Related Manuals for HP OMEN TRANSCEND 32
Summary of Contents for HP OMEN TRANSCEND 32
- Page 1 Maintenance and Service Guide OMEN TRANSCEND 32 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
- Page 3 Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................
- Page 4 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.
- Page 5 Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.
- Page 6 ● ● Keyboard Video Mouse (KVM) button for selecting the source device for the monitor User recalibration is available using HP Display Center (HPDC) software and enables you to ● recalibrate presets on the monitor Energy saver feature to meet requirements for reduced power consumption ●...
- Page 7 HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and ● then remove it with the convenient sliding tab release VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm ●...
- Page 8 (video, charging, and USB 3.2) over the USB Type-C connector. WARNING! This monitor’s USB Type-C port is Thunderbolt 4, supports PD3.1, and can provide a maximum output of 140 W. HP recommends that you use products that are protected by the USB Type-C PD3.1 specification (be sure that they can input 28 V/5 A and have a fire enclosure).
- Page 9 The USB Type-C port offers a faster transfer rate. The power delivery output is 5 V/3 A to achieve a 15 W output. Connecting a USB Type-C cable from a source device to this port on the monitor enables USB Type-A ports on the monitor. Power connector Connects to a power cord.
- Page 10 Locating the serial number and product number The serial number and product number are located on a label on the rear of the monitor. You might need these numbers when you contact HP for support. For all regions: Barcode label...
- Page 11 Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description Part number # Front bezel OMEN 32 #ASSY Panel OMEN 32 #Mid frame A #Lens #Headphone hook #Magnet #Headphone hook mylar #headphone hook rubber...
- Page 12 #Speaker #Back cover #Joystick holder #Joystick button #Housing #Rear lens #Bucket cover #Vesa cover #Stand #Front bezel poron #Vent cover How to order parts Connectors by manufacturer Remark Component Location Component Distributer part number description identifier distributor https://www.digikey.com/en/prod ucts/detail/dlk- HDMI1, electronics/56719B01101/24374 HDMI DLK Electronics...
- Page 13 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
- Page 14 Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
- Page 15 2) Pull the release button to remove stand base from display head. 3) Press VESA cover by pushing the red point and remove it. 4) Release four screws to remove hinge ASSY 5) Pull the rear cover on the left & right & top side to release the rear cover.
- Page 16 6) Disconnect all cables and remove the rear cover from the display head. 7) Remove six screws, then release key board and lens housing from the rear cover 8) Remove all AL foil and two speakers by unlocking six screws.
- Page 17 9) Remove all the screws to release the middle frame away from the panel module. 10) Remove four screws for releasing main chassis with the panel. 11) Disconnect the LVDS cables and fan’s cable, then remove the main chassis from the panel. 12) Remove the gasket and four screws, then disconnect all the cables to remove the T-con cover from the chassis.
- Page 18 13) Remove 11pcs (7+4) screws for releasing the interface board and T-Con board. 14) Remove the interface board and T-Con board from two chassis. Connector repair This procedure i includes 2 HDMI, 1 DisplayPort, 1 USB Type-C port with DisplayPort Alt-Mode (upstream), USB Type-C port (upstream), Power connector, 3 USB-A,1 USB-C (downstream), and Phone Jack connectors.
- Page 19 Before repairing connectors, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 11. ▲ HDMI connector HDMI1 & HDMI2 Repair the HDMI connector: 1) Use a hot air gun to melt the solder on the pins from bottom side. Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin.
- Page 20 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. DP connector DP1 Repair the DP connector: 1) Use a hot air gun to melt the solder on the pins from bottom side. Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin.
- Page 21 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component DC power connector DCIN1 Repair the Power DC connecto: 1) Use a hot air gun to melt the solder on the pins from bottom side. Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin.
- Page 22 Phone Jack HP1 Repair the phone jack: 1) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move phone jack out of the through holes. 2) Lift the phone jack from the PCB.
- Page 23 Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. Monitor is turned off. Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature.
- Page 24 Lower refresh rate or The monitor’s power button Select USB-C Video + USB 2.0 for refresh color bits lockout feature is enabled. rate/color bits prioritization.
- Page 25 Index components rear components, 5 rear, 5 removal connector repair, 15 RC, 11 features, 3 removal and replacement procedures, 11 firmware updates, 2 returning to customer, 2 function test, 19 RoHS (2002/95/EC) requirements, 2 how to order parts, 9 safety information, 1 illustrated parts catalog, 8 serial number location, 7 parts, 8...
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