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HP Elite x360 14 inch G11 Maintenance And Service Manual
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HP Elite x360 14 inch G11 Maintenance And Service Manual

HP Elite x360 14 inch G11 Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite x360 14 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Elite x360 14 inch G11

  • Page 1 Maintenance and Service Guide HP Elite x360 14 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome and Google are trademarks User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 360 modes (select products only)....................................8 Display .................................................. 8 Auto Lock and Awake........................................8 Low blue light mode (select products only)..............................9 Keyboard area...............................................10 Touchpad ...............................................10 Touchpad settings .......................................10...
  • Page 5 Touchpad .............................................. 62 Transfer board cable ........................................63 Transfer board...........................................64 Top cover with keyboard ......................................65 6 Computer Setup (BIOS), TPM, and HP Sure Start ..............................67 Using Computer Setup ...........................................67 Navigating and selecting in Computer Setup ............................67 Restoring factory settings in Computer Setup............................68 Updating the BIOS .........................................68...
  • Page 6 7 Backing up, restoring, and recovering....................................71 Backing up information and creating recovery media.............................71 Using Windows tools for backing up...................................71 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......71 Restoring and recovering your system..................................72 Creating a system restore .......................................72 Restoring and recovery methods ..................................72...
  • Page 7 Current BIOS steps ..........................................83 Nonvolatile memory usage ........................................85 Questions and answers ........................................86 Using HP Sure Start (select products only)................................87 11 Power cord set requirements.........................................88 Requirements for all countries ......................................88 Requirements for specific countries and regions.............................88 12 Recycling................................................91 Index....................................................92...
  • Page 8 Category Description Product Name HP Elite x360 14 inch G11 Notebook PC Processors Intel® Core™ Ultra7 165H vPro Enterprise 5.00 GHz processor (16 cores, 24 MB L3 cache, 28 W) Intel Core Ultra7 155H 4.80 GHz processor (16 cores, 24 MB L3 cache, 28 W) Intel Core Ultra5 135H vPro Enterprise 4.60 GHz processor (14 cores, 18 MB L3 cache, 28 W)
  • Page 9 Support for discrete amplifiers Support for discrete Poly Studio Support for quad speakers Integrated HP Wide Vision Camera: Fixed, USB 2.0, 5 MP, infrared, wide field-of-view (WFOV) Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression Time-of-flight camera (ToF camera)
  • Page 10 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 6 cell, 68 Whr, polymer, HP Long Life battery and 3 cell, 56 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters Non-Power Factor Correction (nPFC) or Power Factor Correction (PFC)
  • Page 11 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
  • Page 12 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.
  • Page 13 – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 14 Interface (HDMI) device. USB Type-C® power connectors and Connect an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging the Charge and DisplayPort output (2) computer battery.
  • Page 15 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 16 The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...
  • Page 17 For wireless regulatory notices, see the section of the country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.
  • Page 18 Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse.
  • Page 19 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.
  • Page 20 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app. If Fingerprint recognition is not listed as an option, then your notebook does not include a fingerprint reader.
  • Page 21 Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 22 Table 2-7 Special keys and their descriptions (continued) Component Description Windows key Opens the Start menu. NOTE: Pressing the Windows key again closes the Start menu. Action keys Execute frequently used system functions. Windows Copilot key Opens Windows Copilot (select products only). Power button ●...
  • Page 23 Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 24 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...
  • Page 25 Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 26 Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the SIM card, insert a small straightened paper clip into the card tray access hole and press in gently on the clip. The tray will pop out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on the tray until it is firmly seated.
  • Page 27 To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, with infrared webcam, for use on computer N98092-001 models equipped with WLAN; typical brightness: 400 nits 35.6 cm (14.0 in), brightview, UWVA, LBL, WUXGA, with infrared webcam, for use on computer N98091-001 models equipped with WWAN;...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), antiglare, UWVA, LBL, WUXGA, with infrared webcam, for use on computer N98087-001 models equipped with WWAN; typical brightness: 400 nits 35.6 cm (14.0 in), antiglare, UWVA, LBL, WUXGA, with infrared webcam, for use on computer N98086-001 models equipped with WLAN;...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC M16560-001 1 TB, M.2 2280, PCIe-4×4, NVMe, value SSD N45474-001 512 GB, M.2 2280, PCIe-4×4, NVMe, SSD N45476-001 512 GB, 2280, PCIe-4×4, NVMe, SSD with TLC M17436-001...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core U7-165H processor, 16 GB of system memory, TIPD, and a non- N97659-001 Windows operating system Equipped with an Intel Core U7-155H processor, 32 GB of system memory, TIPD, and the N97658-601 Windows 11 operating system Equipped with an Intel Core U7-155H processor, 32 GB of system memory, TIPD, and a non-...
  • Page 32 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core U7-165H processor, 32 GB of system memory, TIPD, and the N97674-601 Windows 11 operating system Equipped with an Intel Core U7-165H processor, 32 GB of system memory, TIPD, and a non- N97674-001 Windows operating system Equipped with an Intel Core U7-165H processor, 16 GB of system memory, TIPD, and the...
  • Page 33 280 W AC adapter (PFC, 3 prong, 7.4 mm, slim) M52952-001 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 100 W AC adapter (nPFC, 3 prong, USB Type-C PD) N57045-001...
  • Page 34 Spare part number Cable Kit (includes fingerprint reader cable, NFC module cable, and touchpad cable) N98116-001 Dock HP Thunderbolt G4 280 W dock (includes combination cable) M97106-001 HP Thunderbolt G4 120 W dock (includes cable) M97105-001 HP Thunderbolt 120 W dock (includes cable)
  • Page 35 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Israel L19362-001 For use in Italy L19364-001 For use in Japan L19365-001 For use in North America L19367-001 For use in the People's Republic of China L19368-001 For use in South Africa L19369-001...
  • Page 36 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Power cord (C5, 1.0 m [3.3 ft], premium with sticker, NP): For use in Argentina L42493-001 For use in Australia L42486-001...
  • Page 37 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C13, 1.0 m [3.3 ft], premium with tag) For use in Argentina L32029-001 For use in Brazil L32030-001 For use in Italy L32031-001 Power cord (C13, 1.0 m [3.3 ft], premium with tag LW) For use in Australia N24670-002 For use in Denmark...
  • Page 38 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
  • Page 39 IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 40 Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...
  • Page 41 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 42 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 43 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 44 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 45 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 46 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 47 To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 48 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number For use only on computer models not equipped with WWAN capability N98093-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 40).
  • Page 49 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 50 Lift the front edge of the battery (3) until it rests at an angle, and then remove the battery (4) from the computer. To install the battery, reverse the removal procedures. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on.
  • Page 51 Lift the edge of the WWAN module (3) opposite until it rests at an angle. Remove the WWAN module (4) by pulling the module away from the slot at an angle. If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
  • Page 52 Table 5-4 SSD descriptions and part numbers (continued) Description Spare part number 512 GB, 2280, PCIe-4×4, NVMe, SSD with TLC M17436-001 512 GB, M.2 2280, PCIe-4×4, SSD with SED and TLC M52031-001 256 GB, M.2 2280, PCIe-4×4, NVMe, SSD N45477-001 256 GB, M.2 2280, PCIe-4×4, NVMe, SSD with SED and TLC N35225-001 For use only in the People's Republic of China...
  • Page 53 Thoroughly clean the thermal material from the surfaces of the SSD (1) and the system board (2) each time you remove the SSD. Replacement SSD thermal material is included in the SSD spare part kit. The following illustration shows the replacement thermal material locations. To replace the SSD, reverse the removal procedures.
  • Page 54 Carefully disconnect the two WLAN antenna cables (1) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable connects to the WLAN module #2 Aux terminal.
  • Page 55 Table 5-6 System board descriptions and part numbers Description Spare part number System board (includes processor):All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system For use in all countries and regions except the People's Republic of China Equipped with an Intel Core U7-165H processor, 32 GB of system memory, OSR, TIPD, and the N97665-601 Windows 11 operating system...
  • Page 56 Table 5-6 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core U5-135H processor, 16 GB of system memory, TIPD, and a non-Windows N97655-001 operating system Equipped with an Intel Core U5-135U processor, 16 GB of system memory, TIPD, and the Windows 11 N97654-601 operating system Equipped with an Intel Core U5-135U processor, 16 GB of system memory, TIPD, and a non-Windows...
  • Page 57 Table 5-6 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core U5-135U processor, 16 GB of system memory, TIPD, and the Windows 11 N97666-601 operating system Equipped with an Intel Core U5-135U processor, 16 GB of system memory, TIPD, and a non-Windows N97666-001 operating system Before removing the system board, follow these steps:...
  • Page 58 Remove the twelve Phillips M2.0 × 4.9 screws (1) that secure the system board, the left and right I/O bracket holders, the left and right I/O brackets, the middle hook holder, and the security bracket to the computer. Loosen the Phillip captive screw (2) that secures the system board and fan/heat sink assembly to the computer.
  • Page 59 Lift the right side of the system board (1) until it rests at an angle, and then remove the system board (2) by sliding it up and to the right at an angle. To install the system board, reverse the removal procedures. Fan/heat sink assembly To remove the fan/heat sink assembly, use these procedures and illustrations.
  • Page 60 Remove the fan/heat sink assembly (4) from the system board. Thoroughly clean the thermal material from the surfaces of the fan/heat sink assembly and the system board components each time you remove the fan/heat sink assembly. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 61 Remove the fingerprint reader cable: Release the ZIF connector (1) the fingerprint reader cable is connected to, and then disconnect the fingerprint reader cable from the fingerprint reader. Remove the fingerprint reader cable (2) from the computer. To replace the fingerprint reader cable, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration.
  • Page 62 Remove the fingerprint reader bracket (3) and fingerprint reader (4) from the computer. To replace the fingerprint reader, reverse the removal procedures. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 5-9 Display assembly descriptions and part numbers Description Spare part number 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, with infrared webcam, for use on computer models...
  • Page 63 Table 5-9 Display assembly descriptions and part numbers (continued) Description Spare part number 35.6 cm (14.0 in), antiglare, UWVA, WUXGA, with TOF infrared webcam, for use on computer models N98084-001 equipped with WLAN and privacy filter; typical brightness: 800 nits Before removing the display assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
  • Page 64 Release the WLAN antenna cables from the retention clips (3) and routing channels that are built into the left I/O bracket holder. Remove the six Phillips M2.5 × 4. 1 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the top cover with keyboard until it rests at a 90-degree angle.
  • Page 65 Separate the top cover with keyboard (3) from the display assembly. To replace the display assembly, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 5-10 Speaker description and part number Description Spare part number Speakers (includes left and right speakers, cables, and six rubber isolators) N98096-001 Before removing the speakers, follow these steps:...
  • Page 66 To replace the speakers, reverse the removal procedures. NFC module cable To remove the NFC module cable, use this procedure and illustration. The NFC module cable is included in the Cable Kit, spare part number N98116-001. Before removing the NFC module cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 40).
  • Page 67 Remove the NFC module cable (3) from the computer. To replace the NFC module cable, reverse the removal procedures. NFC module To remove the NFC module, use this procedure and illustration. Table 5-11 NFC module description and part number Description Spare part number NFC module N08706-001...
  • Page 68 Detach the NFC module (2) from the computer. The NFC module is attached to the computer with double-sided adhesive. To replace the NFC module, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. The touchpad cable is included in the Cable Kit, spare part number N98116-001.
  • Page 69 Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-12 Touchpad descriptions and part numbers Description...
  • Page 70 Remove the touchpad (4) by sliding it up and back at an angle. To replace the touchpad, reverse the removal procedures. Transfer board cable To remove the transfer board cable, use this procedure and illustration. The transfer board cable is included with the transfer board spare part kit, spare part number N98118-001.
  • Page 71 Remove the transfer board cable (3) from the computer. To replace the transfer board cable, reverse the removal procedures. Transfer board To remove the transfer board, use this procedure and illustration. Table 5-13 Transfer board description and part number Description Spare part number Transfer board (includes cable) N98118-001...
  • Page 72 Detach the transfer board (3) from the computer. The transfer board is attached to the computer with double-sided adhesive. To replace the transfer board, reverse the removal procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards.
  • Page 73 Table 5-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Greece -151 Romania -271 Ukraine -BD1 Hungary -211 Russia...
  • Page 74 Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.
  • Page 75 Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .
  • Page 76 After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...
  • Page 77 BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 78 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 79 Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 80 Restoring and recovery methods on page 72 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
  • Page 81 Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
  • Page 82 Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.
  • Page 83 HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 84 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 85 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 86 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
  • Page 87 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...
  • Page 88 Table 9-1 Computer specifications (continued) Metric U.S. Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display.
  • Page 89 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Weight < 10 g < 10 g < 10 g Interface type PCIe PCIe PCIe Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms Access times, logical 0.
  • Page 90 No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 91 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.
  • Page 92 System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 93 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 94 Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 95 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 96 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 97 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
  • Page 98 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...
  • Page 99 26 caring for wood veneer 37 battery fan/heat sink assembly disinfecting 36 illustrated 25 removal 52 HP Easy Clean 35 removal 41 spare part numbers 52 removing dirt and debris 35 spare part numbers 25, 41 fingerprint reader components...
  • Page 100 HDMI 7 failure ID code 74 lights, mute 12 product description 3 installing 76 lock USB port with HP Sleep and using 74 spare part number 27 Charge 6 HP Recovery media low blue light mode 9 USB Type-C power connector...
  • Page 101 25, 58 traveling with the computer 16 speakers, identifying 13, 16 special keys, using 14 recovery 71, 72 specifications USB port with HP Sleep and discs 72 computer 80 Charge, identifying 6 media 72 display 80, 81...
  • Page 102 recovery media 71 system restore point 71 Windows Copilot key, identifying 15 Windows key, identifying 15 Windows tools, using 71 wireless antennas, identifying 10 wireless certification label 16 wireless, product description 2 WLAN antennas, identifying 10 WLAN device 16 WLAN label 16 WLAN module illustrated 23 removal 46...