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Lenovo A100 Hardware Maintenance Manual
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Lenovo A100 Hardware Maintenance Manual

Lenovo A100 Hardware Maintenance Manual

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Lenovo A100, Lenovo V100
Hardware Maintenance Manual

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Summary of Contents for Lenovo A100

  • Page 1 Lenovo A100, Lenovo V100 Hardware Maintenance Manual...
  • Page 2 First Edition (September 2024) © Copyright Lenovo 2024. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 3 General safety ....1 UEFI diagnostic program (for Lenovo V100 only) . . Electrical safety ....2 Lenovo diagnostic tools (for Lenovo V100 only) .
  • Page 4 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
  • Page 5 Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2024...
  • Page 6 • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 7 – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. –...
  • Page 8 The caution and danger safety notices in this section are provided in the following languages: • English • Arabic • Brazilian/Portuguese • Chinese (simplified) • Chinese (traditional) • French • German • Hebrew • Italian • Korean Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 9 • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. •...
  • Page 10 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 11 Chapter 1 Important safety information...
  • Page 12 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 13 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 14 O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 15 Chapter 1 Important safety information...
  • Page 16 Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). • Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 19 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 20 • Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen. • Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 21 • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. •...
  • Page 22 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 23 Chapter 1 Important safety information...
  • Page 24 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 25 Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
  • Page 26 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 27 Chapter 1 Important safety information...
  • Page 28 • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. • Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 29 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. •...
  • Page 30 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 31 • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2024...
  • Page 32 Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
  • Page 33 Chapter 3. Product overview Front Description Description Item Item Integrated microphones* Integrated camera activity indicator* Integrated camera* Camera switch* Screen * for selected models © Copyright Lenovo 2024...
  • Page 34 Rear Description Description Item Item Power button indicator Power button Security-lock slot Headset connector Power adapter connector Ethernet connector USB-A connectors (USB 10Gbps) USB-A connectors (Hi-Speed USB) ™ HDMI out connector Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 35 • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2024...
  • Page 36 The start-up drive is not in the boot sequence in Check the configuration and ensure that the start-up drive configuration. is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 37 Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.
  • Page 38 Press F10 to exit. 1762 Storage device configuration change This error message is displayed has occurred when a hard disk drive change or an optical drive change has been made. Press F10 to exit. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 39 POST error message Description/Action Error code 8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 40 First device - network b. Second device - hard disk 2. Hard disk drive RPL computer does not RPL from server 1. Check the startup sequence. 2. Check the network adapter LED status. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 41 Message/Symptom FRU/Action Serial or parallel connector device failure (system board 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. System Board Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3.
  • Page 42 Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 43 4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 40. 6. If the problem persists, contact Lenovo. UEFI diagnostic program (for Lenovo V100 only) A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.
  • Page 44 Note: The options on the main screen might vary, depending on the hardware configuration and the UEFI diagnostic program version preinstalled on the computer. Lenovo diagnostic tools (for Lenovo V100 only) For information about Lenovo diagnostic tools, go to: https://pcsupport.lenovo.com/lenovodiagnosticsolutions Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems.
  • Page 45 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 46 Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 47 Common tool Screwdriver: Phillips Head 01 1, Shank length greater than 6 ThinkStation/DT Common tool inches Screwdriver: Phillips Head 02 2, Shank length greater than 6 ThinkStation/SC/DT Common tool inches Screwdriver: Torx Head T5 IdeaPad Common tool © Copyright Lenovo 2024...
  • Page 48 Common tool SSD/WWAN/IC Thermal pad Thermal pads are typically Consumable used under the SSD/WWAN/IC in different thicknesses, the most common being 0.5 mm. Silicone grease for CPU or heatsink Consumable repairing Polyamide tape Consumable Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 49 Tool name Specification Product scope Tool type Mylar tape Consumable Eraser Consumable Electrical tape Consumable Double sided tape Consumable Conductive tape Consumable Cleaning pads/wipes Consumable Heat gun Special Tool (Depot only) Brown brush 25 mm to 35 mm wide Special tool Contact Cleaner Spray WD-40 Contact Cleaner for ThinkPad X1 Carbon...
  • Page 50 Number Description Self-service CRU Optional-service CRU Computer cover Front decorative bezel Rear I/O bracket Rear I/O cover System fan System board shield Wi-Fi card Wi-Fi card cover M.2 solid-state drive Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 51 Power button board Rear I/O gasket ac power adapter Power cord Keyboard Mouse Screws *For selected models For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup Chapter 6 Hardware removal and installation...
  • Page 52 You can connect external options to your computer, such as external speakers, a printer, or a scanner. For some external options, you must install additional software in addition to making the physical connection. When installing an external option, see Chapter 3 “Product overview” on page 29 to identify the required Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 53 connector. Then, use the instructions that come with the option to help you make the connection and install any required software or device drivers. Computer stand and hinge cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1.
  • Page 54 4. Remove the computer stand and hinge cover. See “Computer stand and hinge cover” on page 49. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 55 Removal step Rear I/O cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. 3.
  • Page 56 6. Remove the rear I/O cover. See “Rear I/O cover” on page 51. Removal steps CAUTION: Do not lift the bottom of the LCD panel so that the integrated camera and microphone module will not be broken. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 57 Camera module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. 3.
  • Page 58 5. Remove the front decorative cover. See “Front decorative cover” on page 50. 6. Remove the Rear I/O cover. See “Rear I/O cover” on page 51. 7. Remove the computer cover. See “Computer cover” on page 52. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 59 • Do not attempt to replace the Intel Optane memory in the M.2 solid-state drive slot. Replacement of the Intel Optane memory must be done by a Lenovo-authorized repair facility or technician. • The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.
  • Page 60 4. Remove the computer cover. See “Computer cover” on page 52. 5. Remove the system board shield. See “System board shield” on page 54. Removal steps Screw (quantity) Torque Color M2 x 4 mm Nickel coated(1) Silver 1.7±0.4 lb/in Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 61 Wi-Fi card and Wi-Fi card cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Disconnect the computer from ac power and all connected cables. 3.
  • Page 62 4. Remove the computer stand and hinge cover. See “Computer stand and hinge cover” on page 49. 5. Remove the front decorative cover. See “Front decorative cover” on page 50. 6. Remove the Rear I/O cover. See “Rear I/O cover” on page 51. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 63 7. Remove the computer cover. See “Computer cover” on page 52. 8. Remove the system board shield. See “System board shield” on page 54. Removal steps System fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot.
  • Page 64 6. Remove the Rear I/O cover. See “Rear I/O cover” on page 51. 7. Remove the computer cover. See “Computer cover” on page 52. 8. Remove the system board shield. See “System board shield” on page 54. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 65 Removal steps Screw (quantity) Torque Color M3 x 4 mm Nickel coated(2) Silver 2.6±0.4 lb/in Rear I/O bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2.
  • Page 66 8. Remove the system board shield. See “System board shield” on page 54. 9. Remove the power button board. See “Power button board and cable” on page 60. Removal steps Screw (quantity) Torque Color M3 x 3.6 mm Nickel coated(4) Silver 2.6±0.4 lb/in Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 67 Screw (quantity) Torque Color M3 x 4.5mm Nickel coated(2) Silver 2.6±0.4 lb/in M3 x 4 mm Nickel coated(2) Silver 2.6±0.4 lb/in System board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. CAUTION: Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin.
  • Page 68 11. Remove the memory module. See “Memory module” on page 58. 12. Remove the system fan. See “System fan” on page 59. 13. Remove the power button board. See “Power button board and cable” on page 60. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 69 14. Remove the Rear I/O bracket. See “Rear I/O bracket” on page 61. 15. Remove the system board. See “System board” on page 63. Removal steps Screw (quantity) Torque Color M3 x 4 mm Nickel coated(4) Silver 2.6±0.4 lb/in Speakers Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.
  • Page 70 13. Remove the power button board. See “Power button board and cable” on page 60. 14. Remove the Rear I/O bracket. See “Rear I/O bracket” on page 61. 15. Remove the system board. See “System board” on page 63. Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 71 16. Remove the system board bracket. See “System board bracket” on page 64. Removal steps Backlight cable Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2.
  • Page 72 Removal steps Lenovo A100, Lenovo V100Hardware Maintenance Manual...
  • Page 73 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 74 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

This manual is also suitable for:

V100