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HP EliteBook Revolve 810 G1 Maintenance And Service Manual
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HP EliteBook Revolve 810 G1 Maintenance And Service Manual

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HP EliteBook Revolve 810 G1
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP EliteBook Revolve 810 G1

  • Page 1 HP EliteBook Revolve 810 G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................7 Display ........................... 9 Keys ............................. 10 Lights ............................ 11 TouchPad ..........................12 Left side ..........................12 Rear ............................. 13 Right side ..........................14 Bottom ..........................15 3 Illustrated parts catalog ....................
  • Page 6 Using the Windows recovery tools ............. 71 Using f11 recovery tools ................72 Using Windows 8 operating system media (purchased separately) ....73 Using Windows Refresh for quick and easy recovery ........73 Remove everything and reinstall Windows ..........74 Using HP Software Setup ................75...
  • Page 7 Windows 7 ........................... 75 Creating recovery media with HP Recovery Disc Creator ..........76 Creating recovery media ................76 Backing up your information ..................76 Performing a system recovery ................... 77 Using the Windows recovery tools ............. 77 Using f11 recovery tools ................78 Using a Windows 7 operating system DVD (purchased separately) ....
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook Revolve 810 G1 ● Processors Intel® Dual Core® i7-3687U 2.10-GHz processor (turbo up to 3.30-GHz), 1600-MHz front-side bus (FSB), 4.00-MB L3 cache, 17 W ● Intel Dual Core i5-3437U 1.90-GHz processor (turbo up to 2.90-GHz), 1600-MHz FSB, 3.00-MB L3 cache, 17 W...
  • Page 10 Support for the following WWAN modules: ● HP un2430 EV-DO/HSPA Mini Card ● HP hs2350 HSPA+ Mobile Broadband Module WWAN secured by micro-SIM Support for no WWAN option Support for WWAN after market option Integrated near field communication (NFC) module and antenna...
  • Page 11 Support for ClickPad with image sensor, scroll, pinch, zoom, rotate, and 3-finger flick) Power requirements Support for 65-W HP Smart AC adapter (RC, V, EM, 3-wire) and 45-W HP Smart AC adapter (RC, V, non-PFC, 3-wire) Support for 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (Li-ion) ●...
  • Page 12 Category Description Operating system Preinstalled: ● Windows® 8 ML 64-bit with Microsoft® Basics (Japanese and Japanese English only) ● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit image (Japanese and Japanese English only) ● Windows 8 Professional 64-bit with Microsoft Basics (Japanese and Japanese English only) ●...
  • Page 13 Category Description Preinstalled with Microsoft Office: (continued) Operating system (continued) ● Windows 7 Home Premium 64-bit with Microsoft Office 2010 Home and Business (Japan only; includes Service Pack 1) ● Windows 7 Home Premium 64-bit with Microsoft Office 2010 Personal (Japan only; includes Service Pack 1) ●...
  • Page 14 Category Description Web-only support: (continued) Operating system (continued) ● Windows 8 32-bit ● Windows 8 CH 32-bit ● Windows 8 EM 32-bit ● Windows 8 Enterprise 64-bit ● Windows 8 Enterprise 32-bit ● Windows 8 ML 32-bit ● Windows 8 Professional 32-bit ●...

  • Page 15: External Component Identification

    External component identification...
  • Page 16 CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action. To change your notebook to a tablet Rotate the display clockwise 180 degrees until the display faces backwards. Lower the display over the keyboard.

  • Page 17: Display

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 18: Keys

    Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the...

  • Page 19: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description Caps lock light On: Caps lock is on. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light Amber: Muted.

  • Page 20: Touchpad

    TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description TouchPad on/off button Turns the TouchPad on or off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 21: Rear

    Rear NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description RJ-45 (network) jack Connects a network cable. USB 3.0 ports (1) USB 3.0 ports (1) Connect optional USB 3.0 devices and provide enhanced USB power performance. Security cable slot Attaches an optional security cable to the computer.

  • Page 22: Right Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 23: Bottom

    If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Vents Enables airflow to cool internal components.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 25: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 33 for battery removal instructions. Item Description Function...

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number Display assembly, 11.6-in, AntiGlare (1366×768), HD, UWVA (includes display 716734-001 hinge, microphones, webcamera, and Windows button) (2a) Hinge cover (includes hinge cap (2b), WWAN antenna cables and transceivers, 716743-001 and WWAN antenna cable shield) Keyboard with backlight (includes backlight cable and keyboard cable): For use in Belgium 716747-A41 For use in Brazil...
  • Page 28 Item Component Spare part number For use in Taiwan 716747-AB1 For use in Thailand 716747-281 For use in Turkey 716747-141 For use in the United Kingdom and Singapore 716747-031 For use in the United States 716747-001 Top cover (includes display lid switch actuator magnets, orientation lock switch 716741-001 actuator, power switch actuator, TouchPad, and TouchPad cable) System board (includes processor, replacement thermal material, and RTC battery):...

  • Page 29: Miscellaneous Parts

    6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles) 698943-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 693710-001 45-W HP Smart AC adapter (RC, V, non-PFC, 3-wire) 696694-001 Digitizer pen 716746-001 Power cord (3-pin, black, 1.83-m):...

  • Page 30: Sequential Part Number Listing

    4-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693710-001 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 695915-001 Intel Centrino Advanced-N 6205 Combo Adapter 696694-001 45-W HP Smart AC adapter (RC, V, non-PFC, 3-wire) 698943-001 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles)
  • Page 31 Spare part number Description 716731-001 System board equipped with an Intel Dual Core i3-3227U 1.90-GHz processor, 1600-MHz FSB, 3.00-MB L3 cache, 17 W, and the Windows 7 operating system (includes processor, replacement thermal material, and RTC battery) 716731-501 System board equipped with an Intel Dual Core i3-3227U 1.90-GHz processor, 1600-MHz FSB, 3.00-MB L3 cache, 17 W, and the Windows 8 Standard operating system (includes processor, replacement thermal material, and RTC battery) 716731-601...
  • Page 32 Spare part number Description 716745-001 Screw Kit 716746-001 Digitizer pen 716747-001 Keyboard with backlight for use in the United States (includes backlight cable and keyboard cable) 716747-031 Keyboard with backlight for use in the United Kingdom and Singapore (includes backlight cable and keyboard cable) 716747-041 Keyboard with backlight for use in France (includes backlight cable and keyboard cable)
  • Page 33 Spare part number Description 716747-DD1 Keyboard with backlight for use in Canada (includes backlight cable and keyboard cable) 716747-FL1 Keyboard with backlight for use in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) 716747-FP1 Keyboard with backlight for use in Northwest Africa (includes backlight cable and keyboard cable) 716748-001 128-GB solid-state drive 716749-001...

  • Page 34: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers ● Torx T8 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 36: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 39 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
  • Page 40 Item Component Description Part number/Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. Warranty period This number describes the duration of the warranty period for the computer.

  • Page 41: Battery

    Battery Description Spare part number 6-cell, 44-Wh, 1.98-Ah, Li-ion battery (includes rubber feet and speaker grilles) 698943-001 Before removing the battery, follow these steps: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 42: Service Cover

    Service cover Description Spare part number Service cover (includes 4 captive retention screws and 2 rubber feet) 716737-001 Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 43 Remove the two Phillips PM2.0×8.5 screws (5) that secure the service cover to the computer. Loosen the four captive Phillips screws (1) that secure the service cover to the computer. Lift the front edge of the service cover (2) until the cover detaches from the computer, and then remove the service cover (3) from the computer.

  • Page 44: Wwan Module

    Description Spare part number HP un2430 EV-DO/HSPA Mini Card 702080-001 HP hs2350 HSPA+ Mobile Broadband Module 710788-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 45 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Intel Centrino Advanced-N 6235 Combo Adapter 670292-001 Intel Centrino Advanced-N 6205 Combo Adapter 695915-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 47 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB 716749-001 128-GB 716748-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 50 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 51: Nfc Board

    NFC board Description Spare part number NFC board (includes NFC board cable) 716738-001 Before removing the NFC board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 52: Keyboard

    Reverse this procedure to install the NFC board. Keyboard NOTE: The keyboard spare part kit includes a backlight cable, keyboard, and keyboard cable. For use in country/region Spare part number For use in country/region Spare part number For use in Belgium 716747-A41 For use in Norway 716747-091...
  • Page 53 Remove the keyboard: Loosen the 2 captive screws that secure the keyboard to the computer. Rest and secure the computer on its left side. Partially open the computer. Insert a screw driver or similar thin tool into the keyboard release hole near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 54 Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest. Release the ZIF connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 55 Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 56: Bottom Cover

    Bottom cover Description Spare part number Bottom cover (includes battery release latch, NFC board antenna cable, power connector cover, 716739-001 and RJ-45 jack cover) Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Release the tape (2) and (3) that secures the WWAN antenna cables and the WLAN antenna cables. Remove the five Torx T8M2.0×5.65 screws (1) and the Torx T8M2.0×2.5 screw (2) that secure the bottom cover to the computer. Component replacement procedures...

  • Page 58: Speakers

    Remove the bottom cover. Reverse this procedure to install the bottom cover. Speakers Description Spare part number Front speakers (includes left and right speakers, cables, and 4 rubber isolators) 716740-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the speakers (4). Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 60: Button Board

    Button board Description Spare part number Button board (includes cable) 716735-001 Before removing the button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 61 Turn the computer upside down, with the rear toward you. Detach the button board (1) from the top cover. (The button board cable is attached to the the top cover with double-sided tape.) Remove the Phillips PM2.0×3.0 screw (2) that secures the button board to the top cover. Remove the button board (3).

  • Page 62: Rtc Battery

    RTC battery NOTE: The RTC battery is also included with the system board spare part kit. Description Spare part number RTC battery (includes cable and double-sided adhesive) 716742-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Fan/Heat Sink Assembly

    Reverse this procedure to install the RTC battery. Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 716736-001 Before removing the fan/heat sink assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the processor each time the fan/heat sink assembly is removed.

  • Page 65: System Board

    System board Description Spare part number Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB, 716733-601 4.00-MB L3 cache, 17 W, and the Windows 8 Professional operating system Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB, 716733-501 4.00-MB L3 cache, 17 W, and the Windows 8 Standard operating system Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB,...
  • Page 66 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● RTC battery (see RTC battery on page Remove the system board: Turn the computer right side up, with the front toward you.

  • Page 67: Hinge Cover

    Remove the system board (3). Reverse this procedure to install the system board. Hinge cover Description Spare part number Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna 716743-001 shield) Before removing the hinge cover, follow these steps: Turn off the computer.
  • Page 68 Remove the hinge cover: Remove the shield (1) that secures the WWAN antenna cables (2) in the routing channel built into the top cover. Remove the six Phillips PM2.0×2.5 screws (2) that secure the hinge cover to the top cover. Turn the computer right side up, with the front toward you.

  • Page 69: Display Assembly

    Remove the hinge cap (4). Reverse this procedure to install the hinge cover and hinge cap. Display assembly Description Spare part number Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, 716743-001 and WWAN antenna shield) Before removing the display assembly, follow these steps: Turn off the computer.
  • Page 70 Fan/heat sink assembly (see Fan/heat sink assembly on page System board (see System board on page Hinge cover and hinge cap (see Hinge cover on page Remove the display assembly: Remove the two Phillips PM2.0×5.0 screws (1) that secure the display assembly to the top cover. Slide the display assembly (2) away from the top cover and remove it.

  • Page 71: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 72: Restoring Factory Settings In Computer Setup

    NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Press to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 73: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 74: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer.

  • Page 75: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 76: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 28.5 cm 11.22 in Depth 21.2 cm 8.35 in Height 2.22 cm 0.87 in Weight (equipped with 4096-MB memory module, 1.40 kg 3.09 lbs mSATA solid-state drive, 6-cell battery, and WLAN module) Input power Operating voltage and current 18.5 Vdc @ 3.5 A –...

  • Page 77: 11.6-Inch Uwva Display Specifications

    11.6-inch UWVA display specifications Metric U.S. Dimensions Height 14.50 cm 5.71 in Width 25.70 cm 10.12 in Diagonal 29.40 cm 11.58 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 400 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 78: Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 79: Performing A System Recovery

    Using the Windows recovery tools To recover information you previously backed up: ▲ Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. To recover your information using Automatic Repair, follow these steps:...

  • Page 80: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 81: Using Windows 8 Operating System Media (Purchased Separately)

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 82: Remove Everything And Reinstall Windows

    To start Refresh: On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. Click Settings. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.

  • Page 83: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 84: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 85: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 86: Using F11 Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 87: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 88: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 89: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 90: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 9 Recycling...

  • Page 91: Index

    Index display 9 function keys AC adapter light 13 keys 10 AC adapter, spare part numbers left-side 12 graphics, product description 1 21, 22 lights 11 grounding guidelines 28 ambient light sensor 9 rear 13 guidelines antenna, location 9 right-side 14 equipment 30 audio, product description 2 TouchPad 12...
  • Page 92 pointing device, product RTC battery left-side components 12 description 3 removal 54 light components 11 ports spare part number 20, 23, 54 lights DisplayPort 13 rubber screw cover, removal 34 AC adapter 13 docking 14 caps lock 11 product description 2 Screw Kit, spare part number 22, microphone mute 11 USB 3.0 13...
  • Page 93 TouchPad zone 12 transporting guidelines 29 USB 3.0 port 13 vent 12, 15 video, product description 2 volume button 14 warranty period 32 webcam 9 webcam light 9 Windows application key 10 Windows button 10 Windows Home button 9 wireless antenna, location 9 wireless light 11 wireless, product description 2 WLAN module...

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