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HP Omnibook XE3 Service Manual
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HP Omnibook XE3 Service Manual

HP Omnibook XE3 Service Manual

Intel cpu version: technology code gf
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HP Omnibook XE3
(Intel CPU Version: Technology Code GF)

Service Manual

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  • Page 1: Service Manual

    HP Omnibook XE3 (Intel CPU Version: Technology Code GF) Service Manual...
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 4: Table Of Contents

    Removing the Display Assembly (HP Authorized Service Providers Only) ......2-16 Removing the Top Case (HP Authorized Service Providers Only) ..........2-19 Removing the CD Player PCA (selected models) (HP Authorized Service Providers Only) ..2-21 Removing the Hinge Saddle Set (HP Authorized Service Providers Only)........2-22 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only)...2-24...
  • Page 5 Figure 2-26. Example of Serial Number Label .................. 2-37 Figure 3-1. Basic Troubleshooting Steps ..................... 3-2 Figure 3-2. e-DiagTools Screens — Basic and Advanced..............3-23 Figure 3-3. Parallel Loopback Connector ..................3-25 Figure 4-1. Exploded View........................4-2 HP Omnibook XE3 (Technology Code GF)
  • Page 6 Tables Table 1-1. Omnibook XE3 Series Models ...................1-1 Table 1-2. Activating Power Modes ....................1-7 Table 1-3. Status Lights ........................1-9 Table 1-4. Fn Hot Keys ........................1-10 Table 1-5. XE3 Series Hardware Specifications................1-13 Table 1-6. XE3 Series Accessories ....................1-15 Table 1-7. Functional Structure......................1-17 Table 2-1.
  • Page 7 Introduction This manual provides reference information for servicing HP Omnibook XE3 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks.

  • Page 8: Product Information

    Product Information The Omnibook XE3 series is HP’s all-in-one business notebook computer, targeted at small- to medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability.
  • Page 9 All modems 56K. All LAN support Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps). OS = Windows 98 (98), Windows 2000 (2K), or Windows XP. These SKUs do not have a serial port. France and U.K. only. Mexico only. Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 10: Technology Codes

    To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware.

  • Page 11: Features

    11. Standby button (blue). access). See page 1-8. 12. Modem port (selected models). 4. Pad Lock touch pad on/off button. 13. LAN port (selected models). 5. Touch pad (pointing device). 6. Scroll up/down toggle. Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 12: Figure 1-2. Front View

    29. PC card slots (upper and lower). 23. IEEE 1394 port (selected models). 30. System-off switch (for resetting notebook). 24. Infrared port (selected models). 31. PC card eject buttons. 25. TV output port. 32. Floppy disk drive. HP Omnibook XE3 (Technology Code GF) Product Information...

  • Page 13: Figure 1-4. Bottom View

    Figure 1-4. Bottom View 33. Battery. 36. Secondary RAM cover. 34. Battery latch. 37. Port replicator connector (selected models). 35. Primary RAM cover. 38. Mini-PCI cover. Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 14: Operation

    At startup, resets everything, starts a new session, –or– and restores network connections with mini-PCI Slide the power switch and hold for and some PCMCIA cards. five seconds (only if the Start menu procedure doesn’t work). HP Omnibook XE3 (Technology Code GF) Product Information...

  • Page 15: Checking The Notebook's Status

    Figure 1-5. Status Lights 1. Power status. 5. Scroll lock. 2. Battery status. 6. Floppy disk drive activity. 3. Caps lock. 7. Hard disk drive activity. 4. Num lock. 8. CD/DVD drive activity. Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 16: Table 1-3. Status Lights

    In addition, the status panel on the front of the notebook (if present) provides CD playback status and other system information. For details, see the section “Status panel” in the notebook’s Reference Guide. HP Omnibook XE3 (Technology Code GF) Product Information...

  • Page 17: Using Fn Hot Keys

    Lock is on, the numeric functions are active; otherwise, cursor control is active. Fn+Lock key* Toggles Scroll Lock on and off. Fn+Up arrow Increases sound volume. Fn+Down arrow Decreases sound volume. *The Lock key is in the top row of the keyboard: 1-10 Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 18: Resetting The Notebook

    Note To boot from a CD or DVD, insert a bootable CD (such as a Recovery CD) into the drive, then restart. Press Esc when the HP logo appears, then select the CD-ROM/DVD drive as the temporary boot device. HP Omnibook XE3 (Technology Code GF)

  • Page 19: Using The Cd/Dvd Player (Selected Models)

    6. Volume control down button. 2. Previous track button. 7. Volume control up button. 3. Play/pause button. 4. Stop button (when notebook is on). Stop/eject (when notebook is off). 1-12 Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 20: Specifications

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardware Specifications Table 1-5. XE3 Series Hardware Specifications...
  • Page 21 Storage temperature: –20 to 65 °C (–4 to 149 °F). Operating humidity: 10% to 90% RH (5 to 35 °C). Operating altitude: up to 3050 m (10,000 ft). Storage altitude: up to 12,200 m (40,000 ft). 1-14 Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 22: Table 1-6. Xe3 Series Accessories

    Kensington MicroSaver Notebook Security System F1747A Port Defcon 1 Notebook Security System Other P1534A HP amplified external speakers P1977A USB Compact Flash & IBM Microdrive reader P1978A USB web camera F2100A USB optical mouse HP Omnibook XE3 (Technology Code GF) Product Information 1-15...

  • Page 23: Internal Design

    Mini-PCI Motherboard PCA Heatsink Assembly CD-ROM or DVD Drive PCMCIA PCMCIA Cards Sockets (2) SDRAM Modules Floppy Disk Drive Hard Disk CD Player Battery Keyboard Drive Figure 1-8. Replaceable Module Diagram 1-16 Product Information HP Omnibook XE3 (Technology Code GF)

  • Page 24: Table 1-7. Functional Structure

    I/O controller, parallel connector. Motherboard Keyboard controller, PS/2 connector. PS/2 port Motherboard Bus controller, USB connectors. Motherboard Docking logic, docking connector. Docking port PCMCIA Motherboard PCMCIA controller. PCMCIA sockets PCMCIA connectors. HP Omnibook XE3 (Technology Code GF) Product Information 1-17...

  • Page 26: Removal And Replacement

    Installing a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×5 mm T-head screw.) HP Omnibook XE3 (Technology Code GF) Removal and Replacement...

  • Page 27: Disassembly Flowchart

    • Floppy disk drive assembly or CPU module • Headphone PCA Heatsink assembly (with fan) CPU module • CPU support plate Motherboard or • Docking doors bottom case • PCMCIA doors Figure 2-1. Disassembly Flow Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 28: Table 2-2. Required Equipment

    Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm) 2.5 – 3.0 2.2 – 2.6 3.0 – 3.5 2.6 – 3.0 NOTES HP Omnibook XE3 (Technology Code GF) Removal and Replacement...

  • Page 29: Removing The Battery (User-Replaceable)

    Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment, and lower the back end in until it clicks into place. Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 30: Removing An Sdram Module (User-Replaceable)

    Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. HP Omnibook XE3 (Technology Code GF) Removal and Replacement...

  • Page 31: Removing The Mini-Pci Pca (Selected Models) (User-Replaceable)

    Gently press the PCA into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the PCA until the latches snap closed. • Make sure the sticky pads are intact and in place on the underside of the PCA. Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 32: Replacing Small Parts (User-Replaceable)

    Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, Covers, screw (on firmly press the adhesive side of the cover into the recess. display bezel) HP Omnibook XE3 (Technology Code GF) Removal and Replacement...

  • Page 33: Removing The Keyboard Cover (Hp Authorized Service Providers Only)

    3. Open the notebook’s display so that it lays flat. 4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose, then lift the cover off. Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 34: Figure 2-6. Removing The Keyboard Cover

    Make sure these tabs snap back into place when reinstalling the cover. HP Omnibook XE3 (Technology Code GF) Removal and Replacement...

  • Page 35: Removing The Keyboard (Hp Authorized Service Providers Only)

    Caution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 2-10 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 36: Figure 2-8. Disconnecting The Keyboard Cable

    Lay the keyboard face down on the top case forward of its normal position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-11...

  • Page 37: Removing The Hard Disk Drive (Hp Authorized Service Providers Only)

    3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the screws). 4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook. 2-12 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 38: Figure 2-9. Removing The Hard Disk Drive

    5. Loosen all four screws in the underside of the hard drive carrier (the carrier retains the screws), then slide the drive back and up out of the case. Pin connector Figure 2-10. Removing the Hard Disk Carrier HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-13...
  • Page 39 Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on evenly without bending the connector pins. • Be careful not to trap the heatsink and keyboard cables beneath the hard drive. 2-14 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 40: Recovering And Reinstalling Software

    Recovering and Reinstalling Software You can use the Recovery CDs to recover an original build or reinstall the HP custom software. To recover a specific application, see “To recover an application” in the Reference Guide. The Recovery CDs provide all HP notebook–specific Windows drivers; these drivers are in the following directories: •...

  • Page 41: Removing The Display Assembly (Hp Authorized Service Providers Only)

    5. Remove the four flanged screws from the display hinges. This may be easier if you support the display so that it remains approximately flat. 6. Lift the display off of the notebook. 2-16 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 42: Figure 2-11. Removing The Display

    Before installing the switchboard PCA, make sure the large display cable lies within the notch in the hinge saddle. • When installing a new display assembly, follow the procedure given in “Installing a New Display Assembly” on the following page. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-17...

  • Page 43: Figure 2-12. Motherboard Dip Switches

    LG 14.1-in TFT XGA IBM 15-in TFT SXGA+ IBM 14.1-in TFT XGA As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON: Figure 2-12. Motherboard DIP Switches 2-18 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 44: Removing The Top Case (Hp Authorized Service Providers Only)

    (the right rear corner may require extra care to work free). 7. Carefully lift the top cover forward and off of the notebook. Be careful not to pull on the CD player PCA ribbon cable beneath the case. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-19...

  • Page 45: Figure 2-14. Removing The Top Case

    Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets. • Make sure the tabs along the edges of the case snap shut. 2-20 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 46: Removing The Cd Player Pca (Selected Models) (Hp Authorized Service Providers Only)

    3. Remove both standoff screws (use a 5-mm socket screwdriver), and lift the PCA out of the top case. CD player PCA standoff screws, 5 mm (2) Figure 2-15. Removing the CD Player PCA HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-21...

  • Page 47: Removing The Hinge Saddle Set (Hp Authorized Service Providers Only)

    6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip in the bottom case near the LAN/modem ports to remove it. 2-22 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 48: Figure 2-17. Removing The Hinge Saddle

    Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-23...

  • Page 49: Removing The Heatsink Assembly (With Fan) (Hp Authorized Service Providers Only)

    Hinge saddle set (page 2-22). 3. Disconnect the fan cable from the motherboard. 4. Remove all four retaining screws (their springs are attached to them). 5. Lift the heatsink out of the notebook. 2-24 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 50: Figure 2-18. Removing The Heatsink Assembly

    Reassembly Notes • Make sure the fan cable is not pinned under the assembly. • Make sure the thermal pad on the heatsink is not damaged, and replace if necessary. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-25...

  • Page 51: Removing The Cpu Module (Hp Authorized Service Providers Only)

    OPEN position. (The CPU socket moves slightly to the left when this happens.) Grasp the CPU module by its edges, and carefully lift it straight up and off of its socket. 2-26 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 52: Figure 2-19. Removing The Cpu Module (Pentium)

    CPU module CPU module lock mechanism Figure 2-19. Removing the CPU Module (Pentium) HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-27...

  • Page 53: Figure 2-20. Removing The Cpu Module (Celeron)

    Celeron SKUs: Carefully insert the CPU module into the motherboard. The module is keyed for installation, and can only be inserted one way. Turn the lock screw one-half turn clockwise to secure the CPU module. 2-28 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 54: Removing The Floppy Disk Drive (Hp Authorized Service Providers Only)

    Hinge saddle set (page 2-22). 2. Release the drive’s ribbon cable from its connector on the motherboard. 3. Remove the two retaining screws. 4. Lift the floppy drive out of the notebook. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-29...

  • Page 55: Figure 2-21. Removing The Floppy Disk Drive

    Screws, M2.5x4 mm (2) Figure 2-21. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA cable is not trapped under the floppy disk drive. 2-30 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 56: Removing The Cd/Dvd Drive (Hp Authorized Service Providers Only)

    Figure 2-22. Removing the CD/DVD Drive Reassembly Notes • Place the drive so that its connector aligns with that on the motherboard, then gently press it to the left and into place. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-31...

  • Page 57: Removing The Motherboard Or Bottom Case (Hp Authorized Service Providers Only)

    On a factory software installation, change to \hp\drivers\hputils and type at the prompt. – or – • Copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook. 3. Save the serial number and service ID. 2-32 Removal and Replacement...
  • Page 58 9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the bottom case. 10. Remove the CPU support plate from the bottom case. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-33...

  • Page 59: Figure 2-23. Removing The Motherboard

    Figure 2-23. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-35. • When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-36. 2-34 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 60: Reinstalling The Motherboard

    • If a serial number has already been stored, you must call an HP support center to change it. 4. Set the DIP switches on the motherboard to match the settings for the notebook’s display type. See Table 2-8 on page 2-18.

  • Page 61: Replacing The Bottom Case

    2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below. Figure 2-24. Installing Docking Doors 2-36 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 62: Figure 2-25. Installing The Pcmcia Doors

    Partnership Web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location.

  • Page 63: Removing Notebook Components (Hp Authorized Service Providers Only)

    (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). Heatsink assembly (page 2-24). CPU module (page 2-26). Floppy disk drive (page 2-29). CD/DVD drive (page 2-31). Motherboard (page 2-32). 2-38 Removal and Replacement HP Omnibook XE3 (Technology Code GF)
  • Page 64 PCA off of the connector beneath it. Be careful not to pull on the cable attached to the PCA. Keyboard (page 2-10). Disconnect the cable from the PCA and remove the PCA from the notebook. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-39...
  • Page 65 Remove the four screws attaching the PCMCIA socket Socket, PCMCIA (page 2-8). to the motherboard (M2.5x5 mm), and remove the socket. Keyboard (page 2-10). Display assembly (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). 2-40 Removal and Replacement HP Omnibook XE3 (Technology Code GF)

  • Page 66: Troubleshooting And Diagnostics

    …Ã e-DiagTools diagnostic program (page 3-23). …Ã Power-on self-test (page 3-29). …Ã Sycard PCCtest 450 PC Card (page 3-32). …Ã Desktop/Windows Management Interface (page 3-33). …Ã BIOS Setup utility (page 3-34). HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics...

  • Page 67: Troubleshooting

    Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

  • Page 68: Checking For Customer Abuse

    Damaged or missing keys on the keyboard. Table 3-2 on page 3-6 includes additional criteria for determining customer abuse to specific parts of the unit. Important Parts damaged by customer abuse are not covered by the warranty. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics...

  • Page 69: Troubleshooting The Problem

    • Function Tests. Run tests that check the repaired function, such as in the e-DiagTools diagnostic program (page 3-23). –and– • Failed Tests. Run any other tests that failed during troubleshooting. Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

  • Page 70: Suggestions For Troubleshooting

    ** 3Com modem only; the test checks only the internal hardware up to the mini-PCI PCA, and does not check the mini-PCI panel or any external cabling. † Use an appropriate external device to exercise the port. See the help text for the tests in the menu. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics...

  • Page 71: Table 3-2. Troubleshooting Suggestions

    Use BIOS Setup to check boot order. Does not boot from Make sure CD is bootable. CD/DVD drive. CD in CD /DVD Use BIOS Setup to check Motherboard. drive. boot order. Restart notebook. Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 72 Check for blocked air vents. AC adapter does Try another AC adapter, if AC adapter. AC adapter cannot be not power available. repaired, and must be Motherboard. notebook. replaced. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics...
  • Page 73 (such as reading from a CD or DVD), the value will probably show too little time remaining. Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 74 In System in Control Panel, expand System Devices (System Manager tab), and remove Advanced Power Management. Restart the computer, then use Add New Hardware in Control Panel to install support for APM. Restart the computer. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics...
  • Page 75 Properties. Display difficult to Check display resolution read or part of (1024 × 768). desktop not visible. Use HP Desktop Zoom to adjust size of desktop icons and labels. 3-10 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 76 Disk’s reported Hard disk allocates space to capacity is less diagnostic software. This than actual size space is unavailable for other uses, and not included hard disk capacity reported by Windows. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-11...
  • Page 77 Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. Make sure CD/DVD drive is installed properly. 3-12 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 78 Touch pad does not Restart the notebook. work after Put notebook in standby detaching external mode or shut down before mouse. detaching the mouse. Click button does Top case. not work. Motherboard. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-13...
  • Page 79 PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted. (see page vi). 3-14 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 80 PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Download latest modem driver from technical support area of HP notebook web site (see page vi). HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-15...
  • Page 81 Control Panel. Check COM Motherboard. port. Open Device Manager. If modem is disabled, enable it. If conflict exists, try disabling another device. If running fax software using fax Class 2, try Class 1. 3-16 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 82 Make sure printer cable is Motherboard. securely attached at both ends. Make sure cable or cable adapter is appropriate for printer type. Use print troubleshooter in Windows Help. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-17...
  • Page 83 Slow or dropped Switch may be forced to 10 connections on Mbps. For Windows 98, use 10/100 network Network in Control Panel to switch or hub. disable Auto Polarity for network adapter. 3-18 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 84 Remove any PC Cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. For Windows 98, see c:\hp\drivers\fir\readme.txt for additional information. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-19...
  • Page 85 If you receive an error message, reduce color depth or display resolution. Performance Clock loses time. Plug in AC adapter for 24 Motherboard. hours to charge CMOS battery. 3-20 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 86 SDRAM. For best performance with Windows XP, notebook should have a least 96 to 128 MB of SDRAM. Check available free disk space. Delete temporary and unneeded files. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-21...
  • Page 87 Port on port Make sure notebook is Port replicator. replicator isn’t docked properly. working. Reset the computer. 3-22 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

  • Page 88: Diagnostic Tools

    The notebook restarts when you exit the program so drivers can be loaded. Updating e-DiagTools You can download the latest version of e-DiagTools from the HP Notebook web site (see page vi). Follow the instructions included with the new version.
  • Page 89 Running e-DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press Enter to run e-DiagTools. 4. The first time you run the program, you are prompted to select the language for the program.

  • Page 90: Figure 3-3. Parallel Loopback Connector

    Note that the parallel port test is more thorough if you connect a loop-back connector to the port before running the test for that port. See the wiring diagram below. Figure 3-3. Parallel Loopback Connector HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-25...

  • Page 91: Table 3-3. E-Diagtools Error Codes

    Check the hard disk connection. Replace the Replace the diskette. Replace the floppy drive. hard disk. Replace the motherboard. Replace the motherboard. 0208h – Repeat the test. 030Ch Replace the floppy drive. 0209h 3-26 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 92 Check the connections. Replace the monitor, replace the motherboard. motherboard. 9016h Reset the notebook. Replace the motherboard. 9017h See Error! Bookmark not defined. for cosmetic guidelines. If warranted, replace the display assembly. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-27...
  • Page 93 Replace the hard Sound Tests disk. 9018h – If this error occurs for external headphone, 901Ah replace the motherboard. Otherwise, check speaker connections. Replace the top case. 3-28 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

  • Page 94: Power-On Self-Test

    The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-29...

  • Page 95: Table 3-5. Post Messages

    ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). 3-30 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)
  • Page 96 Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS was copied to shadow RAM. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-31...

  • Page 97: Sycard Pcctest 450/460 Cardbus Card (Optional)

    XE3/N5000 Upper PCT450 -1 -ba6 51;v- TESTCB -1 -b56 -v -p -jsd000 :0 -k3 (technology code GF) Lower PCT450 -0 -ba6 51;v- TESTCB -0 -b56 -v -p -jsd000 :0 -k3 3-32 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF)

  • Page 98: Desktop And Windows Management Interfaces (Dmi/Wmi)

    1. Insert Recovery CD disk 1 into the CD/DVD drive, or insert floppy disk #1 into the floppy drive. 2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\drivers), or from floppy disk #1.

  • Page 99: Bios Setup Utility

    If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup again, and marks the conflicting settings. Table 3-7. BIOS Setup Menus and Parameters Omnibook XE3: Introduced with BIOS version GF.M1.01 (Windows XP) or GF.M1.02 (Windows 98 and 2000) (Autumn 2000). Main Menu...
  • Page 100 Discards any Setup changes made since last save, then exits and reboots. Does not affect security, date, or time changes. Load Setup Defaults Restores default settings, and remains in Setup. Does not affect security, date, or time changes. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-35...
  • Page 101 7. When the process is completed, reset the system: insert a pin or straightened paper clip into the recess on the left side of the computer, underneath the PC card eject buttons. BIOS updates are also available from the HP Customer Care web site (www.hp.com/go/support). 3-36...

  • Page 102: Replaceable Parts

    This chapter contains an exploded view of the notebook, and the following lists of parts: • Replaceable parts (page 4-3). • Accessory replaceable parts (page 4-5). • Part number reference (page 4-6). HP Omnibook XE3 (Technology Code GF) Replaceable Parts...

  • Page 103: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts HP Omnibook XE3 (Technology Code GF)

  • Page 104: Table 4-1. Replaceable Parts

    Keyboard, Czech F2111-60928 Keyboard, Danish F2111-60920 Keyboard, French F2111-60917 Keyboard, French Canadian F2111-60923 Keyboard, German F2111-60925 Keyboard, Greek F2111-60929 Keyboard, Hebrew F2111-60936 Keyboard, Hungarian F2111-60937 Keyboard, Iceland F2300-60902 Keyboard, International English F2111-60926 HP Omnibook XE3 (Technology Code GF) Replaceable Parts...
  • Page 105 Module, CPU (Celeron-T, 866 MHz Tualatin) F3944-60901 F3944-69101 Module, CPU (Celeron-T, 933 MHz Tualatin) F3946-60901 F3946-69101 Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 PCA, CD player F3925-60919 Replaceable Parts HP Omnibook XE3 (Technology Code GF)

  • Page 106: Table 4-2. Accessory Replaceable Parts

    Power cord, replacement (Japan) 8120-6316 Power cord, replacement (People’s Rep. Of China) 8120-8373 Power cord, replacement (S. Africa) 8120-6317 Power cord, replacement (U.S./Canada/Taiwan/ 8120-6313 Mexico/Philippines) PS/2 2 Button Scrolling Mouse F2291-60901 Simple port replicator F2111-60967 HP Omnibook XE3 (Technology Code GF) Replaceable Parts...

  • Page 107: Table 4-3. Part Number Reference

    F2111-60923 Keyboard, French Canadian F2111-60924 Keyboard, Swedish F2111-60925 Keyboard, German F2111-60926 Keyboard, International English F2111-60927 Keyboard, Turkish F2111-60928 Keyboard, Czech F2111-60929 Keyboard, Greek F2111-60930 Keyboard, Belgian F2111-60931 Keyboard, Chinese F2111-60933 Keyboard, Portuguese Replaceable Parts HP Omnibook XE3 (Technology Code GF)
  • Page 108 F3925-60925 Case, top (full- featured) F3925-60926 Hinge saddle (Left) F3925-60928 Heatsink assembly (with fan) F3925-60935 Drive, floppy disk F3925-60936 Drive, CD F3925-60937 Drive, CD-RW (8x) F3925-60938 Drive, DVD F3925-60939 Drive, DVD/CD-RW Combo HP Omnibook XE3 (Technology Code GF) Replaceable Parts...
  • Page 109 Recovery CDs, Dutch/English, Windows XP Home Edition (mfg p/n F3944-12010) F3944-60911 Recovery CDs, Finnish/English, Windows XP Home Edition (mfg p/n F3944-12011) F3944-60912 Recovery CDs, N. American English, Windows XP Professional Edition (mfg p/n F3944-12012) Replaceable Parts HP Omnibook XE3 (Technology Code GF)
  • Page 110 Edition (mfg p/n F3944-12019) F3944-60920 Recovery CDs, Finnish/English, Windows XP Professional Edition (mfg p/n F3944-12020) F3946-60901 F3946-69101 Module, CPU (Celeron-T, 933 MHz Tualatin) F3950-60901 F3950-69101 Module, CPU (Pentium IIIM, 866 MHz Tualatin) HP Omnibook XE3 (Technology Code GF) Replaceable Parts...

  • Page 112: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 113: Hewlett-Packard Display Quality Statement

    These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display.

  • Page 114: Table 5-1. Xe3 Tft Lcd Guidelines (13.3/14.1/15.0-In Xga, 15.0-In Sxga+)

    A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size. HP Omnibook XE3 (Technology Code GF) Reference Information...
  • Page 117 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Qh…‡ÃIˆ€ir…ÃQA! "(!%à @tyv†uà Q…v‡rqÃvÃUhvhÃ à à Ã...

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