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HP EliteDesk 800 G3 TWR Hardware Reference Manual
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HP EliteDesk 800 G3 TWR Hardware Reference Manual

HP EliteDesk 800 G3 TWR Hardware Reference Manual

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Hardware Reference Guide
HP EliteDesk 800/880 G3 TWR Business PC

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  • Page 1 Hardware Reference Guide HP EliteDesk 800/880 G3 TWR Business PC...
  • Page 2 United States and/or other countries. bound by the terms of the HP End User License Agreement (EULA). If you do not accept these The information contained herein is subject to license terms, your sole remedy is to return the change without notice.
  • Page 3 About This Book This guide provides basic information for upgrading the HP EliteDesk Business PC. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Installing a 2.5-inch hard drive ......................39 Removing and installing an M.2 SSD storage card ................41 Installing a security lock ............................44 Cable lock ............................44 Padlock .............................. 44 HP Business PC Security Lock V2 ...................... 45 Front bezel security ........................... 50...
  • Page 6 Appendix A Battery replacement ........................52 Appendix B Electrostatic discharge ........................55 Preventing electrostatic damage ........................55 Grounding methods ............................. 55 Appendix C Computer operating guidelines, routine care and shipping preparation ..........56 Computer operating guidelines and routine care ....................56 Optical drive precautions .............................

  • Page 7: Product Features

    Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.

  • Page 8: Front Panel Components

    Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Front panel components 5.25-inch half-height drive bay (behind bezel) Audio-out (headphone) jack Slim optical drive (optional) USB 2.0 port with HP Sleep and Charge SD card reader (optional) USB 2.0 port Power button USB 3.x ports (2)

  • Page 9: Rear Panel Components

    Power cord connector NOTE: Your model may have additional optional ports available from HP. When a device is plugged into either audio jack, a dialog box will appear on the monitor screen asking if you want to use the jack for a microphone or a headphone. You can also reconfigure the jacks at any time by double-clicking the Audio Manager icon in the Windows taskbar.

  • Page 10: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 11: Hardware Upgrades

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. WARNING! Energized and moving parts inside.

  • Page 12: Removing The Computer Access Panel

    Removing the computer access panel To access internal components, you must remove the access panel: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the AC outlet and disconnect any external devices.

  • Page 13: Replacing The Computer Access Panel

    Replacing the computer access panel Be sure that the access panel release lever is locked into place, and then place the access panel on the computer (1) and slide the panel forward (2). The release lever will automatically move back to the right and secure the access panel.

  • Page 14: Removing The Front Bezel

    Removing the front bezel Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the AC outlet and disconnect any external devices.

  • Page 15: Removing Bezel Blanks

    Removing bezel blanks On some models, bezel blanks cover the optical drive bays. You must remove the bezel blank before installing an optical drive. To remove a bezel blank: Remove the access panel and front bezel. To remove a 5.25-inch optical drive bezel blank, press inward on the two tabs on the right side of the blank (1), and then rotate the blank off the front bezel (2).

  • Page 16: Replacing The Front Bezel

    NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: Turn off the computer properly through the operating system, and turn off any external devices.
  • Page 17 To remove the dust filter, use your fingers to separate the filter from the front bezel at the tab locations shown below. Use a soft brush or cloth to clean dust from the filter. If heavily soiled, rinse the filter clean with water. To replace the dust filter, press the filter firmly onto the front bezel at the tab locations shown below.

  • Page 18: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item System board connector System board label Color Component PCI Express x16 downshifted to X4PCIEXP white Expansion card a x4 PCI Express x1 X1PCIEXP2 Black Expansion card...

  • Page 19: Upgrading System Memory

    Upgrading system memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode.
  • Page 20 DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this configuration, 4 GB will run as dual-channel and 1 GB will run as single-channel. In any mode, the maximum operational speed is determined by the slowest DIMM in the system. ●...
  • Page 21 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Press the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). NOTE: A memory module can be installed in only one way.

  • Page 22: Removing Or Installing An Expansion Card

    Removing or installing an expansion card The computer has two PCI Express x1 expansion sockets, one PCI Express x16 expansion socket, and one PCI Express x16 expansion socket that is downshifted to a x4 socket. NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 socket that is NOT downshifted to a x4.
  • Page 23 Two of the slot covers slide out of the back of the chassis. Pull the slot cover straight up then ● away from the inside of the chassis. The other two slot covers must be removed with a screwdriver. Insert a flat-bladed ●...
  • Page 24 If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up (1) then away from the inside of the chassis (2) to remove it.
  • Page 25 To install a half-length expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2).
  • Page 26 To install a full-length expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2).
  • Page 27 Rotate the slot cover retention latch back in place to secure the expansion card. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel. Reconnect the power cord and any external devices, and then turn on the computer. Lock any security devices that were disengaged when the access panel was removed.

  • Page 28: Drive Positions

    Drive positions Drive positions 5.25-inch half-height drive bay 2.5-inch hard drive bay 3.5-inch secondary hard drive bay 9.5 mm slim optical drive bay 3.5-inch primary hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above.

  • Page 29: Removing And Installing Drives

    You must install mounting screws for hard drives and 5.25-inch optical drives to ensure the drive will ● line up correctly in the drive cage and lock in place. HP has provided four extra 3.5-inch hard drive mounting screws installed on top of the drive bay.

  • Page 30: Removing A 5.25-Inch Drive

    Removing a 5.25-inch drive NOTE: All removable media should be taken out of a drive before removing the drive from the computer. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices.

  • Page 31: Installing A 5.25-Inch Drive

    Push the green drivelock mechanism towards the optical drive (1), and then slide the drive from the drive bay (2). Installing a 5.25-inch drive Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices.
  • Page 32 If you are installing an optical drive, install four M3 metric mounting screws (not provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer the four M3 metric mounting screws from the old drive to the new one.
  • Page 33 Slide the drive into the drive bay, making sure to align the mounting screws with the mounting slots, until the drive snaps into place. Connect the power cable (1) and data cable (2) to the rear of the optical drive. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board.

  • Page 34: Removing A 9.5 Mm Slim Optical Drive

    Removing a 9.5 mm slim optical drive IMPORTANT: All removable media should be taken out of a drive before removing the drive from the computer. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices.

  • Page 35: Installing A 9.5 Mm Slim Optical Drive

    Push the green release latch on the right rear side of the drive toward the center of the drive (1), and then slide the drive forward and out of the bay (2). Installing a 9.5 mm slim optical drive Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
  • Page 36 Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive. Slide the optical drive through the front bezel all the way into the bay (1) so that the latch on the rear of the drive locks into place (2).
  • Page 37 Connect the power cable (1) and data cable (2) to the rear of the optical drive. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 12 for an illustration of the system board drive connectors.

  • Page 38: Removing A 3.5-Inch Hard Drive

    Removing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.

  • Page 39: Installing A 3.5-Inch Hard Drive

    Remove the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). Remove the four mounting screws (two on each side) from the old drive. You will need these screws if you install a new drive.
  • Page 40 Remove the computer access panel. Install mounting screws on the sides of the hard drive using standard 6-32 silver-and-blue mounting screws. NOTE: Four extra 6-32 mounting screws for 3.5-inch hard drives are installed on the exterior of the hard drive bays. Refer to Removing and installing drives on page 23 for an illustration of the extra 6-32 mounting screws location.
  • Page 41 Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws ◦ through the underside of the bracket and into the drive. Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of ◦...
  • Page 42 Remove the hard drive cage if it was not already removed. Push the green drivelock mechanism away from the hard drive bays (1), lift the rear of the drive cage up (2), and then slide the drive cage back and lift it out of the chassis (3).
  • Page 43 Replace the drive cage. Align the rivets on the front of the cage with the slots on the chassis, press the front of the cage down into the slots, and then slide the cage forward (1). Then press the rear of the cage down (2) so that the drive lock mechanism latches on to the drive cage (3).

  • Page 44: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices. Disconnect the power cord from the AC outlet and disconnect any external devices.

  • Page 45: Installing A 2.5-Inch Hard Drive

    Install four black-and-blue M3 mounting screws (two on each side of the drive). NOTE: M3 metric mounting screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive.
  • Page 46 Align the front mounting screws on the drive with the J-slots on the sides of the drive bay. Press the front of the drive into the drive bay, and then slide the drive forward (1). Then press the rear of the drive down into the drive bay (2) so that the drive is secured in place.

  • Page 47: Removing And Installing An M.2 Ssd Storage Card

    Removing and installing an M.2 SSD storage card NOTE: The computer supports 2230 and 2280 M.2 SSD cards. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, and turn off any external devices.
  • Page 48 To remove an M.2 SSD card, remove the screw that secures the card (1), lift the end of the card up (2), and then slide the card out of the system board connector (3). To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30°...
  • Page 49 Replace the drive cage. Align the rivets on the front of the cage with the slots on the chassis, press the front of the cage down into the slots, and then slide the cage forward (1). Then press the rear of the cage down (2) so that the drive lock mechanism latches onto the drive cage (3).

  • Page 50: Installing A Security Lock

    Installing a security lock The security locks displayed below and on the following pages can be used to secure the computer. Cable lock Padlock Chapter 2 Hardware upgrades...

  • Page 51: Hp Business Pc Security Lock V2

    HP Business PC Security Lock V2 The HP PC Security Lock V2 is designed to secure all of the devices at your workstation. Attach the security cable fastener to a desktop using the appropriate screws for your environment (screws not provided) (1), and then snap the cover onto the base of the cable fastener (2).
  • Page 52 Slide the security cable through the security cable fastener. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear of the monitor (1), close the scissor hands together to secure the lock in place (2), and then slide the cable guide through the center of the monitor lock (3).
  • Page 53 Slide the security cable through the security guide installed on the monitor. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (screw not provided) (1), and then place the accessory cables into the base of the fastener (2) Installing a security lock...
  • Page 54 Slide the security cable through the holes in the accessory cable fastener. Screw the lock to the chassis using the screw provided. Chapter 2 Hardware upgrades...
  • Page 55 Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. When you have completed all steps, all of the devices at your workstation will be secured. Installing a security lock...

  • Page 56: Front Bezel Security

    Front bezel security The front bezel can be secured in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
  • Page 57 Install the security screw through the inside front of the chassis into the front bezel to secure the bezel in place. Replace the computer access panel. Reconnect the power cord and any external devices, and then turn on the computer. Lock any security devices that were disengaged when the access panel was removed.

  • Page 58: Appendix A Battery Replacement

    The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 59 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
  • Page 60 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Reconnect the power cord and any external devices, and then turn on the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 61: Appendix B Electrostatic Discharge

    ● Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.

  • Page 62: Appendix C Computer Operating Guidelines, Routine Care And Shipping Preparation

    Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 63: Optical Drive Precautions

    ● Safety If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an authorized HP service provider. Shipping preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files to an external storage device. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit.

  • Page 64: Appendix D Accessibility

    Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 65: Index

    44 locations 22 cable lock 44 front bezel 50 dust filter 10 front bezel 50 HP Business PC Security Lock 45 HP Business PC Security Lock 45 padlock 44 padlock 44 serial number location 4 electrostatic discharge, preventing...

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