MN002465A01-AN Contents Contents List of Figures......................5 List of Tables....................... 6 Legal and Compliance Statements................7 Intellectual Property and Regulatory Notices.................7 Safety Information..........................8 Compliance with RF Exposure Standards................8 Federal Communication Commission (FCC) Regulations........9 RF Energy Exposure Awareness, Control Information, and Operational Instructions for Occupational Use...............
Page 3
Chapter 5: Maintenance..................54 5.1 Preventive Maintenance......................54 5.2 Safe Handling of CMOS and LDMOS Devices..............55 5.3 MTP8500Ex and MTP8550Ex Replacement Parts List............56 5.4 Accessories Replacement Parts List..................56 5.5 Radio Disassembly and Reassembly..................57 5.5.1 Torque Specification Chart..................57...
Page 4
MN002465A01-AN Contents 5.5.2 Disassembling the Radio..................57 5.5.2.1 Removing the Antenna ................57 5.5.2.2 Removing the Battery.................58 5.5.2.3 Removing the Dust Cover................59 5.5.2.4 Removing the Back Cover Identifcation Kit..........60 5.5.2.5 Removing the Back Cover Lens and Identification Tag......61 5.5.2.6 Removing the SIM Card Door..............62 5.5.2.7 Removing the Knob..................62 5.5.3 Reassembling the Radio..................64 5.5.3.1 Installing the Knob..................64...
License Rights The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.
Compliance with RF Exposure Standards Your Motorola Solutions two-way radio is designed and tested to comply with various national and international standards and guidelines for human exposure to radio frequency electromagnetic energy.
Your Motorola Solutions two-way radio has Exposure Product Label. Do not remove this RF Exposure Label from the device. Also, your Motorola Solutions user manual, or separate safety booklet includes information and operating instructions required to control your RF exposure and to satisfy compliance requirements.
• When worn on the body, always place the radio in a Motorola Solutions-approved clip, holder, holster, case, or body harness. The use of non-Motorola Solutions-approved accessories may result in exposure levels exceeding the IEEE/ICNIRP occupational/controlled environment RF exposure limits.
Motorola Solutions AGILE system or equivalent. Operational Cautions for Intrinsic Safe Equipment Radios must be shipped from the Motorola Solutions manufacturing facility with the hazardous atmosphere capability and the intrinsic safety approval labeling (FM, UL, CSA, CENELEC, or ATEX/ IECEx).
Repairs for Motorola Solutions products with intrinsically safe approval are the responsibility of the user. Repairs to a Motorola Solutions FM approved radio product should only be done at a location that has been FM audited under the FM 3605 repairs and service standard. Contact Motorola Solutions for assistance regarding repairs and service of Motorola Solutions intrinsically safe equipment.
This approved portable and battery combination must be strictly observed. There must be no substitution of items, even if the substitute has been previously approved with a different Motorola Solutions communications equipment unit. The approving agency (FM, UL, CSA, CENELEC, or ATEX/ IECEx) lists all the approved configurations.
MN002465A01-AN Legal and Compliance Statements Conformance Statement This product is in conformance with the TETRA (TErrestrial Trunked Radio) standard. Use of Communication Devices While Driving Always obey the laws and regulations on the use of radios in the area where you drive. •...
Internal software update and content restructur- October 2018 ing. MN002465A01-AF Updated the values for power class in the Test January 2019 Setup and Testing chapter. MN002465A01-AG Removed Motorola Solutions Propriety footer. June 2019 MN002465A01-AH Updated the EU Contact information in Service November 2019 Information. MN002465A01-AJ...
MN002465A01-AN Read Me First Read Me First This manual contains information necessary to test and maintain the TETRA radio at the module level. It also contains information on radio assembling and disassembling.
MN002465A01-AN Notations Used in This Manual Notations Used in This Manual Throughout the text in this publication, you will notice the use of warning, caution, and notice notations. These notations are used to emphasize that safety hazards exist, and due care must be taken and observed.
In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a check of the product should be performed prior to shipping the unit back to Motorola Solutions. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty.
MN002465A01-AN Related EMEA Region Publications Related EMEA Region Publications This section contains part numbers and titles of related Europe, Middle East, and Africa (EMEA) region publications. Table 2: MTP8500Ex Quick Start Guides Part Number Language MN002014A01 Brazilian Portuguese MN002015A01 Norwegian (Bokmål)
Spanish MN002010A01 Russian MN002012A01 Hungarian MN002013A01 Italian MN003197A01 Finnish MN004975A01 Catalan MN005273A01 Turkish Table 4: MTP8500Ex and MTP8500Ex User Manuals Part Number Description Language MN006260A01 MTP8000Ex Series Feature User Guide English MN006267A01 Brazilian Portu- guese MN006269A01 French (Canada) MN006262A01 German...
Description Language MN002050A01 MTP8550Ex Product Information Manual English Table 5: Service Manuals Part Number Description Language MN002465A01 MTP8500Ex/MTP8550Ex Basic Service Manual English MN003541A01 German Table 6: TETRA Terminals CPS Plus Start-up User Guide Part Number Language 6802974C10 English 6866539D55 Hungarian...
MN002465A01-AN Chapter 1 : Model Information Chapter 1 Model Information This manual applies to the following MTP8500Ex/MTP8550Ex, Class 3L and Class 4, TETRA ATEX/ IECEx Handportable Terminal model. Table 8: MTP8500Ex/MTP8550Ex Sales Models Type Designator No. Sales Model No. Short Description...
MN002465A01-AN Chapter 1 : Model Information GENERAL Nominal 7.6 Vdc Portable Dimensions: 145.2 x 56.6 x 39.6 mm (HxWxD in mm) Weight: Full Keypad (FKP) non-SIM 438 ± 2 g FKP SIM 441 ± 2 g Limited Keypad (LKP) non-SIM 440 ±...
MD = Europe, Middle East, and Africa (EMEA) Type of Unit H = Hand-Held Portable M = Mobile Product Model Series 16 = Motorola Solutions MTP8500Ex 17 = Motorola Solutions MTP8550Ex Frequency Band P = 350–470 MHz U = 806–870 MHz NOTE: Values given represent range only;...
Page 25
MN002465A01-AN Chapter 1 : Model Information Position Description Value B = 0.7–0.9 W C = 1.0–3.9 W D = 4.0–5.0 W E = 5.1–6.0 W F = 6.1–10.0 W Physical Packages F = Limited Keypad – With Display H = Full Keypad – With Display K = Limited Controls –...
MN002465A01-AN Chapter 1 : Model Information TEDS Specifications The radio has the capability for TETRA Enhanced Data Service (TEDS). Tx Maximum Output Power 0.56 W Modulation Type 4QAM 16QAM 64QAM Channel Spacing 25 kHz 50 kHz Table 14: TEDS Specifications Channel Bandwidth Data Rate Receiver Sensitivity...
MN002465A01-AN Overview Chapter 2 Overview To achieve a high spectrum efficiency, the radio uses digital modulation technology and sophisticated voice-compression algorithm. The voice received by the microphone is converted into a digital bit stream consisting of zeros (0) and ones (1). This stream is modulated into a radio frequency (RF) signal.
MN002465A01-AN Chapter 2 : Overview • Transmitter • Receiver • Frequency Generating 2.3.1 Digital Section The digital section is based on a Dual Core System On a Chip (SoC) processor. It consists of a low-power Advanced RISC Machine (ARM) application core and Digital Signal Processor (DSP) core with floating point.
MN002465A01-AN Chapter 2 : Overview 2.3.3 Receiver Path The receiver section in the radio is based on the DCR (Direct Conversion) technology. The main concept of this technology is down converting of the RF signal directly into a base band signal, skipping the intermediate stage of IF signal.
Page 30
MN002465A01-AN Chapter 2 : Overview • Duplexer • Front filters (separate filters for GPS and BT) • Temperature Compensated Crystal Oscillator (TCXO)
MN002465A01-AN Programming the Radio Chapter 3 Programming the Radio For programming the radio, refer to 6802974C10 TETRA Customer Programming Software (CPS) Plus Start-up User Guide. Figure 3: Sample of the TETRA CPS Plus Initializing Interface...
Chapter 4 Test Setup and Testing This chapter provides a general overview for testing Motorola Solutions radios. There may be some differences caused by the variety of software versions running on the testing equipment. Please consult the user guides of the respective testing equipment for further details.
MN002465A01-AN Chapter 4 : Test Setup and Testing Figure 4: Typical Test Setup Label Description IFR 39xx/IFR 2968 N-Type RF Connector SMA Cable Battery Eliminator (PMLN7407_) 7.6 V Power Supply Test Check List Table 15: Test Setup for 350–470 MHz Radio Models The following table summarizes the required test setup for 380–430 MHz radio models.
Page 34
MN002465A01-AN Chapter 4 : Test Setup and Testing Test Name Test Setup Radio Setup Test Conditions Limits Time Slot Country Code Network Code 2392 Base Color Location Area Min Rx Level –110 dBm Max Tx Level 30 dBm (Class 32.5 dBm (Class Access Parame- –53 dBm Mobile Power...
MN002465A01-AN Chapter 4 : Test Setup and Testing • For 350–470 MHz radios, enter 30 for Max Tx Level. Press Enter. • For 806–870 MHz radios, enter 30 (Class 4 radio) or 32.5 (Class 3L radio) for Max Tx Level. Press Enter.
Page 37
MN002465A01-AN Chapter 4 : Test Setup and Testing • For 806–870 MHz radios, press Tetra 800MS. The Control Channel automatically changes to 2040, and Traffic Channel automatically changes to 2140. 6 Press Traffic Channel→Traffic Channel. Check that the marker goes to Timeslot. 7 To change to Timeslot 3, press 3→Traffic Channel.
MN002465A01-AN Chapter 4 : Test Setup and Testing 24 Press Trunk Type→message Trunked (Transmission). 25 Press More. NOTE: The displayed values are factory defaults and should not be changed. It is not required to configure Call Types, Call Arial, and Messages. 26 Press More.
MN002465A01-AN Chapter 4 : Test Setup and Testing 4 Enter 3 and press Traffic Channel. NOTE: The Traffic Channel number changes automatically after entering the Control Channel number. 5 Press RF Gen Level. Enter -75 and press dBm→RF Gen Level. 6 Press Mobile Power.
MN002465A01-AN Chapter 4 : Test Setup and Testing 4.7.3 Testing Transmitter using IFR 3901/IFR 3902/IFR 3920 Procedure: 1 To select RF Settings, press TAB. 2 Enter -90 for RF Gen level. 3 Switch ON the RF Gen. 4 Switch OFF the Pre Amp. 5 Press PTT.
MN002465A01-AN Chapter 4 : Test Setup and Testing 4.8.1 Talk Back using IFR 3901/IFR 3902/IFR 3920 Prerequisites: Ensure that the handset and test equipment are configured the same as given in the Transmitter Test before you start this test. Procedure: 1 Press Call Mobile→Group Call.
MN002465A01-AN Chapter 4 : Test Setup and Testing Digital Duplex Test (Tx) using IFR 3901/IFR 3902/IFR 3920 Procedure: 1 On the radio, press Menu→Contact→Contact 1→Send. The following results are displayed on the Tx Measurements window. Burst Power Required Results: 28.0–32.0 dBm (Class 4) or 30.5–34.5 dBm (Class 3L) Power Profile: Passed Burst Timing: ±...
MN002465A01-AN Chapter 4 : Test Setup and Testing 2 Speak into the microphone of the handset. You hear your speech (after a short delay) from the internal earpiece of the handset. NOTE: If you need more details, press Duplex Test. 3 Press Duplex Test (Tx).
MN002465A01-AN Chapter 4 : Test Setup and Testing 4.11.1 Testing in DALT Mode NOTE: Any key pressed causes the test to advance from one step to the next. You are to respond accordingly to the instructions on the screen. Procedure: Display Test 1 The display shows: Display...
Page 45
MN002465A01-AN Chapter 4 : Test Setup and Testing Action Result SIM card PASSED Press Any key To Continue 9 Press the corresponding key to proceed to the next test. Vibrator Test 10 The display shows: Vibrator Test 11 Do the following: Action Result Press any key.
Page 46
MN002465A01-AN Chapter 4 : Test Setup and Testing Action Result Press any key. The display shows: Keypad Backlight On The radio keypad backlight lights up. Press any key. The display shows: Display Backlight On The radio display backlight lights up. 18 Press the corresponding key to proceed to the next test.
Page 47
MN002465A01-AN Chapter 4 : Test Setup and Testing 24 Press the corresponding key to proceed to the next test. Tones Test 25 The display shows: Tones Test 26 Do the following: Action Result Press any key. The display shows: Internal Speaker Tone Test The speaker plays a continuous tone.
Page 48
MN002465A01-AN Chapter 4 : Test Setup and Testing Action Result Speak into the top micro- You hear your voice from the RSM earpiece. phone. Press any key to continue. The display shows: Connect RSM accessory to the radio (RSM connected) Attach RSM accessory to The display shows: the radio.
Page 49
MN002465A01-AN Chapter 4 : Test Setup and Testing Action Result TOP Mic to RSM Chopper Noise Test (RSM connected) Bind around the antenna one binding of the Make sure that chopper noise is not audible. earpiece cable and place the external ear- piece close to ear and listen for chopper noise.
Page 50
MN002465A01-AN Chapter 4 : Test Setup and Testing Action Result <<<< >>>> Press the corresponding key The respective display disappears every time you press a to continue. key. Continue until display is empty. 38 Press the corresponding key to proceed to the next test. Rotary Knob Test 39 The display shows: Rotary...
Page 51
MN002465A01-AN Chapter 4 : Test Setup and Testing 43 Do the following: Action Result Press any key. The display shows: 45 Degree Angle Angle Detection Mandown Test Place the radio horizontally A beep sounds after 10 seconds. Man Down (Fall Alert) on a flat surface.
MN002465A01-AN Chapter 4 : Test Setup and Testing TX Power Class 4 test The display shows: The test is completed. Press any key to turn the radio OFF. Test is completed. Press any key to turn the radio OFF. 4.11.2 Testing Charger Recognition Procedure: 1 Turn the radio ON.
MN002465A01-AN Chapter 4 : Test Setup and Testing 8 Press the Power ON/OFF. The radio turns OFF. 4.12 Service Flowchart The service flowchart shows the expected results and their next required actions for the testing procedure of the radio. Figure 5: Service Flowchart Connect the radio to the IFR (1) Fail...
MN002465A01-AN Chapter 5 : Maintenance Chapter 5 Maintenance This chapter provides information about the care and maintenance of this radio. Preventive Maintenance Periodic visual inspection and cleaning are recommended. Inspection Check that the external surfaces of your radio are clean, and that all external controls and switches are functional.
MN002465A01-AN Chapter 5 : Maintenance Certain chemicals and vapor can harm plastic and metal plating. Do not use solvents or sprays to clean your radio. NOTE: Regardless of the use-case scenario, this cleaning procedure does not guarantee the lifespan of the radio. Vent Port Handling Precaution The portable device has a vent port that allows for pressure equalization in the device.
(ESD) shoes, and an ESD chair. • Wear a conductive wrist strap in series with a 100k resistor to ground. Replacement wrist straps that connect to the bench top covering are Motorola Solutions part number 4280385A59. • Do not wear nylon clothing while handling CMOS/LDMOS devices.
Refer to PD003153A02 for Torque values. 5.5.2 Disassembling the Radio Only Motorola Solutions Service Centers or Authorized Motorola Solutions Service Dealers can disassemble the radio for repair or maintenance. 5.5.2.1 Removing the Antenna Procedure: Turn the antenna counter clockwise until it is detached from the radio.
MN002465A01-AN Chapter 5 : Maintenance Figure 6: Antenna Removal 5.5.2.2 Removing the Battery Procedure: 1 Place the unit facing down on the work area. 2 Lift the battery latch and slide the battery downwards away from the radio to remove the battery.
MN002465A01-AN Chapter 5 : Maintenance Figure 7: Battery Removal Annotation Description Lift battery latch Slide to remove battery 5.5.2.3 Removing the Dust Cover Prerequisites: Recommended tools: • 3 mm hex key Procedure: 1 Using the hex key, unscrew the dust cover thumb screw from the front housing. 2 Remove the dust cover while being cautious of the dust cover hook at the top of the front housing pocket.
MN002465A01-AN Chapter 5 : Maintenance Figure 8: Dust Cover Removal Annotation Description Dust cover Thumb screw 5.5.2.4 Removing the Back Cover Identifcation Kit Procedure: 1 Using your finger, slide the back cover identification kit downwards from either left or right side. 2 Once one of the side is detached, slide the other side to fully remove the back cover identification kit from the back chassis.
MN002465A01-AN Chapter 5 : Maintenance Figure 9: Back Cover Identification Kit Removal Annotation Description Left or right side Back cover identification kit Back chassis 5.5.2.5 Removing the Back Cover Lens and Identification Tag Procedure: Slide the back cover lens upwards to remove the back cover lens and identification tag. Figure 10: Back Cover Lens and Identification Tag Removal...
MN002465A01-AN Chapter 5 : Maintenance 5.5.2.6 Removing the SIM Card Door Prerequisites: Recommended tools: • T-5IP torx-plus bit • Torx driver Refer to the Torque Specification Chart for torque values. Procedure: 1 Remove the battery. 2 Using the torx driver with the T-5IP torx-plus bit, unscrew the two screws fastening the SIM card door.
MN002465A01-AN Chapter 5 : Maintenance Option 1: Removing the Knob using the Knob Opener Prerequisites: Recommended tools: • Knob opener (Part number: TL000081A01) Procedure: 1 Hold the radio in one hand so that the top of the radio faces upward, and the front of the radio faces you.
MN002465A01-AN Chapter 5 : Maintenance Figure 13: Knob Removal Using Hand 5.5.3 Reassembling the Radio Only Motorola Solutions Service Centers or Authorized Motorola Solutions Service Dealers can disassemble the radio for repair or maintenance. 5.5.3.1 Installing the Knob Procedure: 1 Insert the knob vertically into their respective switches.
MN002465A01-AN Chapter 5 : Maintenance 5.5.3.2 Installing the SIM Card Door Prerequisites: Recommended tools: • T-5IP torx-plus bit • Torx driver Refer to the Torque Specification Chart for torque values. CAUTION: Insert the dummy SIM card into the SIM card connector before the SIM card door installation.
MN002465A01-AN Chapter 5 : Maintenance Annotation Description Dummy SIM card SIM card connector 5.5.3.3 Installing the Back Cover Lens and Identification Tag Procedure: Place the identification tag with the back cover lens together, and slide downwards to install onto the back cover. Figure 15: Back Cover Lens and Identification Tag Installation 5.5.3.4 Installing the Back Cover Identification Kit...
MN002465A01-AN Chapter 5 : Maintenance Figure 17: Dust Cover Installation Annotation Description Dust cover Thumb screw 5.5.3.6 Installing the Seal Port or Gore Membrane Prerequisites: Use the recommended tools: • Plastic tweezers • Seal Port Hand-Press Jig TL000151A01 Procedure: 1 Damp a lint-free cloth with Isopropyl Alcohol (IPA). 2 Using plastic tweezers, clean the seal port recess with the damped lint-free cloth until the inside of the recess is free of foreign material.
MN002465A01-AN Chapter 5 : Maintenance Figure 18: Hand-Press Jig Figure 19: Vertical Pressure to the Gore Membrane Annotation Description Seal port or gore membrane Back chassis Hand-press jig Alignment and vertical pressure of the hand-press jig to the gore membrane 5 Slide the back cover upwards along the grooves on the back chassis.
MN002465A01-AN Chapter 5 : Maintenance 5.5.3.7 Attaching the Battery Procedure: 1 Align the top fastening bridge of the battery to the top fastening bridge on the radio. Figure 20: Location of Fastening Bridge and Battery Contacts Annotation Description Battery contacts Fastening bridge 2 Slide the battery in from the bottom towards the top of the radio until it clicks into place.
MN002465A01-AN Chapter 5 : Maintenance 5.5.3.8 Installing the Antenna Procedure: Tighten the antenna clockwise to the radio. Figure 22: Installing the Antenna...
The radios are programmed at the factory. They cannot be tuned at the field service level. Level 2 and Level 3 Maintenance Level 2 and Level 3 Maintenance can only be done at the Motorola Solutions Service Center/Depot. To find out more about Motorola Solutions Service Center, visit http://www.motorolasolutions.com/.
Motorola Solutions. However, you cannot order export-controlled products or spare parts such as TEA-related boards through Motorola Online. Send an order form with actual end-customer details by e-mail to your customer care team.
Serial Data Cable PMKN4159_ Chassis Opener TL000081A01 Seal Port Hand-Press Jig TL000151A01 This test equipment is not provided by Motorola Solutions. You are required to obtain the equipment from external vendors. Any other equipment of equivalent specifications can be used as well.
MN002465A01-AN Glossary Glossary Default A pre-defined set of parameters. Advanced RISC Machine (ARM) Differential Quadrature Phase Shift processor architecture based on a 32-bit reduced instruction set (RISC) computer. Keying (DQPSK) A sub-class of the QPSK methods of transmitting data. Rather than using Air Interface Encryption (AIE) the absolute value of phase (as in QPSK), Provides...
Page 76
Pins whose function is programmable. std 1149.1a, which defines signals and behavior for serial testing. Global Core Accessory Interface Abbreviation:JTAG Motorola Solutions proprietary accessory port for kilohertz (kHz) use with Motorola Solutions approved cables. One thousand cycles per USB and RS232 styles supported.
Page 77
MN002465A01-AN Programming Cable circuit board with copper strips on one or both System-On-a-Chip An integrated circuit sides to replace wires. with all the required circuitry and components of an electronic system on a single chip. Programming Cable A cable that allows the Abbreviation:SoC computer to communicate directly with certain Time Division Multiple Access...
Need help?
Do you have a question about the MTP8500Ex and is the answer not in the manual?
Questions and answers