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HP cr0970nd Maintenance And Service Manual
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HP cr0970nd Maintenance And Service Manual

HP cr0970nd Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP cr0970nd

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Chrome, Chromebook, Chrome OS, Google, bound by the terms of the HP End User License Not all features are available in all editions and Google Drive are trademarks of Google Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Adjusting touchpad settings ........................8 Turning on the touchpad ...........................8 Touchpad components ............................8 Lights ..................................9 Button and speakers..............................10 Special keys ................................11 Action keys................................13 HP Hubs Launcher (select products only) .......................14 Bottom ....................................14 Labels....................................15 3  Illustrated parts catalog ..............................18 Computer major components............................18 Display assembly subcomponents..........................21 Cables....................................22 Miscellaneous parts.................................22...
  • Page 6 Recommended materials and equipment.......................27 Cleaning your computer ..............................28 Enabling HP Easy Clean (select products only) .......................28 Removing dirt and debris from your computer.......................28 Cleaning your computer with a disinfectant ......................29 Caring for wood veneer (select products only) .......................30 Packaging and transporting guidelines ..........................30 Accessing support information ............................30...
  • Page 7 Backing up information and creating recovery media ....................67 Using Windows tools for backing up ........................67 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......67 Restoring and recovering your system ...........................67 Creating a system restore ............................68 Restoring and recovery methods ..........................68...
  • Page 8 Index ......................................82 viii...

  • Page 9: 1  Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP ENVY 17.3 inch Laptop PC Model number: 17-cr0xxx CTO model number: 17t-cr0xxx Processors 12th Generation Intel® Core™ processors Intel® 1260P Core™ i7-(3.40 GHz base frequency, up to 4.70 GHz with Intel® Turbo Boost Technology, 18 MB Intel Smart cache, 12 cores, with unified memory architecture (UMA)) Intel 1240P Core i5-(3.30 GHz base frequency, up to 4.40 GHz with Intel®...
  • Page 10 Audio-out (headphone)/audio-in (microphone) combo jack USB 3.2 Gen 4 Type C with Thunderbolt™ Gen 3 technology (2) (right side) USB 3.1 Gen 2 Type A (3) (supports HP Sleep & Charge; 2 on left side, 1 on right side) AC Smart Pin adapter plug...
  • Page 11 Product components and their descriptions (continued) Category Description Power requirements Battery 4 cell, 55.0 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapters 90 W, PFC, USB type C, Straight 65 W, non-Power Factor Correction (nPFC), Slim USB type C Straight 1.8m Power cord C5, 1 m (3.3 ft)

  • Page 12: 2  Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.
  • Page 13 ● charging. Off: The battery is not charging. ● USB SuperSpeed 10 Gbps port with HP Sleep Connects a USB device, provides high-speed data transfer, and and Charge charges small devices (such as a smartphone), even when the computer is off.

  • Page 14: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon in the taskbar, type HP ■ Documentation in the search box, and then select HP Documentation.

  • Page 15: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ■ Keyboard area Keyboards can vary by language.

  • Page 16: Touchpad Settings And Components

    NOTE: The keyboard area, including the function keys and (select products only) power button, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power button, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components. Touchpad settings Learn how to adjust touchpad settings.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Button And Speakers

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.

  • Page 19: Special Keys

    Table 2-6 Button and speakers and their descriptions Component Description Speakers Produce sound. Power button When the computer is off, press the button briefly to turn ● on the computer. When the computer is on, press the button briefly to ●...
  • Page 20 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 21: Action Keys

    Table 2-7 Special keys and their descriptions (continued) Component Description num lock Alternates between the navigational and numeric functions on the integrated numeric keypad. Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.

  • Page 22: Hp Hubs Launcher (Select Products Only)

    Plays the next track of an audio CD or the next section of a DVD or a BD. Opens HP Hubs Launcher, where you can open HP apps such as HP Command Center, OMEN Gaming Hub, myHP, and HP Palette, depending on your computer model. For more information, see...

  • Page 23: Labels

    Table 2-9 Bottom components and their descriptions Component Description Speakers Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Table 2-10 Service label components Component Serial number Product ID HP product name and model number Table 2-11 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name...
  • Page 25 Table 2-12 Service label components (continued) Component Model number Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 26: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see .Display assembly subcomponents on page Top cover/keyboard...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (3c) Touchpad bracket Not available as a spare part WLAN module Intel Wireless Wi-Fi6e AX 211 Wi-Fi + Bluetooth® 5.2 (MU-MIMO) M53366-005 Intel Wireless Wi-Fi6 AX 211 2 × 2 Wi-Fi + Bluetooth® 5.2 (MU-MIMO) M74879-005 Memory modules 16 GB, DDR4-3200...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display assembly panel 43.9 (17.3), Ultra high definition (UHD) (3840 × 2160), antiglare, low blue light, UWVA DCI-P3. 400 N13555-001 nits, eDP 1.4 + PSR2, 60Hz 43.9 (17.3) FHD (1920x1080), antiglare, UWVA, sRGB, 300 nits, eDP 1.2 without PSR, DBCG, flat...

  • Page 30: Cables

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Camera module N13571-001 Camera module cables For models with touch screens N13574-001 For models non touch screen models N13911-001 Antenna N13572-001 Back cover (in natural silver finish with antenna) N13573-001 Cables To identify the cables, use this illustration and table.
  • Page 31 Table 3-4 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters 90 W, slim barrel, PFC, USB type C, Straight L40893-001 65 W, non- Power Factor Correction (nPFC), Slim USB type C Straight 1.8m M54350-001 Adapters/Hubs USB Type-C to VGA Adapter 831751-001 USB Type-C to USB Type-A Hub 916838-001...

  • Page 32: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 33: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 34: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 35: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 36: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 37: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 38: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4  Removal and replacement procedures preliminary requirements...
  • Page 39 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 40 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4  Removal and replacement procedures preliminary requirements...

  • Page 41: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 42: Battery

    Remove the 2 Phillips M2.0 × 4.0 screws that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1). Rotate the bottom cover away from the computer (2), and then remove the cover (3). To replace the bottom cover, reverse the removal procedures.
  • Page 43 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 44: Memory Modules

    Memory modules To remove the memory modules, use this procedure and illustration. Table 5-3 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR4-3200 L67710-005 8 GB, DDR4-3200 L46598-005 4 GB, DDR4-3200 L83673-005 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).

  • Page 45: Wlan Module

    To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
  • Page 46 Table 5-4 WLAN module descriptions and part numbers Description Spare part number Intel Wireless Wi-Fi 6e AX 211 Wi-Fi + Bluetooth® 5.2 (MU-MIMO) M53366-005 Intel Wireless Wi-Fi 6 AX 211 2 × 2 Wi-Fi + Bluetooth® 5.2 (MU-MIMO) M74879-005 WLAN transparent cover L92736-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...

  • Page 47: Solid-State Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-5 Solid-state drive descriptions and part numbers Description...
  • Page 48 Remove the solid-state drive cover (2). Lift the front edge of the solid-state drive until it rests at an angle. (1), and then pull the solid-state drive away from the socket to remove it (2). Thoroughly clean the thermal material from the surfaces of the solid-state drive and the solid-state drive top shield each time the solid-state drive top shield is removed.

  • Page 49: Speakers

    To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-6 Speaker description and part number Description Spare part number Speaker Kit N13560-001 Before removing the speakers, follow these steps:...

  • Page 50: Fan

    Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. To remove the fan, use this procedure and illustration. Table 5-7 Fan description and part number Description Spare part number Fan assembly (left) for use in models with discrete graphics N18726-001 Fan assembly (right) for use in models with discrete graphics N18727-001...

  • Page 51: Heat Sink

    Remove the four Phillips M2.0 × 3.5 screws (4) that secure the fans to the computer, and then remove the fans from the computer (5). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-8 Heat sink descriptions and part numbers Description...
  • Page 52 Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 53: Display Assembly Panel

    Reverse this procedure to install the heat sink. Display assembly panel To remove the display panel from the bottom cover, use this procedure and illustration. Table 5-9 Display assembly panel description and part number Description Spare part number 43.9 (17.3), Ultra high definition (UHD) (3840 × 2160), antiglare, low blue light, UWVA DCI-P3. 400 nits, eDP N13555-001 1.4 + PSR2, 60Hz 43.9 (17.3) FHD (1920x1080), antiglare, UWVA, sRGB, 300 nits, eDP 1.2 without PSR, DBCG, flat Panel...
  • Page 54 Disengage the cables from the retention clips near the left and right hinges (5). Remove the six Phillips M2.5 × 5.0 screws that secure the display assembly to the computer. Swing the display hinges (1) up and then open the display assembly (2) to a 90-degree angle. Separate the computer (3) from the display assembly.

  • Page 55: Touchpad

    Reverse this procedure to install the display panel. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-10 Touchpad description and part number Description Spare part number Touchpad N13570-001 Touchpad cable N13569-001 Before removing the touchpad and touchpad cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).

  • Page 56: System Board

    Remove the touchpad from the computer (5). Reverse this procedure to install the touchpad. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system...
  • Page 57 When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board. The heat sink can be removed with the defective system board. Memory modules (see Memory modules on page 36).

  • Page 58: Ir Board Cable

    Remove the eleven Phillips M2.0 × 3.5 screws (1) that secure the system board to the computer. Rotate the left side of the system board upward (1), and then pull the system board away from the connectors on the side of the chassis to remove it from the computer (2). Reverse this procedure to install the system board.
  • Page 59 Table 5-12 IR board cable description and part number Description Spare part number IR board cable N13565-001 Before removing the IR board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 33).

  • Page 60: Usb Type-C Bracket

    To replace the IR board cable, open each ZIF connector (1), insert the IR board cable into each connector (2), and then close each connector (3) to secure the cable in place. USB Type-C bracket To remove the USB Type-C bracket, use this procedure and illustration. Table 5-13 USB Type-C bracket description and part number Description...

  • Page 61: Display Assembly

    IMPORTANT: After replacing the display panel assembly, it is necessary to reload the calibration data. Refer to Service Advisory c06640672 for details on reloading the HP Display Control Panel Color Calibration Data Reload Process. IMPORTANT: After replacing the display panel assembly, it is necessary to update the Touch Panel Firmware.
  • Page 62 Remove the display assembly panel from the base enclosure (see Display assembly panel on page 45). Position the display assembly with the panel facing down and the bottom edge of the assembly toward you. Attach two suction cups (1) to the display assembly. away from the camera module and bezel to avoid damage (1), and then rotate the locking lever down to lock the cup (2).
  • Page 63 Before replacing the display panel assembly, thoroughly clean all adhesive residue from the display panel. Remove the protective backing from the new adhesive strips, align the holes (1) on the strips with the pins (2) on the display panel assembly, and then attach the strips to the display panel assembly. If you need to remove the camera module: Using a utility tool, lift up evenly across the camera module (1), and then peel the module up from ■...
  • Page 64 Peel the camera module cable from the display back cover (4), and then remove the camera module cable (5). The camera module is available as spare part number N13571-001. If you need to replace the camera module, thoroughly clean all gasket adhesive residue from the display panel assembly before installing a new gasket.
  • Page 65 Disconnect the display panel cable by opening the metal locking bar and then releasing the cable in a horizontal direction (3). Remove the cable (4). If you need to remove the antenna cables, peel and remove the auxiliary antenna (1), and the main antenna (2).

  • Page 66: Keyboard With Top Cover

    Remove the hinges from the display (4). The display hinges are available as spare part number N13563-001. Reverse this procedure to reassemble and replace the display assembly. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards.
  • Page 67 Table 5-15 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Germany -041 Portugal -131 Ukraine -BD1 Greece -151 Romania...

  • Page 68: 6  Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 69: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 70 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 71: 7  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 72: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 73: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 74: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 75: 8  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type ■...

  • Page 76: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 77: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 78: 9  Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 79: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps.

  • Page 80: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 81: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 82: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 83 Select Advanced, and then select Settings. Make your customization selections. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Customizing Remote HP PC Hardware Diagnostics UEFI settings...

  • Page 84: 10  Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 85: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare (FHD, UHD panels) Brightness 300 nits (FHD, 72% NTSC/100% sRGB panels) 400 nits (UHD panel) Viewing angle UWVA Backlight...

  • Page 86: Solid-State Drive Specifications (Sata-3)

    Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive. Table 10-4 Solid-state drive specifications 128 GB* Dimensions Height 1.35 mm Weight < 10 g Interface type SATA-3 Ready time, maximum (to not busy) 1.0 ms Access times, logical 0.1 ms Transfer rate up to 540 MB/s...

  • Page 87: 11  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 88 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 89: 12  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 90 8, 9 action keys subcomponents 21 power 11, 12 decrease screen brightness 13 display assembly panel right touchpad 8, 9 HP Hubs Launcher app 14 removal 45 identifying 13 spare part numbers 45 increase screen brightness 13 display back cover cables...
  • Page 91 2 labels hinge cover USB SuperSpeed 6 Bluetooth 15 illustrated 21 USB SuperSpeed port with HP regulatory 15 spare part number 21 Sleep and Charge 5 serial number 15 HP Hubs Launcher app key, USB Type-C power connector and...
  • Page 92 USB board cable serviceability 3 spare part number 20 spare part number 22 solid-state drive 2 specifications 77, 78 USB SuperSpeed port with HP Sleep video 2 spare part country codes 58 and Charge, identifying 5 wireless 2 speaker USB SuperSpeed port, identifying 6...

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