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HP ProBook 4710s Notebook PC Maintenance and Service Guide...
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Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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MSG revision history Revision Publication date Description ● October 2009 Added information indicating support for DDR3 memory in the following location: Memory module on page ● Updated commodities in the following location: Product description on page ● Added newly supported memory modules to spare parts listings in the following locations: Computer major components on page Sequential part number...
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Security menu ....................90 Diagnostics menu ....................91 System Configuration menu ................91 6 Specifications Computer specifications ........................94 17.3-inch, HD+ display specifications ....................95 Hard drive specifications ........................96 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ..97 Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive specifications ........
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9 Connector pin assignments Audio-in (microphone) ........................129 Audio-out (headphone) ........................129 External monitor ..........................130 HDMI ..............................131 RJ-11 (modem) ..........................132 RJ-45 (network) ..........................133 Universal Serial Bus ......................... 133 10 Power cord set requirements Requirements for all countries and regions ..................134 Requirements for specific countries and regions ................
Product description Category Description Product Name HP ProBook 4710s Notebook PC ● Intel® Core™2 Duo T5870, 2.0 GHz, 2-MB L2 cache, 667-MHz Front Side Bus (FSB) ● Processors Intel Core2 Duo T6570, 2.1 GHz, 2-MB L2 cache, TJ 100, 800-MHz FSB ●...
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Category Description ● 17.3-inch HD+ with camera Memory 2 customer-accessible/upgradable memory module slots Supports dual-channel memory Supports up to 8 GB of system RAM PC2-6400, 800 MHz, DDR2 Supports the following configurations: ● 8192-MB total system memory (4096 × 2, dual-channel) ●...
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● 250-GB, 5400-rpm ● 250-GB, 7200-rpm ● 160-GB, 5400-rpm ● 160-GB, 7200-rpm HP 3D DriveGuard Optical drives Fixed (removal of 1 screw required) Customer-accessible Serial ATA 12.7-mm tray load Supports the following drives: ● DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe ●...
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Category Description ● Intel Wi-Fi Link 1000, 802.11b/g WLAN module ● Intel Wi-Fi Link 1000, 802.11b/g/n WLAN module Integrated personal area network (PAN) options by way of Bluetooth® module: Support for no-WPAN option Bluetooth 2.0 Bluetooth 2.1 Media Card Reader One ExpressCard/34 slot Media Card Reader supporting Memory Stick (MS), Memory Stick Pro (MSP), MultiMediaCard (MMC), MultiMediaCard (MMC) Plus, Secure Digital (SD) Memory...
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Category Description Restore media: ● Windows 7 Home Basic 32 ● Windows 7 Home Premium 32 ● Windows 7 Professional 32 ● Windows 7 Professional 64 ● Windows Vista Home Basic 32 ● Windows Vista Home Premium 32 ● Windows Vista Business 32 ●...
External component identification Top components Display components Item Component Function Internal display switch Turns off the display if the display is closed while the power is on. WLAN antenna locations Send and receive signals from one or more WLAN devices. NOTE: The antennas are not visible from the outside of the computer.
Item Component Function Webcam light (select models only) On: The integrated camera is in use. Webcam (select models only) Records audio and video and captures still photographs. TouchPad Item Component Function TouchPad* Moves the pointer and selects or activates items on the screen.
Buttons, lights, and speakers Item Component Function Caps lock light On: Caps lock is on. Speakers (2) Produce sound. Info Center/QuickLook button Launches Info Center or QuickLook. ● Info Center/QuickLook light On: The computer is on. ● Blinking (5 times): ◦...
Item Component Function ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows Vista) or Standby (Windows XP). ● Off: The computer is off or in Hibernation. ● Power button When the computer is off, press the button to turn on the computer.
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Item Component Function Integrated numeric keypad keys Can be used like the keys on an external numeric keypad when pressed in combination with the num lk keys. Function keys Execute frequently used system functions when pressed in combination with the key.
Drive light Blinking turquoise. The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Wireless switch Turns the wireless feature on or off, but does not establish a wireless connection.
Right-side components Item Component Function USB ports (2) Connect optional USB devices. RJ-11 (modem) jack Connects a modem cable. Optical drive (select models only) Reads optical discs and, on select models, also writes to optical discs. Optical drive light (select models only) On: The optical drive is being accessed.
Left-side components Item Component Function ExpressCard slot Supports optional ExpressCards. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Bottom components Item Component Function Battery release latches (2) Release the battery from the battery bay. Battery bay Holds the battery. Chapter 2 External component identification...
Illustrated parts catalog Service tag The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. The service tag provides the following information: (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
Computer major components Item Description Spare part number Display assembly (includes 2 WLAN antenna transceivers and cables) 17.3-inch, HD+ BrightView display assembly with camera 535777-001 17.3-inch, HD+ BrightView display assembly 535779-001 Chapter 3 Illustrated parts catalog...
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Item Description Spare part number 17.3-inch, HD+ display assembly with camera 535778-001 17.3-inch, HD+ display assembly 535776-001 Display internal components: not illustrated Display bezel: ● Models equipped with a webcam 535769-001 ● Models not equipped with a webcam 535770-001 Display Cable Kit: not illustrated (includes wireless antenna and webcam cables) 535771-001 Display hinges (left and right hinges) 535772-001...
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Item Description Spare part number For use in Switzerland 535798-BG1 For use in Thailand 535798-281 For use in Turkey 535798-141 For use in Taiwan 535798-AB1 For use in United Kingdom 535798-031 For use in the United States 535798-001 Palm rest (includes TouchPad) 535775-001 RJ-45 (network) cable (included in Cable Kit) 535757-001...
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Item Description Spare part number ● For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 504593-004 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican...
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Item Description Spare part number Intel Wi-Fi Link 1000, 802.11b/g/n WLAN module: ● For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, 572520-001 Azerbaijan, the Bahamas, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Guadeloupe, Guam, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland,...
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Item Description Spare part number For use in models that use DDR2 memory ● 1-GB (PC2-6400, 800-MHz, DDR2) 535773-001 ● 2-GB (PC2-6400, 800-MHz, DDR2) 535774-001 For use in models that use DDR3 memory ● 2-GB (PC3-10600, 1333-MHz, DDR3) 583074-001 ● 1-GB (PC3-10600, 1333-MHz, DDR3) 583073-001 (26)
(3a) Display hinge bracket (3b) Display left and right hinges Display enclosure 535768-001 Plastics Kit Item Description Spare part number Plastics Kit: 535780-001 ExpressCard slot bezel Optical drive bezel Chapter 3 Illustrated parts catalog...
Cable Kit Item Description Spare part number Cable Kit 535757-001 TouchPad cable RJ-11 (modem) jack cable RJ-45 (network) jack cable Bluetooth cable USB cable Cable Kit...
Mass storage devices Item Description Spare part number Optical drives (include bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 535761-001 Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive 535759-001 DVD-ROM Drive 535760-001 Hard drives (include bracket) 500-GB, 5400-rpm 535765-001 500-GB, 7200-rpm...
Miscellaneous parts Description Spare part number 90-W Smart AC adapter 463955-001 90-W Smart AC adapter for use in South Korea 463956-001 90-W Smart AC adapter for use in India 535593-001 Logo Kit 571385–001 Display rubber kit 571378-001 Display screw kit 571381-001 Power cords: For use in the United States...
Sequential part number listing Spare part Description number 246959-001 Power cord for use in the United States 246959-011 Power cord for use in Australia 246959-021 Power cord for use in Europe 246959-031 Power cord for use in the United Kingdom 246959-061 Power cord for use in Italy 246959-081...
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Spare part Description number 504664-002 Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East...
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Spare part Description number 518434-002 Broadcom 4322 AGN 802.11a/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East...
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Spare part Description number 535770-001 Display bezel without a webcam 535771-001 Display Cable Kit 535772-001 Display hinge 535773-001 1-GB memory module (PC2-6400, 800-MHz, DDR2) 535774-001 2-GB memory module (PC2-6400, 800-MHz, DDR2) 535775-001 Palm rest with TouchPad 535776-001 17.3-inch, HD+ display assembly 535777-001 17.3-inch, HD+ BrightView display assembly with camera 535778-001...
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535835-001 Intel Core2 Duo T5870 processor (2.0 GHz, 800-MHz FSB, 2-MB L2 cache) 537921-001 HP Integrated Bluetooth 2.1 module for use in all countries and regions except Japan and Asia Pacific countries and regions 572520-001 Intel Wi-Fi Link 1000, 802.11b/g/n WLAN module for use in Andorra, Antigua and Barbuda, Argentina, Aruba,...
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Spare part Description number 574720-001 500-GB, 7200-rpm hard drive 583073-001 1-GB memory module (PC3-10600, 1333-MHz, DDR3) 583074-001 2-GB memory module (PC3-10600, 1333-MHz, DDR3) 583077-001 System board for use in computers with DDR3 memory (includes replacement thermal material and the ExpressCard assembly) 585984-001 Intel Wi-Fi Link 1000, 802.11b/g WLAN module for use in Russia and Ukraine Sequential part number listing...
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Torx T8 screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
Component replacement procedures This section provides removal and replacement procedures. There are as many as 89 screws, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 535793-001. There are 7 rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...
Battery Description Spare part number 8-cell, 63-Wh Li-ion battery 535753-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Switch cover and keyboard Description Spare part number Switch cover 535758-001 Keyboards for use in the following countries or regions: Arabia 535798-171 Japan 535798-291 Brazil 535798-201 Latin America 535798-161 Bulgaria 535798-261 Norway 535798-091 Czech Republic 535798-221 Portugal 535798-131 Denmark 535798-081 Russia 535798-251 Europe...
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Remove the switch cover and keyboard: Remove the following screws: (1) Two screw covers and two Phillips PM2.5×3.0 screws (2) Three Phillips PM2.0×3.0 broadhead screws (3) Two Phillips PM2.0×3.0 screws Turn the computer right-side up, with the front toward you. Open the computer as far as possible.
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Remove the two PM2.5×4.5 screws that secure the keyboard to the computer. Slide the keyboard back (1), and rotate it forward (2) until it rests on the base enclosure. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and disconnect the keyboard cable (2) from the system board.
Memory module NOTE: Older models use DDR2 memory, while newer models use DDR3 memory. You cannot use model numbers to determine the type of memory a model uses. NOTE: When adding a second memory module, be sure it is the same type and speed as the installed memory module.
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Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 535761-001 Blu-ray ROM with LightScribe DVD±RW SuperMulti DL Drive 535759-001 DVD-ROM Drive 535760-001 Before removing the optical drive, follow these steps: Shut down the computer.
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If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install an optical drive.
Speakers Description Spare part number Speaker Kit 535795-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Palm rest Description Spare part number Palm rest (includes TouchPad) 535775-001 Before removing the palm rest, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad cable (2) from the system board. Remove the palm rest. Reverse this procedure to install the palm rest. Component replacement procedures...
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. Description Spare part number 500-GB, 7200-rpm hard drive 574720-001 500-GB, 5400-rpm hard drive 535765-001 320-GB, 7200-rpm hard drive 574719-001 320-GB, 5400-rpm hard drive 535764-001 250-GB, 7200-rpm hard drive 572817-001 250-GB, 5400-rpm hard drive 535763-001...
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Remove the hard drive (4) from the hard drive bay. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×4.0 hard drive bracket screws (1) from each side of the hard drive. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 535757-001. Description Spare part number Bluetooth 2.0 module 398393-002 Bluetooth 2.1 module 537921-001 Before removing the Bluetooth module, follow these steps: Shut down the computer.
Reverse this procedure to install the Bluetooth module. WLAN module Description Spare part number Broadcom 802.11a/b/g/n WLAN modules: ● Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, 504664-001 Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States ●...
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Description Spare part number ● For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, 504593-004 Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El...
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Description Spare part number ● For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, the 572520-001 Bahamas, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Guadeloupe, Guam, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory...
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Remove the WLAN module (3) by sliding the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the WLAN module slot. Reverse this procedure to install the WLAN module. Chapter 4 Removal and replacement procedures...
Display assembly NOTE: All display assembly spare part kits include 2 WLAN antenna transceivers and cables. Description Spare part number 17.3-inch, HD+ BrightView display assembly with camera 535777-001 17.3-inch, HD+ BrightView display assembly 535779-001 17.3-inch, HD+ display assembly with camera 535778-001 17.3-inch, HD+ display assembly 535776-001...
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Remove the wireless antenna cables (4) from the clips and routing channels built into the top cover. Remove the display assembly: Remove the six Phillips PM2.5×4.5 screws (1) that secure the display assembly to the computer, and then lift the display assembly straight up (2) and remove it. CAUTION: Support the display assembly when removing the following screws.
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If it is necessary to replace the display bezel or display hinges, remove the eight rubber screw covers (1) and the eight Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The rubber screw covers are available in the Rubber Kit, spare part number 535793-001.
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If it is necessary to replace the display hinges, remove the four Phillips PM2.5×5.0 screws (1) that secure the display panel to the display enclosure. Remove the display panel (2). Remove the four Phillips PM2.0×3.0 screws (1) that secure each display hinge to the display panel.
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Remove the wireless antenna cables (3) from the clips and routing channels built into the top cover. If it is necessary to replace the webcam, gently pull the webcam cables (1) from the clips and routing channels (2) built into the top cover. Lift the webcam (3) to remove it. The webcam cable is included in the Display Cable Kit, spare part number 535771-001.
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If it is necessary to replace the microphone, lift the microphone from the clip (1) and gently pull the microphone cable from the routing channels (2). The microphone cable is included in the Display Cable Kit, spare part number 535771-001 Reverse this procedure to reassemble and install the display assembly.
Top cover Description Spare part number Top cover 535796-001 Power button board (includes cable) 574493-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Release the ZIF connector (1) to which the power button cable is connected, and then disconnect the cable from the system board (2). Remove the 22 top cover Torx T8M2.5×6.0 screws. Lift the front edge of the top cover from beneath the audio jacks (1) until it disengages from the base enclosure.
Power button board Description Spare part number Power button board (includes cable) 574493-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Reverse this procedure to install the power button board. Modem module Description Spare part number For use in all countries and regions except Australia and New Zealand 510100-001 For use only in Australia and New Zealand 510100-011 Before removing the modem module, follow these steps: Shut down the computer.
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Lift the tape (3) to disconnect the modem module cable (4). Remove the modem module. Reverse this procedure to install the modem module. Component replacement procedures...
USB connector module Description Spare part number Cable Kit 535757-001 Before removing the USB connector module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the USB connector module (5). Reverse this procedure to install the USB connector module. Component replacement procedures...
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
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Remove the RTC battery from the socket on the system board. Reverse this procedure to install the RTC battery. Component replacement procedures...
Heat sink and fan NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 535767-001 535766-001001 Before removing the heat sink and fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Lift the heat sink and fan from the system board (3). To remove the fan, turn the heat sink upside down and remove the three Phillips PM2.0×3.0 screws (1) that secure the fan to the heat sink. Remove the fan (2). Reverse this procedure to install the fan.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1), (2), and (3) and the heat sink components (4), (5), and (6) and must be replaced each time the heat sink is removed. Replacement thermal material is included with all heat sink, system board, cable, and processor spare part kits.
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Display assembly (see Display assembly on page Top Cover (see Top cover on page Heat sink and fan (see Heat sink and fan on page Remove the RJ-45 (network) jack: Disconnect the RJ-45 (network) cable from the system board (1) and remove the tape (2) that secures the cable to the base enclosure.
Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel Core2 Duo processors: T5870 (2.0 GHz, 667-MHz FSB, 2-MB L2 cache) 535835-001 T6570 (2.1 GHz, 800-MHz FSB, 2-MB L2 cache, TJ 100) (not available for Japan. Only available 513598-001 with Intel WLAN or no WLAN) T6670 (2.2 GHz, 800-MHz FSB, 2-MB L2 cache)
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Remove the battery (see Battery on page 41). Remove the following components: Switch cover and keyboard (see Switch cover and keyboard on page Memory module (see Memory module on page Optical drive (see Optical drive on page Speakers (see Speakers on page Palm rest (see Palm rest on page Hard drive (see...
System board NOTE: All system board spare part kits include the ExpressCard assembly. NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in computers with DDR2 memory (includes replacement thermal material and 574508-001 the ExpressCard assembly) System board for use in computers with DDR3 memory (includes replacement thermal material and...
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Remove the system board: Position the base enclosure, with the front toward you. Lift the power connector (1) from the retention clips in the base enclosure and remove the power cable (2) from the routing clips. Remove the battery connector board (1). Remove the two Phillips PM2.5×3.0 screws (2) that secure the optical drive connector board to the base enclosure.
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Lift the right side of the system board at an angle (1) and remove the optical drive board (2). Flex the left side of the base enclosure (1) until the external monitor connector and the HDMI connector are clear of the openings in the base enclosure. Lift the right side of the system board at an angle (2) and remove it (3) from the base enclosure.
Computer Setup Computer Setup in Windows Vista and Windows XP Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter BIOS Setup. Select the File, Security, Diagnostics, or System Configuration menu. To exit Computer Setup menus, choose one of the following methods: ●...
Enable/disable reset of HP ProtectTools security keys. Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. ● DriveLock Passwords Enable/disable DriveLock on any computer hard drive (enabled by default).
Select To do this Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay. CAUTION: If you run Disk Sanitizer, the data on the selected drive is destroyed permanently. System IDs Enter a user-defined computer asset tracking number and ownership tag.
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IDE (Integrated Drive Electronics) NOTE: Availability of the options above varies by computer model. ● Enable/disable HP QuickLook 2 (enabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ● Enable/disable Dual Core CPU (enabled by default).
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Select To do this ● Built-In Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WWAN device radio (enabled by default). ● Enable/disable embedded Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default).
Computer Setup in Linux Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.
Restoring factory settings in Computer Setup To return all settings in Computer Setup to the values that were set at the factory, follow these steps: Open Computer Setup by turning on or restarting the computer, and then pressing while the "F10 = ROM Based Setup"...
● DriveLock Passwords Enable/disable DriveLock on any computer hard drive. ● Enter, change, or disable DriveLock on an optional MultiBay hard drive. NOTE: DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer. System IDs Enter a user-defined computer asset tracking number and ownership tag.
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● Boot options Set an f9, f10, and delay when starting up. ● Enable/disable CD-ROM boot. ● Enable/disable floppy boot. ● Enable/disable internal network adapter boot. ● Enable/disable MultiBoot, which sets a boot order that can include most boot devices in the system. ●...
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Built-in device options ● Enable/disable embedded WLAN Device Radio. ● Enable/disable embedded Bluetooth Device Radio. ● Enable/disable Network Interface Controller (NIC) ● Enable/disable LAN/WLAN Switching. ● Enable/disable Wake on LAN. ● Enable/disable the integrated camera (webcam) ● Port options Enable/disable USB port. ●...
Specifications Computer specifications Metric U.S. Dimensions Depth 27.0 cm 10.6 in Width 41.06 cm 16.17 in Height (front to rear) 3.20 to 3.68 cm 1.23 to 1.45 in Weight (equipped with optical drive, hard drive, and battery) 3.08 kg 6.8 lbs Input power Operating voltage 18.5 V dc @ 4.74 A-90 W...
Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, HD+ display specifications Metric U.S.
Hard drive specifications 500-GB 320-GB* 250-GB* 160-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...
System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft Natural P/S2 Keyboard with HP QLB IRQ2 Mobile Intel® 4 Series Chipset PCI Express Root Port-2A41 IRQ3 Intel® ICH9 Family PCI Express Root Port1-2940 IRQ4 Intel®...
Programmable interrupt controller 040-043 System timer 04E-04F Motherboard resources 050-053 System timer 060-060 Standard 101-/102-Key or Microsoft Natural P/S2 Keyboard with HP QLB 061-061 Motherboard resources 062-062 Microsoft ACPI-Compliant Embedded Controller 063-063 Motherboard resources 064-064 Standard 101-/102-Key or Microsoft Natural P/S2 Keyboard with HP QLB...
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I/O address (hex) System function (shipping configuration) 0C0-0DF Direct memory access controller 0F0-0F0 Numeric data processor 200-27F Motherboard resources 3B0-3BB ATI Mobility Radeon HD 4330 3B0-3BB Mobile Intel® 4 Series Chipset PCI Express Root Port-2A41 3C0-3DF ATI Mobility Radeon HD 4330 3C0–3DF Mobile Intel®...
I/O address (hex) System function (shipping configuration) FE80-FE8F Motherboard resources FFFF—FFFF Motherboard resources System memory map specifications Memory address System function 000A0000-000BFFFF ATI Mobility Radeon HD 4330 000A0000-000BFFFF Mobile Intel® 4 Series Chipset PCI Express Root Port-2A41 000A0000-000BFFFF PCI bus C0000000-CFFFFFFF ATI Mobility Radeon HD 4330 C0000000-CFFFFFFF...
Screw listing This chapter provides specification and reference information for the screws and screw locks used in the computer. All screws listed in this section are available in the Screw Kit, spare part number 535794-001. Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter...
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Where used: 3 screws that secure the system board to the base enclosure Phillips PM2.0×3.0 screw 105...
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Where used: 8 screws that secure the display hinges to the display panel Where used: 3 screws that secure the fan to the heat sink Where used: 3 screws that secure the system board to the base enclosure. 106 Chapter 7 Screw listing...
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Where used: 2 screws that secure the top cover and battery connector board to the base enclosure Phillips PM2.0×3.0 screw 107...
Phillips PM2.5×4.5 screw Color Quantity Length Thread Head diameter Black 4.5 mm 2.5 mm 5.0 mm Where used: 4 screws that secure the display panel to the display assembly Where used: 2 screws that secure the keyboard to the computer 108 Chapter 7 Screw listing...
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Where used: 8 screws that secure the display bezel to the display enclosure Where used: 1 screw that secures the optical drive to the computer Where used: 6 screws that secure the display assembly to the computer. Phillips PM2.5×4.5 screw 109...
Phillips PM3.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 3.0 mm 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 110 Chapter 7 Screw listing...
Phillips PM2.5×3.0 screw Color Quantity Length Thread Head diameter Black 3.0 mm 2.5 mm 5.0 mm Where used: 2 screws that secure the WLAN module to the system board Where used: 2 screws that secure the switch cover to the computer Phillips PM2.5×3.0 screw 111...
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Where used: 2 screws that secure the modem module to the computer Where used: 4 screws that secure the speaker assembly to the computer 112 Chapter 7 Screw listing...
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Where used: 1 screw that secures the USB board to the computer Phillips PM2.5×3.0 screw 113...
Phillips PM2.0×2.0 broadhead screw Color Quantity Length Thread Head diameter Black 2.0 mm 2.0 mm 6.0 mm Where used: 2 screws that secure the button board to the switch cover 114 Chapter 7 Screw listing...
Phillips PM2.0×3.0 broadhead screw Color Quantity Length Thread Head diameter Black 3.0 mm 2.0 mm 6.0 mm Where used: 3 screws that secure the switch cover to the base enclosure Where used: 3 screws that secure the palm rest to the computer Phillips PM2.0×3.0 broadhead screw 115...
Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 2.0 mm 4.5 mm Where used: 2 silver screws that secure the hard drive to the top cover 116 Chapter 7 Screw listing...
Phillips PM2.5×9.0 screw Color Quantity Length Thread Head diameter Black 9.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the USB board to the system board Phillips PM2.5×9.0 screw 117...
Phillips PM2.5×10.0 captive screw Color Quantity Length Thread Head diameter Silver 10.0 mm 2.5 mm 5.0 mm Where used: 5 captive screws that secure the heat sink to the system board 118 Chapter 7 Screw listing...
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Where used: One captive screw that secures the hard drive to the computer (screw is secured to the hard drive bracket) Phillips PM2.5×10.0 captive screw 119...
Phillips PM2.5×8.0 captive screw Color Quantity Length Thread Head diameter Black 8.0 mm 2.5 mm 5.0 mm Where used: 2 captive screws that secure the heat sink to the computer 120 Chapter 7 Screw listing...
Torx T8M2.5×6.0 screw Color Quantity Length Thread Head diameter Black 6.0 mm 2.5 mm 5.0 mm Where used: 22 screws that secure the top cover to the base enclosure. Torx T8M2.5×6.0 screw 121...
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Where used: 3 screws that secure the system board to the base enclosure. 122 Chapter 7 Screw listing...
NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.
To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+fn+prt To copy the entire screen, press fn+prt Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.
If possible, back up all personal files. If possible, check for the presence of the Windows partition and the HP Recovery partition. To find the partitions, select Start > Computer. NOTE:...
(stored on discs or on an external drive) is easily accessible. To order a Windows Vista operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling technical support. For contact information, refer to the Worldwide Telephone Numbers booklet included with the computer.
NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.
The recovery process reinstalls the original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled. To recover your operating system and programs, follow these steps: If possible, back up all personal files.
Connector pin assignments Audio-in (microphone) Signal Audio signal in Audio signal in Ground Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) 129...
External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock 130 Chapter 9 Connector pin assignments...
HDMI Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield Transition minimized differential signal (TDMS) data 0-...
RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Universal Serial Bus Signal +5 VDC Data - Data + Ground RJ-45 (network) 133...
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...
When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
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Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
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Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
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Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. WARNING! The backlight contains mercury.
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Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
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Remove the LCD panel. Recycle the LCD panel and backlight. Display 141...
Index Bluetooth module Diagnostics menu in AC adapter, spare part removal iii Windows 86 number 27, 28 spare part number 21, 28, File menu 90 antenna, disconnecting 57 30, iii File menu in Windows 85 audio, product description 3 boot options 87 navigating and selecting in audio-in (microphone) jack boot order 87...
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ExpressCard assembly, spare part removal 62 number 18, 32 mass storage devices, spare part spare part number 17, 62 ExpressCard slot 13 numbers iii HP QuickLook 2 87 ExpressCard slot bezel, Media Card Reader 11 illustrated 24 memory map specifications 103 Index 143...
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memory module pin assignments processor product description 2 audio-in (microphone) product description 1 removal iii jack 129 removal iii spare part number 31 audio-out (headphone) spare part numbers 18, 29, spare part numbers iii jack 129 iii, 78 microphone (audio-in) jack external monitor port 130 product description location 11...
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USB connector and cable, spare DriveLock 85 SuperMulti Double-Layer part number 21 HP SpareKey 85 Combo Drive with USB connector module, HP SpareKey enrollment 85 LightScribe 97 removal 70 Linux 90 hard drive 96 USB legacy support 83, 87 password policy 85...
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