Page 1 Document Part Number: 326428-001 Spares Part Number: 337256-001 Second Edition october 2003 This guide provides important information that is useful for maintaining and servicing your workstation. It provides software and hardware installation and troubleshooting information as well.
Page 2 © 2003 Hewlett-Packard Development Company, L.P. HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Red Hat is a registered trademark of Red Hat, Inc.
Page 3: Table Of Contents
2.1.4 hp software ........
Page 4 Insight Manager LC ........
Page 5 5.3.4 running diagnostic tests in Diagnostics for Windows ......5–5 5.4 troubleshooting using HP Intelligent Manageability features ......5–6 5.5 diagnostic error codes .
Page 6 ..............A–8 hp workstation xw4100 service and technical reference guide...
Page 7 CMOS ........... H–2 hp workstation xw4100 service and technical reference guide...
Page 8 ............I–19 index viii hp workstation xw4100 service and technical reference guide...
Page 9: Product Overview
This chapter presents an overview of the hardware components of the hp workstation xw4100. For a more detailed overview of all the hardware components and spare part numbers refer to the hp workstation xw4100 Illustrated Parts Map. product features 1.1.1 front panel components...
Page 10: Rear Panel Components
PS/2 Mouse Connector (green) NOTE: The rear panel connectors are labeled with industry-standard icons to assist you in connecting your peripheral devices. Also, industry-standard colors are used in identifying the connectors. 1–2 hp workstation xw4100 service and technical reference guide...
Page 11: System Board Components
1.1.3 system board components The following illustration shows the system board connectors and sockets on the hp workstation xw4100. system board components Control panel connector DIMM sockets (4) Jumper switches MultiBay connector Security (TPM module) connector Secondary IDE connector*...
Page 12: Serial Number And Coa Label Location
Keep this number available when contacting customer service for assistance. The COA label 2 is located on the top panel (in a minitower configuration). serial number and COA label locations 1–4 hp workstation xw4100 service and technical reference guide...
Page 13: Product Specifications
The following table shows the general specifications of the hp workstation xw4100. weight 16 kg/35 lb tower dimensions 45.0 x 16.8 x 45.6 cm/17.7 x 6.6 x 17.9 in (H x W x D) power supply input current 3.6 A @ 115 VAC...
Page 14: Energy Star
Energy Star® The Energy Star program is a government-backed initiative to promote energy efficiency by identifying ways to reduce energy consumption at home or in the office. Select HP workstations participate in the Energy Star program. Energy Star is not supported on Linux-based workstations.
Page 15: Hyper-Threading Technology
Linux-based systems. An SMP kernel must be installed on your system before this technology can be enabled. For more information about the Hyper-Threading Technology, you can visit the Intel® Web site www.intel.com. hp workstation xw4100 service and technical reference guide 1–7...
Page 16: Finding Additional Information
For information about the Linux operating system: www.redhat.com hp workstation xw4100 Illustrated Parts Map—This document provides an overview of all spares for the workstation as well as some basic system information. Quick Reference Guide (QRG)—This document provides general hardware information and is offered through a subscription service.
Page 17: Installing Or Restoring The Operating System
The following section discusses the operating system and HP software installation procedures. 2.1.1 Microsoft Windows 2000 Professional The first time the workstation is turned on, Microsoft Windows and HP software is automatically installed. This takes approximately 10 minutes, depending on the system hardware configuration.
Page 18: Creating An Emergency Repair Diskette
To create a restore diskette for Windows XP, go to Start > Programs > Accessories > System Tools > System Restore, and follow the instructions on the screen. 2–2 hp workstation xw4100 service and technical reference guide...
Page 19: Red Hat Linux
NOTE: selected first and then the City, before clicking the Save/Exit button. upgrading device drivers Should you ever have to upgrade a Linux device driver, visit the HP Web site at: http://www.hp.com/go/workstationsupport. www.redhat.com You can also visit Red Hat’s Web site at to check the availability of additional device drivers.
Page 20: Restoring The Operating System
Restore Plus! CD. 2.2.2 Red Hat Linux Should a recovery of the OS or software be required, insert the hp workstations Red Hat Linux with hp additions (Binary Disk 1/3) CD and follow the prompts on the screen to successfully complete the recovery process.
Page 21: System Management
If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except through hp workstation xw4100 service and technical reference guide 3–1...
Page 22: Using Computer Setup (F10)
Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive). All features identified in this chapter may not be available on all HP products. NOTE: 3.1.1 using Computer Setup (F10) Computer Setup can be accessed only by turning on the workstation or restarting the system.
Page 23: Computer Setup Menu
Disk (treated as hard drive). IDE Hard disk None (treated as Other). Disk (treated as hard drive). Legacy diskette No emulation options available. IDE CD-ROM No emulation options available. ATAPI LS-120 No emulation options available. hp workstation xw4100 service and technical reference guide 3–3...
Page 24 Allows you to enable or disable the BIOS use of DMA for IDE data transfers. Storage Options SATA Configuration (continued) (continued) Allows you to select how the SATA controller will be configured (adds as Separate Controller or Replace Primary IDE Controller). 3–4 hp workstation xw4100 service and technical reference guide...
Page 25 Allows you to set and enable power-on password. Password Security Password Options Allows you to specify whether the password is required for warm (continued) (This selection boot (CTRL+ALT+DEL). will appear only if a power-on password is set.) hp workstation xw4100 service and technical reference guide 3–5...
Page 26 Save Master Boot Saves a backup copy of the Master Boot Record of the current Record* bootable disk. NOTE: Only appears if MBR Security is enabled. *Option supported on select models. 3–6 hp workstation xw4100 service and technical reference guide...
Page 27 (These ID numbers are normally set in the factory and are used to uniquely identify the system.) • Keyboard locale setting (for example, English or German) for System ID entry. *Option supported on select models. hp workstation xw4100 service and technical reference guide 3–7...
Page 28 POST is finished. The POST delay also gives you more time to select F10 to enter Computer Setup (F10). *Available on select models. **These options should be used by advanced users only. 3–8 hp workstation xw4100 service and technical reference guide...
Page 29 • PCI SERR# generation. • ECC support allows hardware-based error correction for ECC-capable memories. *Available on select models. **These options should be used by advanced users only. hp workstation xw4100 service and technical reference guide 3–9...
Page 30 The AUTO setting attempts to optimize the frame buffer size depending on the amount of total system memory. *Available on select models. **These options should be used by advanced users only. 3–10 hp workstation xw4100 service and technical reference guide...
Page 31 Displayed only if there are multiple PCI video adapters in the Configuration system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. *Available on select models. **These options should be used by advanced users only. hp workstation xw4100 service and technical reference guide 3–11...
Page 32: Desktop Management
3.2.1 initial configuration and deployment HP workstations come with a preinstalled system software image. After a very brief software “unbundling” process, the workstation is ready to be used. You may prefer to replace the preinstalled software image with a customized set of system and application software.
Page 33: Remote System Installation
To initiate Remote System Installation, press when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. 3.2.3 software updating and management HP provides several tools for managing and updating software on desktops and workstations—Altiris eXpress, Altiris PC Transplant Pro, PC Transplant, Insight Manager™...
Page 34: Pc Transplant Pro And Pc Transplant
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password prevents unauthorized ROM upgrades. HP Insight Manager LC allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit the HP Web site at www.hp.com 3–14...
Page 35 Remote ROM flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple workstations results in a consistent deployment of and greater control over ROM images over the network.
Page 36: Remote Security Management
Remote Management Administrators Guide is included with the Remote Management Setup www.hp.com. Utilities, and is available on the HP Web site at remote wakeup and remote shutdown If your workstation has a network card installed, it may support the Remote Wakeup and Remote Shutdown functions.
Page 37: Nic Alert
Altiris eXpress and PC Transplant make it easy to replicate the configuration and custom settings of one PC and copy it to one or more PCs. For more information, visit the HP Web site at www.hp.com hp workstation xw4100 service and technical reference guide...
Page 38: Dual-State Power Button
5. Select File > Save Changes and Exit. Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows Desktop, then choose Properties. 3–18 hp workstation xw4100 service and technical reference guide...
Page 39: World Wide Web Site
HP has made the task of locating, accessing, evaluating, and installing the latest support software www.hp.com easier. You can download the software from the HP Web site at The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP workstation.
Page 40: Asset Tracking And Security
HP workstations are manufactured with the hardware and firmware required to fully support the DMI 2.0 standard. HP also offers several solutions for controlling access to valuable components and information.
Page 41 Intelligent administrator. Manageability Guide. Ownership Tag Displays ownership information, as From the Setup Utilities menu. defined by the system administrator, during system startup (protected by setup password). hp workstation xw4100 service and technical reference guide 3–21...
Page 42: Password Security
NOTE: workstation to access the utility. 3. Select Security, then select Setup Password and follow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit. 3–22 hp workstation xw4100 service and technical reference guide...
Page 43: Entering A Setup Password
F10=Setup key. If you do not press the key while the message is displayed, you must restart the NOTE: workstation to access the utility. hp workstation xw4100 service and technical reference guide 3–23...
Page 44: Deleting A Power-On Or Setup Password
See the “national keyboard delimiter characters” section for information about the NOTE: alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup. 3–24 hp workstation xw4100 service and technical reference guide...
Page 45: Network Server Mode
DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed-up. Ä CAUTION: In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. hp workstation xw4100 service and technical reference guide 3–25...
Page 46: Using Drivelock
DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled.
Page 47: Hood Cover Sensor
4. Before exiting, click File > Save Changes and Exit. solenoid hood cover lock The solenoid hood cover lock is available as an option on hp workstation xw4100 models (this options comes as a kit that includes the hood cover sensor). When installed, the solenoid hood cover lock can prevent unauthorized access to the internal components.
Page 48 PC component failure (such as processor or power supply) Forgotten password Ä CAUTION: The hood cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one. To obtain the FailSafe Key, do any one of the following: Contact your authorized HP reseller or service provider.
Page 49: Master Boot Record Security
Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must Save the MBR of the current bootable disk; or Disable the MBR Security feature. You must know the setup password, if one exists. hp workstation xw4100 service and technical reference guide 3–29...
Page 50: Kensington Cable Lock Provision
You can then view current system health by using the Management Agent. If the workstation is connected to a network managed by a HP Insight Manager product or other management products from HP Management Solutions Partners, the workstation also sends a fault notice to the network management application.
Page 51: Drive Protection System
Drive Protection System The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. Each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.
Page 52: Configuration Record
3.3.2 running Configuration Record To run this program: 1. Click Start > HP Information Center > Configuration Record. Alternately, you can access Diagnostics for Windows via the control panel. The Configuration Record utility has two view options: Show Changed Items Only and NOTE: Show All.
Page 53: Removal And Replacement Procedures
When you put on the headphones, slowly increase the volume until you find a comfortable listening level. When you can hear comfortably and clearly, without distortion, leave the volume in that position. hp workstation xw4100 service and technical reference guide 4–1...
Page 54: Removing And Replacing The Hood Cover
Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your workstation, or to HP so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.
Page 55: Electrostatic Discharge Information
When handling or touching a sensitive component or assembly, ground yourself by touching the chassis. Avoid contact with pins, leads, or circuitry. Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. hp workstation xw4100 service and technical reference guide 4–3...
Page 56: Personal Grounding Methods And Equipment
Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels 4–4 hp workstation xw4100 service and technical reference guide...
Page 57: Tools And Software Requirements
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 58: Special Handling Of Components
“electrostatic discharge information” section in this chapter. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. 4–6 hp workstation xw4100 service and technical reference guide...
Page 59: Lithium Coin Cell Battery
You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage. 6. Disconnect the power cord from the electrical outlet and then from the workstation. 7. Disconnect all peripheral device cables from the workstation. hp workstation xw4100 service and technical reference guide 4–7...
Page 60: Removal And Replacement Of Components
If a security padlock is installed, it should be removed before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following illustration. 4–8 hp workstation xw4100 service and technical reference guide...
Page 61: Cable Lock (Optional)
4.3.3 hood cover Before accessing the internal components of the hp workstation xw4100, the hood cover must be removed. To remove the panel, follow these instructions.
Page 62: Front Bezel
2. Remove the desired bezel blank 2 by pulling the blank away from the subpanel. The bezel blanks are keyed to assist you in replacing the blanks. NOTE: 4–10 hp workstation xw4100 service and technical reference guide...
Page 63: Chassis Feet
4.3.6 chassis feet The hp workstation xw4100 ships in a minitower configuration and chassis feet are installed on the base of the workstation. The unit ships with additional feet should you convert the unit to a desktop.
Page 64: Front Panel Assembly
Care must be taken when removing these cables. 6. Slide the front panel cables through the chassis and out the front of the unit. To replace the front panel assembly, reverse the previous steps. 4–12 hp workstation xw4100 service and technical reference guide...
Page 65: Power Button Assembly
3. Remove the four screws 1 from the back panel as shown in the following illustration. 4. Slide the power supply 2 toward the front and lift up to remove it from the chassis. To install the power supply, reverse the previous steps. hp workstation xw4100 service and technical reference guide 4–13...
Page 66: System Fan
To replace a system fan, reverse the previous steps. Ä CAUTION: When installing the system fan, ensure that the fan is situated so that the airflow direction is going out of the chassis. 4–14 hp workstation xw4100 service and technical reference guide...
Page 67: Hood Cover Sensor (Optional)
3. Pull the hood cover sensor 2 down and remove it from the chassis. To replace the hood cover sensor, reverse the previous steps. hp workstation xw4100 service and technical reference guide 4–15...
Page 68: Solenoid Hood Cover Lock (Optional)
1. Disconnect the speaker from the system board. 2. Remove the four screws as shown in the following illustration. 3. Slide the speaker out of the chassis. To replace the speaker, reverse the previous steps. 4–16 hp workstation xw4100 service and technical reference guide...
Page 69: Processor Heatsink
4. Rotate the heatsink 4 slightly to break the adhesive compound between the heatsink and processor. 5. Lift the heatsink 5 unit. To replace the heatsink assembly, reverse the previous steps. New thermal grease must be applied between the heatsink and processor. hp workstation xw4100 service and technical reference guide 4–17...
Page 70: Memory
4.3.16 memory There are four memory sockets in the hp workstation xw4100. The system supports industry-standard 184-pin, PC 2700 (ECC or non-ECC) compliant or PC 3200 (ECC only) compliant 2.5V unbuffered DDR-SDRAM. The system is capable of supporting up to 4 GB of memory (1 GB DIMM in each socket).
Page 71: Agp Cards
5. To remove an AGP card, open the PCI levers 1 by first pressing down and then out. 6. Press in on the AGP socket release latch 2 as shown in the following illustration. 7. Lift the AGP card 3 out of the socket. hp workstation xw4100 service and technical reference guide 4–19...
Page 72: Pci Expansion Cards (Optional)
2. Remove the PCI slot cover 2 as shown in the following illustration. 3. Install the PCI expansion card 3. Verify that the keyed components of the card align with the PCI socket. 4. Close the PCI levers 4 as shown. 4–20 hp workstation xw4100 service and technical reference guide...
Page 73: Battery
4.3.20 optical drive (minitower position) To remove an optional optical drive, you must first release the drivelock. To release the drivelock: 1. Disconnect the power 1, drive 2, and audio 3 cables from the drive. hp workstation xw4100 service and technical reference guide 4–21...
Page 74 3. After pulling the drive 1 out, remove the four guide screws 2 from the drive as shown in the following illustration. 4. Verify the jumper settings of the new drive are set correctly. 4–22 hp workstation xw4100 service and technical reference guide...
Page 75: Optical Drive (Desktop Position)
To remove an optional optical drive, you must first release the drivelock. To release the drivelock: 1. Disconnect the audio 1 , drive 2, and power 3 cables from the drive. hp workstation xw4100 service and technical reference guide 4–23...
Page 76 5. To install a drive, insert the four guide screws 1 and slide the drive 2 into the unit until it snaps into place. 6. Connect the drive, power, and audio cables. 4–24 hp workstation xw4100 service and technical reference guide...
Page 77: Diskette Drive
2. Lift up on the green drivelock release tab 1 and slide the hard drive 2 out of the chassis at the same time. To install a hard drive, reverse the previous steps, but verify that the jumper settings are set. hp workstation xw4100 service and technical reference guide 4–25...
Page 78: Ide Hard Drive Performance
4. Slide the board 2 toward the front of the chassis and then lift it out of the unit. To replace the system board, slide the board back in and lay it down until the release tab snaps it back into place. Re-install all cards and reconnect all cables. 4–26 hp workstation xw4100 service and technical reference guide...
Page 79: System Diagnostics And Troubleshooting
Remove all diskettes and CDs from the drives before you turn on the system. Are all switches set correctly, including the power supply voltage select switch? Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board? hp workstation xw4100 service and technical reference guide 5–1...
Page 80: Diagnostics For Windows
Running tests is optional but recommended after installing or connecting a new device. Third party devices not supported by HP may not be detected. Save, print, or display the information generated by the utility. 5.3.1 detecting Diagnostics for Windows Some workstations ship with the Diagnostics for Windows preloaded, but not preinstalled.
Page 81: Using Categories In Diagnostics For Windows
5.3.3 using Categories in Diagnostics for Windows To use categories: 1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel. The screen displays the overview of the workstation hardware and software.
Page 82: Menu Bar-File, Categories, Navigation, Level, Tab, Help
Error—Displays any errors that occurred during device testing. The window lists the device being tested, the type and number of errors, and the error code. Help—Contents, How to use Help, About. 5–4 hp workstation xw4100 service and technical reference guide...
Page 83: Running Diagnostic Tests In Diagnostics For Windows
5.3.4 running diagnostic tests in Diagnostics for Windows To run diagnostic tests: 1. Click Start > HP Information Center > Diagnostics for Windows. Alternately, you can access Diagnostics for Windows via the control panel. The screen displays the overview of the workstation hardware and software. Five tabs are displayed below the row of icons: Overview, Test, Status, Log, and Error.
Page 84: Troubleshooting Using Hp Intelligent Manageability Features
HP Insight. For more detailed information, refer to the online Intelligent Manageability Guide. 5.5 diagnostic error codes This sections gives an overview of the diagnostic lights and error codes that are related to the hp workstation xw4100. 5–6...
Page 85: Diagnostic Light Codes
3. If fan is plugged in and seated but not spinning, then replace processor fan. 4. Reseat CPU heatsink and verify fan assembly properly attached. hp workstation xw4100 service and technical reference guide 5–7...
Page 86 2 second pause. 7 Beeps. Blinks RED 8 X, once Invalid ROM based on bad checksum. per second, then 1. Reflash ROM. 2 second pause. 2. Replace system board. 8 Beeps. 5–8 hp workstation xw4100 service and technical reference guide...
Page 87: Error Codes
The following table lists the device codes (AABB-CC) and the subtest code (AABB-CC) covered by HP Diagnostics Tests. Some codes listed in this table will not apply to the workstations described in this manual and will not be detailed in the tables that follow.
Page 88: Microprocessor
Installed devices test failed. Check system configuration. Verify cable connections. Check switch settings. Run Diagnostics utility. Remove all devices except processor and replace one-at-a-time until a failure occurs. Replace the system board. 5–10 hp workstation xw4100 service and technical reference guide...
Page 89: Memory
(BIOS) to beep, as a warning of possible keyboard problems. Wait until after the system has Num Lock Num Lock booted, then press the key. If the light on the keyboard toggles on and off with each press of the key, the keyboard is functioning properly. hp workstation xw4100 service and technical reference guide 5–11...
Page 90: Parallel Port
2. Run Computer Setup and TEST. serial port error code description recommended action 1101-xx Serial port test failed. 1. Run Computer Setup or Windows 2000 or Windows XP. 2. Replace the system board and retest. 5–12 hp workstation xw4100 service and technical reference guide...
Page 91: Modem Communications
1715-xx Head select test failed. 1716-xx Conditional format test failed. 1717-xx ECC* test failed. 1719-xx Power mode test failed. 1724-xx Network preparation test failed. 1736-xx Monitoring test failed. *Error Correction Code hp workstation xw4100 service and technical reference guide 5–13...
Page 92: Tape Drive
Video noise pattern test failed. 2401-xx Graphics controller test failed. 1. Reseat the video card (if applicable) and retest. 2. Replace the video card and retest. 3. Replace the system board and retest. 5–14 hp workstation xw4100 service and technical reference guide...
Page 93 640 × 480 graphics test failed. 2432-xx 320 × 200 graphics (256 color mode) test failed. 2448-xx Advanced VGA Controller test failed. 2451-xx 132-column Advanced VGA test failed. 2456-xx Advanced VGA 256 Color test failed. hp workstation xw4100 service and technical reference guide 5–15...
Page 94: Audio
6605-xx Read test failed. 4. Reseat and/or replace the power and 6608-xx Controller test failed. signal cables and retest. 6623-xx Random read test failed. 5. Replace the CD-ROM drive and retest. 5–16 hp workstation xw4100 service and technical reference guide...
Page 95: Pointing Devices
65XX-XX Hard Drive 66XX-XX CD-ROM Drive and PD-CD Drive 67XX-XX Tape Drive test names XX00-XX XX05-XX Read XX06-XX SA/Media XX08-XX Controller XX09-XX Media erase XX23-XX Random read XX28-XX Media load/unload hp workstation xw4100 service and technical reference guide 5–17...
Page 96: Test Error Codes
XXXX-31 Unrecoverable error. Replace the indicated device. XXXX-32 Controller/drive Replace the indicated device. disconnected. XXXX-33 Illegal controller command. Replace the indicated device. XXXX-34 Invalid SCSI bus phase. Replace the indicated device. 5–18 hp workstation xw4100 service and technical reference guide...
Page 97 1. Ensure proper air flow. 2. Perform required maintenance and cleaning. XXXX-99 Autoloader reported tapes 1. Install tape(s) in autoloader tape drive not loaded properly. according to test instructions. 2. Change autoloader magazine. hp workstation xw4100 service and technical reference guide 5–19...
Page 98: Troubleshooting Scenarios And Solutions
(some fans only operate when needed). 3. Ensure the processor heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. 5–20 hp workstation xw4100 service and technical reference guide...
Page 99 5. If the 3.3 V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. hp workstation xw4100 service and technical reference guide 5–21...
Page 100: Solving Power Supply Problems
Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 4. Replace the power supply. 5. Replace the system board. 5–22 hp workstation xw4100 service and technical reference guide...
Page 101: Solving Diskette Problems
Not enough space is left Use another diskette. on the diskette. Diskette write control is Use Computer Setup to check the enabled. storage security feature disabled settings. Diskette is damaged. Replace the damaged disk. hp workstation xw4100 service and technical reference guide 5–23...
Page 102 Removable Media Boot in Storage > Computer Setup. Storage Options. Diskette MBR validation Run Computer Setup and disable is enabled. Diskette MBR Validation in Storage > Storage Options. 5–24 hp workstation xw4100 service and technical reference guide...
Page 103: Solving Hard Drive Problems
Run Computer Setup and increase the immediately after POST Delay in Advanced > Power-On power-up. Options. Nonsystem disk/NTLDR System is trying to start Remove the diskette from the diskette missing message. from a non-bootable drive. diskette. hp workstation xw4100 service and technical reference guide 5–25...
Page 104 “Shut Down” procedure. commands. 2. Press the power button for four or more seconds to turn off the power. 3. Restart the workstation using the power button. 5–26 hp workstation xw4100 service and technical reference guide...
Page 105: Solving Display Problems
2. Replace the graphics card. pause, and the workstation beeps six times. 3. Replace the system board. For systems with integrated graphics, replace the system board. hp workstation xw4100 service and technical reference guide 5–27...
Page 106 High pitched noise coming Brightness and/or Lower brightness and/or contrast from inside a flat panel contrast settings are settings. monitor. too high. 5–28 hp workstation xw4100 service and technical reference guide...
Page 107: Solving Audio Problems
2. On the Hardware tab, click the Device Manager button. 3. Right-click on the CD/DVD device and select Properties. 4. On the Properties tab, make sure “Enable digital CD audio for this CD-ROM device” is checked. hp workstation xw4100 service and technical reference guide 5–29...
Page 108 1. Before recording, make sure there locked up while recording be full. is enough free space on the hard audio. disk. 2. Try recording the audio file in a compressed format. 5–30 hp workstation xw4100 service and technical reference guide...
Page 109: Solving Printer Problems
Printer is offline. The printer may be out 1. Check the paper tray and refill it of paper. if it is empty. 2. Select online. hp workstation xw4100 service and technical reference guide 5–31...
Page 110: Solving Keyboard And Mouse Problems
Mouse will only move Mouse roller ball is Remove roller ball cover from the vertically or horizontally, dirty. bottom of the mouse and clean it. or movement is jerky. 5–32 hp workstation xw4100 service and technical reference guide...
Page 111: Solving Front Panel Component Problems
The IEEE-1394 port is not The port is not there You can buy an IEEE1394 connection. active. because it was not Contact an HP seller. purchased with the system. hp workstation xw4100 service and technical reference guide 5–33...
Page 112 4. Be sure to connect the IEEE-1394 cable adapter to the card. See “IEEE-1394 (optional)” 5. Be sure to connect the front IEEE-1394 pre-installed cable to the adapter cable. See “IEEE-1394 (optional)” 5–34 hp workstation xw4100 service and technical reference guide...
Page 113: Solving Hardware Installation Problems
2. Observe the beeps and LED lights on the front of the workstation. See the “Power-On Self-Test (POST) and error messages” section to determine possible causes. hp workstation xw4100 service and technical reference guide 5–35...
Page 114: Solving Network Problems
Network driver is not Reinstall network drivers. properly loaded. System cannot autosense Disable auto-sensing capabilities and the network. force the system into the correct operating mode. 5–36 hp workstation xw4100 service and technical reference guide...
Page 115 Restore Plus! CD. cause. corrupted. The cable is not securely Ensure that both ends of the cable are connected. securely attached to the correct devices. The network controller is Replace the NIC. defective. hp workstation xw4100 service and technical reference guide 5–37...
Page 116: Solving Memory Problems
Flash the ROM. reports unprogrammed EEPROM. 5.6.12 solving memory problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. solving memory problems problem cause...
Page 117: Solving Processor Problems
Movie will not play in the Movie may be See the documentation that came with DVD drive. regionalized for a the DVD drive. different country. Decoder software is not Install decoder software. installed. hp workstation xw4100 service and technical reference guide 5–39...
Page 118: Solving Diskonkey Problems
DiskOnKey in Windows XP. available. The workstation boots to DiskOnKey is bootable. Install the DiskOnKey after the DOS after making a operating system boots. bootable DiskOnKey. 5–40 hp workstation xw4100 service and technical reference guide...
Page 119: Solving Internet Access Problems
3. On the General tab, click the Delete Cookies button. Cannot automatically You must log on to the Log on to the ISP and launch the launch Internet programs. ISP before some desired program. programs will start. hp workstation xw4100 service and technical reference guide 5–41...
Page 120 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. 5–42 hp workstation xw4100 service and technical reference guide...
Page 121: Power-On Self-Test (Post) And Error Messages
ACPO/USB Buffers @ Top of Memory under constraints. the Advanced > Power-On option. 150-SafePost Active A PCI expansion card is not Restart the workstation. responding. Disable SafePost. If the expansion card does not respond, replace the card. hp workstation xw4100 service and technical reference guide 5–43...
Page 122 Try another memory socket. Memory Socket(s) y,y Replace memory module if problem persists. 212-Failed Processor Processor has failed to Reseat the processor in its socket. initialize. If the processor does not respond, replace it. 5–44 hp workstation xw4100 service and technical reference guide...
Page 123 Reconfigure card resources and/or run Computer Setup (F10 Setup). 410-Audio Interrupt IRQ address conflicts with Reset the IRQ. Conflict another device. 411-Network Interface IRQ address conflicts with Reset the IRQ. Card Interrupt Conflict another device. hp workstation xw4100 service and technical reference guide 5–45...
Page 124 Run Computer Setup (F10 Setup). Port Address Remove expansion cards. Assignment Conflict Clear CMOS. 612-Secondary Diskette Configuration error. Run Computer Setup (F10 Setup). Port Address Remove expansion cards. Assignment Conflict Clear CMOS. 5–46 hp workstation xw4100 service and technical reference guide...
Page 125 Detected 1202-MIDI Port Address Device IRQ address conflicts Reset the IRQ. Conflict Detected with another device. 1203-Game Port Device IRQ address conflicts Reset the IRQ Address Conflict with another device. Detected hp workstation xw4100 service and technical reference guide 5–47...
Page 126 Error ROM BIOS. 1998-Master Boot The previously saved copy of Run Computer Setup and save the MBR of the Record has been lost. the MBR has been corrupted. current bootable disk. 5–48 hp workstation xw4100 service and technical reference guide...
Page 127 Replace the memory module. Detected in Memory than one bad bit in a 64-bit Module. quadword of the memory array. Parity Check 2. Parity RAM failure. Run Computer Setup and Diagnostic utilities. hp workstation xw4100 service and technical reference guide 5–49...
Page 128: Remote Diagnostics Enabling Agent
In addition, the Remote Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent.
Page 129: A Ultra Ata Drive Guidelines And Features
Device 0 connector = black face Device 1 connector = gray face The color code of an industry-standard cable is valid only if the drive’s jumper is in the NOTE: cable-select position. hp workstation xw4100 service and technical reference guide A–1...
Page 130: Single-Drive Cable
For optimal performance of a workstation system, all drives need to be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules. A–2 hp workstation xw4100 service and technical reference guide...
Page 131: Device Classes
*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule. hp workstation xw4100 service and technical reference guide A–3...
Page 132: Attach Sequence Worksheet
Two examples of how to use the worksheet are: Three device installation Four device installation A–4 hp workstation xw4100 service and technical reference guide...
Page 133: Example 1: Three Device Installation Sample
– three device installation (sample) device position controller device device name class number name number Ultra ATA-100 hard drive Primary DVD drive Secondary CD-ROM drive Secondary Primary Controller* Secondary Controller Device 1 Device 0 hp workstation xw4100 service and technical reference guide A–5...
Page 134: Example 2: Four Device Installation Sample
When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer Setup (F10). A–6 hp workstation xw4100 service and technical reference guide...
Page 135: Smart
Ultra ATA drive guidelines and features SMART The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
Page 136: Zip Drive
2.1 GB 4 GB 4.3 GB 32 GB 34.4 GB *Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2. A–8 hp workstation xw4100 service and technical reference guide...
Page 137 FAT 32 Windows 2000/ XP 32 GB 128 GB FAT 32 SCSI Windows 2000/ XP 32 GB 2 TB NTFS Windows 2000/XP 128 GB 128 GB NTFS SCSI Windows 2000/XP hp workstation xw4100 service and technical reference guide A–9...
Page 138 Ultra ATA drive guidelines and features A–10 hp workstation xw4100 service and technical reference guide...
Page 139: B Scsi Devices
16 SCSI devices on the system. HP does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI channel. Mixing devices of different widths on the same chain or channel will always result in a data transfer rate of the slowest machine in that chain.
Page 140: Using The Multi-Mode Scsi Cable
The multi-mode cable included with the workstation may differ from the one pictured. NOTE: For additional information about installing optional SCSI devices, refer to the documentation included with the device option kit. B–2 hp workstation xw4100 service and technical reference guide...
Page 141: Using Scsiselect With Scsi Devices
In POST Messages Enabled mode: Press when the “Press<Ctrl><A> for SCSISelect Utility” message appears during POST. In POST Messages Disabled mode: When the HP logo screen appears, press any key to exit Ctrl the logo screen. Immediately after exiting the logo screen, press to access the SCSISelect utility.
Page 142: Jumpers
2. All jumper and switch settings shown in the factory default setting, including those not labeled. 3. Termination is disabled/removed. After changing the jumper settings, reboot the workstation to recognize the new address. NOTE: B–4 hp workstation xw4100 service and technical reference guide...
Page 143: C Sata Devices
(2 pin header). Ä CAUTION: Do not route data cables near the air intake to the power supply. Cables routed in this manner may block the airflow and cause the workstation to overheat. hp workstation xw4100 service and technical reference guide C–1...
Page 144: Boot Order
The diagram does not show other bootable device options such as a diskette, CD-ROM, USB, network, and so on. In the Computer Setup Utility, you can arrange the boot order on the Storage tab. C–2 hp workstation xw4100 service and technical reference guide...
Page 145: Hard Drive Configurations
The following table presents common physical hard drive configurations for the HP workstation xw4100. Many other possible different configurations are not listed in the table, but for optimal performance and disk space usage, the following configurations are recommended.
Page 146 SATA Devices C–4 hp workstation xw4100 service and technical reference guide...
Page 147 These reference designators are used on most but not all hp system and riser boards. designator component Battery socket/Battery LED - 3.3V Aux LED - Power button press LED - PS_ON (off), 5.5V Aux (on)
Page 148 Primary chassis fan connector Wake on LAN (WOL) connector (NIC cable) Diskette drive connector Second Audio connector Alert on LAN NIC connector AUI connector Fan command/fan sink header Primary IDE connector Secondary IDE connector D–2 hp workstation xw4100 service and technical reference guide...
Page 149 ROM socket XU15 ROM socket XU100 Security chip socket Primary (TH) system clock crystal Secondary (SMT) system clock crystal Primary (YTH) NIC clock crystal Secondary (SMT) NIC clock crystal RTC clock crystal/tie-down hp workstation xw4100 service and technical reference guide D–3...
Page 150 D–4 hp workstation xw4100 service and technical reference guide...
Page 151: E Connector Pin Assignments
Data Unused Ground +5 VDC Clock Unused Ethernet RJ-45 connector and icon signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused hp workstation xw4100 service and technical reference guide E–1...
Page 152: Parallel Interface
Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator connector and icon signal +5 VDC - Data + Data Ground E–2 hp workstation xw4100 service and technical reference guide...
Page 153: Microphone
Ground line-in audio connector and icon (1/8”) signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3(Shield) Ground line-out audio connector and icon (1/8”) signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3(Shield) Ground hp workstation xw4100 service and technical reference guide E–3...
Page 154: Ultra Scsi
S-6** Ground P-13 12 V power Ground 5 V power P-14 12 V power * S2 and S3 differential signal pair P-15 12 V power **S5 and S6 differential signal pair E–4 hp workstation xw4100 service and technical reference guide...
Page 155: Monitor
Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 Ground Ground IORDY DD13 CSEL hp workstation xw4100 service and technical reference guide E–5...
Page 156: Accelerated Graphics Port (Agp
VCC 3.3 VCC 3.3 Vddq Vddq AD30 AD31 AD_STB0# AD_STB0 AD28 AD29 VCC 3.3 Ground Ground VCC 3.3 AD26 AD27 AD24 AD25 Ground Ground Vddq Vddq AD_STB1# AD_STB1 C/BE3# AD23 VREFGC VREFCG E–6 hp workstation xw4100 service and technical reference guide...
Page 157: 20-Pin Power
+5 V +3.3 V +3.3 V -12 V open +5 V +5 Vaux PSON +5 V +12 V +5 V 4-pin power (for CPU) connector and icon signal +12 V -12 V hp workstation xw4100 service and technical reference guide E–7...
Page 158 E–8 hp workstation xw4100 service and technical reference guide...
Page 159: Power Cord Set Requirements
A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. hp workstation xw4100 service and technical reference guide F–1...
Page 160 F–2 hp workstation xw4100 service and technical reference guide...
Page 161: G Routine Care
After cleaning, always wipe the unit with a clean, lint-free cloth. Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents and limit the airflow. hp workstation xw4100 service and technical reference guide G–1...
Page 162: Cleaning The Keyboard
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. To clean the mouse body, follow the procedures in. G–2 hp workstation xw4100 service and technical reference guide...
Page 163: H Additional Password Security And Resetting Cmos
CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. hp workstation xw4100 service and technical reference guide H–1...
Page 164: Clearing And Resetting The Cmos
CAUTION: Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. H–2 hp workstation xw4100 service and technical reference guide...
Page 165: Using Computer Setup To Reset Cmos
It does not, however, force hardware rediscovery. The workstation passwords and any special configurations along with the system date and NOTE: time will have to be reset. hp workstation xw4100 service and technical reference guide H–3...
Page 166 CMOS H–4 hp workstation xw4100 service and technical reference guide...
Page 167: Quick Troubleshooting Flowcharts
Additional information about troubleshooting can be found in Chapter 5 of this guide. The flowcharts presented here are for general troubleshooting purposes only and they may NOTE: not apply to your specific workstation. hp workstation xw4100 service and technical reference guide I–1...
Page 168: Initial Troubleshooting
I–2 hp workstation xw4100 service and technical reference guide...
Page 169: No Power
1 hp workstation xw4100 service and technical reference guide I–3...
Page 170: No Power, Part 2
2 I–4 hp workstation xw4100 service and technical reference guide...
Page 171: No Power, Part 3
3 hp workstation xw4100 service and technical reference guide I–5...
Page 172: No Video
1 I–6 hp workstation xw4100 service and technical reference guide...
Page 173: No Video, Part 2
2 hp workstation xw4100 service and technical reference guide I–7...
Page 174: No Video, Part 3
3 I–8 hp workstation xw4100 service and technical reference guide...
Page 175: Error Messages
1 hp workstation xw4100 service and technical reference guide I–9...
Page 176: Error Messages, Part 2
2 I–10 hp workstation xw4100 service and technical reference guide...
Page 177: Error Messages, Part 3
3 hp workstation xw4100 service and technical reference guide I–11...
Page 178: No Os Loading
OS loading I–12 hp workstation xw4100 service and technical reference guide...
Page 179: No Os Loading From Hard Drive
OS loading from hard drive no OS loading from hard drive, part 1 hp workstation xw4100 service and technical reference guide I–13...
Page 180: No Os Loading From Hard Drive, Part 2
OS loading from hard drive, part 2 I–14 hp workstation xw4100 service and technical reference guide...
Page 181: No Os Loading From Hard Drive, Part 3
OS loading from hard drive, part 3 hp workstation xw4100 service and technical reference guide I–15...
Page 182: No Os Loading From Diskette Drive
OS loading from diskette drive I–16 hp workstation xw4100 service and technical reference guide...
Page 183: No Os Loading From Cd-Rom Drive
OS loading from CD-ROM drive hp workstation xw4100 service and technical reference guide I–17...
Page 184: No Os Loading From Network
OS loading from network I–18 hp workstation xw4100 service and technical reference guide...
Page 185: Non-Functioning Device
I–19...
Page 186 I–20 hp workstation xw4100 service and technical reference guide...
Page 187 Diagnostics for Windows 5–3 Storage functions 3–3 cautions using 3–2 adding devices 2–1 utilities 3–2 3–17 batteries 4–7 Configuration Record Utility 3–32 cable routing B–1 C–1 installing 3–32 cables 4–6 4–7 running 3–32 hp workstation xw4100 service and technical reference guide index–1...
Page 188 Ethernet RJ-45 connector pin assignments E–1 location 1–1 troubleshooting 5–23 FailSafe DMI (Desktop Management Interface) 3–19 Boot Block ROM 3–15 documentation library CD 1–8 Key, caution 3–28 drive Key, ordering 3–28 cable select A–1 FailSafe key index–2 hp workstation xw4100 service and technical reference guide...
Page 189 Zip drive A–8 HP Intelligent Manageability 3–12 jumpers Hyper-Threading Technology 1–7 CD-ROM and DVD-ROM A–7 hard drive 5–25 ID numbers, SCSI B–1 resetting passwords H–1 IDE connector pin assignments E–5 SCSI drives B–4 hp workstation xw4100 service and technical reference guide index–3...
Page 190 3–23 5–43 operating system 2–1 resetting jumpers H–1 restoring 2–4 security 3–22 Microsoft Windows XP Professional setup 3–5 3–22 3–23 operating system 2–2 PC Transplant 3–14 restoring 2–4 monitor devices 3–9 index–4 hp workstation xw4100 service and technical reference guide...
Page 191 4–16 product speaker 4–16 overview 1–1 system board 4–26 routine care G–1 system fan 4–14 specifications 1–5 resources 1–8 protecting riser board, designators D–1 hard drive 3–31 ROM, caution 3–14 hp workstation xw4100 service and technical reference guide index–5...
Page 192 3–14 setup solenoid hood cover lock initial 3–12 installing and removing 4–16 replicating 3–17 locking 3–28 software 2–3 overview 3–27 windows 2–1 purpose 3–21 setup password unlocking 3–28 index–6 hp workstation xw4100 service and technical reference guide...
Page 193 Internet access problems 5–41 keyboard problems 5–32 memory problems 5–38 minor problems 5–20 network problems 5–36 preliminary checklist 5–1 printer problems 5–31 processor problems 5–39 scenarios and solutions 5–20 using HP Intelligent Manageability 5–6 hp workstation xw4100 service and technical reference guide index–7...
Page 194 guide...

HP xw4100 Service And Technical Reference Manual

Product Overview

Installing or Restoring the Operating System

System Management

Removal and Replacement Procedures

System Diagnostics and Troubleshooting

A Ultra ATA Drive Guidelines and Features

B SCSI Devices

C SATA Devices

500 D System Board and Riser Board Reference Designators

E Connector Pin Assignments

Power Cord Set Requirements

G Routine Care

H Additional Password Security and Resetting CMOS

Quick Troubleshooting Flowcharts

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for HP xw4100