Page 1 hp server tc2120 Operations and Maintenance Guide January 2003...
Page 2: Audience Assumptions
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
Page 3: Table Of Contents
Contents 1 Controls and Indicators ............1 Front Panel .
Page 4 Replacing the Processor ........33 Replacing the Heat Sink and Cooling Fan .
Page 5 Server Powers On, but Fails POST ....... . 64 Server Passes POST, but Does Not Function ......64 BIOS Recovery .
Page 6 Replacing Accessory Boards ........97 Power Supply ..........99 Removing the Power Supply.
Page 7: Controls And Indicators
1 Controls and Indicators This chapter describes the controls, ports, and indicators on the front and rear of the hp server tc2120. Front Panel The front panel provides the controls and indicators commonly used when operating the Server. Flexible Disk Drive (FDD) Eject Button CD-ROM Drive Eject Button...
Page 8: Additional Controls And Indicators
Chapter 1 Controls and Indicators Table 1-1 provides the front panel power switch and the lower bezel LED indicator definitions. Table 1-1. Control Panel Switch and Indicators Control / Indicator Description Power On/Off/ This LED indicator provides the power state of the Server. Sleep LED Steady green when the Server is operating normally.
Page 9: Rear Panel
Chapter 1 Controls and Indicators Rear Panel The ports, connectors, switches, and other related items at the rear of the Server are listed below and shown in Figure 1-3. • The power connector accepts a standard power cable to connect the hp server tc2120 with the site power source.
Page 10: Applying Power To The Hp Server
2. Connect the monitor’s power cord and the hp server’s power cord to a grounded outlet. See Figure 1-4. NOTE Hewlett-Packard does not support power supply upgrades. Power supply installation information is only intended to assist with the replacement of a defective power supply unit. For your safety, only replace your power supply unit with the...
Page 11: Powering-Up The Server
Chapter 1 Controls and Indicators Powering-Up the Server 1. Turn on power to the monitor connected to the hp server. Turning on the monitor first ensures that video output auto-configures properly as the server boots up. For information about connecting the monitor, see “Connecting Peripheral Devices”...
Page 12 Chapter 1 Controls and Indicators The Server also may support another sleep state with a slower wake-up time, sometimes referred to as “hibernate” by various operating systems. In this sleep state, the Server appears to be off as described earlier, but the system fan and the front panel power LED are also turned off.
Page 13: External Connectors
2 External Connectors Unless otherwise noted, the following features apply to all models. Some features are factory installed; others are optional. Mini-DIN (PS/2) Connectors Figure 2-1. Mini-DIN Connector (female) for the Mouse and Keyboard Table 2-1. Mini-DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description Data signal...
Page 14: Serial Port Connector
Chapter 2 External Connectors Serial Port Connector Figure 2-2. Serial Port Connector Table 2-2. Serial Port Connector (male) Pinouts Pin Number Signal Description Data carrier detect Receive data Transmit data Data term ready Signal ground Data set ready Request to send Clear to send Ring indicator...
Page 15: Parallel Port Connector
Chapter 2 External Connectors Parallel Port Connector Figure 2-3. Parallel Port Connector Table 2-3. Parallel Port Connector (female) Pinouts Signal Signal Pin Number Description Pin Number Description Strobe5 Acknowledge Data bit 06 Busy Paper end Data bit 1 Select Data bit 2 Data bit 3 Auto line feed Error1...
Page 16: Usb Connector
Chapter 2 External Connectors USB Connector Figure 2-4. USB Connector Table 2-4. Universal Serial Bus Connector Pinouts Pin Number Signal Description VBUS NOTE Use of the USB port is supported for printers, scanners, and external modems. Standard LAN Connector Status LED Activity LED Figure 2-5.
Page 17: Standard Video Connector
Chapter 2 External Connectors Standard Video Connector The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor may be different than those shown. Refer to the manual provided with your monitor for pinout information. Figure 2-6.
Page 18: Installing And Configuring
3 Installing and Configuring Opening and Closing the hp server This section describes how to remove and replace the left side cover and the upper front bezel of the hp server tc2120. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables.
Page 19: Replacing The Left Side Cover
Chapter 3 Installing and Configuring 2. Pull outward on the latch, grasp the edges of the cover and lift the cover upward to remove it. Figure 3-1. Figure 3-1. Removing the Left Side Cover 3. Place the left side cover in a safe place for re-installation later. WARNING Parts inside the server may be hot;...
Page 20: Removing The Upper Bezel
Chapter 3 Installing and Configuring 4. Lift the latch to engage the lock and completely close the side cover. The side cover should snap into place when securely closed. Latch Hinge Tabs Figure 3-2. Replacing the Left Side Cover 5. Lock the cover using the key provided, if required. Reconnect all the power and telecommunication cables. Removing the Upper Bezel The upper front bezel must be removed to install or replace mass storage devices in the first four shelves (common trays).
Page 21: Replacing The Upper Bezel
Chapter 3 Installing and Configuring 5. Swing the upper bezel completely open and remove it from the front of the server. Release Tabs Figure 3-3. Removing the Upper Front Bezel Replacing the Upper Bezel 1. Hold the upper bezel next to the chassis, and align the hinge teeth, both upper and lower, as shown in the following illustration.
Page 22: Mass Storage
Chapter 3 Installing and Configuring The release tabs should snap into place. Hinge Teeth (4) Figure 3-4. Replacing the Upper Bezel Mass Storage This section describes how to install the internal mass storage devices, including the internal hard disk drives (IDE or SCSI) and the optional tape backup (DAT) drive.
Page 23: Mass Storage Guidelines
Chapter 3 Installing and Configuring Please refer to the appropriate topics listed in this section according to your server configuration (IDE or SCSI). Shelf 1 (FDD) Shelf 2 (CD-ROM) Shelf 3 (Optional CD-ROM, DVD Drive, or Backup Tape Drive) Shelf 4 (3rd Hard Drive—Optional) Drive Retaining Clips Shelf 5 (1st Hard Drive—Standard) Shelf 6 (2nd Hard Drive—Optional)
Page 24: Boot Priority
Chapter 3 Installing and Configuring The bundled IDE CD-ROM and hard disk drive were put on separate IDE connectors to improve performance. • SCSI Devices o Use only low voltage differential (LVD) SCSI devices. o Do not use high voltage differential (HVD) SCSI devices in the server or damage to the controller and other devices may occur.
Page 25: Mass Storage Devices
Chapter 3 Installing and Configuring Mass Storage Devices This section provides the configuration of the IDE and SCSI mass storage devices in the hp server tc2120. IDE Model Controller Configuration The embedded IDE controller is available for both models (IDE or SCSI) of the hp server. The embedded IDE controller is an Ultra ATA 33/66/100 dual channel controller, which provides IDE-1 and IDE-2 connectors.
Page 26: Tools Required
Chapter 3 Installing and Configuring Mass Storage Devices Table 3-1 lists the number and types of mass storage devices that may be added to the hp server. Table 3-1. Mass Storage Devices Maximum Device Type Interface Type Devices Installed Devices and Addresses •...
Page 27 Chapter 3 Installing and Configuring Drive Slide Rails (Do not remove drive cage from chassis.) Retaining Clips Figure 3-6. Releasing the Retaining Clips 5. Remove the hard disk drive from its protective bag and check, or set the following items: a.
Page 28: Installing A Third Hard Disk Drive (Tray Mounted)
Chapter 3 Installing and Configuring 7. Slide the drive into the lower cage opening with the data and power connectors facing out of the drive cage. Figure 3-8. Figure 3-8. Drive Cage Mounting 8. Attach the data connectors to the drives. Assuming that you want to boot from the original hard drive, attach the end connector (marked DRIVE 0) to this drive and the other connectors to the remaining drive(s).
Page 29 Chapter 3 Installing and Configuring Refer to the documentation provided with the hard drive. NOTE If the hard disk drive (HDD) you are planning to install already has a mounting tray attached, you must remove it from the tray. 6. Install the hard disk drive as described below: a.
Page 30: Installing An Optional Cd-Rom Or Dvd Drive
Chapter 3 Installing and Configuring Installing an Optional CD-ROM or DVD Drive You may install an optional IDE CD-ROM or DVD drive in the third drive tray. The secondary IDE cable, which is connected to the IDE CD-ROM in the second drive tray, has an available connector that may be used for an IDE device in either the third or fourth tray.
Page 31: Installing An Optional Backup Tape Drive
Chapter 3 Installing and Configuring Extra Screws Figure 3-10. Installing an Optional CD-ROM or DVD Drive Installing an Optional Backup Tape Drive The optional HP SureStore DAT 24i backup tape drive is a single-ended device and may slow down the disk access time for the Ultra-160 SCSI drives.
Page 32 Chapter 3 Installing and Configuring a. Place it into the tray and use the screws provided to secure it to the tray. See Figure 3-11. The optional HP SureStore DAT 24i backup tape drive is a single-ended drive and normally comes with the 5¼...
Page 33: Memory Modules
Chapter 3 Installing and Configuring Figure 3-11. Installing the Optional Backup Tape Drive Memory Modules The main memory for the hp server tc2120 is implemented using four memory slots on the system board and it supports up to 4 GB (1 GB x 4) of memory. The server only supports HP 184-pin, PC2100 (266 MHz), 3.3V, buffered, ECC DDR DIMMs and ships with at least one 128 MB DIMM installed.
Page 34: Memory Installation Guidelines
Chapter 3 Installing and Configuring Memory Installation Guidelines The hp server tc2120 uses PC2100 (266 MHz) buffered ECC DDR DIMMs, which are electrically different from the EDO and PC100 SDRAM memory modules used in previous hp server models. • DIMMs sizes supported are 128 MB, 256 MB, 512 MB, or 1 GB in any combination. •...
Page 35 Chapter 3 Installing and Configuring DIMM Figure 3-12. DIMM Locations on System Board 6. Remove the new DIMM from its container, handling the module by its edges. Use only HP PC2100 (266 MHz) buffered ECC DDR DIMMs. CAUTION The DIMM should be left in the anti-static container or placed on an anti-static surface, until you are ready to install it into the DIMM slot.
Page 36 Chapter 3 Installing and Configuring 7. Spread the two retaining latches on the slot and align the notches on the DIMM with the keys on the slot. Figure 3-13. Notches Keys Retaining Latches DIMM Slot Figure 3-13. DIMM to Slot Alignment 8.
Page 37: Removing Dimms
Chapter 3 Installing and Configuring Removing DIMMs You may need to remove a DIMM module to downsize your memory configuration or to replace a defective DIMM. 1. If the server is already installed and working, power down the server. Refer to Chapter 1‚...
Page 38: Removing The Processor
Chapter 3 Installing and Configuring 3. Remove the left side cover. 4. Lay the server on its side (components showing). 5. Disconnect the heat sink cooling fan power cable from the connector on the system board. 6. Open the heat sink release latches by pressing down on the latches and unhooking them from the heat sink bracket.
Page 39: Replacing The Processor
Chapter 3 Installing and Configuring Pin-1 Marker ZIF Lever Processor Socket Base Figure 3-16. Removing the Processor 3. Grasp the processor by its edges and lift it out of the processor socket. 4. Place the processor on a static-dissipating work surface or into an anti-static bag. Replacing the Processor 1.
Page 40: Replacing The Heat Sink And Cooling Fan
Chapter 3 Installing and Configuring You should hear the ZIF lever click when it closes properly. ZIF Lever Pin-1 Marker Processor Socket Base Figure 3-17. Replacing the Processor Replacing the Heat Sink and Cooling Fan Once the processor is installed, the heat sink-cooling fan must be installed on top of the processor. The thermal patch on the bottom of the heat sink provides thermal bonding between the heat sink and processor.
Page 41: Accessory Boards
Chapter 3 Installing and Configuring Latch Hook Hook Latch Figure 3-18. Replacing Heat Sink and Cooling Fan 3. Connect the heat sink cooling fan power cable to the fan connector on the system board. CAUTION Ensure that you connect the fan to the correct system board connector.
Page 42: Tested Pci Boards
National Electrical Code. NOTE All Hewlett-Packard accessory boards comply with the U.S. National Electrical code (NFPA 70) Class 2. Tools Required These tools may be needed for preparing the accessory boards for installation in the server: •...
Page 43: Installing An Accessory Board
Chapter 3 Installing and Configuring By default the server searches for boot devices in the following order depending on the server model: Default Boot Order: 1. CD-ROM drive 2. Flexible disk drive 3. IDE hard drive (if present) 4. SCSI hard drive in any PCI slot (if present) 5.
Page 44 Chapter 3 Installing and Configuring (64-Bit Slots) PCI Slot P1 PCI Slot P2 PCI Slot P3 PCI Slot P4 PCI Slot P5 (5 volt, blue) Figure 3-19. Accessory Board Slots NOTE Refer to the HP web site at http://www.hp.com/ for specific slot recommendations for a particular accessory board type.
Page 45 Chapter 3 Installing and Configuring Slot Cover Latch Latch Retainer Figure 3-20. Removing the Slot Cover Latch 8. Move the top of the desired slot cover away from the chassis and then lift it up and out of the chassis. See Figure 3-21.
Page 46 Chapter 3 Installing and Configuring 9. Align the card carefully, slide it into position, and press it firmly into the slot. See Figure 3-22. Figure 3-22. Inserting an Accessory Board 10. Replace the slot cover latch to secure the accessory board in the reverse order shown in Figure 3-20.
Page 47: Removing Accessory Boards
Chapter 3 Installing and Configuring Plastic Extension Figure 3-23. PCI Board Plastic Extension 11. Once the accessory board is installed, you may need to install software drivers. The drivers for the new board are either part of your existing system software or included on a flexible diskette or CD-ROM provided with the accessory board.
Page 48: Monitor, Keyboard, Mouse, And Lan
Chapter 3 Installing and Configuring Power Cover Lock Input Voltage Switch Mouse Keyboard USB (2) System Fan Serial Video Parallel Figure 3-24. Rear Panel Ports Monitor, Keyboard, Mouse, and LAN 1. Place the monitor, keyboard, and mouse near the hp server and connect these devices to the server using the connections provided on the rear of the chassis.
Page 49: Configuring The Hp Server Tc2120
Chapter 3 Installing and Configuring Uninterruptable Power Supply (UPS) If you do not use a UPS with the server, you may experience an arching effect when you plug in the power cord to the AC power source. This is normal, due to the high inrush current of the power supply. 1.
Page 50: Hp 2120 Startup Cd-Rom
Chapter 3 Installing and Configuring hp 2120 Startup CD-ROM The hp tc2120 Startup CD-ROM provides you with the latest NOS drivers, Diagnostics for Windows, BIOS Flash Utility, and a utility for creating diskettes. • Run the hp Startup CD-ROM on any Windows PC with an HTML browser to obtain the required NOS drivers and the BIOS Flash Utility located on the CD-ROM.
Page 51: Documentation
Chapter 3 Installing and Configuring Documentation The hp server tc2120 comes with the following documentation provided on the Startup CD-ROM: • hp server tc2120 Operations and Maintenance Guide • hp server tc2120 Regulatory Guide • Ultra3 SCSI HBA Installation and Configuration Guide BIOS Setup Utility Use the BIOS Setup Utility to configure items in the BIOS using the following menus: •...
Page 52 Chapter 3 Installing and Configuring o Secondary Master – Sets the IDE device to serve as the secondary master. o Secondary Slave – Sets the IDE device to serve as the secondary slave. o Key Features – Sets the NumLock key on or off when server is powered-on, and sets the repeat rate for keyboard keys.
Page 53: Using The Setup Screens
Chapter 3 Installing and Configuring o Power Up Control – Sets options controlling how the server is powered on. “AC PWR Loss Restart” restarts the server after an AC power loss. “Onboard LAN Power Up” enables server power on through the LAN;...
Page 54: Changing The System Date And Time
Chapter 3 Installing and Configuring • The Esc key is the exit key. If you press the Esc key on one of the top-level screens, the Exit menu appears. If you press Esc on a submenu, the previous screen appears. When you are making selections from a pop- up menu, use the Esc key to close the pop-up without making a selection.
Page 55: Setting Hardware Security Options
Chapter 3 Installing and Configuring 3. Select Supervisor Password or User Password. 4. Enter the password in the fields provided. 5. If you want to require a password to boot the server, select Power-on Password and then select Enable. 6. Press Esc or select Exit Menu, then select Exit & Save Changes to save your changes and exit the Setup program.
Page 56 Chapter 3 Installing and Configuring <<<Press <Ctrl A> for SCSISelect Utility!>>> 2. Press Ctrl + A to enter the utility. The SCSISelect Utility appears on screen. 3. Use the arrow keys to move the cursor, press Enter to select an option, or press Esc to exit. 4.
Page 57: System Board Jumper/Dip Switch Settings
Chapter 3 Installing and Configuring System Board Jumper/Dip Switch Settings You need to change dip switch settings to clear the CMOS or passwords, perform a hardware flash or BIOS recovery, or when you upgrade from a 400 MHz to 533 MHz processor. The FSB jumper switch must also be moved when you upgrade to a higher speed processor.
Page 58: Changing Jumper/Dip Switch Settings After Processor Upgrade
Chapter 3 Installing and Configuring Reserved (Do not change default setting) On for 400 MHz processor, Off for 533 MHz processor Reserved (Do not change default setting) Reserved (Do not change default setting) Reserved (Do not change default setting) On (black indicates switch setting) Figure 3-27.
Page 59: Wake On Lan (Wol) Support
Chapter 3 Installing and Configuring Wake On LAN (WOL) Support The hp server tc2120 fully supports Wake On LAN (WOL). The WOL feature allows you to remotely power on the hp server when it is in sleep mode by sending it a wake-up packet. You can remotely upload data to the server or download data from it, and perform system maintenance tasks.
Page 60: Diagnostics
4 Diagnostics When the server boots, a series of tests are displayed on the screen. The number of tests displayed depends on the configuration of the server. The following are the types of errors you might get with the hp server. •...
Page 61: Post Error Messages
Chapter 4 Diagnostics POST Error Messages If you get a POST text error message in reverse video, details of the error are provided on the screen. Recommendations for troubleshooting are sometimes displayed along with the error message or by pressing Enter.
Page 62 Chapter 4 Diagnostics • If this message displays after you have intentionally CMOS checksum error - Default cleared the CMOS, it is simply a warning message to loaded inform you that the CMOS has been loaded to default values. No action is required. •...
Page 63: Clearing The Cmos And Passwords
Chapter 4 Diagnostics System Configuration Updated This is not an error. It indicates that the system configuration has been updated. This message normally appears when a new device has been added to the server. No corrective action needed. Update DMI Information This is not an error.
Page 64: Hp Server Diagnostics For Windows Utility
Chapter 4 Diagnostics Configuration Switches Switch 1 Location Figure 4-1. Location of Configuration Switches Reserved (Do not change default setting) Reserved (Do not change default setting) Reserved (Do not change default setting) Reserved (Do not change default setting) Clear CMOS (Active when On. Default = Off) Clear Password ( Active when On.
Page 65: Diagnostics For Windows Features
Chapter 4 Diagnostics Diagnostics for Windows Features Diagnostics for Windows is a set of diagnostic tests, including tests for system and processor components, memory and storage elements, ports, and input/output devices. The Diagnostics for Windows is supplied on the hp tc2120 Startup CD-ROM. To install Diagnostics for Windows, follow the instructions on the README file located in the Diagnostics for Windows folder on the Startup CD-ROM.
Page 66: Error Messages
5 Error Messages This chapter describes the POST error and beep codes that may occur during the boot process or normal operation of the hp server tc2120. WARNING Always turn off the power and disconnect the power cord to the server before attempting to remove the cover and touch the internal components.
Page 67: Beep Codes
Chapter 5 Error Messages Beep Codes If the POST routines cannot display messages when an error occurs before the video display is initialized, the hp server emits a buzzing sound followed by a series of beeps. If you get a blank screen on boot, but hear beeps, count the beeps and refer to the table below to interpret their meaning.
Page 68: Troubleshooting
6 Troubleshooting If you are having problems installing your hp server tc2120, there are a number of tools available for troubleshooting, including the information provided in this chapter. • HP’s web site at http:\\www.hp.com to access the most comprehensive support material: o Latest support news –...
Page 69: Preventive Maintenance Procedures
Chapter 6 Troubleshooting Preventive Maintenance Procedures Refer to the following table for preventive maintenance procedures used for the hp server tc2120. Be sure to turn off power to the server when cleaning it. Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth.
Page 70: Server Powers On, But Fails Post
Chapter 6 Troubleshooting 4. If the server is plugged into a switched multiple-outlet box, ensure the switch on the outlet box is turned on. 5. Plug a different electrical device (such as a printer) into the power outlet, and turn on the device to verify the outlet has power.
Page 71: Bios Recovery
Chapter 6 Troubleshooting c. If the server still does not work, go to Step 3. 3. If the server still does not work, turn off the monitor, the server, and all external devices, and check the internal hardware, as follows: a.
Page 72: Bios Recovery
Chapter 6 Troubleshooting 3. Locate and download the latest hp server tc2120 BIOS to this diskette from HP’s web site at: http://www.hp.com/ This downloaded BIOS on the diskette becomes the BIOS update diskette. 4. Boot the server with the BIOS update diskette in the flexible disk drive. This action will automatically flash the BIOS from the diskette to the server.
Page 73: Resetting A Lost Password
Chapter 6 Troubleshooting Resetting a Lost Password If you have forgotten the User password, the Supervisor can reset it for you. However, if the Supervisor password has been lost or forgotten you can only reset it by clearing the CMOS memory and all of the settings in the (BIOS) Setup Utility.
Page 74: Power Problems
Chapter 6 Troubleshooting Power Problems Symptom: • A fan is not working. Action: 1. Review the Troubleshooting Checklist before you continue. 2. Verify all cable connections: o AC power cord from AC source outlet to server. o DC power supply cable to system board. o DC power supply cables to all mass storage devices, including the flexible disk drive.
Page 75: Configuration Problems
Chapter 6 Troubleshooting If you should find bent pins, slowly but carefully straighten each pin. If necessary, replace the cable. 6. Turn on the server and wait a full 2 minutes. 7. Verify the monitor starts displaying normally. 8. If the problem persists, check if the monitor is functioning: a.
Page 76: Printer/Datacomm Problems
Chapter 6 Troubleshooting 1. Review the Troubleshooting Checklist before you continue. 2. If the server frequently loses the time and date, replace the battery. The battery is attached to the system board. 3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if necessary. To start the (BIOS) Setup Utility, boot or reboot the system and press F10 when prompted.
Page 77: Keyboard And Mouse Problems
Chapter 6 Troubleshooting Refer to the peripheral’s manual. 7. Check the cable for continuity, or try a known good cable. 8. If the printer’s parallel data cable (where applicable) was plugged in after the server was already powered on, power off the server and then power it on again. 9.
Page 78: Flexible Disk Drive Problems
Chapter 6 Troubleshooting 9. Try using a USB keyboard. 10. If the problem persists, replace the system board. 11. Once a suspect part has been found, verify that it is the problem by reinstalling the part and duplicating the error. Symptom: •...
Page 79: Cd-Rom Problems
Chapter 6 Troubleshooting 7. If the cables are securely attached, and the drive still does not work, replace the cables with known good cables, one at a time. 8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the system board, etc.) 9.
Page 80: Scsi Problems
Chapter 6 Troubleshooting 1. Review the basic IDE installation guidelines to ensure a proper configuration. 2. In addition, check the following: o Verify correct drivers are installed. o Verify there is a CD-ROM disk in the CD-ROM drive. o Verify all internal drive cables are securely attached and functional. 3.
Page 81: Ide Problems
Chapter 6 Troubleshooting This lets the SCSI BIOS for the boot controller board load, preventing conflicts from the other SCSI controllers. If necessary, remove the other SCSI controller boards, except the SCSI boot controller board, until you resolve the current problem. 3.
Page 82: Processor Problems
Chapter 6 Troubleshooting 4. Run the Diagnostics for Windows utility and: a. Verify the IDE IDs and any relevant switch settings are correct. b. Verify the problem is the IDE bus, by looking for specific information. 5. If an accessory board was added recently, check for a resource conflict between the new board and an existing accessory boards.
Page 83: Memory Problems
Chapter 6 Troubleshooting Memory Problems The memory modules used for this server are PC2100 DDR 266 MHz ECC DIMMs. NOTE If the POST (displayed at power-on time) indicates a defective memory module, replace it. Action: 1. Review the Troubleshooting Checklist before you continue. 2.
Page 84: Network Interface Card (Installed) Problems
Chapter 6 Troubleshooting Network Interface Card (Installed) Problems See the appropriate Network Interface Card documentation. Symptom: • The NIC adapter cannot connect to the network. Action: 1. Ensure the cabling is installed properly. 2. If you’re directly connecting two servers (with no hub or other device), use a “crossover” cable. Most hub and switch connections require a straight-through cable;...
Page 85 Chapter 6 Troubleshooting 2. Power down the server and disconnect the power cord from the AC power source. WARNING Before removing the left side cover, always unplug telephone cables and disconnect the power cord. Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages.
Page 86: Replacing Parts
7 Replacing Parts This chapter describes the removal and replacement procedures for the user serviceable components in the hp server tc2120. NOTE The hp server tc2120 is highly customer serviceable. All major parts are easily accessible and replaceable. Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server: •...
Page 87: Mass Storage Devices
Chapter 7 Replacing Parts Mass Storage Devices Shelf1 (FDD) Shelf 2 (CD-ROM) Shelf 3 (Optional CD-ROM, DVD Drive, or Backup Tape Drive) Shelf 4 (3rd Hard Drive—Optional) Drive Retaining Clips Shelf 5 (1st Hard Drive—Standard) Shelf 6 (2nd Hard Drive—Optional) Figure 7-1.
Page 88: Replacing The Flexible Disk Drive
Chapter 7 Replacing Parts c. Remove the two screws from the side of the FDD assembly. Figure 7-2. Removing the Flexible Disk Drive (FDD) d. Remove the flexible disk drive from the tray. 7. Place the flexible disk drive in an anti-static bag. Replacing the Flexible Disk Drive 1.
Page 89: Replacing The Cd-Rom
Chapter 7 Replacing Parts 3. Remove the left side cover. Refer to “Opening and Closing the hp server” Chapter 4. Remove the upper bezel. Refer to “Opening and Closing the hp server” Chapter 5. At the rear of the CD-ROM, carefully disconnect the power and data cables. 6.
Page 90: Removing A Backup Tape Drive
Chapter 7 Replacing Parts 6. At the rear of the CD-ROM, carefully connect the power and data cables. The IDE CD-ROM uses one connector on the cable from the IDE-2 connector, leaving one connector for an optional third hard drive in shelf 4 or an optional IDE device in shelf 3. 7.
Page 91: Replacing A Backup Tape Drive
Chapter 7 Replacing Parts Replacing a Backup Tape Drive This procedure is used to replace the optional HP backup tape drive mounted in the third shelf. In SCSI models, the optional HP backup tape drive may slow down access time for the Ultra-160 SCSI hard drives. If this is the case, HP recommends adding another single channel SCSI controller to control the slower backup tape drive.
Page 92: Replacing A Hard Disk Drive (Tray Mounted)
Chapter 7 Replacing Parts 6. Place the HDD in an anti-static bag. Extra Screws Figure 7-5. Removing Hard Disk Drive (HDD) and Tray Replacing a Hard Disk Drive (Tray Mounted) Follow these steps to replace the third hard disk drive (HDD) mounted in the fourth shelf. The second and third drive trays are identical, but the forth drive tray is reserved for a hard drive (IDE or SCSI).
Page 93: Removing A Hard Disk Drive (Drive Cage Mounted)
Chapter 7 Replacing Parts 6. Replace the upper bezel. NOTE If this is the initial installation of a hard disk drive in this location, it is necessary to remove the bezel drive cover from the upper front bezel. 7. Replace the left side cover. 8.
Page 94: Replacing A Hard Disk Drive (Drive Cage Mounted)
Chapter 7 Replacing Parts 6. Slide the drive out of the drive cage. Drive Slide Rails (Do not remove drive cage from chassis.) Retaining Clips Figure 7-6. Releasing the Retaining Clips 7. Remove the four screws to remove the rails from the drive. 8.
Page 95: Dimms
Chapter 7 Replacing Parts 3. Slide the HDD into the drive cage opening. Figure 7-7. Attaching the Rails 4. Connect the power and data cables to the disk drive. For the IDE model, use the two connectors on the primary cable (IDE-1) to connect the IDE drives. The secondary cable (IDE-2) is intended for the IDE CD-ROM and an optional IDE device (shelf 3) or third drive (shelf 4).
Page 96: Replacing Dimms
Chapter 7 Replacing Parts 4. Lay the server on its side (components showing). 5. Select the desired DIMM and open the retaining latches completely. This forces the DIMM up in the slot and makes it easier to remove. 6. Lift the DIMM completely away from the slot. 7.
Page 97: Processor
Chapter 7 Replacing Parts 4. Align the notches on the DIMM with the keys on the slot. Notches Keys Retaining Latches DIMM Slot Figure 7-9. DIMM to Slot Alignment 5. Holding the DIMM at 90 degrees to the system board, press the DIMM fully into the slot until the retaining latches close.
Page 98: Removing The Heat Sink And Cooling Fan
Chapter 7 Replacing Parts Removing the Heat Sink and Cooling Fan 1. If the server is operating, power down the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly.
Page 99: Replacing The Processor
Chapter 7 Replacing Parts 2. Open the ZIF lever completely to allow removal of the processor. Pin-1 Marker ZIF Lever Processor Socket Base Figure 7-11. Removing the Processor 3. Grasp the processor by its edges and lift it out of the processor socket. 4.
Page 100: Replacing The Heat Sink And Cooling Fan
Chapter 7 Replacing Parts 4. Insert the processor into the socket and close the ZIF lever to fully seat the processor. You should hear the ZIF lever click when it closes properly. 5. Change the jumper and dip switch settings. Refer to “Changing Jumper/Dip Switch Settings after Processor Upgrade”...
Page 101: Accessory Boards
Chapter 7 Replacing Parts Latch Hook Hook Latch Figure 7-13. Replacing Heat Sink-Cooling Fan on the Processor CAUTION To avoid thermal overheating ensure that both latches are firmly fastened, providing good contact between the heat sink and processor. 5. Connect the cooling fan power cable to the fan connector on the system board. CAUTION Failure to connect the cooling fan to its power connector may cause the server to shut down with no messages displayed and...
Page 102: Removing Accessory Boards
Chapter 7 Replacing Parts Removing Accessory Boards To remove an accessory board, refer to the following procedure: 1. If the server is operating, power off the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables connected to the server. If necessary, label each one to expedite re-assembly.
Page 103: Replacing Accessory Boards
Chapter 7 Replacing Parts You may need to lift the slot cover latch out of its retainer before lifting it out of the chassis. Slot Cover Latch Latch Retainer Figure 7-14. Removing Slot Cover Latch 7. Lift the accessory board up and away from the slot. 8.
Page 104 Chapter 7 Replacing Parts 6. Ensure the accessory board is seated properly in the PCI slot. Slot Cover Figure 7-15. Removing the Slot Cover Figure 7-16. Inserting an Accessory Board 7. Replace the slot cover latch to ensure the accessory board is held in place. 8.
Page 105: Power Supply
Chapter 7 Replacing Parts Once the accessory board is installed, you may need to install or update software drivers. The drivers for the new board are either part of your existing server software or provided on a flexible diskette (or CD- ROM) included with the accessory board.
Page 106: Replacing The Power Supply
Chapter 7 Replacing Parts c. Slide the power supply out of the chassis while you support it with your hands. Figure 7-17. Removing the Power Supply Replacing the Power Supply 1. Insert the new power supply and replace the screw securing it on the inside of the chassis. 2.
Page 107: Replacing The Battery
Chapter 7 Replacing Parts 3. Remove the cover. WARNING The power supply will continue to provide standby current to the hp server until the power cord is disconnected from the AC power source. 4. Lay the server on its side (components showing) for better access to the battery, especially when it is released from the socket.
Page 108: Chassis Fan
Chapter 7 Replacing Parts Chassis Fan Removing the Chassis Fan The chassis fan is mounted at the rear of the chassis. WARNING Before removing the cover(s), always disconnect the power cords and unplug telephone cables. Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects, such as tools or jewelry.
Page 109: Replacing The Chassis Fan
Chapter 7 Replacing Parts 8. Lift the fan out and away from the chassis. Figure 7-19. Removing the Chassis Fan Replacing the Chassis Fan 1. Remove the replacement chassis fan from the shipping container. 2. With the power connector oriented toward the rear of the chassis and the system board, guide the chassis fan into the chassis fan opening.
Page 110: System Board
Chapter 7 Replacing Parts System Board Removing the System Board 1. If the server is operating, power down the server. Refer to Chapter 1‚ Controls and Indicators for instructions. 2. Disconnect the power cord and any external cables. If necessary, label each one to expedite re-assembly. 3.
Page 111: Replacing The System Board
Chapter 7 Replacing Parts Replacing the System Board 1. Remove the replacement system board and any cables from the anti-static shipping container. 2. Place the system board on an anti-static pad and set all jumper connections as recorded during the system board removal.
Page 112: Parts Identification
8 Parts Identification Exploded View – Covers and Bezels Figure 8-1. Covers and Bezels...
Page 113: Exploded View - Mass Storage Devices
Chapter 8 Parts Identification Exploded View – Mass Storage Devices Figure 8-2. Mass Storage Devices...
Page 114: Exploded View - Chassis Fan, Power Supply, And System Board
Chapter 8 Parts Identification Exploded View – Chassis Fan, Power Supply, and System Board Figure 8-3. Chassis Fan, Power Supply, and System Board...
Page 115: Exploded View - System Board Components
Chapter 8 Parts Identification Exploded View – System Board Components Figure 8-4. System Board Components...
Page 116: Replaceable Parts List
Chapter 8 Parts Identification Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the hp server, except where noted. NOTE The part numbers listed below were available at the time of publication.
Page 117 Chapter 8 Parts Identification Hard Disk Drive 36 GB, 10K RPM (SCSI model) 177987-001 Drive Cage and Rails 311176-001 I/O Panel, Rear Not available 22/30 System Board 311185-001 Slot Cover 311184-001 Slot Cover Latch 311184-001 Chassis Fan 311175-001 Power Supply, 250 W 311178-001 CPU heat sink/fan assembly 294988-001...
Page 118: Cables And Part Numbers
Chapter 8 Parts Identification Cables and Part Numbers Description Spare Part Number Country Kit (Documentation, Power Cords) 311733-001 IDE Cable kit (Floppy, CD-ROM, HDD) 311174-001 Internal SCSI Cable w/five connectors and termination at end of cable SCSI LED Cable Keyboards Language Spare Part Number Language...
Page 119: Specifications
9 Specifications This appendix provides the operating conditions (environmental requirements), hardware specifications, physical requirements, power requirements, and video resolutions of the hp server tc2120. The system board layout and its connectors are also provided. See Figure 9-1. The specifications listed may vary if you install a mass storage device in your server that has more stringent environmental limits.
Page 120: Power Supply Specifications
Chapter 9 Specifications Power Supply Specifications Characteristics Parameter Input Type Manual voltage selection Input - Maximum 100 to 127 VAC @ 50/60 Hz Range 200 to 240 VAC @ 50/60 Hz Operating Current 100 to 127 VAC @ 7.0 A 200 to 240 VAC @ 3.5 A Inrush Current 90 A (cold) 120 A (warm)
Page 121: System Board Layout
Chapter 9 Specifications One Serial port; one bi-directional parallel port with ECP/EPP high-speed support; PS/2 style mouse and keyboard connectors; two USB ports - supports USB printers, external modems, and mouse and keyboard, but NOS dependant; one video port; one LAN port CD-ROM Bundled CD-ROM drive;...
Page 122 Index Index CD-ROM accessory boards eject hole removing problems replacing removing ACPI replacing Advanced Configuration and Power Interface CD-ROM drive anti-static service kit installing anti-static wrist strap chassis fan arching effect removing power supply replacing attaching the side rails to the hard drive closing the HP Server CMOS memory clearing...
Page 123 Index disk drives supported Input Voltage selector HP Ultra 160 SCSI LVD inrush current drive cage mounting allowing for drive shelves installing common trays accessory boards drive trays additional memory drive types supported backup tape drive (optional) flexible disk drive CD-ROM drive IDE CD-ROM DIMMs...
Page 124 Index monitor arching effect video connection removing monitor port replacing mouse power switch problems DC power (front panel) moving jumper switch powering-down procedure multiple-server configurations powering-on procedure Power-On Self-Test (POST) preventive maintenance Network Interface Card printer/datacomm problems problems processor embedded heat sink-cooling fan problems Pin-1 marker...
Page 125 Index replacing basics shelf mounted finding the problem removing backup tape drive keyboard sleep states memory Advanced Configuration and Power Interface mouse defined POST hibernate POST error messages keyboard or mouse activity power NOS dependent preventive maintenance power button configurations printer/datacomm power management processor...

HP Tc2120 - Server - 256 MB RAM Maintenance Manual

1 Controls and Indicators

2 External Connectors

3 Installing and Configuring

4 Diagnostics

5 Error Messages

6 Troubleshooting

7 Replacing Parts

8 Parts Identification

9 Specifications

Quick Links

Troubleshooting

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