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HP StorageWorks User Manual

HP StorageWorks User Manual

Half-height sas tape drives
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HP StorageWorks
Ultrium Half-Height SAS Tape Drives
User Guide
Part number: EH957-90905
Fourth edition: November 2009

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  • Page 1 HP StorageWorks Ultrium Half-Height SAS Tape Drives User Guide Part number: EH957-90905 Fourth edition: November 2009...
  • Page 2 HP shall not be liable for technical or editorial errors or omissions contained herein. Linear Tape-Open LTO, the LTO Logo, Ultrium and the Ultrium Logo are registered trademarks of HP, IBM and Quantum in the US and other countries.

  • Page 3: Table Of Contents

    Refer to www.hp.com/go/connect ..................14 Internal drives ........................14 External drives ........................16 Rackmount drives ....................... 16 Using the HP StorageWorks Tape CD-ROM .................. 16 2 Drivers and backup software ............. 17 Install drivers ..........................17 Installing on Windows ......................17 Installing on Linux and UNIX ....................
  • Page 4 5 Verify installation ................41 6 Operating your tape drive ..............43 Your HP StorageWorks tape drive ....................43 HP StorageWorks LTO-5 Ultrium tape drives ................43 All other Ultrium tape drives ....................43 Loading a cartridge ........................45 Unloading a cartridge ....................... 45 Removing power from the drive ....................
  • Page 5 Performance Assessment Tools ....................58 Optimizing performance ..................... 58 Can your system deliver the required performance? ..............58 10 Troubleshooting ................61 General Procedure ........................61 Understanding LED sequences ....................63 Encryption LED, Ultrium 3000 models only ................65 Problems with cartridges ......................66 The cartridge is jammed ......................
  • Page 6 Decision tree for connecting an internal tape drive to an internal SAS port ..... 20 Attaching mounting rails ..................22 Attaching locating screws in a typical HP ProLiant ML350 or ML370 ......23 Installing tape drive ....................24 SAS cable supplied with LTO-5 Ultrium 3000 tape drives ..........25 SAS cable supplied with all other Ultrium tape drives ...........
  • Page 7 Powering on in OBDR mode ..................55 Front view of Ultrium 3000 external tape drive ............63 Ultrium Half-Height SAS Tape Drives...
  • Page 8 Tables Document conventions ....................9 Power specifications for Ultrium half-height tape drives ..........14 Data cartridge compatibility ..................48 Environmental specifications for Ultrium tape drives ............. 62 Clean, Tape, Drive and Ready LED sequences ............63 Encryption LED, Ultrium 3000 tape drives ..............65 Data cartridge compatibility ..................

  • Page 9: About This Guide

    Using the HP StorageWorks Ultrium SAS half-height tape drive Troubleshooting the HP StorageWorks Ultrium SAS half-height tape drive Intended audience This guide is intended for users who install, operate and maintain the HP StorageWorks Ultrium half-height tape drive. Related documentation In addition to this guide, the following document provides related information: ‘Start here' poster for an overview of the installation information in this guide (available in English,...

  • Page 10: Hp Technical Support

    Product model names and numbers Technical support registration number (if applicable) Product serial numbers Error messages Operating system type and revision level Detailed questions Product warranties For information about HP StorageWorks product warranties, see the warranty information website: About this guide...

  • Page 11: Registering Your Tape Drive

    Registering your tape drive Once you have installed and tested your HP StorageWorks Ultrium tape drive, please take a few minutes to register your product on the following website: http://www.register.hp.com To ensure your registration is complete, there are a number of questions on the electronic form that are mandatory.
  • Page 12 About this guide...

  • Page 13: Before You Start

    CD-ROM” on page 16 Your HP StorageWorks tape drive This guide describes how to install and operate the following HP StorageWorks Ultrium tape drives: HP StorageWorks LTO-5 Ultrium 3000 internal and external tape drives HP StorageWorks LTO-4 Ultrium 1760 internal and external tape drives...

  • Page 14: Which Operating Systems Are Supported

    Installation requires a SAS host controller or host bus adapter (HBA) that supports tape. The recommended way of connecting a tape drive to your HP or non-HP SAS server, is to purchase and install one of the supported HBAs. Always refer to http://www.hp.com/go/connect...

  • Page 15: Sas With Power Cable Supplied With Ultrium 3000 Internal Tape Drives

    NOTE: Power for the Ultrium 3000 tape drive is supplied through the SAS cable. For all earlier models of tape drive, a separate power cable is required, see https://www.hp.com/go/connect. 1. Mini-SAS connector to server 4. Unused second branch on supplied cable 2.

  • Page 16: External Drives

    Using the HP StorageWorks Tape CD-ROM The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive. Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation.

  • Page 17: Drivers And Backup Software

    18 Install drivers NOTE: The HP Tape driver is suitable for use in most applications, but refer also to the documentation of your software application to ensure you are using the recommended driver. Installing on Windows The driver available from Microsoft update is acceptable, but the HP Tape driver provides better support for all the features of your new tape drive.

  • Page 18: Upgrade Backup Software

    This will also tell you whether your configuration is compatible with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks Ultrium tape drives support HP OBDR. However, you can only use this feature if your system configuration and backup application also support it. See “Compatibility” on page 53.) Make sure you have a backup application that supports HP StorageWorks Ultrium tape drives and download any upgrades or patches, if required.

  • Page 19: Installing An Internal Ultrium Tape Drive

    This requires some recabling inside the server, and may also disconnect one of the hard disk drive bays. This configuration is suitable for some HP ProLiant servers only and, if it does disconnect a hard disk drive bay, you must be sure that the bay is not required for use. Do not move a hard disk to create an empty bay because you may damage your server configuration.

  • Page 20: Mounting Requirements

    Figure 5 Decision tree for connecting an internal tape drive to an internal SAS port Mounting requirements You need one industry-standard, 5¼-inch, half-height bay in which to install the HP StorageWorks Ultrium tape drive. For many servers, no mounting tray or rails are required. Devices simply slide into the server's chassis and are fixed with screws.

  • Page 21: Remove Server Cover - All Servers

    Remove server cover - all servers WARNING! To avoid personal injury or damage to the server or tape drive, ensure that the server is disconnected from the mains power supply while you install the drive. CAUTION: Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is available.

  • Page 22: Hp Proliant Servers

    Mounting rails Some HP ProLiant servers require mounting rails. These may be metal or plastic rails attached to the server's drive bay filler panel. Use a regular Phillips screwdriver to attach the appropriate rails. Use the 6 mm M3 screws provided with the tape drive, in the screw pack labeled 'General Mounting Screws', as shown below.

  • Page 23: Other Servers

    Figure 7 on page 23. HP ProLiant ML350: Use the metal shims and screw pack labeled ‘ProLiant ML350'. These have a thicker head than the general mounting screws. HP ProLiant ML370: Use the metal shims and screw pack labeled ‘ProLiant ML370'. These have a thick offset piece and a thicker head than the general mounting screws.

  • Page 24: Connect Sas And Power Cords

    If both ports on the host controller are in use, replace one of the existing cables with the supplied SAS cable (not recommended, use this option with care) Supplied SAS cable Power is supplied from the SAS connector on the SAS cable supplied with HP StorageWorks LTO-5 Ultrium 3000 tape drives. Installing an internal Ultrium tape drive...

  • Page 25: Sas Cable Supplied With Lto-5 Ultrium 3000 Tape Drives

    Figure 9 SAS cable supplied with LTO-5 Ultrium 3000 tape drives The SAS connector on the cable supplied with all other HP StorageWorks Ultrium tape drives does not provide power. There is a separate power connector on the rear of the tape drive.

  • Page 26: Option 1: Connect To A New Hba (All Servers)

    Option 1: Connect to a new HBA (all servers) The following instructions are valid ONLY IF you have purchased and installed an additional HBA. Figure 5 on page 20 and always refer to http://www.hp.com/go/connect BEFORE installing your tape drive. IMPORTANT: A SAS cable for connection to a dedicated HBA is supplied with the tape drive.

  • Page 27: Connecting Cables To The Ultrium 3000 Tape Drive

    Connect the other end of the SAS cable to the tape drive. Ultrium 3000 tape drives: Connect a spare power cable from the server's internal power supply to the power connector on the SAS data cable. 1. Power connector 2. SAS connector to tape drive Figure 12 Connecting cables to the Ultrium 3000 tape drive All other Ultrium tape drives: Connect a spare power cord from the server's internal power supply to the power connector on the tape drive.

  • Page 28: Option 2: Connect Cable To Spare Port On Host Sas Controller

    Option 2: Connect cable to spare port on host SAS controller The following instructions apply to some HP servers. They are valid ONLY IF the host SAS controller on your server is supported and has a spare SAS connector. See...

  • Page 29: Cabling To The Spare Sas Port (Some Hp Proliant Servers)

    2. Connect SAS cable to spare SAS port 5. SAS connector to tape drive 3. Unused connector on SAS cable 6. Power connector to server (Ultrium 3000 only) Figure 14 Cabling to the spare SAS port (some HP ProLiant servers) Ultrium Half-Height SAS Tape Drives...

  • Page 30: Connecting Cables To The Ultrium 3000 Tape Drive

    Connect the other end of the SAS cable to the tape drive. Ultrium 3000 tape drives: Connect a spare power cable from the server's internal power supply to the power connector on the SAS data cable. 1. SAS connector to tape drive 2.

  • Page 31: Option 3: Connect Cable To Port On Host Sas Controller And Replace Existing Sas Cable

    The following instructions are valid for some HP ProLiant servers. This installation uses the HP SAS split cable to replace one of the existing SAS cables from the host SAS controller to the server's SAS hard disk drive bays. The SAS data cable has four data paths; this configuration diverts the wiring from one of the hard disk drive bays to the tape drive.

  • Page 32: Removing The Existing Sas Cable

    Remove the existing SAS cable. 1. Host SAS controller (HBA) 3. Rear of server 2. Cable to be removed 4. Front of server Figure 17 Removing the existing SAS cable Installing an internal Ultrium tape drive...

  • Page 33: Cable Routing With Replacement Sas Cable

    Connect the replacement cable supplied with the tape drive to the host SAS controller, as illustrated in the following diagram. 1. Replacement SAS cable 3. Connect replacement SAS cable to disk bay 2. Connect replacement SAS cable to host SAS HBA 4.

  • Page 34: Connecting Cables To The Ultrium 3000 Tape Drive

    Attach the SAS cable to the SAS connector on the tape drive. Ultrium 3000 tape drives: Connect a spare power cable from the server's internal power supply to the power connector on the SAS data cable. 1. SAS connector to tape drive 2.

  • Page 35: Secure The Drive - All Servers

    If you have lost the use of a disk bay, we strongly recommend that you attach the supplied sticker to the blanking plate of the disk bay to show that it is disconnected. NOTE: If you subsequently install a hard disk in this bay, it will not work. This does not mean there is a fault with either the disk or the server.

  • Page 36: No Mounting Hardware Used

    No mounting hardware used Use the M3 screws provided with the tape drive in the screw pack labeled ‘General Mounting Screws'. Check that the holes in the chassis are aligned with the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws, as shown in Figure 22 on page 36.

  • Page 37: Installing An External Ultrium Tape Drive

    (SFF-8086/8087) connector on a dedicated HBA or on the server's SAS controller. If your server has an external SAS 4i connector (SFF-8484), a suitable cable is available, but must be purchased separately, see https://www.hp.com/go/connect. Figure 23 Supplied SAS external cable (connect to external port) If the server does not have an active external port, you must purchase and install an additional HBA that supports external connection.

  • Page 38: Connecting The Tape Drive To An External Sas Port

    WARNING! The supplied power cord is HP approved for your specific geographic region. Use of a non-HP approved power cord may result in: 1) not meeting individual country specific safety requirements; 2) insufficient conductor ampacity that could result in overheating with potential personal injury and/or property damage;...

  • Page 39: Reboot The Server

    Connect the SAS and power cords to the tape drive and plug the other end of the power cord into the power outlet. 1. SAS connector 3. Power on/off switch 2. Power connector Figure 25 Connecting the cables to the tape drive Reboot the server Switch on the tape drive and power up the server.
  • Page 40 Installing an external Ultrium tape drive...

  • Page 41: Verify Installation

    HP StorageWorks Library & Tape Tools (L&TT) is the recommended diagnostic and support tool for your HP tape drive. Use it to verify installation and confirm that your tape drive is functioning correctly before you use it for backup. It is available free at http://www.hp.com/support/...
  • Page 42 Verify installation...

  • Page 43: Operating Your Tape Drive

    46 Your HP StorageWorks tape drive See also “Understanding LED sequences” on page 63. HP StorageWorks LTO-5 Ultrium tape drives 1. Cartridge door 5. Tape LED 2. On/Off switch (external drives only) 6. Drive LED 3. Encryption LED 7.

  • Page 44: Front View Of Earlier Ultrium External Tape Drives

    1. Cartridge door 5. Drive LED 2. On/Off switch (external drives only) 6. Ready LED 3. Clean LED 7. Eject button 4. Tape LED Figure 27 Front view of earlier Ultrium external tape drives Operating your tape drive...

  • Page 45: Loading A Cartridge

    Loading a cartridge Lift the cartridge door and insert the cartridge into the slot in the front of the drive with the white arrow uppermost and facing the drive door. 1. Arrow indicates leading direction 2. Label area 3. Cartridge door 4.

  • Page 46: Removing Power From The Drive

    Press the Eject button on the front panel. 1. Eject button Figure 29 Ejecting a cartridge The drive will complete its current task, rewind the tape to the beginning, and eject the cartridge. The rewind process may take up to 10 minutes. The Ready light will flash to indicate that the unload is still in progress.

  • Page 47: Use The Correct Media

    50 cleans. NOTE: The earlier HP Ultrium Cleaning cartridge, C7979A (Blue), is supported on Ultrium 448 and Ultrium 920 tape drives (but not on Ultrium 1760 and Ultrium 3000 tape drives). Do not use early, non-universal Ultrium cleaning cartridges from other manufacturers.

  • Page 48: Hp Ultrium Worm Data Cartridges

    Ultrium 920, Ultrium 1760 and Ultrium 3280 tape drives. HP Ultrium WORM data cartridges The HP StorageWorks Ultrium 3000, 1760 and 920 tape drive includes support for both re-writable and Write-Once, Read-Many, WORM, data cartridges. WORM cartridges provide an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge.

  • Page 49: Ultrium Lto-5 Tape Drives And Partitioning

    For information on how your HP Ultrium StorageWorks tape drive and WORM cartridge can help your business meet Information Lifecycle Management and regulatory compliance requirements, please refer to the HP Business Support Center at: http://www.hp.com/go/bizsupport. Ultrium LTO-5 tape drives and partitioning The Ultrium 3000 tape drive supports two tape partitions, when used with Ultrium 3 TB R/W cartridges.

  • Page 50: When Will I Be Asked To Enter The Key

    If you are recovering your system after a disaster What happens if I don't remember the key? If you are unable to supply the key when requested to do so, neither you nor HP Support will be able to access the encrypted data.

  • Page 51: Write Protecting Cartridges

    Write protecting cartridges WARNING! Always remove the cartridge from the tape drive before you change the write protection. If you want to protect the data on a cartridge from being altered or overwritten, you can write protect the cartridge. To write protect a cartridge, push the switch to the right to prevent any data recording on the cartridge.

  • Page 52: Cleaning The Tape Drive

    HP StorageWorks Ultrium tape drives do not require regular cleaning. An Ultrium universal cleaning cartridge should only be used when the orange Clean LED is flashing. You must use the Ultrium Universal Cleaning cartridge with HP StorageWorks Ultrium tape drives, as other cleaning cartridges will not load and run.

  • Page 53: Using Hp Obdr

    What does HP OBDR do? Using just the tape drive and the most recent backup cartridge HP OBDR allows you to recover from the following types of system disaster:...

  • Page 54: Remote Disaster Recovery (Proliant Servers Only)

    Remote disaster recovery (ProLiant servers only) The HP Remote Insight Lights-Out Edition (RILOE) on ProLiant servers gives the IT Administrator the ability to completely recover a failed server at a remote location without physically traveling to where the server resides. The on-site non-technical person need only insert the bootable cartridge into the tape drive when asked to do so by the administrator.

  • Page 55: If Restore Fails

    Figure 32 Powering on in OBDR mode Keyboard shortcut for HP ProLiant serversThere is no need to press the Eject button. Just power on your server and press the [F8] function key during the Power On Self Test (POST). This invokes OBDR to restore your system.
  • Page 56 Using HP OBDR...

  • Page 57: Diagnostic Tools And Performance

    Troubleshooting with Library & Tape Tools When Library & Tape Tools is first run, it will scan for HP tape drives and libraries on your system and ask you to select the one to work with. At this time you can see the HBA configuration of your server and how your devices are connected.

  • Page 58: Performance Assessment Tools

    20 rules forming a comprehensive analysis of the health of your drive. These rules may give advice such as cleaning the head or trying a different tape if issues are found. The support ticket can be sent to HP Support for further analysis.
  • Page 59 The Ultrium 448 tape drive can write uncompressed data at up to 24 MB/s (86 GB/hour). To obtain this performance it is essential that your whole system can deliver this performance. In most cases, the backup application will provide details of the average time taken at the end of the backup. Typical areas where bottlenecks can occur are: Disk subsystem A single spindle disk may not be able to deliver good data throughput at poor compression ratios.
  • Page 60 Diagnostic Tools and Performance...

  • Page 61: 10 Troubleshooting

    63 “Problems with cartridges” on page 66 NOTE: Many users can use HP Library & Tape Tools and TapeAssure to help them diagnose problems, see Diagnostic Tools and Performance” on page 57. We also recommend the detailed troubleshooting guide at http://www.hp.com/go/support...

  • Page 62: Environmental Specifications For Ultrium Tape Drives

    If the problem persists, check the environmental conditions against the specified limits, see table above or refer to http://www.hp.com. Perhaps move the drive to a more suitable site. Has a new operating system been installed in the host computer? Has new backup software been installed? The problem could lie with the host or the software.

  • Page 63: Understanding Led Sequences

    Understanding LED sequences 1. Cartridge door 5. Tape LED 2. On/Off switch (external drives only) 6. Drive LED 3. Encryption LED 7. Ready LED 4. Clean LED 8. Eject button Figure 33 Front view of Ultrium 3000 external tape drive The LED sequences in the following table relate to the Clean, Tape, Drive and Ready LEDs.
  • Page 64 The drive is carrying out a nor- If the drive is upgrading firmware, do not reset mal activity (read, write). or power cycle it. Ready FLASHES. “Running HP OBDR” on page 54 for fur- The drive is in OBDR mode. ther details. Ready FLASHES- steady ON- FLASHES.

  • Page 65: Encryption Led, Ultrium 3000 Models Only

    LED Sequence Cause Action required Write protect the cartridge by sliding the switch on the tape cartridge, see “Write protecting cartridges” on page 51. The tape The tape cartridge memory can be loaded and the data read. Once the (CM) may be faulty. The tape is ejected data is recovered, the cartridge must be immediately and Tape...

  • Page 66: Problems With Cartridges

    Problems with cartridges If you experience any problems using HP branded cartridges, check: The cartridge case is intact and that it contains no splits, cracks or damage. The cartridge has been stored at the correct temperature and humidity. This prevents condensation.
  • Page 67 Run the HP StorageWorks Library and Tape Tools (L&TT) Stuck Tape test. Run L&TT (http://www.hp.com/support/tapetools) on a host connected to the product, select the drive, select the tests and run the Stuck Tape test. This test can overcome many non-physical causes of a stuck tape.

  • Page 68: The Drive Will Not Accept The Cartridge (Or Ejects It Immediately)

    Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose the problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact customer support at http://www.hp.com/support. The drive will not accept the cartridge (or ejects it immediately) The cartridge may have been damaged, for example dropped, or the drive may have a fault.

  • Page 69: Encryption Troubleshooting

    TB media, repectively. Ensure that your software supports hardware encryption. It may be necessary to update the software. Consult http://www.hp.com/go/connect or your software vendor for more information. Ensure that the correct key or pass phrase has been entered. Ensure that your HBA supports the encryption commands. It may be necessary to update the firm- ware.
  • Page 70 Troubleshooting...

  • Page 71: 11 Replacing A Tape Drive

    Same day or four-hour delivery may be offered at an additional charge where geography permits. If you request HP to install the replacement tape drive, you will be charged for the travel and labor costs of this service.
  • Page 72 Replacing a tape drive...

  • Page 73: Index

    SAS port, See OBDR internal drive, 19, document replace cable to SAS port , conventions, cartridges related documentation, data, documentation cleaning, 47, HP website, encryption, providing feedback, handling, drive inserting, operating, 43, jammed, drivers loading, backup software,...
  • Page 74 SCSI cabling to new HBA, guidelines, cabling to spare SAS port, Subscriber's Choice, HP, installing, supported models, mounting requirements, symbols in text, replace cabling to SAS port, tape drive jammed cartridge,...
  • Page 75 Ultrium tape drive front view, 13, LEDs, loading, models supported, powering off, UNIX drivers, Unload button, verify installation, warranty, mounting screws, websites HP , HP Subscriber's Choice for Business, product manuals, Windows drivers, WORM cartridges, write protect, Ultrium Half-Height SAS Tape Drives...

This manual is also suitable for:

Storageworks lto-5 ultrium 3000Storageworks lto-4 ultrium 1760Storageworks lto-3 ultrium 920Storageworks lto-2 ultrium 448

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