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Lenovo ThinkCentre 3493 User Manual
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Lenovo ThinkCentre 3493 User Manual

Lenovo ThinkCentre 3493 User Manual

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User Guide

Machine Types: 3493, 3496, and 3497

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  • Page 1: User Guide

    ThinkCentre User Guide Machine Types: 3493, 3496, and 3497...
  • Page 2 “Important safety information” on page v and Appendix A “Notices” on page 115. Third Edition (September 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    BIOS passwords ... . 8 operating system ... . An introduction to Lenovo programs ..Windows passwords ..
  • Page 4 Exiting the Setup Utility program ..Lenovo Web site ... . Chapter 8. Updating system Lenovo Support Web site..
  • Page 5 Recycling information ... . Recycling information for Brazil ..Battery recycling information for Taiwan ..© Copyright Lenovo 2012...
  • Page 6 ThinkCentre User Guide...

  • Page 7: Important Safety Information

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 8: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2012...

  • Page 10: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...

  • Page 11: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2012...
  • Page 12 ThinkCentre User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
  • Page 14 Connectivity • 100/1000 Mbps integrated Ethernet controller • PCI Fax modem (some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 15 Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see “Lenovo programs” on page 5. Preinstalled operating system Your computer is preinstalled with one of the following operating systems: •...

  • Page 16: Specifications

    The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 17: Lenovo Programs

    Note: If you do not find the program you need in Control Panel, open the Lenovo ThinkVantage Tools program navigation window and double-click the dimmed icon to install the program you need. Then, follow the instructions on the screen.

  • Page 18: Accessing Lenovo Programs On The Windows 8 Operating System

    Lenovo program to launch it. If a desired program is not in the list, click the plus icon +. • Press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, move the pointer to the bottom-right corner of the screen to display the charms.
  • Page 19 • Lenovo Cloud Storage The Lenovo Cloud Storage program is a cloud storage solution that enables you to store your files, such as documents and pictures, on a server. You can access the stored files through the Internet from different devices such as personal computers, smart phones, or tablets.

  • Page 20: Locations

    Web page, opening a file, and so on. You also can use the SimpleTap program to access the Lenovo App Shop, from which you can download various applications and computer software. To start the SimpleTap program in a quick way, do any of the following: –...

  • Page 21: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Optical drive eject/close button USB connector (USB port 2) Power switch...

  • Page 22: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

  • Page 23: Locating Components

    Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.

  • Page 24: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board part locations” on page 12 shows the locations of the parts on the system board. Figure 4. System board part locations 4-pin power connector Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper Microprocessor Front USB connector 2 (for connecting an additional USB...

  • Page 25: Locating Internal Drives

    Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.

  • Page 26: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.

  • Page 27: Chapter 2. Using Your Computer

    “Creating recovery media” on page 70. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 28: Using The Keyboard

    Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. Pressing the blue ThinkVantage button opens the SimpleTap program on the Windows 7 operating system or the Lenovo PC Device Experience program on the Windows 8 operating system.

  • Page 29: Using The Wheel Mouse

    Using the wheel mouse The wheel mouse has the following controls: Primary mouse button Use this button to select or start a program or menu item. Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action.

  • Page 30: Setting The Volume From Control Panel

    1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4.

  • Page 31: Playing A Cd Or Dvd

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do one of the following: • On the Windows 7 operating system, you have either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer.
  • Page 32 ThinkCentre User Guide...

  • Page 33: Copyright Lenovo

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 34: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 35: Registering Your Computer

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 36: Replacement Power Cords

    If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice...

  • Page 37: Chapter 4. Security

    For more information, see “Selecting or changing the startup device sequence” on page 80. • Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected. © Copyright Lenovo 2012...

  • Page 38: Locking The Computer Cover

    Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.

  • Page 39: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://support.lenovo.com Figure 8.

  • Page 40: Windows Passwords

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 41 For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4 Security...
  • Page 42 ThinkCentre User Guide...

  • Page 43: Chapter 5. Installing Or Replacing Hardware

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 44: Removing The Computer Cover

    Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
  • Page 45 To remove and reinstall the front bezel, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer.

  • Page 46: Accessing The System Board Components And Drives

    Accessing the system board components and drives Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to access the system board components and drives. To access the system board components and drives, do the following: 1.

  • Page 47: Installing Or Replacing A Pci Card

    5. To lower the drive bay assembly, press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 13. Lowering the drive bay assembly Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
  • Page 48 • If you are replacing an old PCI card, remove the screw that secures the old PCI card, grasp the old card that is currently installed, and gently pull it out of the slot. Figure 14. Removing a PCI card Notes: a.

  • Page 49: Installing Or Replacing A Memory Module

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 50: Replacing The Battery

    • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 16. Opening the retaining clips 9. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board.
  • Page 51 The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium battery notice”...

  • Page 52: Replacing The Hard Disk Drive

    Replacing the hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the hard disk drive. To replace the hard disk drive, do the following: 1.
  • Page 53 5. Hold the hard disk drive and remove the four screws that secure the hard disk drive. Then, remove the hard disk drive from the drive bay assembly. Figure 21. Removing the hard disk drive 6. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis.

  • Page 54: Replacing The Optical Drive

    Figure 23. Installing the hard disk drive What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 55 Figure 24. Removing the optical drive 7. Press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 25. Lowering the drive bay assembly 8. Slide the optical drive out of the front of the computer. Chapter 5 Installing or replacing hardware...
  • Page 56 Figure 26. Removing the optical drive 9. Slide the new optical drive into the optical drive bay from the front of the computer. Figure 27. Installing a new optical drive 10. Hold the new optical drive and pivot the drive bay assembly upward. Align the screw holes in the new optical drive with the corresponding holes in the drive bay.

  • Page 57: Replacing The Power Supply Assembly

    Figure 28. Installing the optical drive 11. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 12. Then, locate an available five-wire power connector and connect it to the rear of the new optical drive.
  • Page 58 Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
  • Page 59 Figure 30. Removing the heat sink fan duct 5. Disconnect the power supply assembly cables from all drives and from the 24-pin power connector and 4-pin power connector on the system board. See “Locating parts on the system board” on page 12. Note: You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis.
  • Page 60 Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 32. Installing the power supply assembly 9.

  • Page 61: Replacing The Heat Sink And Fan Assembly

    10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position. Figure 33. Installing the heat sink fan duct 11. Secure the power supply assembly cables with the cable clips and ties in the chassis. What to do next: •...
  • Page 62 4. Pivot the drive bay assembly upward. Then, pivot the two plastic retaining clips outward to remove the heat sink fan duct from the failing heat sink and fan assembly. Figure 34. Removing the heat sink fan duct 5. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board.
  • Page 63 6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...

  • Page 64: Replacing The Microprocessor

    Figure 36. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 65 5. Lift the small handle and open the retainer to access the microprocessor Figure 37. Accessing the microprocessor 6. Lift the microprocessor straight up and out of the microprocessor socket. Figure 38. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. Chapter 5 Installing or replacing hardware...
  • Page 66 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.

  • Page 67: Replacing The System Fan Assembly

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 67. Replacing the system fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 68: Replacing The Front Audio And Usb Assembly

    9. Install the new system fan assembly by aligning the new rubber mounts that came with the new system fan assembly with the corresponding holes in the chassis, and then push the rubber mounts through the holes. Then, carefully pull on the tips of the rubber mounts from the bottom until the new system fan assembly is secured in place.

  • Page 69: Replacing The Wifi Units

    3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 32. 4. Pivot the drive bay assembly upward. See “Accessing the system board components and drives” on page 34. 5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board”...

  • Page 70: Removing The Wifi Adapter Card

    This section provides instructions on how to replace the WiFi units. The WiFi units include a WiFi adapter card, a WiFi card module, and a rear WiFi antenna cable. Replacing the WiFi units involves the following operations: • “Removing the WiFi adapter card” on page 58 •...
  • Page 71 1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module. Figure 44. Removing the WiFi antenna cables 2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 45.
  • Page 72 3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 46. Removing the WiFi card module Installing the WiFi units To install the WiFi units, do the following: ThinkCentre User Guide...
  • Page 73 1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 47. Installing the WiFi card module 2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 48.

  • Page 74: Installing Or Removing The Rear Wifi Antenna

    3. Locate the two PCI Express x1 slots on the system board. See “Locating parts on the system board” on page 12. 4. Install the WiFi adapter card into one of the two PCI Express x1 slots. Then install the screw to secure the WiFi adapter card in place.

  • Page 75: Removing The Rear Wifi Antenna

    3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident. Figure 50. Installing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. •...

  • Page 76: Installing Or Removing The Front Wifi Antenna

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Installing or removing the front WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 77: Removing The Front Wifi Antenna

    5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 53. Installing the front WiFi antenna 6. Connect the front antenna cable to the WiFi card module. What to do next: •...

  • Page 78: Replacing The Keyboard Or Mouse

    5. Remove the front antenna and cable from the front of the computer. Figure 54. Removing the front WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 79: Completing The Parts Replacement

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables.

  • Page 80: Obtaining Device Drivers

    9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 77. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 81: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 82: Performing Backup And Recovery Operations

    “creating Product Recovery discs.” To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 83: Using The Rescue And Recovery Workspace

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 84: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium on different operating systems. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 85: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

  • Page 86: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.

  • Page 87: Recovery Information For The Windows 8 Operating System

    Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
  • Page 88 ThinkCentre User Guide...

  • Page 89: Chapter 7. Using The Setup Utility Program

    Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2012...

  • Page 90: Password Considerations

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.

  • Page 91: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.

  • Page 92: Selecting A Startup Device

    Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.

  • Page 93: Exiting The Setup Utility Program

    1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 77. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4.
  • Page 94 ThinkCentre User Guide...

  • Page 95: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 96: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 97: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 98: Using System Update

    The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update...

  • Page 99: Cleaning Your Computer

    Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

  • Page 100: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
  • Page 101 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.
  • Page 102 ThinkCentre User Guide...

  • Page 103: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 104: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 111 for more information. • If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 111 for more information.

  • Page 105: Audio Problems

    1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.

  • Page 106: Cd Problems

    Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. •...

  • Page 107: Dvd Problems

    An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive.
  • Page 108 Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).

  • Page 109: Intermittent Problems

    • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”.
  • Page 110 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. – On the Windows 8 operating system, do the following: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

  • Page 111: Monitor Problems

    Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met: • The batteries are properly installed. •...

  • Page 112: The Image Is Discolored

    • Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems. • Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required.

  • Page 113: Networking Problems

    Networking problems The following are the most common networking problems. Select your networking problem from the following list: • “Ethernet problems” on page 101 • “A wireless LAN problem” on page 102 • “A wireless WAN problem” on page 103 •...

  • Page 114: A Wireless Lan Problem

    4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter. 5. Click Update Driver Software, and then follow the instructions on the screen. •...

  • Page 115: Option Problems

    If you are using the AV profile, select Stereo Audio and click the Set Default button. 6. Click OK to close the Sound window. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...

  • Page 116: Performance And Lockup Problems

    An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. •...

  • Page 117: Insufficient Memory

    • Procedure 2 1. Open Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. • Procedure 3 1. On the Windows 7 operating system, click Start ➙ Computer. On the Windows 8 operating system, open the Windows Explorer and click Computer.

  • Page 118: Printer Problems

    In general, the more memory that is installed, the better the Windows operating system runs. Action: Install additional memory. For information about purchasing memory, see Chapter 11 “Getting information, help, and service” on page 111. For step-by-step instructions on installing memory, see “Installing or replacing a memory module”...

  • Page 119: Software Problems

    Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 107 • “Software does not work as expected” on page 107 When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, dates do not sort in the correct order.

  • Page 120: Usb Problems

    3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.

  • Page 121: Lenovo Thinkvantage Toolbox

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. Lenovo ThinkVantage Toolbox...
  • Page 122 Note: For additional help, press the F1 key. 4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process. ThinkCentre User Guide...

  • Page 123: Chapter 11. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 124: Lenovo Support Web Site

    Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 108. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://support.lenovo.com...

  • Page 125: Using Other Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
  • Page 126 ThinkCentre User Guide...

  • Page 127: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 128: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies. Intel and Intel Core are trademarks of Intel Corporation in the U.S. and/or other countries.

  • Page 129: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 130 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...

  • Page 131: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://support.lenovo.com and click User Guides & Manuals.
  • Page 132 ThinkCentre User Guide...

  • Page 133: Appendix C. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 134: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.

  • Page 135: Battery Recycling Information For The European Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix C. WEEE and recycling information...
  • Page 136 ThinkCentre User Guide...

  • Page 137: Appendix D. Restriction Of Hazardous Substances Directive (Rohs)

    Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS © Copyright Lenovo 2012...

  • Page 138: India Rohs

    India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre User Guide...

  • Page 139: Index

    Description information device drivers getting devices, handling static-sensitive important safety diagnostics programs, using resources diagnostics, troubleshooting safety documentation, using warranty drivers, device Input/Output (I/O) features drives installing options bays memory module © Copyright Lenovo 2012...
  • Page 140 WiFi antenna, installing, removing recovering from a POST/BIOS update failure keyboard, replacing software recovery boot-block operations, backup and Lenovo Solution Center problems, solving Lenovo ThinkVantage Toolbox recovery media, creating and using Lenovo ThinkVantage Tools removing computer cover Lenovo Welcome replacing...
  • Page 141 Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information WiFi units, WiFi adapter card, WiFi card module, WiFi antenna cable, replacing workspace, backup and recovery © Copyright Lenovo 2012...
  • Page 142 ThinkCentre User Guide...

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