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Altos R310 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
Revision History Please refer to the table below for the updates made on Altos R310 service guide. Date Chapter Updates 2004/04/16 Amend FSB 400/533/800 System memory from 168 pin to 184 pin HDD Access LED 2004/04/16 PCI Configuration: Legacy USB Support...
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Conventions The following conventions are used in this manual: Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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Preface Before using this information and the product it supports, please read the following general information. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
Chapter 1 System Introduction Features System Processor Single 478 sockets Intel Pentium 4 (Northwood/Prescott) processors supporting 400/533/800 MHz FSB with thermal support for from 2.5 GHz to 3.0 GHz processors. Single 2.5 GHz Intel Celeron processor with 400MHz FSB Single 2.8 GHz Intel Pentium 4 processor with 533MHz FSB CPU Hyper-Threadng Technology support Chipset Intel Canterwood-ES Chipset...
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Serial ATA Ports Two serial ATA Ports Support RAID0 or RAID 1 Power Supply 300W, ATX 12V Six cooling system fans Delta DPS-300QBA PSU supported Management Connector On-board 20-pins ARMC connector Integrated ATI Rage XL with 8MB SDRAM on mainboard Altos R310...
Fan Connectors CN19 Front Panel Connector CN21 CD-ROM Power Connector CN23 ARMC Feature Connector CN25 Add-ON Card HDD LED Connector CN29 LPC Debug Card Interface Connector COM1 Serial Port DIMM1 DIMM Slots DIMM2 DIMM3 DIMM4 Floppy Disc Drive Connector Altos R310...
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ITEM DESCRIPTION Clear CMOS Password Boot Block LAN1 Gigabit Ethernet Ports LAN2 LDE 1 Rear Panel ID indicator PCI x2 PCI Serial Port IDE 1 Primary IDE Connector IDE 2 Secondary IDE Connector STK1 USB 2.0 port SKT2 Canterwood-ES chipset (North Bridge) CPU Slot (478PIN) System Clock Generator Super I/O...
Rear Panel Item Main power supply unit Main power supply fan-exhaust PS/2 mouse port Serial Port Top panel tool-less screw System expansion card riser tool-less screw Expansion card slot Expansion card slot USB 2.0 ports (two) 10, 11 Gigabit LAN ports (10/100/1000 Mbps) ID Indicator SVGA/Monitor Port PS/2 Keyboard Port...
Hardware Specifications and Configurations System Board Major Chips Item Controller System core logic E7210 (North Bridge) 6300ESB (South Bridge) Super I/O controller 6300ESB LAN controller Intel 82547GI Intel 82541 GI Memory controller E7210 VGA controller ATI Rage XL E-IDE controller 6300ESB Keyboard controller 6300ESB...
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256MB / 512MB / 1GB Supported maximum memory size Supported memory type Unbuffered ECC SDRAM Supported memory speed DDR 333/400 MHz Supported memory voltage 2.6 V Supported memory module package 184-pin DIMM Support Error Correction Code (ECC) feature Altos R310...
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Memory Configuration Memory Channel A Memory Channel B Memory Throught Dynamic Mode Interleave putleave DIMM1 DIMM2 DIMM3 DIMM4 256MB 512MB 1 Way 256MB 256MB 512MB 512MB 2 Way 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 2 Way LAN Interface Item Specification LAN controller...
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S1: Amber, Blinking (interval 1 sec.) S3: N/A S4: OFF S5: OFF Warning LED Critical Event: Amber, Fast blink (interval 0.5 sec.) Warning, information event: Amber, ON HDD Access LED Green for 100Mb Yellow for 1000Mb Device ID (UID) LED Blue Altos R310...
Power Management Power Saving Mode Phenomenon List Power Saving Mode Phenomenon Device Standby mode Independent power management timer for HDD devices (0-15 minutes, time step = 1 minute) Hard disk drive goes into STANDBY mode (for ATA standard interface) Disable V-sync to control the VESA DPMS monitor Resume method: device activated (keyboard for DOS, keyboard &...
Mechanical Specifications Item Specification Dimensions H x W x D 440mm x 210mm x 558mm Color Black I/O ports PS/2 keyboard port, PS/2 mouse port, three USB ports, two LAN ports, one SVGA port, one serial port Slots 2 PCI slots (one is for PCI riser card) Main board M71iXG CDROM/FDD...
Log in to the target Windows-based PC using the Administrator account. Insert the EasyBUILD Management CD into the computer’s CD-ROM drive. The installation sequence will automatically be displayed. Select the option for ASM installation. The installation wizard will be initialized. Altos R310...
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Follow all onscreen instructions to complete installation. For detailed instructions on installing ASM Console, refer to the ASM user’s manual. Installing ASM Agent (Linux Version) To install the ASM 6.0 Agent on RedHat Linux 9.0 Insert the ASM 6 installation CD into your computer’s optical drive. Mount the CD-ROM drive with “mount/dev/cdrom/mnt/cdrom”...
Chapter 2 System Utilities Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM.
Entering Setup To enter Setup, press the key combination NOTE: You must press simultaneously while the system is booting. This key combination does not work during any other time. The Setup Utility main menu then appears: Main Advanced Power Boot Security Exit The above screen is the BIOS Utility screen.
Main The main menu displays basic and important information about the system. This information is necessary for troubleshooting and may be required when asking for technical support. The last two parameters on the screen let you define the system’s time and data settings. The real-time clock keeps the system date and time.
Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Press [Enter] to enter the submenu screen of the parameters shown in the screen below. Parameter Description Option PCI Configuration Open the submenu to configure these settings by pressing Enter.
PCI Configuration The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter Description Options Reset Configuration Data USB Host Controller Enables or disables the USB function in Enabled chipset. Disabled Legacy USB Support Enables or disables support for legacy USB Enabled...
Peripheral Configuration The peripheral configuration submenu lets you define the parameter setting for the system’s parallel and serial ports. Parameter Description Options Serial Port A Auto Serial port 1& 2 address and IRQ Serial Port B Enabled (interrupt request) setting Disabled Base I/O Address Setting the base I/O address...
Boot Settings Configuration Parameter Description Option Quick Boot Allows BIOS to skip centain tests to decrease the Enabled time needed while booting the system. Disabled Quiet Boot Displays the OEM logo when enabled; displays Enabled normal POST messages when disabled. Disabled Summary Screen Enabled...
Console Redirectoin Parameter Description Option Console Redirection Port Selects the system port for console Disabled redirectoin COM1 COM2 Baud Rate Sets the rate of communication 9600KB 19.2KB 38.4KB 57.6KB 115.2KB Terminal Type PC ANSI VT100+ VT-UTF8 VT100 Flow Control CTS/RTS XON/XOFF Continue C.R.
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The system health monitoring screen displays current information regarding the system’s CPU status, temperature status and fan status. There are no user-configurable parameters on this page. Chapter 2...
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Alert Standard Format (ASF) Configuration Parameter Description Option BIOS Boot Timeout Sets the interval for the BIOS boot watch-dog timer 1-65535 OS Boot Timeout Sets the interval for the OS boot watch- dog timer 1-65535 Power-on Wait Time Chapter 2...
Power Parameter Description Option ACPI-Aware OS Enable or disable ACPI support for the Operating System Power Button Behavior 4-Sec. Override Instand On/Off AC Lost Handling Sets the power state after shut-down Stay off due to power interrupt. Last State Stay On Chapter 2...
Boot Parameter Description +Removable Devices Expandable Allows user to configure Boot Sequence CD-ROM Drive +Hard Drive PXE IBA GE Slot 0208 v1216 PXE IBA GE Slot 0430 v1216 Chapter 2...
Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Options Supervisor Password Displays “Installed” if password is set. Enter User Password Set Supervisor Password Sets password by pressing “Enter” Enter Set User Password Password On Boot...
Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Changes Saves changes made and closes the BIOS setup. Exit Discarding Changes Discards changes made and closes the BIOS setup. Load Setup Defaults Loads the optimal settings for all BIOS setup parameters.
SATA RAID Configuration Utility Hardware Requirements for R310 SATA RAID Your system needs to have at least two SATA hard drives installed to create a RAID array. A single hard drive is treated as JBOD and is insufficient to creat a disk array. SATA RAID POST Information When the server boots up, POST information displays conencted SATA HDD information, array information, and SATA JBOD information.
Change the “Serial ATA” and “Serial ATA RAID” parameters to ENABLED. Press the F10 key to save the changes and exit the BIOS Setup environment. Using the Adaptec RAID configuration utility This utility is BIOS based and, like BIOS, is accessed during system startup. During POST press <Ctrl>+<A>...
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Manage Arrays Before using the function, an array(s) must be created. Refer to the following sectoin for details. To View Array Properties Select Manage Arrays from the Main Menu. Select an array and press <Enter> to display the array’s properties and members. NOTE: Bootable arrays denoted by an asterisk (*).
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To Verify a RAID 1 If a RAID 1 is created using Quick lnit, this utility can be used to verify the array. Select the RAID 1 Array from the List on Arrays. Press <Ctrl>+<S> to begin RAID verification. Press <Y> or <N> to accept or decline automatic repairs by the utility. To Rebuild RAID 1 If a RAID 1 is created with Build and Clear and then stopped, the Rebuild function of the utility can be used to resume.
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Create and Manage RAID 0 Create RAID 0 from new drives Initialize the drives. In the Main Menu, select Create Array, and press <Enter> Press the <Ins> (or, on some keyboards, <Insert>) key to add the new drive(s) to the Selected Drives field.
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Use the <Tab> key to scroll to the Array Label field and enter text to identify the array. Press <Enter> to confirm the array’s label. Scroll to Stripe Size, by using the <Tab> key, and select 16KB, 32 KB, or 64KB using the arrow keys. Press <Enter>...
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Using the <Tab> key, scroll to the Create RAID via field and select No Init. Press <Enter> to continue. With the <Tab> key, scroll to Done, and press <Enter> to exit the utility. Create RAID 0 from source drive Instll a new HDD and initialize it. From the Main Menu, select Create Array, and press <Enter>.
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Create RAID 1 from a source drive Install a new HDD and initialize it. From the Main Menu, select Create Array, and press <Enter> Press the <Ins> key to add to the new drive(s) to the Selected Drives field. Press the <Enter> key to confirm your selction. In the Array Type field, move the sursor to RAID 1 (Mirror) and press the <Enter>...
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Disk Utilities Format Disk In Options, select Disk Utility. Select a drive from the list and press the <Enter> key. Select Format Disk, then press <Enter> and <Y> to proceed. Verify Disk Media In Options, select Disk Utility. Select a drive from the list and press <Enter>. Select Verify Disk Meida.
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Chapter 3 Disassemble and Reassemble This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Phillips screw driver and twizer NOTE: The screws for the different components vary in size.
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the power cable from the system. Altos R310...
Then take the front panel away from the chassis. Removing the HDD, CD-ROM and FDD Disconnect the SATA cable and the power cable from the HDD 2 . Remove the one thumbscrew to release the HDD tray Push the HDD from the chassis Altos R310...
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Remove the two screws located on both sides to release the HDD from the HDD bracket. Separate the HDD from the bracket. Disconnect the power cable and IDE cable from the CDROM. Remove the one thumbscrew to release the CDROM. Pull the CDROM cage from the chassis.
13. Remove the two screws located on both sides to release the Floppy from the FDD bracket. 14. Separate the HDD from the bracket. Removing the LCD Board Disconnect the LED cable from the LED board. Remove the two screws to release the LED board. Then take the LED board from the chassis. Altos R310...
Removing the Power Supply Disconnect the power supply cable 20 pin and the 12V power cable 4pin from the mainboard. Remove the one screw before you disassembling the power supply. Take the power supply from the chassis. Disconnect the Cables Disconnect the LDE cable from the m/b (black) and the two fan cables (fan 3/4:CN7, fan 6/7:CN9) from MB.
NOTE: Please pay close attention in the Fan sequence. Fan 5 and 8 are for upgrading only. Removing the DIMM Press the holding clips on both sides of the socket outward to release the DIMM. Gently pull the DIMM upward to remove it from the socket. Altos R310...
Removing the CPU Remove the air-baffle from the heatsink. Loosen the four corner screws that secure the heatsink to the mainboard and gently remove it. Locate and lift the CPU socket locking lever to release the CPU. Gently pull up on the CPU to remove it. Then press down the locking lever to the end of mainboard.
I/O chip. Enable the local bus IDE as primary or secondary depending on other drives detected. Initialize power management General dispatcher for alternate register initialization. Set initial POST values for other hardward devices defined in the register tables. Altos R310...
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Checkpoint Code Beep Code Description Restore the contents of the CPU control word whenever the CPU is reset. Early reset of PCI devices required to disable bus master. Assumes the presence of a stack and running from decompressed shadow memory. Verify that the 8742 keyboard controller is responding.
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PUSHF and CLI at the beginning and a POPF at the end. If you change the PIC, preserve the existing bits. Shadow video BIOS ROM if specified by Setup, and CMOS is valid and the previous boot was OK. Altos R310...
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Checkpoint Code Beep Code Description Display copyright notice. Initialize MultiBoot. Allocate memory for old and new MultiBoot history tables. Display CPU type and speed. Checksum CMOS and initialize each EISA slot with data from the initialization data block. Verify keyboard reset. Initialize keystroke clicker if not enabled in Setup.
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Initialize hard-disk controller. If the CMOS RAM is valid and intact, and fixed disks are defined, call the fixed disk init routine tointialize the fixed disk system and take over the appropriate interrupt vectors. Altos R310...
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Checkpoint Code Beep Code Description Configure the local bus IDE timing register based on the drives attached to it. Jump to UserPatch2. Build MPTABLE for multi-processor boards. 1. Check CMOS for CD-ROM drive present 2. Activate the drive by checking for media present 3.
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Initialize note dock late. Force check (optional). Extended checksum (optional). Redirect Int 15h to enable target board to use remote keyboard (PICO BIOS). Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk (PICO BIOS). Altos R310...
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Checkpoint Code Beep Code Description Redirect Int 10h to enable target board touse a remote serial video (PICO BIOS). Initialize digitizer device and display installed message if successful. Unknown interrupt. 4-2-4-4 A20 test error. Initialize the chipset. Initialize the bridge. Initialize the CPU.
Chapter 5 Jumper and Connector Information Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: Connector/Jumper No. Description Battery ATX Power Connector (20PIN) ATX Power Connector (4PIN) Fan Connector CN19 Front Panel Connector CN21...
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Primary IDE Connector IDE2 Secondary IDE Connector STK1 USB 2.0 ports STK2 Canterwood-ES chipset (North Bridge) CPU Slot (478 pin) System Clock Generator Super I/O Hance-Rapids chipset (South Bridge) BIOS ATI Rage XL VGA SDRAM VGA1 VGA Monitor Port Altos R310...
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Altos R310. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.
Part List PART NAME DESCRIPTION ACER P/N BATTERY RTC BATTERY LI 3V 200MAH BATTERY LI 3V CR2032 200MAH 23.20023.001 BOARDS LED BOARD CHIMP2.0 LED BD W/O CPU DIP-1 55.R04V1.001 PCI RISER BOARD CHIMP2.0 PCI BD W/O CPU DIP-1 55.R04V1.002 OPTICAL DEVICE BOARD CHIMP2.0 CDROM CONVER BD DIP-1 55.R04V1.003 CABLES...
Appendix A Model Definition and Configuration The Altos R310 Model No. Define: Trade Mark: Brand Name: acer altos R310 Description: Processor: Single Intel Pentium 4 processor at 2.8GHz or above 533/800 MHz FSB NorthBridge: E7210 SouthBridge:6300ESB VGA : ATI Rage XL with 8MB of integrated VRAM...
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Optical Drive: One slim type high-speed CD-ROM Non-hot-swappable hard disc drives: Two 160GB SATA drives, for a total of 320GB Two 160GB ATA drives, for total of 320GB Two 73GB SCSI drives, for a total of 146GB (optional SCSI HBA) Peripherals: Acer monitor, PS/2 keyboard and mouse Chassis:...
Appendix B Test Compatible Components This computer’s compatibility is a test plan released by Wistron Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B...
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Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
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Appendix D SATA RAID Configuration Utility This appendix provides instructions for using the SATA RAID configuration utility. Your system needs to have at least two SATA hard drives installed to create a RAID array. A single hard drive is treated as JBOD and is insufficient to create a disk array. SATA RAID POST Information When the server boots up, POST information displays connected SATA HDD information, array information, and SATA JBOD information.
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Change the “Serial ATA” and “Serial ATA RAID” parameters to ENABLED. Press the F10 key to save the changes and exit the BIOS Setup environment. Using the Adaptec RAID Configuration Utility This utility is BIOS based and, like BIOS, is accessed during system startup. During POST press <Ctrl>+<A>...
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Enter the Array Configuration Utility by pressing the Enter key. The Main Menu will be displayed, as shown below Use the arrow keys to select from the following options: <M> anage Arrays <C> reate Arrays <A>dd / Delete Hotspare <I>nitialize Drives NOTE: The first letter of each option can be used as a shortcut .
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Manage Arrays Before using this function, an array(s) must be created. Refer to the following section for details. To View Array Properties Select Manage Arrays from the Main Menu. Select an array and press <Enter> to display the array’s properties and members. NOTE: Bootable array(s) denoted by an asterisk.
To Rebuild RAID 1 If a RAID 1 is created with Build and Clear and then stopped, the Rebuild function of the utility can be used to resume. Select the RAID 1 Array from the list of Arrays. Press <Ctrl>+<R> to begin the rebuild operation. To Mark/Unmark an Arrays as Bootable Select an array from the List of Arrays.
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Press the <Enter> key to confirm the selection and continue. In the Array Type field, use the arrow keys to select RAID 0 (Stripe). and press the <Enter> key to confirm your selection. Appendix D...
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Use the <Tab> key to scroll to the Array Label field and enter text to identify the array. Press <Enter> to confirm the array’s label. Scroll to Stripe Size, by using the <Tab> key, and select 16KB, 32KB, or 64KB using the arrow keys. Press <Enter>...
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With the <Tab> key, scoll to Done, and press <Enter> to exit the utility. Create RAID 0 from source drive Installl a new HDD and initialize it. From the Main Menu, select Create Array, and press <Enter>. Press the <Ins> key to add to the new drive(s) to the Selected Drives field. Press the <Enter>...
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Create RAID 1 from a source drive Install a new HDD and initalize it. From the Main Menu, select Create Array, and press <Enter>. Press the <Ins> key to add to the new drive(s) to the Selected Drives field. Press the <Enter> key to confirm your selection. In the Array Type field, move the cursor to RAID 1 (Mirror) and press the <Enter>...
Initialize Drives Prepare hard disk drives for creating arrays. In the Main Menu, select initialize Drives and press <Enter> to continue. Use the cursor to select a drive, then press the <Ins> key to add the new drive(s) to the Selected Drives field.
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