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Lenovo ThinkPad SL300 2738 Supplementary Manual
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Lenovo ThinkPad SL300 2738 Supplementary Manual

Lenovo thinkpad sl300 2738: supplementary guide
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Service and Troubleshooting Guide

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  • Page 1 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...
  • Page 4 © Copyright Lenovo 2008. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

  • Page 5: Table Of Contents

    Contents Read this first . Chapter 1. Finding information This guide and other publications . Finding information with the Lenovo Care button . Chapter 2. Taking care of your ThinkPad computer . Important tips. Be careful about where and how you work Be gentle with your computer .
  • Page 6 Notice for users in the U.S.A. . ENERGY STAR model information . Notice for Regulatory information Trademarks . ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide . 65 Index . . 66 . 68 . 69 . 71...

  • Page 7: Read This First

    Protect yourself from the heat generated by the AC adapter. Prevent your computer from getting wet. © Copyright Lenovo 2008 When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
  • Page 8 Protect the cables from being damaged. Protect your computer and data when moving it. Handle your computer gently. Carry your computer carefully. ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on,...

  • Page 9: Chapter 1. Finding Information

    Click Start, move the pointer to All Programs; then to ThinkVantage Click Access Help. Safety and Warranty Guide includes general safety instructions and complete Lenovo © Copyright Lenovo 2008 ® computer and get started. It includes a button. Under Quick Links in the Lenovo Care, ® ™ Limited Warranty.

  • Page 10: Finding Information With The Lenovo Care Button

    Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Lenovo Care button to interrupt the startup sequence of your computer and start the Rescue and Recovery independently of the Windows ®...

  • Page 11: Chapter 2. Taking Care Of Your Thinkpad Computer

    – Avoid directly exposing your computer to the air from an appliance that can produce negative ions. – Keep your computer and peripherals as far as possible from such an appliance. – Wherever possible, ground your computer to facilitate safe electrostatic discharge. © Copyright Lenovo 2008...

  • Page 12: Be Gentle With Your Computer

    Register your computer v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 13: Be Sure Not To Modify Your Computer

    Take care in setting passwords v Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service provider cannot reset it, and you will have to replace your system board, or HDD. Care for the fingerprint reader...

  • Page 14: Cleaning Your Computer Keyboard

    3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.

  • Page 15: Chapter 3. Solving Computer Problems

    Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 29 of this Guide.

  • Page 16: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 45 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 47. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 17: Diagnosing Problems

    To run PC-Doctor, do as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up, immediately press the Lenovo Care button, F11, or Enter key. The Rescue and Recovery workspace opens.

  • Page 18: Troubleshooting

    Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message 1802: Unauthorized network card is...
  • Page 19 Message Solution 7005: (HDCP) Cipher Cipher Initialization failed. This may be caused by broken or Initialization with non-specified GMCH. Please try to replace GMCH. Chip-Unique-EKS failed! 8100: Gate20 Error The BIOS is unable to properly control the motherboard’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the motherboard.
  • Page 20 Message 8207: NO ROM BASIC 8318: S.M.A.R.T. Capable but Command Failed 8319: S.M.A.R.T. Command Failed 831A: S.M.A.R.T. Status BAD, Backup and Replace 831B: S.M.A.R.T. Capable and Status 8400: BootSector Write !! 8401: VIRUS: Continue (Y/N)? 8500: DMA-1 Error 8501: DMA-2 Error 8502: DMA Controller Error 8503: Checking...
  • Page 21 Message Solution 8504: Microcode BIOS could not find or load the CPU Microcode Update to the Error CPU. This message only applies to Intel CPUs. The message is most likely to appear when a brand new CPU is installed in a motherboard with an outdated BIOS.
  • Page 22 Message 8602: CMOS Settings Wrong 8603: CMOS Checksum Bad 8700: KBC BAT Test failed 8701: Keyboard Error 8702: PS2 Keyboard not found 8703: PS2 Mouse not found 8704: Keyboard/Interface Error 8705: Unlock Keyboard 8706: System Halted 8707: <INS> Pressed Indicates that <INS> key is pressed during the BIOS POST. The 8708: Password check failed 8709: Unknown...
  • Page 23 Message Solution 8801: Warning! This message is displayed to indicate that port 60h/64h Port 60h/64h emulation mode cannot be enabled for this USB host controller. emulation is not This condition occurs if USB KBC emulation option is set for supported by this non-SMI mode.

  • Page 24: Errors Without Messages

    Beep errors Three short beeps, pause, three more short beeps, and one short beep. One short beep, pause, three short beeps, pause, three more short beeps, and one short beep. Only the cursor appears. Five short beeps and a blank screen Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine...
  • Page 25 Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Note: If you have modified a partition on your HDD by using a partition software, information about that partition, or the master boot record, may have been destroyed.

  • Page 26: Memory Problems

    You forgot your password. Solution: v If you forget your power-on password, you must take your computer to a v If you forget your hard disk password, a Lenovo authorized servicer v If you forget your supervisor password, a Lenovo authorized servicer ®...

  • Page 27: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly.

  • Page 28: Sleep (Standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: 2. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off.
  • Page 29 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 30: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 31 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 32 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure that the correct device driver name is shown in the adapter 6.

  • Page 33: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 34: Hard Disk Drive (Hdd) Problems

    Hard disk drive (HDD) problems Problem: After setting a hard disk password on the HDD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm. Computers older than yours may not support such a security function.
  • Page 35 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: You may need to confirm the startup sequence of your computer as follows: 1. Turn off the computer, and then turn it on again. 2.
  • Page 36 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...

  • Page 37: Copyright Lenovo 2008

    “Problem solving” in Access Help. Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.
  • Page 38 1. If possible, save all your files and shut down your operating system. 2. Turn off the computer, and then turn it on again. 3. When the ThinkPad logo comes up, immediately press the Lenovo Care button, F11, or Enter key. The Rescue and Recovery workspace opens.

  • Page 39: Recovering Data

    The Rescue and Recovery workspace on your HDD model runs independently of the Windows operating system. Therefore, you can start it by pressing the Lenovo Care button, F11, or Enter key when prompted during startup.
  • Page 40 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...

  • Page 41: Chapter 5. Upgrading And Replacing Devices

    AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . 4. Install a fully charged battery. © Copyright Lenovo 2008...

  • Page 42: Upgrading The Hard Disk Drive

    Read Safety and Warranty Guide before replacing the HDD. You can replace the hard disk drive (HDD) with a new one by following the procedure below. You can purchase a new HDD from your reseller or Lenovo marketing representative. Note: v Replace the HDD only if you are upgrading it or having it repaired.
  • Page 43 Attention: Handling an HDD v Do not drop the drive or subject it to physical shocks. Place the drive on a soft material, such as cloth, which absorbs physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 44 5. Remove the HDD by pulling out the tab. 6. Insert the HDD into the slot; then press it firmly into place. 7. Put the slot cover back in place 1 , and reinstall it 2 . Reinstall the screw. ®...

  • Page 45: Replacing Memory

    8. Reinstall the battery. 9. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate two (DDR2) synchronous dynamic random access memory (SDRAM) unbuffered small outline dual inline memory module (SO-DIMM),...
  • Page 46 5. Loosen the screws 1 , and then remove the memory slot cover 2 . ThinkPad SL 300: ThinkPad SL 400: ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...
  • Page 47 ThinkPad SL 500: Chapter 5. Upgrading and replacing devices...
  • Page 48 6. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use.
  • Page 49 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then press it firmly 2 . ThinkPad SL 300: ThinkPad SL 400 and SL500: 9.
  • Page 50 11. Align the memory slot cover as shown in the drawing 1 , and put it back into place 2 . Tighten the screws 3 . ThinkPad SL 300: ThinkPad SL 400: ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...
  • Page 51 ThinkPad SL 500: 12. Reinstall the battery. 13. Turn the computer over, and reconnect the AC adapter and the cables to the computer. To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn on the computer. 2.
  • Page 52 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...

  • Page 53: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 54 Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 55: Getting Help Around The World

    Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 56 Country or Region Brazil Canada Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide Telephone Number Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese)
  • Page 57 Country or Region Telephone Number Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) India...
  • Page 58 +44 (0)1475-555-055 +31-20-514-5770 (Dutch) 0800-733-222 (English) 001-800-220-1830 (Spanish) 8152-1550 (Warranty service and support) (Norwegian) 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) 0-800-50-866 (Spanish) 1800-1888-1426 (English) 63-2-995-8420 (Filipino) +48-22-878-6999 +351 21 892 7046 (Portuguese) +4-021-224-4015 Moscow: +7 (495) 258 6300...
  • Page 59 Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
  • Page 60 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...

  • Page 61: Appendix A. Warranty Information

    An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at http://www.lenovo.com/CRUs.
  • Page 62 Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.

  • Page 63: Appendix B. Customer Replaceable Units (Crus)

    Once the access panel is removed, the CRU is visible. Both types of CRU are listed in the table on the following page. Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL “http://www.lenovo.com/CRUs” provide instructions for replacing self-service and optional-service CRUs.
  • Page 64 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

  • Page 65: Appendix C. Features And Specifications

    Integrated camera (on some models) Keyboard v 84-key, 85-key, or 89-key v UltraNav (TrackPoint and touch pad) v Fn key function v Lenovo Care button v Volume control buttons Interface v External-monitor connector v Stereo headphone jack © Copyright Lenovo 2008...

  • Page 66: Specifications

    v Microphone jack v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v RJ11 Modem connector v RJ45 Ethernet connector Card slot v Express Card v 7-in-1 Media Card Reader Optical drive v Combo, Multi-Burner, or Blu-ray drive, depending on the model Wireless features v Integrated wireless LAN v Integrated Bluetooth (on some models)
  • Page 67 Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) Operating: 5.0°C to 35.0°C (41°F to 95°F) Non-operating: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least...
  • Page 68 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...

  • Page 69: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 70: Export Classification Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 71: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 72: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

  • Page 73: Japanese Vcci Class B Statement

    WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate.

  • Page 74: Energy Star Model Information

    For more information about ENERGY STAR, visit the following Web site: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset the following power-management features to take effect when your computer has been inactive for a specified length of time: ®...
  • Page 75 ® The Wake on LAN function is set to Enable when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in Sleep or Standby mode. If you do not need to have Wake on...

  • Page 76: Notice For Regulatory Information

    8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...

  • Page 77: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care ThinkPad Rescue and Recovery ThinkVantage TrackPoint UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 78 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...
  • Page 79 20 important instructions v important tips 3 keyboard cleaning 6 troubleshooting 19 Lenovo Care 2 Lenovo Care button 1, 2 memory replacing 37 troubleshooting 18 modem connection 4 negative ions 3 notices 61 electronic emissions 62 EU environmental 65...
  • Page 80 troubleshooting (continued) sleep or hibernation 20 startup problems 26 storage device 26 upgrading devices 33 warranty information 53 Web help 45 worldwide support telephone list 47 ® ThinkPad SL300, SL400, and SL500 Service and Troubleshooting Guide...
  • Page 82 Part Number: 43Y6727 Printed in China (1P) P/N: 43Y6727...

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