Page 1 HP xw8400 Service and Technical Reference Guide User Guide...
Page 2 Copyright Information Warranty © 2006 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Page 3 Trademark Credits The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. Red Hat is a registered trademark of Red Hat, Inc.
Page 5: Table Of Contents
Table of contents 1 Product overview Product features ........................... 2 Exploded view ........................2 Front panel components ..................... 3 Rear panel components ...................... 4 Serial number and COA label location ................. 4 Product specifications ......................... 6 Power supply and cooling ....................6 Power supply specifications ................
Page 6 Restoring from the HP Backup and Recovery Manager restore point CD/DVDs ................. 20 Restoring from the HP Backup and Recovery Manager restore point on the Recovery Partition ............20 Reclaiming hard disk space from the recovery partition ........20 Ordering backup software ................. 20 Restoring the Linux operating system ................
Page 7 Security lock (optional) ..................47 Universal chassis clamp lock (optional) ............47 Access panel key lock ..................47 Fault notification and recovery ................... 47 Drive Protection System ..................47 ECC fault prediction and pre-failure warranty ........... 48 Thermal sensor ....................48 4 Removal and replacement procedures Service considerations ........................
Page 8 PCI Express ..................... 74 Removing PCI or PCI Express cards ............... 74 PCI or PCI Express installation ................. 75 Front fan removal (Optional) ..................... 76 Battery ..........................78 Power connections to drives ..................... 78 Optical drive ........................79 Replacing the SATA optical drive data cable ............ 81 Diskette drive (optional) ....................
Page 9 Solving audio problems ....................116 Solving printer problems ....................118 Solving keyboard and mouse problems ................118 Solving front panel component problems ................ 119 Solving hardware installation problems ................120 Solving network problems ....................121 Solving memory problems ....................122 Solving processor problems ...................
Page 10 Maximizing the airflow ........................173 Cleaning the workstation case ......................174 Cleaning the keyboard ........................175 Cleaning the monitor ........................176 Cleaning the mouse ......................... 177 Appendix H Appendix H — Additional password security and resetting CMOS Resetting the password jumper ......................180 Clearing and Resetting the CMOS ....................
Page 11: Product Overview
Product overview This chapter presents an overview of the hardware components of the HP Workstation. ● Product features on page 2 ● Product specifications on page 6 ● Energy Star® on page 13 ● Hyper-Threading Technology on page 14 ENWW...
Page 12: Product Features
Product features Exploded view The following image shows a typical HP xw8400 Workstation. Drive configurations can vary. For complete and current information on supported accessories and components, see http://partsurfer.hp.com. Figure 1-1 Exploded view Table 1-1 Exploded view Item Description Item Description PCI card support Memory modules...
Page 13: Front Panel Components
Front panel components The following image shows a typical HP xw8400 Workstation. Drive configurations can vary. Figure 1-2 Front panel components Table 1-2 Front panel components Item Symbol Description Item Symbol Description Optical drive Headphone connector 5.25-inch drive bay USB 2.0 ports Diskette drive (optional) Hard drive activity light IEEE-1394a connector...
Page 14: Rear Panel Components
Rear panel components Figure 1-3 Rear panel components Table 1-3 Rear panel components Item Symbol Description Item Symbol Description Power cord connector Graphics adapter Built In Self Test (BIST) LED Audio line-in connector Keyboard connector RJ-45 network connector Serial connector Parallel connector USB 2.0 ports Mouse connector...
Page 15 the side panel of the unit and on the rear panel. Keep the serial number available when contacting customer service for assistance. Figure 1-4 Serial number and COA label location ENWW Product features...
Page 16: Product Specifications
Product specifications The following table lists the physical dimensions. Table 1-4 Physical characteristics Weight (depending on 18 - 25.2 kg (39.6 - 55.6 lb.) configuration) Tower dimensions 455 mm (17.9 in.) tall, 210 mm (8.3 in.) wide, 525 mm (20.7 in.) deep Rack mount dimensions (top 210 mm (8.3 in.) tall, 440 mm (17.3 in.) wide, 525 mm (20.7...
Page 17: Power Supply Specifications
Table 1-6 Current specification (continued) Current Continuous Description 12 VCPU1 13.7 A Input to onboard regulator that supplies power for CPU1 12 V-M 14 A Input to onboard regulators that supply 1.5 V and 1.8V for memory 12 V-B 14.5 A Used with PCI fans, input to onboard regulators that supply 1.5 V and 1.2 V 12 V-D...
Page 18: Power Consumption And Cooling
Table 1-7 Power supply specifications (continued) Power supply size (wide x high x deep) 98 mm x 160 mm x 213 mm Energy Star®–compliant Blue Angel Compliant (<2 W in S5 — Power off) Power consumption in ES mode — Suspend to RAM (S3) <7 W (Instantly Available PC) FEMP standby power compliant @ 115 V (<2 W in S5 - Power...
Page 19: Enww
Table 1-9 Example 1 Heat dissipation * (continued) Windows Busy (S0) 1150 BTU/hr 1143 BTU/hr 1171 BTU/hr Sleep (S3) 16 BTU/hr 16 BTU/hr 18 BTU/hr 18 BTU/hr 16 BTU/hr 16 BTU/hr * Heat dissipation calculation is based on measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled.
Page 20: System Fans And Airflow
Table 1-11 Example 2 Heat dissipation * (continued) Sleep (S3) 14 BTU/hr 11 BTU/hr 17 BTU/hr 14 BTU/hr 14 BTU/hr 11 BTU/hr * Heat dissipation calculation is based on measured watts, assuming the service level is attained for one hour. This product is in compliance with US executive order 13221, WOL (wake on LAN) disabled.
Page 21: Environmental Specifications
Environmental specifications This section describes environmental specifications of your workstation. Table 1-12 Environmental Specifications Temperature (operating) 40° to 95° F (5° to 35° C) Temperature (non-operating) –40° to 140° F (–40° to 60° C) Humidity (operating) 8% to 85% RH, non-condensing Humidity (non-operating) 8% to 90% RH, non-condensing Altitude (operating)
Page 22 NOTE If a graphics card requiring more than 75 W is installed, HP recommends not using slot 3, which is the PCI Express slot below the graphics slot. In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processors, memory, and drives) must not exceed the maximum ratings of the system power supply.
Page 23: Energy Star
Energy Star® The Energy Star program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the Energy Star program. NOTE Energy Star is not supported on Linux-based workstations. For those workstations that support Energy Star and have it enabled, the power management features are set as follows: ●...
Page 24: Hyper-Threading Technology
Hyper-Threading Technology Hyper-Threading Technology, developed by Intel®, enables a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all applications or environments benefit from the Hyper-Threading Technology. Hyper-Threading is most beneficial in multi-tasking environments.
Page 25: Installing Or Restoring The Operating System
Installing or restoring the operating system This chapter describes the installation and restoration of the operating system. ● Installing the operating system and software on page 16 ● HP software on page 18 ● Restoring the Windows operating system on page 19 ●...
Page 26: Installing The Operating System And Software
Installing the operating system and software The following sections discuss operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you power on your workstation, you are prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system.
Page 27: Linux-Enabled Workstations
Linux-enabled workstations Linux-enabled workstations are not preinstalled with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set that have been verified to work on HP workstation hardware.
Page 28: Hp Software
HP software The following HP software may be installed on your workstation depending on the operating system and options: ● Computer Setup (F10) Utilities and diagnostic features ● HP Support Software including device drivers ● Security Management tools (optional) ● Software Support Management tools Additional software is available for download: ●...
Page 29: Restoring The Operating System
Restoring the operating system This section describes how to restore the Windows and Linux operating systems. Restoring the Windows operating system Your workstation has a several methods to restore your Windows XP operating system to a near-factory state, or to the state of the system at a predefined snapshot in time. Your system has a recovery partition on the system hard drive that contains software and data required for the restore process as described in the following sections.
Page 30: Hp Backup And Recovery Manager Restore Points
HP Backup and Recovery Manager restore points HP Backup and Recovery Manager is preinstalled on your workstation. This software allows you to backup and restore your system and data. You will be prompted to make RestorePlus! CDs at the first boot of the system.
Page 31: Restoring The Linux Operating System
NOTE Before calling HP to order the software, be sure to have the serial number of your workstation available. See Serial number and COA label location on page 4 for details. Restoring the Linux operating system NOTE To restore the Linux operating system, the HP Driver CD and Red Hat box set are required.
Page 32: Protecting The Software
Protecting the software To protect software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. Chapter 2 Installing or restoring the operating system ENWW...
Page 33: System Management
System management This section describes the various tools and utilities that allow for the system management of the workstation. ● Computer Setup (F10) Utility on page 24 ● Desktop management on page 34 ENWW...
Page 34: Computer Setup (F10) Utility
Computer Setup (F10) Utility The Computer Setup (F10) Utility enables you to: ● Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. ● Determine if all of the devices installed on the workstation are recognized by the system and functioning properly.
Page 35: Bios Rom
● Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. ● Execute self-tests on specified SATA and IDE (ATA) hard drives (when supported by the drive). BIOS ROM The BIOS of the computer is a collection of machine language programs stored as firmware in ROM. The BIOS ROM includes such functions as POST, PCI device initialization, Plug 'n Play support, power management activities, and the Computer Setup (F10) Utility.
Page 36: Computer Setup (F10) Utility Menu
Use the left and right arrow keys to select the appropriate heading. Use the up and down arrow keys to select the option you want, and press Enter. To apply and save changes, select File>Save Changes and Exit. ● If you have made changes that you do not want applied, select File>Ignore Changes and Exit.
Page 37 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Save Changes Saves changes to system configuration and exits the Computer Setup (F10) Utility. and Exit Storage Device Lists all installed storage devices including hard disk, SATA 0, USB, CD-ROM, IDE Primary 0, and Configuration IDE/SATA.
Page 38 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Sets the SATA emulation mode with the following options: ● RAID + AHCI–Requires one of the two Intel SATA option ROMs to run. In this mode, the Option ROM manages the drives so they are not shown in Device Configuration. This option is the default and offers best performance.
Page 39 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description NOTE If the setup password is set, you must enter Computer Setup (F10) Utility to change it, flash the ROM, and make changes to certain plug-and-play settings under Windows.
Page 40 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description UUID (Universal Unique Identifier) Can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard Enables you to set the keyboard locale for System ID entry.
Page 41 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Advanced Power-On POST Messages Options Allows for selection between splash screen and text-mode startup. F9 Prompt (enable/disable) When enabled, displays F9=Boot Menu during POST. Displaying this feature prevents the text from being displayed, but pressing still forces the system to attempt booting from the network.
Page 42 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Serial Port Enables you to set I/O and interrupt (IRQ) for the device. Parallel Port Enables you to set I/O, IRQ, and DMA channel for the device. Diskette Controller Enables you to set I/O, IRQ, and DMA channel for the device.
Page 43 Table 3-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description PXH-V Secondary Latency Timer Sets the secondary latency timer on the PXH-V bridge which is connected to PCI-X slot 5. PCIX Secondary Latency Timer Sets the secondary latency timer on the ESB2 PCI-X bridge which is connected to PCI-X slots 6 and 7, and the SAS controller.
Page 44: Desktop Management
Desktop management HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of desktop management key components: ● Initial configuration and deployment on page 34 ●...
Page 45: Managing And Updating Software
To initiate Remote System Installation, press when F12=Network Service Boot appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
Page 46: System Software Manager
● Help desk and problem resolution ● Managing help desk tickets ● Remote troubleshooting ● Remote problem resolution ● Client disaster recovery ● Software and operations management ● Ongoing desktop management ● HP system software deployment ● Application self-healing http://h18000.www1.hp.com/im/prodinfo.html for more information about: ●...
Page 47: Rom Flash
ROM flash The workstation comes with a programmable flash ROM. By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten, which is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the ROM, you can: ●...
Page 48: Replicating The Setup
To recover the system after it enters Boot Block recovery mode: If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD, and power down the system. Insert a ROMPaq diskette into the diskette drive, or if permitted on this workstation, insert a ROMPaq CD into the CD drive.
Page 49: Copying To A Single Workstation
Copying to a single workstation CAUTION A setup configuration is model-specific. File system corruption can result if the source and target workstations are not the same model. For example, do not copy the setup configuration from an HP xw6200 Workstation to an HP xw8400 Workstation. Select a setup configuration to copy.
Page 50: Dual-State Power Button
NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the key again to access the utility. If you are using a PS/2 keyboard, disregard the keyboard error message that might appear. If you are using a diskette, insert it now.
Page 51: Building Blocks And Partners
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support. The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.
Page 52: Password Security
Table 3-3 Security features overview Feature Purpose How It Is Established Removable Media Boot Control Prevents booting from the removable media From the Computer Setup (F10) drives. Utility Menu. Serial, Parallel, USB, or Infrared Prevents transfer of data through the From the Computer Setup (F10) Interface Control integrated serial, parallel, USB, or infrared...
Page 53: Establishing A Setup Password In The Computer Setup (F10) Utility
NOTE System Software Manager and HP Client Manager Software allow remote management of setup passwords and other BIOS settings in a networked environment. For more information, see http://www.hp.com/go/easydeploy. Establishing a setup password in the Computer Setup (F10) Utility Establishing a setup password through the Computer Setup (F10) Utility prevents reconfiguration of the workstation (through use of the Computer Setup (F10) Utility) until the password is entered.
Page 54: Entering A Power-On Password
Select Security>Power-On Password, and follow the on-screen instructions. Before exiting, select File>Save Changes and, Exit. Entering a power-on password To enter a power-on password: Power on or restart the workstation. In Windows, click Start>Shut Down>Restart the Computer. When the key icon appears on the monitor, enter the current password, and press Enter. NOTE Type carefully.
Page 55: Changing A Power-On Or Setup Password
Changing a power-on or setup password To change a power-on or setup password: Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. As soon as the workstation powers on, press and hold the key until you enter the Computer Setup (F10) Utility.
Page 56: National Keyboard Delimiter Characters
National keyboard delimiter characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. Table 3-4 National keyboard delimiter characters Arabic Greek Russian...
Page 57: Setting The Hood Sensor Protection Level
Setting the hood sensor protection level To set the hood sensor protection level: Power on or restart the workstation. In Windows, click Start>Shut Down>Restart. As soon as the workstation powers on, press and hold the key until you enter the Computer Setup (F10) Utility.
Page 58: Ecc Fault Prediction And Pre-Failure Warranty
drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software. ECC fault prediction and pre-failure warranty When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, the workstation displays a Local Alert message.
Page 59: Removal And Replacement Procedures
Removal and replacement procedures This chapter describes removal and replacement procedures of most internal components. ● Service considerations on page 50 ● Customer Self Repair on page 54 ● Pre-disassembly procedures on page 55 ● System board components on page 56 ●...
Page 60: Service Considerations
Service considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation.
Page 61: Preventing Electrostatic Damage To Equipment
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● Transport products in static-safe containers, such as tubes, bags, or boxes, to avoid hand contact. ●...
Page 62: Recommended Materials And Equipment
● Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment It is recommended that the following materials and equipment be used to prevent static electricity: ●...
Page 63: Cables And Connectors
Cables and connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Page 64: Customer Self Repair
Customer Self Repair Customer Self Repair (CSR) enables you to obtain replacement parts and install them yourself on your workstation. The following table indicates which workstation components are customer-serviceable. http://www.hp.com/go/selfrepair/ for more information. Chapter 4 Removal and replacement procedures ENWW...
Page 65: Pre-Disassembly Procedures
Pre-disassembly procedures Perform the following steps before servicing the workstation: Remove or disengage any security devices that prohibit opening the workstation. Close any open software applications. Remove any diskettes or CDs from the workstation. Exit the operating system. Shut down the workstation and any peripheral devices that are connected to it. Disconnect the power cord from the electrical outlet and then from the workstation.
Page 66: System Board Components
System board components The following image shows the system board connectors and sockets on the HP xw8400 Workstation. Figure 4-1 System board identification Table 4-3 System board components Item Description Item Description Item Description Item Description Memory Fan Rear PCI Fan PCI Express x16 (x4 Clear CMOS Button performance)
Page 67: System Board Architecture
Table 4-3 System board components (continued) Item Description Item Description Item Description Item Description IEEE 1394 Front IEEE 1394 Primary IDE* Main Power Audio Front Control Panel Diskette Drive Rear Chassis Fan PCI-X 100 Processor 2 Fan PCI (32-bit, 33 MHz) PCI-X 133 Hard Disk Activity * The Primary IDE connector is generally used for hard drives.
Page 68: Removing And Replacing Components
Removing and replacing components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Before servicing or upgrading your workstation: Review the safety precautions and the Service considerations on page 50, as well as the Safety and Regulatory Information.
Page 69: Removing The Security Lock (Optional)
Power button and front speaker (Power button assembly and system speaker on page Optical drive (Optical drive on page Diskette drive (Diskette drive (optional) on page Bezel blanks (Bezel blanks on page Power supply (Power supply on page System fan (System/ memory fan assembly on page...
Page 70: Removing The Cable Lock (Optional)
Figure 4-3 Removing the security lock Removing the cable lock (optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image. Figure 4-4 Removing the cable lock Access panel...
Page 71: Front Bezel
WARNING! Before removing the workstation access panel, be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system. If a lock is present, unlock the access panel. The keys are on the rear panel (Rear panel components on page 4).
Page 72: Bezel Blanks
Figure 4-6 Opening the front bezel Bezel blanks To remove the bezel blanks: Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the front bezel (Front bezel on page Remove the bezel blanks by squeezing in on the tabs (1) and pushing the bezel blanks out (2). Figure 4-7 Removing the bezel blanks Chapter 4 Removal and replacement procedures...
Page 73: Hood Sensor (Smart Cover Sensor)
Hood sensor (Smart Cover Sensor) To remove the hood sensor: Disconnect power from the system ( Pre-disassembly procedures on page 55) and remove the access panel (Access panel on page 60). Lay the workstation on its side with the system board facing up.
Page 74: Power Button Assembly And System Speaker
Pull the bracket away from the front panel I/O device assembly. Figure 4-9 Removing the front panel I/O device assembly Slide the front panel cables through the chassis and out the front of the unit. To replace the front panel I/O device assembly, reverse the previous steps. Power button assembly and system speaker The power button and the system speaker are part of the same assembly.
Page 75: Power Supply
Slide the speaker away from the three flanges and remove it from the chassis. Figure 4-10 Removing the speaker Power supply Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60).
Page 76: System/Memory Fan Assembly
Figure 4-11 Removing the power supply To install the power supply, reverse the previous steps. System/memory fan assembly The system fan and memory fan are connected and treated as a unit. To remove the system/memory fan assembly: Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel...
Page 77: Memory
Press down on the ribbed portion of the system fan housing (3), rotate the fan housing down, and lift the unit out of the chassis. Figure 4-12 Removing the system/memory fan assembly To replace a system/memory fan assembly, reverse the previous steps. CAUTION When installing the system/memory fan assembly, be sure that the fan is situated so that the airflow direction is going out of the chassis to avoid overheating.
Page 78: Removing Memory Module
Removing memory module Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. CAUTION To ensure that memory modules are not damaged during removal or installation, power off the workstation and unplug the power cord from the AC power outlet.
Page 79: Installing Memory Module
Lift the DIMM straight up, and remove it from the unit. Figure 4-14 Removing DIMM NOTE DIMMs and DIMM sockets are keyed for proper installation. Be sure these guides align when installing a DIMM. Installing memory module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP.
Page 80: Installing A Dimm
● Load the memory module pairs in order of size, from smallest to largest. Figure 4-15 Identifying memory slots The BIOS generates warnings/errors on invalid memory configurations. ● If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps and blinks).
Page 81: Pci Slots
Gently push out on the socket levers. Lower the DIMM straight down, and be sure the socket levers secure the module into place. Lower the memory fan until it snaps into place. NOTE Ensure that all cables are clear of the fan housing when lowering the memory fan. PCI slots Figure 4-17 Identifying PCI slots...
Page 82: Removing The Pci Retainer
Removing the PCI retainer Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. For short or tall cards, lift the PCI retainer arm (1) with one hand, press in on the sides (2) of the retainer, and rotate it (3) out of the chassis.
Page 83: Pci Retention Clamp
For short or tall PCI cards, attach the hooks of the PCI retainer (1) under the slots on the rear of the chassis, and then rotate the retainer down until the retainer arm (2) supports the card. Figure 4-19 Installing the short or tall card PCI retainer PCI retention clamp Disconnect power from the system ( Pre-disassembly procedures on page...
Page 84: Pci Express
PCI Express PCI Express is a point-to-point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires and can transmit 250 MB/s in a single direction or 500 MB/s in both directions simultaneously. This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X buses (provided that total bandwidth can be handled by the CPU and the memory subsystem.) The transmission protocol is somewhat similar to that used for a LAN connection and contains error correction and detection, packet addressing, and other network features.
Page 85: Pci Or Pci Express Installation
Lift the PCI card out of the chassis (2). If removing a PCI Express high-end graphics card, remove the auxiliary power supply cable (not illustrated) if required, and move the lever to release the card and lift it out of the chassis (3). Store the card in an anti-static bag. Close the PCI retention clamp.
Page 86: Front Fan Removal (Optional)
Figure 4-22 Installing the PCI or PCI-E card Front fan removal (Optional) To remove the front fan: Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up.
Page 87 Remove the fan from the card guide by applying outward pressure on the card guide while lifting the fan away. Figure 4-24 Removing the fan from the card guide To install the front fan: Place the fan in the card guide with the fan label facing into the card guide, and the fan protector screen facing outward.
Page 88: Battery
Battery CAUTION Before removing the battery, be sure your CMOS settings are backed up because all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the...
Page 89: Optical Drive
Figure 4-27 Identifying correct power connections Table 4-6 Power connector descriptions Connector Description 24–pin Power Connector 4–pin Memory Connector 8–pin CPU0 Connector P4–P8 SATA and IDE ODD/ Accessory Power Connectors Diskette Connector P10–P14 HDD Connector PCI-E Connector Optical drive Your workstation might have a SATA or an IDE optical drive. To remove the optical drive. Disconnect power from the system ( Pre-disassembly procedures on page 55).
Page 90 Disconnect the audio (1), data (2), and power (3) cables from the drive. The connector colors might be different than illustrated. NOTE The audio cable is only required for Linux-based systems. Figure 4-28 Disconnecting the IDE (left) or SATA (right) cable from the optical drive Lift the green drivelock release lever, and gently slide the drive out of the chassis.
Page 91: Replacing The Sata Optical Drive Data Cable
To replace an optical drive: Lift the green drivelock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drivelock release lever, and slide the drive completely into the bay until the drive is secured. CAUTION Ensure that the optical drive is secure.
Page 92: Diskette Drive (Optional)
Figure 4-31 Connecting the SATA optical drive cable to the system board Diskette drive (optional) To remove a diskette drive: Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60) and the front bezel (Front bezel on page 61).
Page 93 While lifting the green drivelock release tab, slide the drive forward out of the chassis. Figure 4-33 Removing the diskette drive from the chassis Remove the diskette drive from its bracket by removing the two M3 screws in the rear-most holes and pulling the diskette drive from the bracket.
Page 94: Hard Drive
Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown. CAUTION The cable must stay between the system board and the hard drive cage. It might be necessary to push the cable down so that it catches on the system board.
Page 95: Installing A Hard Drive
Push in on the green drivelock release tabs, and pull the hard drive out of the chassis. Figure 4-36 Removing the hard drive Installing a hard drive Select a drive bay in which to install the drive. If installing more than one hard drive, use the hard drive order shown in the following image.
Page 96 Attach the rails to the hard drive. Align the pins on the rails with the hard drive holes, and snap the rails into place. Figure 4-38 Attaching rails to the hard drive Push the drive into the selected bay until it snaps into place. Attach a data cable from a SATA connector on the system board to the hard drive, and attach a power cable to the drive.
Page 97: Installing A Hard Drive In The Fifth Hard Drive Bay
For a SAS hard drive, attach a SAS/SATA adapter to the connector on the hard drive. Attach a data cable from a SAS connector on the system board to the hard drive, and attach a power cable to the drive. Figure 4-40 Installing the SAS/SATA adapter (left) and cable (right) Installing a hard drive In the fifth hard drive bay...
Page 98: Processor Heatsink
Attach a data cable from a SATA connector on the system board to the hard drive, and attach the fifth drive power cable to the drive. Figure 4-42 Attaching the data cable for the SATA hard drive in the fifth hard drive bay Processor heatsink Removing the CPU heatsink NOTE...
Page 99 Remove the four processor screws slowly, being sure to loosen all the screws evenly. Loosen one pair of diagonally opposite screws (1) until the screw shanks disengage from the system board, and then loosen the remaining pair (2). Do not fully loosen one screw, then move on to the next. Loosen all of the screws a little at a time, so that the processor remains level.
Page 100: Replacing The Cpu Heatsink
Replacing the CPU heatsink Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60) and the CPU heatsink (Removing the CPU heatsink on page 88). Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.
Page 101: Processor
Insert and tighten the four CPU heatsink screws. First, tighten all of the screws partially so that the CPU heatsink remains level. Next, fully tighten one pair of diagonally opposite screws (1), and then fully tighten the remaining pair (2). Tighten firmly to a torque setting of 6 in-lb. Figure 4-46 Identifying proper screw removal order Connect the CPU heatsink fan connector to the system board (2) as shown in Figure 1–45.
Page 102 Raise the processor socket handle (1) fully (the full swing angle of the lever is approximately 105 degrees). Lift the processor socket cover (2). Figure 4-47 Raising the processor socket handle Lift the processor straight out of the socket. Figure 4-48 Lifting the processor from the socket CAUTION To avoid bending the socket pins, keep the processor perfectly flat when removing...
Page 103: Replacing The Processor
Replacing the processor Disconnect power from the system ( Pre-disassembly procedures on page 55). Remove the access panel (Access panel on page 60), the CPU heatsink (Removing the CPU heatsink on page 88), and the processor (Removing the processor on page 91).
Page 104: System Board
System board Removing the system board Disconnect power from the system ( Pre-disassembly procedures on page 55), and remove the access panel (Access panel on page 60). Place the workstation on its side with the system board facing up. Remove all expansion boards, graphics cards (Removing PCI or PCI Express cards on page 74), and the CPU heatsink...
Page 105: Replacing The System Board
Replacing the System Board: Insert the system board straight down, and be sure that all system board standoffs engage with the keyholes in the chassis. NOTE Be sure the system board connectors engage correctly with the rear I/O panel. Push back on the board while maintaining downward pressure on the board, so all standoffs remain engaged.
Page 106 Chapter 4 Removal and replacement procedures ENWW...
Page 107: System Diagnostics And Troubleshooting
System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● E-Support on page 98 ● Troubleshooting checklist on page 99 ● LED color definitions on page 100 ● HP Insight Diagnostics Offline Edition on page 101 ●...
Page 108: E-Support
E-Support Help and support center and E-Support Help and Support Center (HSC) provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: ●...
Page 109: Troubleshooting Checklist
Troubleshooting checklist Before running any of the diagnostic utilities, use the following checklist to find possible solutions for workstation or software problems. ● Are the workstation and monitor connected to a working electrical outlet? ● Is the workstation powered on? ●...
Page 110: Led Color Definitions
LED color definitions The front panel LED indicates system status as described in Table 1. Table 5-1 Front panel LED color definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby mode. Solid or blinking System has an error.
Page 111: Hp Insight Diagnostics Offline Edition
HP Insight Diagnostics Offline Edition The HP Insight Diagnostics utility enables you to perform testing and to view critical computer hardware and software configuration information from various sources. This utility enables you to: ● Run diagnostics. ● View the hardware configuration of the system. Key features and benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues.
Page 112: Download The Iso Image
Select CD-ROM Drive , and enable it as a bootable device by pressing the key (if not already enabled, pressing the key again disables the device). The default setting is enabled. Set the CD-ROM Drive to the top of the boot order. Select CD-ROM, press the Enter key, and use the up arrow to move it to the top of the boot order.
Page 113: Test Tab
Miscellaneous—Shows information obtained from the computers configuration memory (CMOS), BIOS data area, Interrupt Vector table, and diagnostics component information. Storage—Shows information about storage media connected to the computer, including all fixed disks, floppy drives, and CD-ROM drives. System—Shows product type, processor type and speed, and coprocessor information, and information about all ROMs in the computer.
Page 114: Status Tab
Status tab The Status tab displays the status of the selected tests. The type of test executed (for example, Quick, Complete, Custom) is displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is activated. Clicking Cancel Testing cancels the test job.
Page 115 The Help tab provides information option selections: ● Reload—Located in the upper-right corner of the display, this selection reloads all hardware components. ● About—Provides revision details of Insight Diagnostics. ● Exit—Located in the lower-left corner of the display, this selection provides the option to exit diagnostics.
Page 116: Diagnostic Error Codes
Diagnostic error codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation. Diagnostic light codes NOTE The beeps are heard through the onboard piezo speaker and not the chassis speaker. The blinking LEDs and beeps repeat for five cycles. After that, only the blinking LEDs repeat. Table 5-2 Diagnostic LED codes Chassis Indicator LEDs...
Page 117 Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Diagnosis and Service Action Activity Blinks red 3 times, once per CPU not installed. second, then 2-second pause, 3 Check to see that the processor is present. beeps Reseat the processor.
Page 118 Table 5-2 Diagnostic LED codes (continued) Chassis Indicator LEDs Power LED and Sound Diagnosis and Service Action Activity Blinks red 7 times, once per System board failure (ROM detected failure before video). second, then 2 second pause, Clear CMOS. 7 beeps. Replace system board.
Page 119: Troubleshooting Scenarios And Solutions
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving minor problems Table 5-3 Minor problems Problem Cause Possible Solution Workstation appears locked Software control of the power Press and hold the power button for at least four up and will not turn off when switch is not functional.
Page 120: Solving Power Supply Problems
Table 5-3 Minor problems (continued) Problem Cause Possible Solution Verify that the unit is plugged into a working AC outlet. Open the access panel, and verify that the power button harness is properly connected to the inline front panel I/O device assembly connector. Verify that the power supply cables are properly connected to the system board.
Page 121 Figure 5-1 Power supply Table 5-4 Power supply problems Problem Cause Solution Power supply shuts down Power supply fault. Replace the power supply. intermittently. ENWW Troubleshooting scenarios and solutions...
Page 122: Solving Diskette Problems
Table 5-4 Power supply problems (continued) Problem Cause Solution Workstation powered off Processor thermal protection Be sure that the workstation air vents are not blocked automatically and the Power LED activated. and the cooling fan is running. flashes red two times, once every A fan might be blocked or not Open the access panel, press the power button, and second, followed by a two-second...
Page 123 Table 5-5 Diskette problems (continued) Problem Cause Solution Diskette drive cannot write to a Diskette is not formatted. Format the diskette. diskette. Diskette is write-protected. Use another diskette or remove the write protection. Writing to the wrong drive. Check the drive letter in the path statement. Not enough space is left on the Use another diskette.
Page 124: Solving Hard Drive Problems
Solving hard drive problems Table 5-6 Hard drive problems Problem Cause Solution Hard drive error occurs. Hard disk has bad sectors or Use a utility to locate and block usage of bad sectors. If has failed. necessary, reformat the hard disk. Disk transaction problem.
Page 125: Solving Display Problems
Solving display problems Table 5-7 Display problems Problem Cause Solution Blank screen (no video). The cable connections are not Check the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is off. Switch the monitor to on (LED is on).
Page 126: Solving Audio Problems
Table 5-7 Display problems (continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit. resolution cannot be set. upgraded, the correct video drivers might not be loaded. Monitor is not capable of Change requested resolution.
Page 127 Table 5-8 Audio problems (continued) Problem Cause Solution Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. Digital CD audio is Enable digital CD audio: not enabled. From the Control Panel, select System. On the Hardware tab, click Device Manager.
Page 128: Solving Printer Problems
Solving printer problems Table 5-9 Printer problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. The correct printer driver for Install the correct printer driver for the application. the application are not Try printing using the MS-DOS command: installed.
Page 129: Solving Front Panel Component Problems
Table 5-10 Keyboard and mouse problems (continued) Problem Cause Solution Mouse does not respond to Mouse connector is Shut down the workstation using the keyboard. movement or is too slow. not properly plugged into the Plug the mouse connector into the PS/2 mouse back of the workstation.
Page 130: Solving Hardware Installation Problems
Table 5-11 Front panel component problems (continued) Problem Cause Solution The power switch on the Power off the workstation, and power on the external device is not turned on. device, then turn on the workstation to integrate the device with the workstation system. The IEEE-1394 port is not active.
Page 131: Solving Network Problems
Table 5-12 Hardware installation problems (continued) Problem Cause Solution Power LED flashes Red five times, Memory is installed incorrectly Reseat DIMMs. once every second, followed by a or is bad. Replace DIMMs one at a time to isolate the faulty two second pause, and the module.
Page 132: Solving Memory Problems
Table 5-13 Network problems (continued) Problem Cause Solution The network controller Replace the NIC. is defective. Diagnostics passes, but the Network drivers are not loaded, or Be sure the network drivers are loaded and that the workstation does not driver parameters do not match driver parameters match the configuration of the communicate with the network.
Page 133: Solving Processor Problems
Table 5-14 Memory problems (continued) Problem Cause Solution Out of memory error. Memory configuration might Use the Device Manager to check memory configuration. not be set up correctly. You have run out of memory to Check the application documentation to determine the run the application.
Page 134: Solving Internet Access Problems
Table 5-16 CD-ROM and DVD problems (continued) Problem Cause Solution Movie will not play in the DVD drive. Movie might be regionalized See the documentation that came with the DVD drive. for a different country. Decoder software is not Install decoder software. installed.
Page 135 Table 5-17 Internet access problems (continued) Problem Cause Solution is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured Contact the ISP for the correct IP address. properly. Cookies are corrupted. Select Start>Control Panel.
Page 136: Post Error Messages
POST error messages POST is a program run at startup that initializes and runs some tests on installed hardware. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: ●...
Page 137 Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action CMOS jumper might not be properly installed. 164–Memory Size Error. The system memory size is different or Pressing will record the configuration. memory configuration has changed If the problem persists, be sure memory modules from the last startup.
Page 138 Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action 214–DIMM Configuration DIMMs not installed correctly (not Refer to Memory on page 67“Memory” for the correct Warning. paired correctly). memory configurations and reseat the DIMMs accordingly. 301–Keyboard Error. Keyboard failure.
Page 139 Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action 513–Memory fan not detected. Memory fan is not connected or it Reseat memory fan connector. might have malfunctioned. Replace memory fan. 601–Diskette Controller Error. Diskette controller circuitry or diskette Run Computer Setup (F10 Setup).
Page 140 Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action 931–Northbound CRC error on CRC error occurred. This could be due Try replacing or reseating DIMMs first, then system non-redundant retry to a faulty system board, memory, or board.
Page 141 Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action 1155–Serial Port Address Both external and internal serial ports Remove any COM port expansion cards. Conflict Detected. are assigned to same IRQ. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup).
Page 142 Table 5-18 POST error messages (continued) Screen Message Probable Cause Recommended Action 1801–Microcode Update Error. Missing or Invalid Processor Upgrade BIOS to proper version. Microcode Update. Contact HP for a new Microcode Update to support the new Processor Stepping. 1802–Processor Not The system board does not support Replace the processor with a compatible one.
Page 143: Appendix A Appendix A - Sas Devices
Appendix A — SAS devices ENWW...
Page 144: Supported Sas Raid Configurations
Supported SAS RAID configurations The following RAID configurations are supported on the HP xw8400 Workstation. NOTE This section does not apply to configuring RAID in the Linux environment. For RAID in the Linux environment, configure SW RAID configurations as provided by Red Hat Enterprise Linux.
Page 145: Sas Raid 0 Configuration
SAS RAID 0 configuration Follow the steps below to configure an Integrated Striped (IS) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
Page 146: Sas Raid 1 Configuration
SAS RAID 1 configuration Follow the steps below to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
Page 147 (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes as the value for the Hot Spare column. When you have selected all disks for the IM volume, press and select Save changes, then exit this menu.
Page 148: Sas Raid 1E Configuration
SAS RAID 1E configuration Follow the steps below to configure an Integrated Mirroring Extended (IME) volume with the BIOS-based configuration utility. The configuration procedure assumes that the system already has the required disk and disk controllers. On the Main menu screen of the BIOS-based configuration utility, use the arrow keys to select an adapter.
Page 149 (Optional) Use the arrow keys to select a hot spare disk for the IME volume. Select Yes as the value for the Hot Spare column. When you have selected all disks for the IME volume, press and select Save changes, then exit this menu.
Page 150 Appendix A Appendix A — SAS devices ENWW...
Page 151: Appendix B Appendix B-Sata Devices
Appendix B—SATA devices This appendix describes how to use the Intel® Matrix Storage Manager option ROM Configuration Utility to set up and manage SATA RAID volumes. NOTE If only a single HDD is attached, the Intel Matrix Storage Manager option ROM will not execute, and all associated messages will not be displayed.
Page 152: Attaching Sata Hdds
Attaching SATA HDDs Attach the required number of SATA HDDs for the desired RAID level. ● RAID 0: two to six HDDs ● RAID 1: two HDDs ● RAID 5: three to six HDDs ● RAID 10: four to six HDDs Appendix B Appendix B—SATA devices ENWW...
Page 153: Configuring System Bios
Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality. Press to enter the system BIOS setup. Use the arrow keys to highlight the desired language, then press Enter. Press left arrow, right arrow, left arrow, and right arrow to highlight Storage>Storage Options, then press Enter.
Page 154: Creating Raid Volumes
Creating RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to create RAID volumes Press Ctrl+I when prompted to enter the Intel Matrix Storage Manager option ROM Configuration Utility. If required, refer to Deleting RAID volumes on page 145 to make enough physical drives available to create the desired RAID volume.
Page 155: Deleting Raid Volumes
Deleting RAID volumes Use the Intel Matrix Storage Manager option ROM Configuration Utility to delete RAID volumes. Press the up or down arrow key to highlight 2. Delete RAID Volume, and press Enter. Press the up or down arrow key to highlight the RAID volume to be deleted, and press Del. When prompted, press to confirm the deletion of the selected RAID volume.
Page 156 Appendix B Appendix B—SATA devices ENWW...
Page 157: Appendix C Appendix C - Ultra Ata Devices
Appendix C — Ultra ATA devices ENWW...
Page 158: Ultra Ata Jumpers
Ultra ATA jumpers NOTE This system supports a mixed configuration of UATA/IDE optical drives, and SAS and SATA hard drives. While HP supports the presence of SCSI and IDE hard drives, it does not ship any configurations using those drives. Ultra ATA drives are configured with jumper settings.
Page 159: Ultra Ata Cables
Ultra ATA cables When installing a second device on either the primary or secondary controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of six inches between the two devices for a two-drive cable. Drives operating at speeds faster than those of the Ultra ATA-33 devices require industry-standard 40- pin, 80-conductor cables to maintain the highest data transfer rates possible with the improved technology.
Page 160: Drive Installation Guidelines
Drive installation guidelines Most workstation system boards have two ATA (IDE) controller channels with a dedicated connector for each controller. One controller is designated as the primary and the other as the secondary controller. Each of the two controllers can have up to two devices attached to it. Each workstation system might therefore have a maximum of four ATA/ATAPI drives.
Page 161: Attach Sequence Worksheet
Primary Controller* Installing drive order *If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the general attach sequence rule. The attach sequence rule can also be stated in table format: Table C-2 General attach sequence rule Sequence...
Page 162: Example 1: Three Device Installation Sample
Table C-3 Attach sequence worksheet (continued) Device name Device class Position Controller name Device number number Two examples of how to use the worksheet are: ● Three device installation ● Four device installation Example 1: Three device installation sample A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table, the devices can be identified as: ●...
Page 163: Example 2: Four Device Installation Sample
Example 2: Four device installation sample A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W drive, and a ZIP-250 drive. ● Ultra ATA-100 hard drive = Class 1 ● Ultra ATA-100 hard drive = Class 1 ●...
Page 164: Smart
SMART The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such as reallocated sector count, spin retry count, and calibration retry count.
Page 165: Jumpers
Jumpers The following specification is the standard drive configuration. CD-ROM or DVD-ROM drive CD-ROM or DVD-ROM drive jumpers ENWW Jumpers...
Page 166 Appendix C Appendix C — Ultra ATA devices ENWW...
Page 167: Appendix D Appendix D - Connector Pins
Appendix D — Connector pins ENWW...
Page 168: Connector Pin Descriptions
Connector pin descriptions Ethernet connector Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Parallel connector Signal Signal Signal Strobe Data Bit 5 Select Data Bit 0 Data Bit 6 Auto Linefeed Data Bit 1 Data Bit 7 Error...
Page 169 USB connector Signal +5 VDC - Data + Data IEEE 1394 connector Signal power tpb- tpb+ tpa- tpa+ Microphone connector (1/8 inch) Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Headphone connector (1/8 inch) Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield)
Page 170 Line-out audio connector (1/8 inch) Signal 3 (Shield) Ground SATA connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3-V power 5-V power S-2* 3.3-V power 5-V power S-3* 3.3-V power P-10 Ground Ground Ground P-11 Reserved S-5** Ground P-12 Ground...
Page 171 SAS connector Segment Backplane receptacle Plug and cable receptacles Secondary signal segment SIGNAL GROUND SIGNAL GROUND SIGNAL GROUND Power segment precharge GROUND GROUND GROUND precharge GROUND READY LED GROUND precharge ENWW Connector pin descriptions...
Page 172 VGA cconnector Signal Signal Signal Red Analog Monitor ID Green Analog DDC Serial Data Blue Analog Horizontal Sync Monitor ID +5V DC Vertical Sync DDC Serial Clock DVI connector Signal Signal T.M.D.S DATA 2- HOT PLUG DETECT T.M.D.S DATA 2+ T.M.D.S DATA 0- T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+...
Page 173 ATA/ATAPI (IDE) standard drive cable connector Signal Signal Signal Reset DMAK DD14 INTRQ DD15 IOCS16 (Key) PDIAG (cable detect) DMARQ DD10 DIOW CS1FX DD11 CS3FX DIOR DASP IORDY CSEL 24-Pin Main power connector +3.3 V -12 V +5 V +3.3 V +5 Vaux +5 V/+5 V-Rsense +12 V-A...
Page 174 CAUTION Be sure you can differentiate between which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board. These two cables look very similar. The PCI Express power cable has a black connector, and the system board power cable has a white connector.
Page 175 6-Pin power (auxiliary PCI Express) Color Signal BLK w/YEL stripe +12V-C BLK w/YEL stripe +12V-C BLK w/YEL stripe +12V-C Keyboard connector Signal Data Unused Ground +5 VDC Clock Unused Mouse connector Signal Data Unused Ground +5 VDC Clock Unused ENWW Connector pin descriptions...
Page 176 Appendix D Appendix D — Connector pins ENWW...
Page 177 Appendix E — System board designators This appendix lists the system board designators for this system. Designator Silkscreen Component MH02-03, MH06-09, MH14-15 Mounting holes LED: 5V_AUX power indicator Power LED BBLK_WP Boot block header/jumper PSWD Clear password header/jumper SLOT1 PCI PCI slot SLOT5 PCI-X 133 PCI slot...
Page 178: Appendix E Appendix E - System Board Designators
Designator Silkscreen Component PWRCPU Processor 12-V header Diskette driver connector Security boot connector CD analog audio connector Auxiliary audio connector PRIMARY IDE Primary IDE connector Secondary IDE connector FRNT 1394 Front panel 1394a header FRNT AUD Front panel audio header FRNT USB Front panel USB header INT USB...
Page 179: Appendix F Appendix F - Power Cord Set Requirements
Appendix F — Power cord set requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, purchase a power cord that is approved for use in that country.
Page 180 Appendix F Appendix F — Power cord set requirements ENWW...
Page 181: Appendix G Appendix G - Routine Care
Appendix G — Routine care ENWW...
Page 182: General Cleaning Safety Precautions
General cleaning safety precautions ● Never use solvents or flammable solutions to clean the workstation. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ●...
Page 183: Maximizing The Airflow
Maximizing the airflow ● Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed. ● If possible, keep the unit off of surfaces where dust can gather. ● Keep the back of the unit at least 0.15 m (6 in.) away from a wall or other obstruction. ●...
Page 184: Cleaning The Workstation Case
Cleaning the workstation case ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the workstation. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
Page 185: Cleaning The Keyboard
Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the keyboard. ● Visible debris underneath or between the keys can be removed by vacuuming or shaking. ●...
Page 186: Cleaning The Monitor
Cleaning the monitor ● Follow the safety precautions presented in Service considerations on page 50 before cleaning the keyboard. ● To clean the monitor, wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water. CAUTION Do not use sprays or aerosols directly on the screen—the liquid might seep into the housing and damage a component.
Page 187: Cleaning The Mouse
Cleaning the mouse Follow the safety precautions presented in Service considerations on page 50 before cleaning the mouse. Remove the mouse ball from the housing by removing the retaining plate. Clean the mouse ball. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. Reassemble the mouse.
Page 188 Appendix G Appendix G — Routine care ENWW...
Page 189: Appendix H Appendix H - Additional Password Security And Resetting Cmos
Appendix H — Additional password security and resetting CMOS This workstation supports the following security password features, which can be established through the Computer Setup Utilities menu: ● Setup password ● Power-on password When you establish a setup password, only the power-on password is required to access Computer Setup and any other information on the workstation.
Page 190: Resetting The Password Jumper
Resetting the password jumper To disable the power-on or setup password features and clear the power-on and setup passwords: Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.
Page 191: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button Shut down the operating system, and power off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets.
Page 192: Using Computer Setup To Reset Cmos
Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup (F10) Utilities menu. When the Computer Setup message appears in the lower-right corner of the screen, press the key. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key while the message is displayed, the workstation must be powered off, then on again, to access the utility.
Page 193: Appendix I Appendix I - Quick Troubleshooting Flowcharts
Appendix I — Quick troubleshooting flowcharts This appendix presents some quick troubleshooting flowcharts for the following issues: ● Initial troubleshooting ● No power ● No video ● Error messages ● No OS loading ● No OS loading from hard drive ●...
Page 194: Initial Troubleshooting
Initial troubleshooting Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 195: No Power
No power No power, part 1 ENWW No power...
Page 196: No Power, Part 2
No power, part 2 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 197 No power, part 3 ENWW No power...
Page 198: No Video
No video No video, part 1 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 199: No Video, Part 2
No video, part 2 ENWW No video...
Page 200 No video, part 3 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 201: Error Messages
Error messages Error messages, part 1 ENWW Error messages...
Page 202: Error Messages, Part 2
Error messages, part 2 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 203 Error messages, part 3 ENWW Error messages...
Page 204: No Operating System Loading
No operating system loading Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 205: No Operating System Loading From Hard Drive
No operating system loading from hard drive No operating loading from hard drive, part 1 ENWW No operating system loading from hard drive...
Page 206: No Operating System Loading From Hard Drive, Part 2
No operating system loading from hard drive, part 2 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 207 No operating system loading from hard drive, part 3 ENWW No operating system loading from hard drive...
Page 208: No Operating System Loading From Diskette Drive
No operating system loading from diskette drive Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 209: No Operating System Loading From Cd-Rom Drive
No operating system loading from CD-ROM drive ENWW No operating system loading from CD-ROM drive...
Page 210: No Operating System Loading From Network
No operating system loading from network Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 211: Non-Functioning Device
Non-functioning device ENWW Non-functioning device...
Page 212 Appendix I Appendix I — Quick troubleshooting flowcharts ENWW...
Page 213: Appendix J Appendix J-Pci Bus Layout
Appendix J—PCI bus layout ENWW...
Page 214: Pci Bus Layout And Device List
PCI bus layout and device list The following illustration shows the HP xw8400 Workstation PCI bus layout. It is followed by a PCI device list description. Figure J-1 PCI bus layout Table J-1 PCI device list Device Bus# Dev# Intel® 5000X Chipset Memory Controller Hub (BUS0) Intel PCI Express x4 MCH Port 2 (MCH to ICH Bridge) Intel PCI Express x4 MCH Port 3 (Bridge for PCI-E x16 —...
Page 215 Table J-1 PCI device list (continued) Device Bus# Dev# Intel 5000 Series Chipset Reserved Registers Intel 5000 Series Chipset FBD Registers Intel 5000 Series Chipset FBD Registers High Definition Audio Controller Intel 631xESB/6321ESB PCI Express Root Port 1) Intel 631xESB/6321ESB USB Universal Host Controller Intel 631xESB/6321ESB USB Universal Host Controller Intel 631xESB/6321ESB USB Universal Host Controller Intel 631xESB/6321ESB USB Universal Host Controller...
Page 216 Appendix J Appendix J—PCI bus layout ENWW...

HP Xw8400 - Workstation - 4 GB RAM User Manual

1 Product Overview

2 Installing or Restoring the Operating System

3 System Management

4 Removal and Replacement Procedures

5 System Diagnostics and Troubleshooting

Appendix A Appendix A - SAS Devices

Appendix B Appendix B-Sata Devices

Appendix C Appendix C - Ultra ATA Devices

Appendix D Appendix D - Connector Pins

Appendix E Appendix E - System Board Designators

Appendix F Appendix F - Power Cord Set Requirements

Appendix G Appendix G - Routine Care

Appendix H Appendix H - Additional Password Security and Resetting CMOS

Appendix I Appendix I - Quick Troubleshooting Flowcharts

Appendix J Appendix J-Pci Bus Layout

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for HP Xw8400 - Workstation - 4 GB RAM