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Dell XPS 14 9440 Owner's Manual
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Dell XPS 14 9440 Owner's Manual

Dell XPS 14 9440 Owner's Manual

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XPS 14 9440
Owner's Manual
Regulatory Model: P184G
Regulatory Type: P184G001/P184G002
January 2024
Rev. A01

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  • Page 1 XPS 14 9440 Owner's Manual Regulatory Model: P184G Regulatory Type: P184G001/P184G002 January 2024 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Views of XPS 14 9440....................6 Left......................................6 Right......................................7 Top......................................8 Front....................................... 9 Bottom....................................10 Service Tag..................................10 Chapter 2: Set up your XPS 14 9440.....................12 Chapter 3: Specifications of XPS 14 9440..................14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................
  • Page 4 After working inside your computer........................29 Recommended tools................................. 29 Screw list.....................................29 Major components of XPS 14 9440..........................30 Chapter 5: Removing and installing Field Replaceable Units (FRUs)..........33 Base cover..................................33 Removing the base cover............................33 Installing the base cover............................37 Battery....................................
  • Page 5 Clearing BIOS (System Setup) and System passwords..................102 Chapter 8: Troubleshooting....................... 103 Handling swollen rechargeable Li-ion batteries......................103 Locate the Service Tag or Express Service Code of your Dell computer ............103 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 104 Running the SupportAssist Pre-Boot System Performance Check.............. 104 Built-in self-test (BIST)..............................104...

  • Page 6: Chapter 1: Views Of Xps 14 9440

    Supports USB4, DisplayPort 2.1, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

  • Page 7: Right

    Supports USB4, DisplayPort 2.1, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

  • Page 8: Top

    You can customize the power-button behavior in Windows. 3. Speakers Provide audio output. 4. Haptic touchpad Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. Views of XPS 14 9440...

  • Page 9: Front

    The RGB and infrared camera enables you to video chat, capture photos, and record videos. 4. Camera-status light The camera-status light turns on when the camera is in use. 5. Ambient-light sensor The sensor detects the ambient light and automatically adjusts the display and capacitive touch function row brightness. Views of XPS 14 9440...

  • Page 10: Bottom

    Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Views of XPS 14 9440...
  • Page 11 Figure 6. Service Tag location Views of XPS 14 9440...

  • Page 12: Chapter 2: Set Up Your Xps 14 9440

    2. Finish the operating system setup. Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you: ● Connect to a network for Windows updates.
  • Page 13 Table 1. Locate Dell apps in Windows (continued) Resources Description performance. Get the most out of your Dell device with intelligent, personalized technology from MyDell. Following are the key features of MyDell: ● Application ● Audio ● Power ● Color and Display ●...

  • Page 14: Chapter 3: Specifications Of Xps 14 9440

    The weight of your computer depends on ● 1.80 kg (3.97 lb) - maximum the configuration that is ordered and manufacturing variability. Processor The following table lists the details of the processors that are supported for your XPS 14 9440. Specifications of XPS 14 9440...

  • Page 15: Chipset

    24 MB 24 MB Integrated graphics Intel Arc Graphics Intel Arc Graphics Chipset The following table lists the details of the chipset that is supported for your XPS 14 9440. Table 4. Chipset  Description Values Chipset Integrated in the processor Processor ●...

  • Page 16: Memory

    ● Windows 11 Pro ● Windows 11 Home Memory The following table lists the memory specifications of your XPS 14 9440. Table 5. Memory specifications  Description Values Memory slots Dual-channel on-board memory NOTE: The memory is integrated on the system board and is not upgradeable.

  • Page 17: Internal Slots

    M.2 cards, search in the Knowledge Base Resource at www.dell.com/support. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your XPS 14 9440. Table 8. Wireless module specifications  Description Values...

  • Page 18: Audio

    512 GB M.2 2280 solid-state drive PCIe Gen4 NVMe Up to 4 TB Media-card reader The following table lists the media cards that are supported on your XPS 14 9440. Table 11. Media-card reader specifications  Description Values Media-card type One microSD card slot v6.0 Media-cards supported ●...

  • Page 19: Keyboard

    The maximum capacity supported by the media-card reader varies depending on the standard of the media card that is installed on your computer. Keyboard The following table lists the keyboard specifications of your XPS 14 9440. Table 12. Keyboard specifications  Description...

  • Page 20: Camera

    Copilot key launches Windows Search. For more information about Copilot in Windows, search in the Knowledge Base Resource at www.dell.com/support. Camera The following table lists the camera specifications of your XPS 14 9440. Table 14. Camera specifications  Description Values...

  • Page 21: Touchpad

    For more information about touchpad gestures available on Windows, see the Microsoft Knowledge Base article at support.microsoft.com. Power adapter The following table lists the power adapter specifications of your XPS 14 9440. Table 16. Power adapter specifications  Description Option one...

  • Page 22: Battery

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. Battery The following table lists the battery specifications of your XPS 14 9440. Table 17. Battery specifications  Description...

  • Page 23: Display

    Display The following table lists the display specifications of your XPS 14 9440. Table 18. Display specifications  Description Option one Option two Display type 14.5-inch 3.2K Organic Light Emitting 14.5-inch White Light Emitting Diode Diode (OLED), Low Blue Light (WLED), Full High Definition (FHD+), Low...

  • Page 24: Gpu-Integrated

    Fingerprint-reader sensor resolution 500 dpi Fingerprint-reader sensor pixel size 108 x 88 GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 14 9440. Table 20. GPU—Integrated  Controller Memory size Processor Intel Arc Graphics Shared system memory ●...

  • Page 25: Dell Support Policy

    * Measured using a random vibration spectrum that simulates the user environment. † Measured using a 2 ms half-sine pulse. Dell support policy For information about Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. Dell low blue light display WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes.

  • Page 26: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 27: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold the <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 28: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 29: Transporting Sensitive Components

    It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and use anti-static bags for transporting sensitive components.

  • Page 30: Major Components Of Xps 14 9440

    Display assembly M1.6x3.5 Display assembly M2.5x5.5 System board M1.6x3.5 Power button with fingerprint M1.4x2 reader Keyboard M1.4x1.2 Keyboard M1.4x1.4 Major components of XPS 14 9440 The following image shows the major components of XPS 14 9440. Working inside your computer...
  • Page 31 1. Base cover 2. Battery 3. System board 4. Heat-sink assembly 5. Keyboard 6. Left speaker 7. Display assembly 8. Wireless-module bracket 9. Battery connector bracket 10. Power button with fingerprint reader 11. Power-button bracket 12. Display cable interposer board 13.
  • Page 32 NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options. Working inside your computer...

  • Page 33: Chapter 5: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained technical repair specialists. CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.
  • Page 34 Figure 8. Removing the base cover Steps 1. Remove the eight screws (M2x3, Torx 5) that secure the base cover to the palm-rest assembly. NOTE: A Torx #5 (T5) screwdriver is necessary to remove the eight screws (M2x3, Torx 5). 2.
  • Page 35 Figure 9. Using both thumbs to pry the base cover 4. Using your hands, pry the base cover from the side of your computer. Removing and installing Field Replaceable Units (FRUs)
  • Page 36 Figure 10. Lifting the base cover off the palm-rest assembly 5. Lift the base cover off the palm-rest assembly. NOTE: Ensure that your computer is in Service Mode. If your computer is unable to enter Service Mode, disconnect the battery cable from the system board. To disconnect the battery cable, follow step 6 to step 8. 6.

  • Page 37: Installing The Base Cover

    Figure 11. Disconnecting the battery cable from the system board 9. Press and hold the power button for five seconds to ground the computer and drain the flea power. Installing the base cover CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 38 Figure 12. Installing the base cover NOTE: If the battery removal is not a pre-requisite and if you have disconnected the battery cable, ensure to connect the battery cable. To connect the battery cable, follow step 1 to step 3 in the procedure. Steps 1.
  • Page 39 Figure 13. Placing the base cover into slots on the palm-rest assembly 5. Align the screw holes on the base cover with the screw holes on the palm-rest assembly before applying slight pressure to the base cover. 6. Snap the base cover into place on the palm-rest assembly. Removing and installing Field Replaceable Units (FRUs)
  • Page 40 Figure 14. Snap the base cover into place on the palm-rest assembly 7. Tighten the eight captive screws (M2x3, Torx 5) that secure the base cover to the palm-rest assembly. Removing and installing Field Replaceable Units (FRUs)

  • Page 41: Battery

    Figure 15. Tighten the eight screws that secure the base cover to the palm-rest assembly Next steps Follow the procedure in After working inside your computer. Battery Rechargeable Li-ion battery precautions CAUTION: ● Exercise caution when handling rechargeable Li-ion batteries. ●...

  • Page 42: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 43: Installing The Battery

    Figure 16. Removing the battery Steps 1. Loosen the captive screw (M1.6x2) that secures the battery-connector bracket to the palm-rest assembly. 2. Lift the battery-connector bracket off the system board. 3. Using the pull tab, disconnect the battery cable (BATT) from the system board. 4.
  • Page 44 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Figure 17. Installing the battery Steps 1.

  • Page 45: Solid-State Drive

    6. Tighten the captive screw (M1.6x2) ensuring that the positioning stud on the system board fits into the opening on the bracket. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive (SSD) CAUTION: The information in this removal section is intended for authorized service technicians only.

  • Page 46: Installing The M.2 2230 Solid-State Drive (Ssd)

    NOTE: XPS 14 9440 has a thermal pad adhered to the system board under the M.2 SSD. The thermal pad may get separated from the system board or get adhered to the SSD. Adhere the thermal pad to the SSD compartment if it is detached from the system board during the removal process.
  • Page 47 Figure 19. M.2 SSD thermal pad Figure 20. Installing the M.2 2230 solid-state drive Removing and installing Field Replaceable Units (FRUs)

  • Page 48: Removing The M.2 2280 Solid-State Drive (Ssd)

    Steps 1. Adhere the M.2 SSD thermal pad if it is detached from the system board during the removal process. 2. Align the notch on the M.2 2230 SSD with the tab on the SSD slot. 3. Slide and place the M.2 2230 SSD on the thermal pad in the SSD slot. 4.

  • Page 49: Installing The M.2 2280 Solid-State Drive (Ssd)

    NOTE: XPS 14 9440 consists of a thermal pad adhered to the system board under the M.2 SSD. The thermal pad may get separated from the system board or get adhered to the SSD. Adhere the thermal pad to the SSD compartment if it is detached from the system board during the removal process.
  • Page 50 NOTE: XPS 14 9440 consists of a thermal pad adhered to the system board under the M.2 SSD. The thermal pad may get separated from the system board or get adhered to the SSD. Adhere the thermal pad to the SSD compartment if it is detached from the system board during the removal process.

  • Page 51: Heat-Sink Assembly

    Steps 1. Adhere the M.2 SSD thermal pad if it is detached from the system board during the removal process. 2. Align the notch on the M.2 2280 SSD with the tab on the SSD slot. 3. Slide and place the M.2 2280 SSD on the thermal pad in the SSD slot. 4.
  • Page 52 About this task CAUTION: The heat-sink assembly may become hot during normal operation. Allow sufficient time for the heat-sink assembly to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat-sink assembly. The oils in your skin can reduce the heat transfer capability of the thermal grease.

  • Page 53: Installing The Heat Sink - For Computers Shipped With An Integrated Graphics Card

    Installing the heat sink - for computers shipped with an integrated graphics card CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Incorrect alignment of the heat-sink assembly can damage the system board and processor.
  • Page 54 Steps 1. Align and place the heat-sink assembly on the palm-rest assembly. 2. In sequential order (1>2>3) as indicated on the heat-sink assembly, tighten the three captive screws that secure the heat-sink assembly to the system board. 3. Align the screw holes of the heat-sink assembly with the screw holes of the system board. 4.

  • Page 55: Removing The Heat-Sink Assembly - For Computers Shipped With Discrete Graphics Card

    Removing the heat-sink assembly - for computers shipped with discrete graphics card CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 56: Installing The Heat-Sink Assembly - For Computers Shipped With Discrete Graphics Card

    Figure 24. Removing the heat-sink assembly Steps 1. Disconnect the left fan cable (JFAN1) and right fan cable (JFAN2) from the system board. 2. Remove the four screws (M1.6x3) that secure the left and right fans to the palm-rest assembly. 3.
  • Page 57 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the heat-sink assembly is replaced, use the thermal grease that is provided in the kit to ensure that the thermal conductivity is achieved.

  • Page 58: Display Assembly

    4. Replace the four screws (M1.6x3) that secure the left and right fans to the palm-rest assembly. 5. Connect the left fan cable (JFAN1) and right fan cable (JFAN2) to the system board. Next steps 1. Install the base cover. 2.
  • Page 59 Figure 26. Removing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 60 Figure 27. Removing the display assembly Steps 1. Remove the two screws (M1.6x4) that secures the display cable to the system board. 2. Disconnect the display cable from the display cable connector (JEDP1) on the system board. 3. Remove the display cable interposer board from the system board. CAUTION: Service technicians must remove the interposer board immediately after disconnecting the display cable to prevent the board from falling out of the computer.

  • Page 61: Installing The Display Assembly

    Figure 28. Display assembly Installing the display assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 62 Figure 29. Installing the display assembly Removing and installing Field Replaceable Units (FRUs)
  • Page 63 Figure 30. Installing the display assembly Steps 1. Place the palm-rest assembly at the edge of a flat table. 2. Align the screw holes of the palm-rest assembly with the screw holes on the hinges of the display assembly. 3. Replace the six screws (M2.5x5.5) that secure the left and right hinges of the display assembly to the system board and palm-rest assembly.

  • Page 64: System Board

    System board Removing the system board CAUTION: The information in this removal section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive from the M.2 SSD slot, whichever is applicable.
  • Page 65 Figure 32. Removing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 66 Figure 33. Removing the system board Steps 1. Open the latch of the capacitive touch-panel connector (JTF1) and disconnect the capacitive touch-panel cable from the system board. 2. Loosen the captive screw that secures the wireless-module bracket to the system board. NOTE: Ensure that the small, clear washer that holds the captive screw in place does not fall.

  • Page 67: Installing The System Board

    8. Open the latch of the haptic-module cable and use the pull tab to disconnect the haptic-module cable from the haptic- module cable connector (JTP1) on the system board. 9. Use the pull tab to disconnect the right-speaker cable from the right-speaker cable connector (JSPK1) on the system board. 10.
  • Page 68 Figure 35. Installing the system board Removing and installing Field Replaceable Units (FRUs)
  • Page 69 Figure 36. Installing the system board Steps 1. Using the alignment posts, align the screw holes on the system board with the screw holes on the palm-rest assembly. 2. Place the system board on the palm-rest assembly. 3. Replace the 11 screws (M1.6x3.5) that secure the system board to the palm-rest assembly. 4.

  • Page 70: Power Button With Fingerprint Reader

    2. Install the display assembly. 3. Install the battery. 4. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive from the M.2 SSD slot, whichever is applicable. 5. Install the base cover. 6. Follow the procedure in After working inside your computer.

  • Page 71: Installing The Power Button With Fingerprint Reader

    2. Lift the power-button bracket off the palm-rest assembly. 3. Peel the power-button and fingerprint-reader cable from the top of the palm-rest assembly. 4. Flip the palm-rest assembly over. Unthread the power-button and fingerprint-reader cable through the opening on the palm-rest assembly, and remove the power button with fingerprint reader.

  • Page 72: Keyboard

    Figure 39. Installing the power button with fingerprint reader Steps 1. Thread the power-button and fingerprint-reader cable through the opening on the palm-rest assembly. 2. Place the power button with fingerprint reader on the palm-rest assembly. 3. Align the screw holes of the power button with fingerprint reader with the screw holes of the power-button bracket. 4.
  • Page 73 7. Remove the system board. NOTE: The system board can be removed with the heat sink attached. About this task The following images indicate the location of the keyboard and provide a visual representation of the removal procedure. Figure 40. Removing the keyboard Removing and installing Field Replaceable Units (FRUs)

  • Page 74: Installing The Keyboard

    Figure 41. Removing the keyboard Steps 1. Open the latch of the keyboard-backlit cable and use the pull tab of the cable to disconnect the keyboard-backlit cable from the keyboard-backlit connector (JKBBL2) on the system board. 2. Open the latch of the keyboard cable and use the pull tab to disconnect the keyboard cable from the keyboard cable connector (JKB1) on the system board.
  • Page 75 Figure 42. Installing the keyboard Removing and installing Field Replaceable Units (FRUs)
  • Page 76 Figure 43. Installing the keyboard Steps 1. Route the keyboard tabs through the openings of the palm-rest assembly. 2. Thread the keyboard-backlit cable and the keyboard cable through the opening of the palm-rest assembly. 3. Align the screw holes of the keyboard with the screw holes on the palm-rest assembly. NOTE: When securing the keyboard to the palm-rest assembly with screws, install the first four screws in the sequence as shown in the following image.

  • Page 77: Palm-Rest Assembly

    Figure 44. Installing four screws in sequence when securing the keyboard to the palm-rest assembly 4. Replace the 17 screws (M1.4x1.2) and seven screws (M1.4x1.4) that secure the keyboard to the palm-rest assembly. 5. Connect the keyboard-backlit cable to the keyboard-backlit connector (JKBBL2) on the keyboard-control board, and close the latch to secure the cable.
  • Page 78 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the M.2 2230 solid-state drive M.2 2280 solid-state drive from the M.2 SSD slot, whichever is applicable. 4. Remove the battery. 5. Remove the display assembly.

  • Page 79: Installing The Palm-Rest Assembly

    Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this installation section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The replacement palm-rest assembly comes preassembled with the following components that include the following:...
  • Page 80 Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the keyboard. 2. Install the power button with fingerprint reader. 3. Install the system board. 4. Install the display assembly. 5. Install the battery. 6. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive from the M.2 SSD slot, whichever is applicable.

  • Page 81: Chapter 6: Software

    Your XPS 14 9440 supports the following operating systems: ● Windows 11 Pro ● Windows 11 Home Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 82: Chapter 7: Bios Setup

    BIOS Setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items that are listed in this section may or may not be displayed.
  • Page 83 Figure 48. Chassis intrusion alert When enabled, the Block Boot Until Cleared field enables you to choose whether to prevent normal boot of the computer until the intrusion alert is cleared. If Block Boot Until Cleared is set to OFF, select Continue to boot or BIOS-Setup to clear the alert.

  • Page 84: F12 One Time Boot Menu

    Figure 50. Clearing the intrusion warning F12 One Time Boot menu To enter the One Time Boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shut down the computer, if it is on. The F12 One Time Boot menu displays the devices that you can boot from including the diagnostic option.

  • Page 85: System Setup Options

    Depending on the computer and its installed devices, the items that are listed in this following table may or may not be displayed. Table 26. System setup options—Overview menu  Overview XPS 14 9440 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 86 The computer stops booting to the operating system when a component is not authenticated during the boot process. Secure Boot can be enabled in BIOS setup or using management interfaces like Dell Command|Configure, but can only be disabled from BIOS setup.
  • Page 87 By default, the Enable Microsoft UEFI CA option is enabled. For additional security, Dell Technologies recommends keeping the Microsoft UEFI CA option enabled to ensure the broadest compatibility with devices and operating systems.
  • Page 88 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Type-C Dock Override Enables or disables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/LAN submenu is activated.
  • Page 89 Table 29. System setup options—Storage menu (continued) Storage SMART Reporting Displays the information of various onboard drives. Enable SMART Reporting When enabled, the BIOS can receive analytical information from integrated drives and send notifications during startup about possible future failure of the hard drive.
  • Page 90 USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock wakes the computer from Standby, Hibernate, and Power Off. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables or disables the computer from entering Sleep (S3) mode in the operating system.
  • Page 91 TPM 2.0 Security On Allows you to enable or disable TPM. By default, the TPM On option is enabled. For additional security, Dell Technologies recommends keeping TPM On enabled to allow these security technologies to fully function. Attestation Enable The Attestation Enable option controls the endorsement hierarchy of TPM.
  • Page 92 Absolute Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation. By default, the Absolute option is enabled.
  • Page 93 ● The computer shuts down when the Esc key is pressed at the System Password prompt. ● The computer password is not prompted when the computer resumes from standby mode. Dell Technologies recommends using the computer password in situations where it is likely that a computer may be lost or stolen. BIOS Setup...
  • Page 94 BIOS passwords. You can modify the minimum and maximum length of the passwords and require passwords to contain certain character classes (upper case, lower case, digit, special character). Dell Technologies recommends setting the minimum password length to at least eight characters. Upper Case Letter Enables or disables the requirement for at least one upper case letter.
  • Page 95 Dell Auto OS Recovery Threshold Allows you to control the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery Tool. By default, the Dell Auto OS Recovery Threshold value is set to 2. BIOS Setup...
  • Page 96 Enables you to set the ownership date. Default: Disabled Diagnostics OS Agent Requests When enabled, Dell OS agents are capable of scheduling onboard diagnostics on a subsequent boot which can help in the prevention and resolution of hardware- related issues. Default: ON...
  • Page 97 Table 37. System setup options—Keyboard menu (continued) Keyboard Keyboard Backlight Timeout on AC Sets the timeout value for the keyboard backlight when an AC adapter is connected to the computer. By default, the 5 minute option is selected. Keyboard Backlight Timeout on Battery Sets the timeout value for the keyboard backlight when the computer is running only on the battery power.
  • Page 98 ● Intel Virtualization Technology - X ● Intel Virtualization Technology - Direct By default, the Intel Trusted Execution Technology (TXT) option is enabled. For additional security, Dell Technologies recommends keeping the Intel Trusted Execution Technology (TXT) option enabled. DMA Protection...

  • Page 99: Updating The Bios

    By default, the Keep Log option is selected. Updating the BIOS Updating the BIOS in Windows Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. BIOS Setup...

  • Page 100: Updating The Bios Using The Usb Drive In Windows

    Time Boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 101: System And Setup Password

    2. Turn on the computer and press F12 to access the One Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter. The flash BIOS menu is displayed. 3. Click Flash from file. 4. Select an external USB device. 5.

  • Page 102: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 103: Chapter 8: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 104: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to: ●...

  • Page 105: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self-Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 106: Diagnostic Error Codes

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 107: Drain Residual Flea Power (Perform Hard Reset)

    6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...

  • Page 108: Chapter 9: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 44. Self-help resources  Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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