Page 1 Service and Technical Reference Guide HP xw3400 Workstation...
Page 2 © Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book ENWW...
Page 5: Table Of Contents
Table of contents 1 Install the operating system Installing or upgrading device drivers ..................1 Transferring files and settings ..................... 2 Creating a disc recovery set ...................... 2 2 Computer Setup (F10) utility Computer Setup (F10) utilities ....................3 Using Computer Setup (F10) utilities ................4 Computer Setup—File ....................
Page 6 HP ProtectTools Security Manager ................26 HP Client Management Premium Suite ............... 26 HP Client Foundation Suite ..................27 HP OpenView Client Configuration Manager ............. 27 HP OpenView Workstation Configuration Management solutions ........27 Proactive change notification ..................28 Subscriber’s Choice ....................28 Retired solutions ......................
Page 7 SATA data cable ..................... 48 SATA power cable ....................48 PATA device information ......................49 ATA SMART Drives ........................ 49 Hard drive capacities ......................49 6 Identifying routine care and disassembly preparation Electrostatic discharge information ................... 52 Generating static ....................52 Preventing electrostatic damage to equipment .............
Page 8 Fan shroud ..........................84 Front I/O panel housing assembly ................... 85 Heatsink ..........................86 Processor ..........................87 Speaker ..........................89 Power supply ......................... 90 System board ........................91 Battery ..........................92 Type 1 Battery Holder ....................93 Type 2 Battery Holder ....................93 Type 3 Battery Holder ....................
Page 9 Solving general problems ...................... 122 Solving power problems ....................... 126 Solving diskette problems ...................... 127 Solving hard drive problems ....................130 Solving media card reader problems ..................132 Solving display problems ...................... 134 Solving audio problems ......................138 Solving printer problems ....................... 140 Solving keyboard and mouse problems ..................
Page 10 ENWW...
Page 11: Install The Operating System
Install the operating system CAUTION: Do not add optional hardware or third-party devices to your workstation until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE.
Page 12: Transferring Files And Settings
Transferring files and settings Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard.
Page 13: Computer Setup (F10) Utility
Computer Setup (F10) utility Computer Setup (F10) utilities Use Computer Setup (F10) utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...
Page 14: Using Computer Setup (F10) Utilities
Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test ● (POST). Replicate the system setup by saving system configuration information on diskette and restoring it on ● one or more workstations. Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
Page 15: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—File Option Description System Information Lists: Product name ● ● SKU number (some models) Processor type/speed/stepping ● Cache size (L1/L2) (dual core processors have this listed twice) ●...
Page 16: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented.
Page 17 Table 2-3 Computer Setup—Storage (continued) Translation Parameters (ATA disks only) NOTE: This feature appears only when User translation mode is selected. Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept.
Page 18 Table 2-3 Computer Setup—Storage (continued) NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system. Boot Order Allows you to: ● Specify the order in which attached devices (such as a USB flash media device, diskette drive, hard drive, optical drive, or network interface card) are checked for a bootable operating system image.
Page 19: Computer Setup-Security
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Security Option Description Smart Card Options Allows you to enable/disable the Smart Card to be used in place of the Power-On Password. (some models) Setup Password Allows you to set and enable setup (administrator) password.
Page 20 Table 2-4 Computer Setup—Security (continued) Network controllers (some models) ● ● Embedded security device (some models) Network Service Enables/disables the workstation’s ability to boot from an operating system installed on a network Boot server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) System IDs Allows you to set:...
Page 21: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce ● Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.
Page 22: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ●...
Page 23 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) PCI Devices Lists currently installed PCI devices and their IRQ settings. ● ● Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an ACPI-based operating system. PCI VGA Displayed only if there are one or more PCI graphics controllers in the system and the integrated video Configuration...
Page 24: Recovering The Configuration Settings
Recovering the configuration settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 5 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified workstation configuration settings to a diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and...
Page 25: Hp Insight Diagnostics
HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some workstation models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
Page 26: Survey Tab
NOTE: It is recommended that you accept the assigned default keyboard for your language unless you want to test your specific keyboard. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight Diagnostics utility launches with the Survey tab displayed.
Page 27: Status Tab
For each test type, there are two test modes to choose from: Interactive Mode—Provides maximum control over the testing process. The diagnostic software ● will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.
Page 28: Log Tab
Log tab The Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.
Page 29: Downloading The Latest Version Of Hp Insight Diagnostics
NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen then remove the Documentation and Diagnostics CD from the optical drive.
Page 30 Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message ”Press F11 for Emergency Recovery.” NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP Backup and Recovery Manager User Guide by selecting Start >...
Page 31: Desktop Management
Desktop management HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal workstations. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs.
Page 32: Hp Openview Agent
services/cache/80906-0-0-225-121.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management. NOTE: HP Backup and Recovery Manager on page 22 for information on creating the Restore Plus! CD.
Page 33 HP Backup and Recovery Manager can create the Restore Plus! CD set. This set includes the Restore Plus! CD, the Operating System CD, and any Supplemental Software CDs. CAUTION: The Restore Plus! CD set will not include any system settings or user data created after the initial system setup.
Page 34: Remote System Installation
Remote system installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: Formatting a hard drive ●...
Page 35: Hp System Software Manager
HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing how you manage your HP client workstations.
Page 36: Hp Protecttools Security Manager
Tight integration with HP Instant Support tools reduces hardware troubleshooting time. Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models ● ● System Health Scan—check for known hardware issues in your installed base of HP client systems Active Chat—connect to HP customer support to resolve issues ●...
Page 37: Hp Client Foundation Suite
For more information on HP Client Management Premium Suite, visit www.hp.com/go/easydeploy. HP Client Foundation Suite The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client management functionality. It combines: HP Client Manager ● HP Systems Insight Manager Connector ●...
Page 38: Proactive Change Notification
By substituting automation for manual intervention, HP helps its customers lower costs, significantly reduce software related problems, and ensure the software supporting their business operations is reliable and secure. For more information on HP OpenView Workstation Configuration Management Solution, visit http://h20229.www2.hp.com/solutions/ascm/index.html.
Page 39: Remote Rom Flash
Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple workstations results in a consistent deployment of, and greater control over, HP workstation BIOS images over the network.
Page 40: Replicating The Setup
If the system successfully reprograms the ROM, the system will automatically power off. Remove the removable media used to upgrade the BIOS. Turn the power on to restart the workstation. Replicating the setup The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model.
Page 41: Creating A Bootable Device
This method takes a little longer to prepare the configuration diskette or USB flash media device, but copying the configuration to target workstations is significantly faster. NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media device.
Page 42 To create a bootable USB flash media device, you must have: a supported USB flash media device ● ● a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may be used, but all existing files on the USB flash media device will be lost.) a workstation that is bootable from a USB flash media device ●...
Page 43: Unsupported Usb Flash Media Device
Copy any files you saved in step 9 back to your USB flash media device. Remove the diskette and reboot the workstation. The workstation will boot to the USB flash media device as drive C. NOTE: The default boot order varies from workstation to workstation, and it can be changed in the Computer Setup (F10) Utility.
Page 44: Dual-State Power Button
If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the DOS diskette. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media device, add the system files, and ask for a Volume Label. Press Enter for no label or enter one if desired.
Page 45: Hp Web Site Support
HP web site support HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system.
Page 46 Use the following utilities to manage security settings on the HP workstation: Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the ● Documentation and Diagnostics CD included with the workstation for additional information and instructions on using the Computer Setup Utilities.
Page 47: Password Security
Table 4-1 Security Features Overview (continued) Option Description Network Service Boot Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.) System IDs Allows you to set:...
Page 48: Establishing A Setup Password Using Computer Setup
Establishing a Setup password using Computer Setup If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. Establishing a setup password through Computer Setup prevents reconsideration of the workstation (use of the Computer Setup (F10) utility) until the password is entered. Turn on or restart the workstation.
Page 49: Changing A Power-On Or Setup Password
If a setup password has been established on the workstation, you will be prompted to enter it each time you run Computer Setup. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart. As soon as the workstation is turned on, press when the monitor light turns green to enter Computer Setup.
Page 50: Deleting A Power-On Or Setup Password
Deleting a power-on or Setup password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer.
Page 51: Drivelock
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at www.hp.com. DriveLock DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard drive. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected.
Page 52 For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect.
Page 53: Smart Cover Sensor
Smart Cover Sensor CoverRemoval Sensor, available on some models, is a combination of hardware and software technology that can alert you when the workstation cover or side panel has been removed. There are three levels of protection, as described in the following table. Table 4-2 Smart Cover Sensor Protection Levels Level...
Page 54: Locking The Smart Cover Lock
Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart. As soon as the workstation is turned on, press when the monitor light turns green to enter Computer Setup.
Page 55: Fingerprint Identification Technology
Fingerprint identification technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore. NOTE: Support for Fingerprint Identification Technology varies by model.
Page 56 Chapter 4 Desktop management ENWW...
Page 57: Serial And Parallel Ata Drive Guidelines And Features
Serial and Parallel ATA drive guidelines and features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of workstation. The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. SATA hard drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable...
Page 58: Sata Hard Drive Cables
SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
Page 59: Pata Device Information
PATA device information The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
Page 60 Chapter 5 Serial and Parallel ATA drive guidelines and features ENWW...
Page 61: Identifying Routine Care And Disassembly Preparation
Identifying routine care and disassembly preparation This chapter provides general service information for the workstation. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the workstation is plugged into an AC power source, voltage is always applied to the system board.
Page 62: Electrostatic Discharge Information
Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 63: Personal Grounding Methods And Equipment
Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive ● foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ●...
Page 64 Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● ● Static-dissipative table or floor mats with hard tie to ground Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...
Page 65: Operating Guidelines
Operating guidelines To prevent overheating and to help prolong the life of the workstation: Keep the workstation away from excessive moisture, direct sunlight, and extremes of heat and cold. ● ● Operate the workstation on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the workstation and above the monitor to permit the required airflow.
Page 66: Cleaning The Keyboard
To clean the workstation case, follow the procedures described below: To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
Page 67: Cleaning The Mouse
Cleaning the mouse Before cleaning the mouse, ensure that the power to the workstation is turned off. Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any ● debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. To clean the mouse body, follow the procedures in Cleaning the workstation case on page ●...
Page 68: Cables And Connectors
Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Page 69: Removal And Replacement Procedures
Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all workstations. Preparation for disassembly Identifying routine care and disassembly preparation on page 51 for initial safety procedures.
Page 70: External Security Devices
External security devices The following security devices are used to prevent unauthorized access to the internal components of the workstation and/or secure the workstation to a fixed object. Installing a cable lock The cable lock may be used to secure the workstation access panel to the chassis and, at the same time, secure the workstation to a fixed object.
Page 71: Access Panel
Access panel Prepare the workstation for disassembly (Preparation for disassembly on page 59). CAUTION: Before removing the workstation access panel, ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. Loosen the captive thumbscrew (1) that secures the access panel to the workstation chassis. Slide the access panel (2) back about 1.3 cm (1/2 inch ), then lift it off the unit.
Page 72: Front Bezel
Front bezel Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel (Access panel on page 61). To remove the front bezel, press the green latch on the bottom right of the chassis (1) to release the bottom of the bezel, then swing the bottom of the bezel away from the chassis (2) to release the top of the bezel.
Page 73: Front Drive Bezels
Front drive bezels Follow these steps when removing or installing a front drive bezel. Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel (Access panel on page 61). Remove the front bezel (Front bezel on page 62).
Page 74: Cable Management
Cable management Always follow good cable management practices when working inside the workstation. Keep cables away from major heat sources like the heatsink. ● ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Page 75: Cable Connections
Cable connections System board connectors are color-coded to make it easier to find the proper connection. Cable Cable Designator Power Supply System board Power Supply CPU power Power Supply 2nd SATA Hard drive Power Supply 1st SATA Hard drive Power Supply 1st Optical drive Power Supply 2nd Optical drive...
Page 76: Memory
Memory CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the workstation or optional cards.
Page 77: Expansion Cards
Expansion cards Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 78 NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up from the socket then away from the inside of the chassis.
Page 79 Low Profile PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a low profile PCI Express x16 card and a rigid, non-hinged hold-down bracket (as shown in the following illustration), you must first remove screws 3, 4, and 5 and then remove the bracket (2) before removing the card (1).
Page 80 Full Height PCI Express Card with Rigid Hold-down Bracket: If your workstation is configured with a full height PCI Express x16 card (1) and a rigid, non-hinged hold-down bracket (2), as shown below, you must first remove screws 3 and 4 and then remove the bracket before removing the card.
Page 81 Low Profile or Full Height PCI Express Card with Dual Purpose Hold-down Bracket: If your workstation is configured with a dual purpose (both low profile and full height) hinged PCI Express x16 card hold-down bracket, as shown below, do not remove any screws from the bracket.
Page 82 With the hold-down bracket either removed or rotated away from the top of the card (depending on workstation configuration), pull the retention arm on the PCI Express x16 card (located on the back of the expansion socket) away from the card, and carefully rock the card back-and- forth until the connectors pull free from the socket.
Page 83 If replacing or adding a new expansion card, hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion slot on the system board (2).
Page 84: Drives
Drives The workstation supports up to five drives that may be installed in various configurations. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive.
Page 85: Disconnecting Optical Cables
Remove the front bezel (Front bezel on page 62). Disconnect the power and data cables from the back of the drive, as shown in the following illustrations. Disconnecting optical cables NOTE: Some products use straight cable connectors while others use right angle connectors. Disconnecting diskette drive cables ENWW Drives...
Page 86: Releasing The Drives
Releasing the drives A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Remove the four guide screws (two on each side) from the old drive.
Page 87 NOTE: There are a total of eight extra guide screws on the front of the chassis. Four have 6-32 standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive.
Page 88 NOTE: Refer to Serial and Parallel ATA drive guidelines and features on page 47 for information on attaching the cabling to get optimum performance. Refer to the illustration below to connect optical drive cables. NOTE: Some products use straight cable connectors while others use right angle connectors. Refer to the illustration below to connect diskette drive cables.
Page 89: Replacing An Internal Hard Drive
Replacing an internal hard drive CAUTION: To prevent loss of work and damage to the workstation or drive: If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the workstation. Do not remove a hard drive while the workstation is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity.
Page 90 Remove the power cable (1) and primary data cable (2) and secondary data cable (if necessary) (3) from the cable retainers to make it easier to access the drive. Release the drive by pulling the green release tab away from the drive (1) and sliding the drive out of the bay (2).
Page 91 Install the four guide screw (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the front of the chassis under the front bezel. NOTE: There are a total of eight extra guide screws on the front of the chassis.
Page 92 Connect the power 1 and data 2 cables to the back of the hard drive. NOTE: If you are installing a primary hard drive, use the power connector labeled P5. If you are installing a secondary hard drive use the power cable labeled P4. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 93: Chassis Fan
Chassis fan Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 94: Fan Shroud
Fan shroud Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 95: Front I/O Panel Housing Assembly
Front I/O panel housing assembly Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 96: Heatsink
Heatsink Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 97: Processor
Processor Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel (Access panel on page 61). Disconnect the heatsink control cable from the system board and remove the heatsink (Heatsink on page 86). Rotate the locking lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).
Page 98 Go to step 7. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board.
Page 99: Speaker
Speaker Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 100: Power Supply
Power supply WARNING! Voltage is always present on the system board when the workstation is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the workstation and/or the AC outlet before opening the workstation. Prepare the workstation for disassembly (Preparation for disassembly on page 59).
Page 101: System Board
System board Prepare the workstation for disassembly (Preparation for disassembly on page 59). Remove the access panel and rotate the workstation so the system board is parallel to the table to make it easier to work on (Access panel on page 61).
Page 102: Battery
Battery The battery that comes with your workstation provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the workstation into a live AC wall socket.
Page 103: Type 1 Battery Holder
Type 1 Battery Holder Lift the battery out of its holder. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the workstation access panel (Access panel on page 61).
Page 104: Type 3 Battery Holder
Plug in the workstation and turn on power to the workstation. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Section 2.2. Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2). Insert the new battery and position the clip back in place.
Page 105: Appendix A Connector Pin Assignments
Connector pin assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon Signal...
Page 106: Ethernet Rj-45
Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Ethernet AUI Connector and Icon Signal Signal Ground Positive AUI Differential Receive Negative AUI Differential Collision +12V Positive AUI Differential Collision Ground Negative AUI Differential Transmit Ground...
Page 107: Parallel Interface
Parallel interface Connector and Icon Signal Signal Strobe Acknowledge Data Bit 0 Busy Data Bit 1 Paper End Data Bit 2 Select Data Bit 3 Auto Linefeed Data Bit 4 Error Data Bit 5 Initialize Printer Data Bit 6 Select IN Data Bit 7 18–...
Page 108: Usb
Connector and Icon Signal +5 VDC - Data + Data Ground Microphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Audio_Right 3 (Shield) Ground Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 1 2 3 2 (Ring) Power_Right...
Page 109: External Infrared Transceiver
External infrared transceiver Connector and Icon Signal Transmit Receive Ground Mode Not Used Not Used Not Used Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync...
Page 110: Ata/Atapi (Ide) Standard Drive Cable
ATA/ATAPI (IDE) Standard drive cable Connector Signal Signal Signal Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 Ground Ground IORDY DD13 CSEL 24-Pin Power Connector Front Signal...
Page 111: 4-Pin Power (For Cpu)
4-Pin Power (for CPU) Connector and Icon Signal +12V CPU -12V CPU SATA data and power Drive Connector Signal Signal Signal Signal Ground Ground Ground Ground V 3.3 V 3.3 Ground Ground Ground Reserved Ground V 12 V 12 *S = Data, P = Power PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A...
Page 112: Pci Express
+3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3 PERp5 PERn6 PERn3 PERp4 PERn5 RSVD PERp9 PERn10 PERp8 PERn9 PERp13 PERN8 PERp12 PERn13 PERp11 PERn12 PERp10 PERn11 PERp14 PERn15 PERn14 PERp15 Pin B information is on the next page NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32...
Page 113: Dvi Connector
RSVD +3.3 V PETp1 PETp2 JTAG1 PETp0 PETn1 PETn2 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5 PRSNT2# PETn4 RSVD PETp7 PETp8 PETn8 PETp12 PETn13 PETp11 PETn12 PETp10 PETn11 PETp9 PETn10 PETp14 PETn9 PETp13 PETn14 PRSNT2# RSVD PETp15 PETn15...
Page 114 T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S. Data5– T.M.D.S. Data1– T.M.D.S. Data5+ T.M.D.S. Data1+ T.M.D.S. Data Shield T.M.D.S. Data1/3 Shield T.M.D.S. Clock+ T.M.D.S. Data3– T.M.D.S. Clock- 104 Appendix A Connector pin assignments ENWW...
Page 115: Appendix B Power Cord Set Requirements
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the workstation permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 116 Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1) United States (2) Germany (1) The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm conductor size.
Page 117: Appendix C Post Error Messages
POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or workstation restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
Page 118: Post Numeric Codes And Text Messages
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The workstation will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
Page 119 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action RTC (real-time clock) battery may need to See the Hardware Reference Guide on the be replaced. Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Page 120 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with workstation turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with workstation turned off.
Page 121 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Replace diskette drive. Replace the system board. 605-Diskette Drive Type Error Mismatch in drive type. Run Computer Setup. Disconnect any other diskette controller devices (tape drives). Clear CMOS.
Page 122 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct Failure have a hard drive firmware patch that will fix error message.
Page 123 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the workstation. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM memory modules, and reboot the workstation.
Page 124 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. System will not boot without fan CPU fan not installed or disconnected in VSFF Remove the workstation cover, press the chassis.
Page 125: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the workstation is plugged into an AC power source, voltage is always applied to the system board.
Page 126 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
Page 127 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine System powers on but is Check that the voltage selector, located on the times, once every second, unable to boot. rear of the power supply (some models), is set followed by a two second to the appropriate voltage.
Page 128 118 Appendix C POST error messages ENWW...
Page 129: Appendix D Troubleshooting Without Diagnostics
Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the workstation, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self- Test (POST) at startup, refer to Appendix A,...
Page 130: Helpful Hints
Boot the workstation to the Safe Mode to see if it will boot without all of the drivers loaded. When ● booting the operating system, use “Last Known Configuration.” Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to the following Helpful hints on page 120 section in this guide.
Page 131 Wake the workstation by pressing any key on the keyboard or pressing the power button. If the ● system remains in suspend mode, shut down the workstation by pressing and holding the power button for at least four seconds then press the power button again to restart the workstation. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
Page 132: Solving General Problems
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the workstation is plugged into an AC power source, voltage is always applied to the system board.
Page 133 Table D-1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers).
Page 134 Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Some software applications, especially games, are stressful on Lower the display resolution for the current application or the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application.
Page 135 Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the workstation are not flashing. Cause Solution Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness.
Page 136: Solving Power Problems
Solving power problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of workstation chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).
Page 137: Solving Diskette Problems
Solving diskette problems Common causes and solutions for diskette problems are listed in the following table. NOTE: You may need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. See Solving hardware installation problems on page 143 for instructions.
Page 138 Table D-3 Solving Diskette Problems (continued) Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Page 139 Table D-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution NOTE: Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command. Network server mode is enabled in Computer Setup. Run Computer Setup and disable Network Server Mode in Security >...
Page 140: Solving Hard Drive Problems
Solving hard drive problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now.
Page 141 Table D-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution System files missing or not properly installed. Insert a bootable diskette into the diskette drive and restart the workstation. Check the hard drive format using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Page 142: Solving Media Card Reader Problems
Solving media card reader problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows XP will format any media card with a Either format the media card in the digital camera or select FAT capacity greater than 32MB with the FAT32 format.
Page 143 Table D-5 Solving Media Card Reader Problems (continued) After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the workstation. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the workstation and you are the reader and the available ports, and then recognize...
Page 144: Solving Display Problems
Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 145 Table D-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error.
Page 146 Table D-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
Page 147 Table D-6 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor.
Page 148: Solving Audio Problems
Solving audio problems If the workstation has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player In Windows XP: applications.
Page 149 Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Right-click on the CD/DVD device and select Properties. On the Properties tab, make sure Enable digital CD audio for this CD-ROM device is checked. Headphones or devices connected to the line-out connector Turn on and use headphones or external speakers, if connected, mute the internal speaker.
Page 150: Solving Printer Problems
Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table D-8 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.
Page 151: Solving Keyboard And Mouse Problems
Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the workstation. Cause Solution Keyboard connector is not properly connected.
Page 152 Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Use the down arrow key to select the Shut Down option and then press the Enter key. After the shutdown is complete, plug the mouse connector into the back of the workstation (or the keyboard) and restart.
Page 153: Solving Hardware Installation Problems
Solving hardware installation problems You may need to reconfigure the workstation when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP automatically recognizes the device and configures the workstation. If you install a non–plug and play device, you must reconfigure the workstation after completing installation of the new hardware.
Page 154 Table D-11 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the workstation power cord before...
Page 155: Solving Network Problems
Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled.
Page 156 Table D-12 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network driver is not properly loaded. Reinstall network drivers. See the Network & Internet Communications Guide on the Documentation and Diagnostics System cannot autosense the network.
Page 157 Table D-12 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Download the network drivers from http://www.hp.com reinstall them. The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
Page 158: Solving Memory Problems
Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the workstation is turned off. To avoid damage to the DIMMs or the system board, you must unplug the workstation power cord before attempting to reseat, install, or remove a DIMM module.
Page 159 Table D-13 Solving Memory Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the workstation beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs.
Page 160: Solving Processor Problems
Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Table D-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the workstation is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
Page 161: Solving Cd-Rom And Dvd Problems
Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
Page 162 Table D-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software.
Page 163 USDT workstation boots too slow after removing a CD-ROM or DVD drive. Cause Solution The system is searching for the drive during boot because the Disconnect the drive cable from the system board. drive cable is still attached to the system board. ENWW Solving CD-ROM and DVD problems 153...
Page 164: Solving Drive Key Problems
Solving drive key problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Table D-16 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows XP. Cause Solution The drive letter after the last physical drive is not available.
Page 165: Solving Front Panel Component Problems
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the workstation. Cause Solution Device is not properly connected.
Page 166: Solving Internet Access Problems
Solving internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table D-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly.
Page 167 Table D-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution In the Device Manager area, click the Device Manager button. Double-click Ports (COM & LPT). Right-click the COM port the modem uses, then click Properties.
Page 168: Solving Software Problems
Solving software problems Most software problems occur as a result of the following: The application was not installed or configured correctly. ● ● There is insufficient memory available to run the application. There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ●...
Page 169: Appendix E System Board And Riser Board Reference Designators
System board and riser board reference designators These reference designators are used on most but not all HP system and riser boards. Designator Component Battery socket/Battery LED - 5V_Aux (on) Health-LED UID LED Power LED CR35 Hard drive activity LED Boot block header/jumper Boot block recovery header ROM recovery header...
Page 170 Secondary SCSI connector Stacked parallel/SCSI connector AGP slot x16 PCI Express slot for graphics First parallel port Second parallel port Double-stacked parallel port, Top = Port B, Bottom = Port A Parallel port over single Serial Port Parallel port over Serial Port and Video Port Parallel port over dual VGA ports DVI connector Keyboard connector, PS/2 (Closest to power supply)
Page 171 USB rear port choke (2nd) USB rear port choke (3rd) USB front port choke (2nd) P/S connector (20 or 24 pin) Second P/S connector (as required) Processor 12V header Secondary Processor 12V header Main Power/HDD LED connector Speaker connector Analog audio connector (from CD-ROM) Primary chassis fan header or primary CPU heatsink fan Secondary chassis fan header Diskette drive connector...
Page 172 Primary serial port Double stack serial port, Top = Serial B, Bottom = Serial A Riser edge connector (male-mates with J30) PrimarySerial ATA (SATA) connector Second Serial ATA (SATA) connector Third Serial ATA (SATA) connector Fourth Serial ATA (SATA) connector VSFF expansion connector Graphics option connector Fifth Serial ATA (SATA) connector...
Page 173 South bridge Super I/O Clock chip 64 bit Bridge LOM1 LOM1 EEPROM LOM1 PHY Audio Codec Audio amplifier LOM2 LOM2 EEPROM LOM2 PHY SPI ROM - SOIC-8 footprint Fan controller SPI ROM - SO16 footprint TMDS controller Parallel port diode array First serial port transceiver Second serial port transceiver VRM controller...
Page 174 Secondary NIC clock crystal Y5/H5 RTC clock crystal/tie-down 164 Appendix E System board and riser board reference designators ENWW...
Page 175: Appendix F Memory
Memory The workstation comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). CAUTION: DDR and DDR2 memory modules are not interchangeable. DDR2-SDRAM DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 176: Populating Dimm Sockets
Populating DIMM sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM3 operate in memory channel A. Sockets XMM2 and XMM4 operate in memory channel B. Figure F-1 DIMM socket locations Item...
Page 177 If a single DIMM is installed, it must be installed in the XMM3 socket. ● In either mode, the maximum operational speed is determined by the slowest DIMM in the system. ● ENWW Populating DIMM sockets 167...
Page 178 168 Appendix F Memory ENWW...
Page 179: Index
Index Symbols/Numerics HP Drive Key 31, 33 Client Management Interface 24 24–pin power pin USB flash media device 31 Client Management Premium assignments 100 booting options Suite 26 4–pin power pin Full Boot 107 Client Manager 25 assignments 101 Quick Boot 107 cloning tools, software 21 configuring power button 34 connections...
Page 180 drive positions 74 front I/O panel initial configuration 21 drive, external removal and replacement 85 Insight Diagnostics 15 removal and replacement 74 front panel problems 155 internal temperature of drive, protecting 45 workstation 45 DriveLock Internet access problems 156 general problems 122 applications 41 Internet addresses.
Page 181 operating systems, important problems front bezel 62 information about 35 audio 138 front I/O panel 85 optical drive CD-ROM or DVD 151 hard drive 79 removal and replacement 74 diskette 127 heatsink 86 optical drive problems 151 Drive Key 154 memory 66 ordering FailSafe Key 44 front panel 155...
Page 182 service considerations 57 recovery 21 HP Client Foundation Suite and setup Remote System Installation 24 Client Premium Suite 22 copying to multiple Restore Plus! 22 HP Client Management Premium workstations 30 Restore Plus! CD 2 Suite 27 copying to single restoring 19 HP Client Manager 26 workstation 30...

HP xw3400 - Workstation Technical Reference Manual

1 Install the Operating System

2 Computer Setup (F10) Utility

3 HP Insight Diagnostics

4 Desktop Management

5 Serial and Parallel ATA Drive Guidelines and Features

6 Identifying Routine Care and Disassembly Preparation

7 Removal and Replacement Procedures

Appendix A Connector Pin Assignments

Appendix B Power Cord Set Requirements

Appendix C POST Error Messages

Appendix D Troubleshooting Without Diagnostics

Appendix E System Board and Riser Board Reference Designators

Appendix F Memory

Index

Quick Links

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Summary of Contents for HP xw3400 - Workstation

Table of Contents