HP Pavilion DV2-1001 Maintenance And Service Manual
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HP Pavilion DV2-1001 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dv2 Entertainment PC
Maintenance and Service Guide

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  • Page 1 HP Pavilion dv2 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description 2 External component identification Top components ... 5 Display components ... 5 TouchPad ... 6 Keys ... 7 Lights ... 8 Front components ... 9 Right-side components ... 10 Left-side components ... 12 Bottom components ... 13 3 Illustrated parts catalog Service tag ...
  • Page 6 Unknown user password ... 36 Component replacement procedures ... 37 Service tag ... 37 Computer feet ... 38 Battery ... 39 Hard drive ... 40 Memory module ... 43 WWAN module ... 45 WLAN module ... 47 Keyboard ... 50 Top cover ...
  • Page 7 System DMA specifications, AMD ... 91 System interrupt specifications, AMD discrete graphics ... 91 System interrupt specifications, AMD UMA graphics ... 92 System I/O address specifications, AMD ... 93 System memory map specifications, AMD discrete graphics ... 95 System memory map specifications, AMD UMA graphics ... 96 7 Screw listing Phillips PM2.5×7.0 screw ...
  • Page 8 Universal Serial Bus ... 126 10 Power cord set requirements Requirements for all countries or regions ... 127 Requirements for specific countries or regions ... 128 11 Recycling Battery ... 129 Display ... 129 Index ... 135 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dv2 Entertainment PC Processor Embedded AMD processor AMD Athlon™ 15W MV-40 1.60-GHz with 1- MB L2 cache (soldered on system board) Chipset Northbridge: AMD M690G chipset, ATI Radeon HD 3200 graphics Southbridge: AMD SB600...
  • Page 10 Supports up to 2 GB system memory ● ● ● Hard drives Supports Serial ATA (SATA) 9.5-mm, 6.35- cm (2.5-inch) hard drive Supports 1 hard drive Support for HP ProtectSmart Hard Drive Protection Single hard drive configurations: ● ● ● ● Optical drives...
  • Page 11 Category Description Broadcom BCM4312 802.11b/g WLAN module Broadcom 4322 802.11a/b/g/n + Bluetooth® WLAN module Broadcom BCM4312 802.11b/g + Bluetooth WLAN module Integrated wireless wide area network (WWAN) options by way of wireless module: 2 wireless antennas built into display assembly HSPDA EV-DO WWAN module;...
  • Page 12 Category Description 65-W AC adapter with localized cable plug support (2-wire plug with ground pin, supports 2-pin DC connector) Security Security cable slot Operating system Preinstalled: FreeDOS Windows Vista® Home Basic (32-bit) Windows Vista Home Premium (32-bit) Windows Vista Home Premium (64-bit) Serviceability AC adapter Battery (system)

  • Page 13: External Component Identification

    External component identification Top components Display components Component Wireless antenna locations (2) (select models only) Internal microphone Webcam light Webcam Description Send or receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Records sound.

  • Page 14: Touchpad

    TouchPad Component TouchPad on/off button TouchPad* Left TouchPad button* TouchPad light TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view and change pointing device preferences, select Start > Control Panel > Hardware and Sound > Mouse. Chapter 2 External component identification Description Enables/disables the TouchPad.

  • Page 15: Keys

    Keys Component Windows logo key Windows applications key Embedded numeric keypad keys num lk key Function keys Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the Displays the Windows Start menu.

  • Page 16: Lights

    Lights Component Caps lock light TouchPad on/off light Speakers (2) Wireless light Power light Battery light Drive light Num lock light Chapter 2 External component identification Description On: Caps lock is on. ● White: TouchPad is enabled. ● Amber: TouchPad is disabled. Produce sound.

  • Page 17: Front Components

    Front components Component Speakers (2) Wireless light Power light Battery light Drive light Description Produce sound. ● On: An integrated wireless device, such as a WLAN device and/or a Bluetooth® device, is on. ● Off: All wireless devices are off. ●...

  • Page 18: Right-Side Components

    Right-side components Component Power light Power switch Wireless light Wireless button Digital Media Slot light Digital Media Slot Chapter 2 External component identification Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation.
  • Page 19 Component Audio-in (microphone) jack Audio-out (headphone) jack USB port (10) AC adapter light (11) Power connector (12) Security cable slot Description Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

  • Page 20: Left-Side Components

    Left-side components Component RJ-45 (network) jack External monitor port HDMI port (select models only) USB ports (2) Vent Chapter 2 External component identification Description Connects a network cable. Connects an external VGA monitor or projector. Connects an optional video or audio device, such as a high- definition television, or any compatible digital or audio component.

  • Page 21: Bottom Components

    Bottom components Component Hard drive bay Vents (4) Memory module compartment SIM slot (select models only) Battery release latches (2) Battery bay Wireless module compartment Bluetooth compartment (select models only) Description Holds the hard drive. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components.
  • Page 23 Service tag...

  • Page 24: Computer Major Components

    Computer major components Item Description 12.1-inch display Panel (includes wireless antenna transceivers and cables) WXGA BrightView display panel with webcam and 1 microphone, Espresso Black Chapter 3 Illustrated parts catalog Spare part number 506769-001...
  • Page 25 Item Description WXGA BrightView display panel with webcam and 1 microphone, Moonlight White Display Assembly internal components (not illustrated): 12.1-inch, WXGA BrightView display panel (raw) Display bezel Display back cover, Espresso Black Display back cover, Moonlight White Webcam/microphone module Webcam/microphone cable Display brackets Display hinges Display hinge covers...
  • Page 26 Item Description Thailand Turkey The United Kingdom The United States Moonlight White Keyboards Belgium Brazil Denmark, Norway, and Sweden France French Canada Germany Greece Italy Japan Latin America The Netherlands Portugal Russia Saudi Arabia South Korea Spain Switzerland Taiwan Thailand Turkey The United Kingdom The United States...

  • Page 27: Computer Major Components

    Item Description Cable Kit (not illustrated) (includes Bluetooth® cable, power cable, RJ-45 cable, and USB cable) NOTE: Cable Kit on page 23 Bluetooth® connector cable (included in the Cable Kit, spare part number 517757–001. Cable Kit on page 23 for more information.) RJ-45 connector cable (included in the Cable Kit, spare part number 517757–001.
  • Page 28 Item Description ● For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...
  • Page 29 Item Description (15) WLAN module compartment cover (included in access doors, spare part number 517748-001) See on page 22 for more spare part information. (16) Hard drive bay cover (included in access doors, spare part number 517748-001) See for more spare part information. (17) Memory module compartment cover (included in access doors, spare part number 517748-001) See doors on page 22...

  • Page 30: Access Doors

    Access doors Item Description Access doors WLAN module compartment cover (includes 1 captive screw, secured by a C-clip) Hard drive bay cover (includes 2 captive screws, secured by C-clips) Memory module compartment cover (includes 1 captive screw, secured by a C-clip) Chapter 3 Illustrated parts catalog Spare part number 517748-001...

  • Page 31: Cable Kit

    Cable Kit Item Description Cable Kit Power connector cable Bluetooth module cable USB cable RJ-45 cable (includes RJ-45 jack) Spare part number 517757-001 Cable Kit...

  • Page 32: Mass Storage Devices

    Mass storage devices Item Description Hard drives (include left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 500-GB, 5400-rpm 320-GB, 5400-rpm 250-GB, 5400-rpm 160-GB, 5400-rpm Hard Drive Hardware Kit (not illustrated, includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) External Optical drives (include front bezel and bracket) Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Description 65-W AC adapter Wired headset with volume control Power cords Argentina Australia and New Zealand Belgium, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Brazil Canada, French Canada, Latin America, Thailand, and the United States Denmark India Israel...

  • Page 34: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 371693-003 Wired headset with volume control 417220-001 65-W AC adapter 483113–001 Bluetooth module for use only with computer models equipped with AMD processors (does not include a Bluetooth module cable) NOTE: 483377-002 WWAN module 490371-001 Power cord for use in Canada, French Canada, Latin America, Thailand, and the United States...
  • Page 35 Spare part Description number 504593-002 Broadcom 4312 802.11b/g WLAN module for use only with computer models equipped with AMD processors in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros,...
  • Page 36 Spare part Description number 506773-001 160-GB, 5400-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 506774-001 250-GB, 5400-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 506775-001 320-GB, 5400-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab,...
  • Page 37 Spare part Description number 517584-001 Moonlight White keyboard for use in the United States 517584-031 Moonlight White keyboard for use in the United Kingdom 517584-041 Moonlight White keyboard for use in Germany 517584-051 Moonlight White keyboard for use in France 517584-061 Moonlight White keyboard for use in Italy 517584-071...
  • Page 38 Spare part Description number 517743-001 Display screw kit 517744-001 Battery cover 517745-001 Top cover, Espresso Black (includes TouchPad, TouchPad cable, and TouchPad buttons) 517746-001 Thermal module, UMA (includes heat sink and thermal material) 517747-001 Thermal module, discrete (includes heat sink and thermal material) 517748-001 Access doors (includes digital media slot bezel, WLAN module compartment cover, memory module compartment cover, hard drive bay cover)

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 41: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 43: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Unknown User Password

    Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 91 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 46: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 517761-001. Two rectangular rubber feet attach to the back edge of the base enclosure, and two square rubber feet attach to the front edge of the base enclosure in the locations illustrated below.

  • Page 47: Battery

    Battery Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery 4-cell, 32-Wh, 2.80-Ah Li-ion battery Battery cover Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 48: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Description 500-GB, 5400-rpm 320-GB, 5400-rpm 250-GB, 5400-rpm 160-GB, 5400-rpm Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 49 Lift the right side of the hard drive bay cover (2), swing it up and to the left, and remove the cover (3). The hard drive bay cover is included in the Access doors, spare part number 517748-001. Remove the three Phillips PM2.5x4.0 screws (1), and the one Phillips PM2.5x7.0 screw (2) that secure the hard drive to the computer.
  • Page 50 Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 51: Memory Module

    Memory module Description 4096-MB 2048-MB 1024-MB Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 52 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install the memory module. Chapter 4 Removal and replacement procedures...

  • Page 53: Wwan Module

    WWAN module Description WWAN module Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 54 NOTE: The blue WWAN antenna cable connects to the “Aux” terminal. The red WWAN antenna cable connects to the “Main” terminal. Remove the two Phillips PM2.5x4.0 screws (2) that secure the WWAN module to the computer. (The edge of the module opposite the slot rises away from the computer.) Remove the WWAN module (3) by pulling it away from the slot at an angle.

  • Page 55: Wlan Module

    WLAN module Description Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei,...
  • Page 56 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 57 Remove the WLAN module (3) by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure to install a WLAN module. Component replacement procedures...

  • Page 58: Keyboard

    Keyboard Keyboards—Espresso Black For use in country or region Belgium Brazil Denmark, Norway, and Sweden France French Canada Germany Greece Italy Japan Latin America The Netherlands Keyboards—Moonlight White For use in country or region Spare part number Belgium Brazil Denmark, Norway, and Sweden France French Canada...
  • Page 59 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page Remove the following components: Hard drive (see Hard drive on page Memory module (see WWAN module (see WWAN module on page...
  • Page 60 Slide the keyboard (2) back until the keyboard connector on the system board is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is connected and disconnect the cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard.

  • Page 61: Top Cover

    Top cover Description Top cover with TouchPad, TouchPad cable, and TouchPad buttons, Espresso Black Top cover with TouchPad, TouchPad cable, and TouchPad buttons, Moonlight White Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Release the ZIF connector (1), and disconnect the TouchPad cable (2) from the system board. Remove the five Phillips PM2.5x5.0 screws (1) that secure the top cover to the computer. Lift the rear edge (2) of the top cover until it rests at an angle. Remove the top cover (3) by lifting it up from the back and sliding it out.

  • Page 63: Fan

    Description Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 64 Lift the fan (3) up from the base enclosure. Reverse this procedure to install the fan. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 65: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kits do not include a Bluetooth module cable. The Bluetooth module cable is available in the Cable Kit, spare part number 517757-001. Description Bluetooth module Before removing the Bluetooth module, follow these steps: Shut down the computer.
  • Page 66 Remove the Bluetooth module (3) from the base enclosure. Reverse this procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures...

  • Page 67: System Board

    System board NOTE: All system board spare kits include replacement thermal material. Description With embedded processor, MV40, 1.6-Ghz, RX781 Northbridge and ATI-M82-S discrete graphics subsystem memory With embedded processor, MV40, 1.6-Ghz, RS780 Northbridge and ATI-M UMA graphics subsystem memory Before removing the system board, follow these steps: Shut down the computer.
  • Page 68 Remove the system board: Disconnect the following cables from the system board: (1) Speaker cable (2) Camera microphone cable (3) Power connector cable (4) RJ-45 cable Turn the computer upside down and disconnect the display panel cable located in the WLAN compartment.
  • Page 69 Remove the five Phillips PM2.0×5.0 screws that secure the system board to the base enclosure. Remove the two PM2.0x3.0 screws (1) from the power switch board on the top, right side of the computer. Disconnect the audio-infrared cable (2) from the power switch board. Lift the power switch board (3) up from the base enclosure.
  • Page 70 Remove seven PM2.0x5.0 screws from the silver metal trim surrounding the base enclosure as illustrated below. Pull the left side of the metal trim away from the computer (1), lift the system board up on the left side at an angle (2), and remove it from the base enclosure (3). Reverse this procedure to install the system board.

  • Page 71: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 72: Led Board

    Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. LED board NOTE: The LED board is included with the base enclosure. For information on the base enclosure with a UMA heat sink, see spare part number 517752-001. For information on the base enclosure with a discrete heat sink, see spare part number 517753-001.
  • Page 73 System board (see System board on page Speaker assembly (see Remove the LED board: Remove the two PM2.0x5.0 screws (1) that secure the LED board to the base enclosure. Lift the LED board up (2) and out of the base enclosure. Reverse this procedure to install the LED board.

  • Page 74: Rtc Battery

    RTC battery NOTE: Removing the AC adapter, battery pack, and RTC battery and leaving them uninstalled for 10 or more seconds causes all passwords and CMOS settings to be cleared. Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer.
  • Page 75 Remove the RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. Be sure that the RTC battery is installed with the “+” sign facing up. Component replacement procedures...

  • Page 76: Display Assembly

    Display assembly NOTE: The display assembly includes a webcam, a microphone, and 2 wireless antenna transceivers and cables. Description 12.1-inch WXGA+ BrightView display assembly, Espresso Black 12.1-inch WXGA+ BrightView display assembly, Moonlight White Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 77 Remove the display assembly (3). If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: (1) Two rubber screw covers on the display bezel bottom edge. The display rubber screw covers are included in the Rubber Kit, spare part number 517761-001.
  • Page 78 Remove the display bezel (4). The display bezel is available using spare part number 517733-001. If it is necessary to replace the display hinges, remove the two Phillips PM2.0x5.0 screws (1) and the four Phillips PM 2.5x4.0 screws (2) that secure the hinges to the display panel. Remove the display hinges (3).
  • Page 79 If it is necessary to replace the hinge covers, remove the four Phillips PM2.0x3.0 broadhead screws (1) that secure the covers to the hinges, then remove the hinge covers (2). If it is necessary to replace the display panel, remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the display enclosure.

  • Page 80: Webcam/Microphone Module

    Webcam/microphone module NOTE: If it has been determined that the webcam/microphone module is the component that must be replaced to complete the computer repair, the display assembly does not have to be removed. Follow the procedures in this section to replace the webcam/microphone module. For information on replacing the display assembly and other display assembly internal components, see on page Description...
  • Page 81 Release the webcam/microphone module (1) from the display enclosure as far as the webcam/ microphone module cable allows. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. Reverse this procedure to install the webcam/microphone module. Component replacement procedures...

  • Page 82: Power Connector Cable

    Power connector cable NOTE: The power connector cable is available in the Cable Kit, spare part number 501891-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the power connector cable (2) from the routing channel built into the base enclosure. Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 84: Heat Sink

    Heat sink NOTE: The heat sink spare kit includes replacement thermal material. Description For use only with computer models equipped with discrete graphics subsystem memory For use only with computer models equipped with UMA graphics subsystem memory NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer.
  • Page 85 NOTE: Steps 1 through 3 apply only to computer models equipped with discrete graphics subsystem memory. Remove the two Phillips PM2.0×40 screws that secure the heat sink assembly to the top of the system board. Turn the system board upside down and remove the four Phillips PM2.0x4.0 screws (1) that secure the heat sink assembly to the system board.
  • Page 86 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (2), and (3), and the heat sink components (4) each time the heat sink is removed.
  • Page 87 The following illustration shows the replacement thermal material locations for computer models equipped with UMA graphics subsystem memory. Reverse this procedure to install the heat sink assembly. Component replacement procedures...

  • Page 88: Setup Utility

    Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 89: Using The Setup Utility

    Using the Setup Utility Changing the language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. Open the Setup Utility by turning on or restarting the computer.

  • Page 90: Displaying System Information

    Displaying system information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...
  • Page 91 After either choice, the computer restarts in Windows. Using the Setup Utility...

  • Page 92: Setup Utility Menus

    Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...

  • Page 93: Diagnostics Menu

    Select Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Enabled/disable Fan Always On. When enabled, the computer fan will always be on. Set the following boot options: ●...

  • Page 94: Specifications

    Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight (with hard drive, and 6-cell battery) Second hard drive adds: Camera adds: Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating...

  • Page 95: 12.1-Inch Wxga Display Specifications

    12.1-inch WXGA display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pitch resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric 26.1 cm 16.3 cm 30.7 cm Up to 16.8 million 500:1 150 nits typical 0.204 ×...

  • Page 96: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply.

  • Page 97: Blu-Ray Rom Dvd±R/Rw Supermulti Dl Drive Specifications

    Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode Read:...

  • Page 98: Dvd±Rw And Cd-Rw Super Multi Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Chapter 6 Specifications Read: CD-DA, CD+(E)G, CD-MIDI, CD-...

  • Page 99: System Dma Specifications, Amd

    System DMA specifications, AMD Hardware DMA DMA4 System interrupt specifications, AMD discrete graphics Hardware IRQ0 IRQ1 IRQ5 IRQ7 IRQ8 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 IRQ16 IRQ17 IRQ18 IRQ19 IRQ20 IRQ21 IRQ23 System function Direct memory access controller IRQ System function High precision event timer Standard 101-/102-Key or Microsoft®...

  • Page 100: System Interrupt Specifications, Amd Uma Graphics

    System interrupt specifications, AMD UMA graphics Hardware IRQ0 IRQ1 IRQ5 IRQ7 IRQ8 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 IRQ16 IRQ18 IRQ19 IRQ21 IRQ22 IRQ23 Chapter 6 Specifications IRQ System function High precision event timer Standard 101-/102-Key or Microsoft® Natural PS/2 Keyboard RICOH OHCI Compliant IEEE 1394 Host Controller Ricoh Memory Stick Controller Ricoh SD/MMC Host Controller...

  • Page 101: System I/O Address Specifications, Amd

    System I/O address specifications, AMD I/O address (hex) 0000 - 0008 000A - 000F 0020 - 0021 0040 - 0043 0060 - 0060 0061 - 0061 0062 - 0062 0064 - 0064 0066 - 0066 0070 - 0071 0081 - 0083 0087 - 0087 0089 - 008B 008F - 008F (UMA only)
  • Page 102 I/O address (hex) 30E0 - 30E3 (UMA only) 30E8 - 30EB 30EC - 30EF 30F0 - 30F7 30F8 - 30FF (discrete only) 4000 - 407F (discrete only) 4000 - 4FFF 5000 - 5FFF (discrete only) Chapter 6 Specifications System function (shipping configuration) Standard Dual Channel PCI IDE Controller Standard Dual Channel PCI IDE Controller Standard Dual Channel PCI IDE Controller...

  • Page 103: System Memory Map Specifications, Amd Discrete Graphics

    System memory map specifications, AMD discrete graphics Size 128 KB 16 KB 8 KB 4 KB 256 B 4 KB 512 KB 2 KB 256 B 256 B 256 B 256 B 16 KB 16 MB 32 MB 1 MB 256 MB 1 KB Memory address...

  • Page 104: System Memory Map Specifications, Amd Uma Graphics

    System memory map specifications, AMD UMA graphics Size 128 KB 16 KB 8 KB 4 KB 256 B 256 B 16 B 256 B 4 KB 4 KB 512 KB 16 MB 16 MB 2 KB 256 B 256 B 256 B 256 B 16 KB...

  • Page 105: Screw Listing

    Screw listing This section provides specification and reference information for the screws used in the computer. All screws listed in this section are available in the Screw Kit, spare part number 517762-001, and the Display Screw Kit, spare part number 517743-001.

  • Page 106: Phillips Pm2.5×7.0 Screw

    Phillips PM2.5×7.0 screw Color Silver Where used: One screw that secures the hard drive to the computer Chapter 7 Screw listing Quantity Length 7.0 mm Thread Head diameter 2.5 mm 5.0 mm...

  • Page 107: Phillips Pm2.5×6.0 Captive Screw

    Phillips PM2.5×6.0 captive screw Color Black Where used: (1) Two captive screws that secure the hard drive bay cover to the computer (screws are secured by C- clips) (2) One captive screw that secures the WLAN module compartment cover to the computer (screw is secured by a C-clip) (3) Two captive screws that secure the memory module compartment cover to the computer (screws are secured by C-clips)

  • Page 108: Phillips Pm2.5X5.0 Screw

    Phillips PM2.5x5.0 screw Color Silver Where used: 5 screws that secure the top cover to the computer 100 Chapter 7 Screw listing Quantity Length 5.0 mm Thread Head diameter 2.5 mm 5.0 mm...

  • Page 109: Phillips Pm2.0X3.0 Broadhead Screw

    Phillips PM2.0x3.0 broadhead screw Color Black Where used: 4 broadhead screws that secure the hinge covers to the display panel Quantity Length 3.0 mm Thread Head diameter 2.0 mm 7.0 mm Phillips PM2.0x3.0 broadhead screw 101...

  • Page 110: Phillips Pm2.0X3.0 Screw

    Phillips PM2.0x3.0 screw Color Black Where used: One screw that secures the Bluetooth module to the system board 102 Chapter 7 Screw listing Quantity Length 3.0 mm Thread Head diameter 2.0 mm 4.5 mm...
  • Page 111 Where used: 2 screws that secure the power switch board to the base enclosure Phillips PM2.0x3.0 screw 103...

  • Page 112: Phillips Pm2.0×4.0 Screw

    Phillips PM2.0×4.0 screw Color Silver Where used: 2 screws that secure the discrete heat sink to the top of the system board Where used: 4 screws that secure the discrete heat sink to the bottom of the system board 104 Chapter 7 Screw listing Quantity Length 4.0 mm...
  • Page 113 Where used: 3 screws that secure the UMA heat sink to the bottom of the system board Phillips PM2.0×4.0 screw 105...

  • Page 114: Phillips Pm2.0×5.0 Screw

    Phillips PM2.0×5.0 screw Color Black Where used: 4 screws that secure the top cover to the computer Where used: 3 screws that secure the fan to the system board 106 Chapter 7 Screw listing Quantity Length 5.0 mm Thread Head diameter 2.0 mm 5.0 mm...
  • Page 115 Where used: 7 screws that secure the silver metal trim to the base component Where used: 2 screws that secure the LED board to the base component Phillips PM2.0×5.0 screw 107...

  • Page 116: Phillips Pm2.0X5.0 Screw

    Phillips PM2.0x5.0 screw Color Silver Where used: 2 screws that secure the hinges to the display panel 108 Chapter 7 Screw listing Quantity Length 5.0 mm Thread Head diameter 2.0 mm 5.0 mm...
  • Page 117 Where used: 4 screws that secure the display assembly to the computer Where used: 2 screws that secure the display bezel to the display assembly Where used: 5 screws that secure the system board to the base component Phillips PM2.0x5.0 screw 109...

  • Page 118: Phillips Pm2.5×4.0 Screw

    Phillips PM2.5×4.0 screw Color Black Where used: 4 screws that secure the display hinge covers to the display panel Where used: 4 screws that secure the display panel to the display assembly 110 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.5 mm...
  • Page 119 Where used: 2 screws that secure the speaker module to the base component Phillips PM2.5×4.0 screw 111...

  • Page 120: Phillips Pm2.5X4.0 Screw

    Phillips PM2.5x4.0 screw Color Silver Where used: 3 screws that secure the hard drive to the bottom of the computer 112 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 2.5 mm 5.0 mm...
  • Page 121 Where used: 2 screws that secure the WLAN module to the bottom of the computer Phillips PM2.5x4.0 screw 113...

  • Page 122: Phillips Pm3.0×4.0 Screw

    Phillips PM3.0×4.0 screw Color Silver Where used: 4 screws that secure the hard drive bracket to the hard drive 114 Chapter 7 Screw listing Quantity Length 4.0 mm Thread Head diameter 3.0 mm 5.0 mm...

  • Page 123: Phillips Pm2.5×6.0 Screw

    Phillips PM2.5×6.0 screw Color Black Where used: 2 screws that secure the WWAN module to the bottom of the computer Quantity Length 6.0 mm Thread Head diameter 2.5 mm 5.0 mm Phillips PM2.5×6.0 screw 115...

  • Page 124: Phillips Pm2.5×9.0 Screw

    Phillips PM2.5×9.0 screw Color Black Where used: 2 screws that secure the top cover to the computer 116 Chapter 7 Screw listing Quantity Length 9.0 mm Thread Head diameter 2.5 mm 5.0 mm...

  • Page 125: Phillips Pm2.5X10.0 Screw

    Phillips PM2.5x10.0 screw Color Black Where used: 2 screws that secure the keyboard to the computer Quantity Length 10.0 mm Thread Head diameter 2.5 mm 5.0 mm Phillips PM2.5x10.0 screw 117...

  • Page 126: Backup And Recovery

    Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 127: Creating Recovery Discs

    Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 128: Backing Up Your Information

    Backing up your information When to back up ● On a regularly scheduled basis NOTE: Set reminders to back up your information periodically. ● Before the computer is repaired or restored ● Before you add or modify hardware or software Backup suggestions ●...

  • Page 129: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Maintenance > System. In the left pane, click System Protection. Click the System Protection tab. Under Automatic restore points, select the disk for which you want to create a restore point. Click Create.

  • Page 130: Performing A Recovery

    You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 131: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) External monitor Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) 123...
  • Page 132 124 Chapter 9 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 133: Hdmi

    HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock- Not connected DDC clock DDC data Ground...

  • Page 134: Network)

    RJ-45 (network) Universal Serial Bus 126 Chapter 9 Connector pin assignments Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data - Data + Ground...

  • Page 135: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 136: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country or region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 137: 11 Recycling

    Careful handling must be exercised when removing these components. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 138 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 139 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 140 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 141 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display 133...
  • Page 142 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 143: Index

    Index Symbols/Numerics 1394 Power Saving 84 AC adapter light, identifying 11 AC adapter, spare part number 25, 26 access doors contents 22 spare part number 21, 22, administrator password 84 antennas, spare part number 17, applications key, Windows 7 audio, product description 2 audio-in (microphone) jack identifying 11 pin assignments 123...
  • Page 144 removal 71 spare part numbers 16, 27, 29, 71 display screw kit, spare part number 17, 30 display specifications 87 displaying system information 82 docking support, product description 3 drive light, identifying 8, 9 drives boot order 85 preventing damage 32 DVD±RW and CD-RW Combo Drive precautions 32...
  • Page 145 network jack location 12 pin assignments 126 num lk key, identifying 7 num lock light, identifying 8 operating system, product description 4 optical drive precautions 32 product description 2 spare part numbers 24 specifications 89, 90 packing guidelines 34 password clearing 36 passwords 84 performing a system recovery 122...
  • Page 146 DVD±RW and CD-RW Combo Drive 90 hard drive 88 I/O addresses 93 interrupts 91, 92 memory map 95, 96 optical drive 89, 90 system DMA 91 static-shielding materials 35 supported discs 119 switch, power 10 system board removal 59 spare part numbers 19, 27, System Configuration menu 84 system DMA 91 system failure or instability 118...

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