Page 1 Aspire 2010 Aspire 2020 Service Guide (ATI M11-P/ATI M9+X) Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN NOTE: This is Aspire 2000 extension model. Please refer to Aspire 2000...
Page 2: Revision History
Revision History Please refer to the table below for the updates made on Aspire 2010/2020 service guide. D ate Chapter Updates...
Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without...
Page 4 Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
Page 5 Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
Page 6 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Page 7: Table Of Contents
Aspire 2010 Bottom View ........
Page 8 Aspire 2010 Parts List ........
Page 9: System Specifications
Console display for Arcade media playback status (for Aspire 2020 use only) ® Intel Extreme Graphics Technology (for Aspire 2010 use only) ATI MOBILITY™ RADEON™ 9200/9700 with 64MB DDR videoMemory (for model with UMA only) ATI MOBILITY™ RADEON™ 9700 with 128MB DDR VGA Memory (for model with Aspire 2020...
Page 10 1280x768: 85/75/60/56 Hz 1024x768: 200/160/150/140/120/100/90/85/75/72/70/60 Hz 800x600: 200/160/140/120/100/90/85/75/72/70/60/56 Hz Multimedia Built-in optical drive (Tray loading DVD/CD-RW Combo or DVD Super-Mulit Drive Aspire 2010 only) Built-in optical drive (Slot-loading DVD/CD-RW Combo or DVD Super-Multi or Tray-loading DVD Dual Drive Aspire 2020 only) 15.4”...
Page 11 Graphics ® ® Intel 855GME integrated 3D AGP graphics featuring Intel Extreme Graphics 2 technology and up to 64MB of video memory (for model with UMA only) ATI MOBILITY RADEON 9200/9700 with 64MB DDR VGA Memory (for model with Discrete VGA only) ATI MOBILITY RADEON...
Page 12: System Block Diagram
System Block Diagram Fan Control Mobile Banias/Dothan Thermal Sensor Clock Generator ADM1032AR uFCPGA-478 CPU Cypress CY28346 H_A#(3..31) H_D#(0..63) 400MHz LCD Conn. ATI M11-P/ATI M9+X Memory BUS(DDR) 200pin DDR-SO-DIMM X2 Intel 855GME AGP4X/DVO BGA-708 Pin BANK 0, 1, 2, 3 2.5V DDR200/266/333 CRT &...
Page 13: Board Layout
Board Layout Top View Rear View Chapter 1...
Page 14 Item Description Item Description RJ11/RJ45 Connector JP20 Int. K/B Connector CRT Connector JP21 Bluetooth Connector Printer Connector JP22 DDR SODIMM Socket TV-Out Connector JP23 ODD Connector USB Connector JP24 T/P Board Connector USB Connector JP25 HDD Connector USB Connector JP27 MINIPCI Connector IEEE 1394 Connector JP29...
Page 15: Outlook View
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Aspire 2010 Open View Item Description Screen Wide screen display provides visual output. Power Button Turns the computer on or off...
Page 16: Aspire 2010 Front Panel
Aspire 2010 Front Panel Icon Item Description Headphone-in Jack Connects headphones for audio output. Microphone-in Jack Connects an external microphone for audio input 4 in 1 Card Reader Supports: Memory Stick MultiMediaCard SecureDigital SmartMedia Latch Locks and releases the lid...
Page 17: Aspire 2010 Top Panel
Aspire 2010 Top Panel Item Description Built-in Microphone For recording audio on the computer Status Indicator LEDs that turn on and off to show the system status Chapter 1...
Page 18: Aspire 2010 Left Panel
Aspire 2010 Left Panel Item Description PC Card Slot Type II PC card slot, supports PCMCIA or CardBus PC card eject button Press the eject button to remove a PC card from the PC card slot LED Indicator Lights up when the optical drive in active...
Page 19: Aspire 2010 Right Panel
Aspire 2010 Right Panel Item Description Infrared Port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer) DC-in Jack Connect the AC adapter Kensington lock slot For attaching a security connector. Ventilation Hole Enables the computer to stay cool, even after prolonged use.
Page 20: Aspire 2010 Rear Panel
Aspire 2010 Rear Panel Icon Item Description S-Video Connects to a television or display device with S- video input. External display port Connects an external (VGA) display monitor. 3,4,8 USB Ports Three USB2.0 ports for connecting USB devices. Network Jack Connects the computer to an Ethernet 10/100-based network.
Page 21: Aspire 2010 Bottom View
Aspire 2010 Bottom View Item Description Mini-PCI Slot Slot for adding mini-PCI cards Hard Disk Bay Removable cover provides access to the computer’s hard drive. Memory Compartment Removable cover provides access to the memory slots for upgrading the computer’s memory.
Page 22: Aspire 2020 Open View
Aspire 2020 Open View Item Description Screen Wide screen display provides visual output Power Button Turns the computer on or off Launch Keys Buttons that can be programmed to start frequently used applications Stereo Speakers Produce stereo sound Touchpad Touch sensitive pad that functions like a computer mouse Click buttons and 4-way Right and left button that provide the same...
Page 23: Aspire 2020 Front View
Aspire 2020 Front View Icon Item Description Headphone-in Jack Connects headphones for audio output Microphone-in Jack Connects an external microphone for audio input 4 in 1 Card Reader Supports: MemoryStick MulitMediaCard SecureDigital SmartMedia Latch Locks and release the lid Bluetooth Button Enables Bluetooth functionality (manufacturing option) Wireless Button...
Page 24: Aspire 2020 Top View
Aspire 2020 Top View Item Description Built-In Microphone For recording audio on the computer Status Indicator LEDs that turn on and off to show system status Arcade Button Multimedia button Console display Media status display Stop Stop the Arcade application Media Controls Multimedia Button Chapter 1...
Page 25: Aspire 2020 Left View
Asipre 2020 Left View Item Description PC card slot Type II PC card supports PCMCIA or CardBus PC card eject button Press the eject button to remove a PC card from the PC card slot Eject button Ejects optical disc Slot-loading Optical Support an optical disc Chapter 1...
Page 26: Aspire 2020 Right View
Aspire 2020 Right View Item Description Infrared Port Interfaces with infrared devices(e.g. infrared printer, IR. aware computer, etc..) DC-in Jack Connect the AC power adapter Kensingtone lock slot For attaching a security device Ventilation slot Enables the computer to stay cool, even after prolonged use Chapter 1...
Page 27: Aspire 2020 Rear View
Aspire 2020 Rear View Icon Item Description S-Video Connects to a television or display device with S- video input. External display port Connects an external (VGA) display monitor. 3,4,8 USB Ports Three USB2.0 ports for connecting USB devices. Network Jack Connects the computer to an Ethernet 10/100- based network.
Page 28: Aspire 2020 Bottom View
Aspire 2020 Bottom View Item Description Mini-PCI Slot Slot for adding mini-PCI slot Hard Disk Bay Removable cover provides access to the computer’s hard disk drive Memory Compartment Removable cover provides access to the memory slots for upgrading the computer’s memory Battery Release Latch Unlatches the battery to remove the battery...
Page 29: Indicators
Your computer provides an array of three indicators located above the keyboard, in addition to four indicators positioned at the front of the palm rest area. These indicators show the status of the computer and its componetns. Aspire 2010 Aspire 2020 The three indicators located above the keyboard provide the following status information:...
Page 30 The four indicators located at the front of the unit provide the following status information: Icon Item Description Power mode Off --System Off Green -- System On Orange -- System in standby mode (S3 state) Orange Flashing --System Entering hibernation mode (S4 state) until process complete Readable when LCD lid closed Media Activity...
Page 31: Keyboard
The keyboard features full-size keys with an embedded keypad, separated cursor keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys Aspire 2010 Aspire 2020 The computer features three lock keys, each with its own status indicator light. Lock Key...
Page 32: Embedded Numberic Keypad
Embedded Keypad The embedded keypad functions like a desktop numeric keypad. It is indicated by small blue numbers and on the applicable keys. To use the the embedded numeric keys, toggle the Num Lock on by pressing the Fn + F11 keys simultaneously.
Page 33: Hotkeys
Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling various functions. To use a hot key, first hold down the Fn key. Next, press the second key in combination. Finally, release both keys. Aspire 2010 Chapter 1...
Page 34 Your computer provides the following hot keys: Hot Key Function Description Fn+F1 Hot key help This key will cause a help message to appear on the display device that describes the definition and functionality of the unit hot keys. It is preferred to have the key activate a graphical display.
Page 35 Aspire 2020 Your computer provides the following hot keys: Hot Key Function Description Fn+F1 Hot key help This key will cause a help message to appear on the display device that describes the definition and functionality of the unit hot keys. It is preferred to have the key activate a graphical display.
Page 36: Windows Keys
Windows Keys The keyboard features two keys that perform Windows-specific functions. Description Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: + Tab (Activates the next Taskbar button) + E (Opens the My Computer window) + F1 (opens Help and Support)
Page 37: The Euro Symbol
Euro key Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the Euro key. Chapter 1...
Page 38: Touchpad
Touchpad The build-in touchpad is a PS/2 compatible pointing device that senses movement on its surface. The cursor responds to your finger movements on the touchpad. In addition, the two click buttons provide the same functionality as a computer mouse, while the scroll key enables easy up and down scrolling in documents and web pages.
Page 39 Function Left Button Righ Button 4-Way Scroll Way Drag Click and hold. Tap twice quickly. Then slide your On the second tap, finger across the slide your finger touchpad to drag across the the cursor over the touchpad to drag selection.
Page 40: Launch Keys
1 is used to launch the email application and key 2 is used to launch the Internet browser. Key 3 and key 4 start the Launch Manager application. The first four launch keys can be set by the user. To set the launch keys, run the Acer Launch Manager. Aspire 2010...
Page 41: Hardware Specifications And Configurations
Hardware Specifications and Configurations Processor Item Specification CPU type ® Intel Centrino mobile Pentium M processor at 1.4~ 1.8 GHz CPU package uFCPGA package CPU core voltage Support automatic selection of power supply voltage CPU I/O voltage 1.05V BIOS Item Specification BIOS vendor Insyde...
Page 42 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. LAN Interface Item Specification Supports LAN protocol 10/100 Mbps (Aspire 2010) 10/100/100 Mbps (Aspire 2020) LAN connector type RJ45 LAN connector location Rear side...
Page 43 Optical Drive Interface Item Specification Vendor & model name Panasonic Model Aspire 2010 Aspire 2020 Optical Media Drive DVD/CD-RW combo drive DVD-Super Multi Drive DVD Dual Drive DVD/CD-RW Combo Drive Disc Performance Optical Drive Options: Slot-loading optical drive options compatibility...
Page 44 Optical Drive Interface Item Specification Loading mechanism Load: The disc can be loaded semi-automatically ( To load the disc in the drive, it is needed to push the disc manually) Unload: The disc can be unloaded automatically by motor powered mechanism.
Page 45 Parallel Port Item Specification Parallel port function control Enable/Disable/Auto (BIOS or operating system chooses configuration) by BIOS setup Note: Depending on your operating system, disabling an unused device may help free systen resources for other devices. Supports ECP/EPP/Bi-directional Yes (set by BIOS setup) (PS/2 compatible) Note: When Mode is selected as EPP mode, “3BCh”...
Page 46 Keyboard Item Specification Keyboard controller ENE KB910 Keyboard vendor & model name Standard keyboard w/o launch button embeded Total number of keypads 84/85/88 keys with 101/102 key emulation inverted “T” cursor layout ; 3mm(minimum) key travel Windows logo key Internal & external keyboard work simultaneously Battery Item...
Page 47 Item Specification Suspend/Standby control Electrical Specification Supply voltage for LCD display (V) Supply voltage for LCD backlight (Vrms) AC Adapter Item Specification Vendor & model name Delta ADP-65DB Liteon PA-1650-02CR Input Requirements Maximum input current (A, 1.5A max@3.5A/100Vac and 240 Vac @100Vac, full load) Nominal frequency (Hz) 47 - 63...
Page 48 Power Management ACPI Mode Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disk may be power managed in this state.
Page 49 Mechanical Specification Item Specification Material Recycle plastic PC+ABS 94V0 Indicators Power, Media activity, Battery charge, Wireless/Bluetooth communication, Caps lock, Pad lock, Num lock and Scroll lock indicators Switch Power switch Lid switch Touch pad Left/Right Chapter 1...
Page 50: System Utilities
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Page 51 Security Boot Exit ----Devices--------------------------------------------------- -----System------------------------ CPU = Intel® Pentium ® M Product Name = Aspire 2010 CPU Speed = 1600 MHz Manufacture Name = Acer System BIOS Version = V1.00 VGA BIOS Version = HDD Model Name = HITACHI_DK23EA-40 ----Memory-----------------------...
Page 52 Memory Parameter Description Base This field reports the base memory size of system. Extended This field reports the extended memory size of the system. VGA BIOS Version This field reports the VGA BIOS version of system. Chapter 2...
Page 53: Main
Main This menu provides you the information of the system. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Date and Time Quiet Boot ----------------------------Date and Time------------------------ LCD Auto DIM Hour Network Boot Month Minute F12 Boot Menu Year 2003 Second...
Page 54: Quiet Boot
Quiet Boot Custormer Logo display will be shown during POST when it is selectd. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Date and Time Quiet Boot LCD Auto DIM Network Boot F12 Boot Menu Display big boot logo on screen when system is booting. <Space>...
Page 55: Network Boot
LCD Auto DIM When this is selected, brightness of the LCD will be reducted for power savind when adaptor has been removed from the system. When this is not selected, brightness of the LCD will remain the same after adaptor has been removed from the system.
Page 56: Advanced
Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. FIR Ports Configure the system’s infrared port using options: Disabled and Enabled. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit ---------------------------------FIR Ports--------------------------------...
Page 57 LPT Port Configure the system’s parallel port using options: Disabled and Enabled. LPT Sub menu: Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit ---------------------------------FIR Ports-------------------------------- -----Port Address------- -------Port Definition------------ Infrared Ports(FIR) ( ) None ( ) Standard AT (Centronics) Parallel ( ) LPT1, 378, IRQ7 ( ) Bidirectional (PS-2)
Page 58 Legacy USB Support Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Infrared Ports(FIR) Parallel Port(LPT) Legacy USB ( ) DMA1 Legacy USB keyboard Floppy Disk USB Mouse Support <Space> for Enable or Disable Option Description Disabled Disable support for Legacy Universal Serial Bus Enabled Enable support for Legacy Universal Serial Bus.
Page 59: Security
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Set Supervisor Password Set User Password Lock HardDisk Drive Password On boot ------------Set Supervisor password---------------- Enter old Supervisor password: .
Page 60 Parameter Description Option Lock Hard Disk Drive This feature is available to user when Disabled/Enabled Supervisor password is set. Password can be written on HDD only when Supervisor password or user password is set and password onHDD is set to enabled.
Page 61: Boot
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. Insyde Software SCU May 20, 2003 5:40:09 Main...
Page 62: Exit
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Exit Saving Changes --------------Exit Saving Changes------------------- Exit Discarding Changes Press <OK> to save the current Load Setup Default Setup parameters to CMOS RAM.
Page 63 Exit Discarding Changes Exit without saving current settings. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Exit Saving Changes --------------Exit Discarding Changes------------ Exit Discarding Changes Press <OK> to Exit the SCU. Load Setup Default The current settings will not be saved!!! Discard Changed Cancel <Tab>...
Page 64 Discard Changes Restore current settings to original settings. Insyde Software SCU May 20, 2003 5:40:09 Main Advanced Security Boot Exit Exit Saving Changes ----------------Discard Changes-------------------- Exit Discarding Changes Do you wish to restore the current setup Load Setup Default to the original custom values? Discard Changed Cancel <Tab>...
Page 65: Bios Flash Utility
System Diagnostic Diskette This diagnostic diskette is for the Acer Aspire 2010/2020 series notebook machine. However, system diagnostic utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is ready.
Page 66: Machine Disassembly And Replacement
When you remove the stripe cover, please be careful not to scrape the cover. NOTE: This chapter will base on Aspire 2000 to modify. If you need to read the mpeg files please refer to Aspire 2000 Service CD, and the P/N is VD.A20V5.001 Chapter 3 Aspire 2010/2020...
Page 67: General Information
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Page 68: Disassembly Procedure Flowchart
Disassembly Procedure Flowchart Chapter 3 Aspire 2010/2020...
Page 69 Item Description M2.5x5 M2.0x4 M2.5x3 M2.5x4 M2.5x10 M2.5x4 M2.5x14 M2.0x4 M2.5x4 M2.5x14 M2.5x10 M2.5x5 M3.0x3 M2.0x3 2.5x4 M2.5x4 M2.5x5 M2.5x4 Chapter 3...
Page 70: Disassemble The Battery And Hdd
Aspire 2010/2020 Disassembly Procedure This section will guide you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if availabled. CAUTION: Before you proceed,make sure you have turned off the system and all peripherals connected.
Page 71: Disassemble The Middle Cover Board
Disassemble the Middle Cover Board Remove the one screw. Detach the middle cover from the unit with the flat screw driver. Disconnect the system cable from the middle cover board. Remove the two screws to release the middle cover board. Then detach the middle cover board from cover.
Page 72: Disassemble The Lcd
Remove the thirteen screws located on the base case. Remove the two screws on the other side to located on the rear panel. Remove the three screws to release the upper case. Detach the upper case from the system. Chapter 3 Aspire 2010/2020...
Page 73: Disassemble The Main Unit(Touchpad, Bluetooth And Lcm Board)
Disassemble the Main Unit ( Touchpad, Bluetooth and LCM Board) Remove the seven screws to release the touchpad supporter bracket. Disconnect the touchpad FPC connector. Disconnect the cable as highlights. Then detach the touchpad bracket from the position. Detach the touchpad PC from the module. Disconnect the bluetooth board FFC connector.
Page 74: Disassemble The Main Unit(Speakers, Fan, Thermal And Cpu)
11. Then detach the left speaker. 12. Remove the four screws to release the thermal module. 13. Detach the thermal module from the system. 14. Remove the one screw to release the CPU. 15. Detach the CPU fan from the socket. Chapter 3 Aspire 2010/2020...
Page 75: Disassemble The Main Unit(Vga, Card Reader, Sub-Woofer And M/B)
Disassemble the Main Unit ( VGA, Card Reader, Sub-Woofer and Mainboard) Remove the one screw to release the VGA bracket. Detach the VGA module from the mainboard. Separate the VGA bracket and the VGA board. Remove the ground screw to release the card reader. Disconnect the card reader cables on each side.
Page 76: Disassemble The Lcd Module
Remove the four screws to release the left LCD bracket. Take the left LCD bracket from the panel. Remove the four screws to release the right LCD bracket. 10. Take the right LCD bracket from the panel. Chapter 3 Aspire 2010/2020...
Page 77: Disassemble The Odd Module
Disassemble the ODD Module Remove the two screws to separate the ODD drive. Detach the ODD bracket. Detach the ODD door. Disassemble the HDD Module Remove the two screws on each side. Separate the hard disk top cover and take the hard drive from the carrier. Remove the hard disk connector from the rear position.
Page 78: Chapter 4 Troubleshooting
Wndows XP is installed on the hard disk. Operating systems that were not preinstalled by Acer can cause malfunction. make sure all optional equipment is removed from the computer.
Page 79: System Check Procedures
System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Page 80: Keyboard Or Auxiliary Input Device Check
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board. If the keyboard cable connection is correct, run the Keyboard Test.
Page 81: Check The Power Adapter
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: 19V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.
Page 82: Check The Battery Pack
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Page 83: Sound Check
Replace LCD/FL cable with a new one then execute the display diagnostic again. If the problem still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged.
Page 84: Insyde Mobilepro Bios Post Beep Code And Post Messages
Insyde MobilePro BIOS POST Beep Code and POST Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Page 85 Beep Code Message Description Parity error during memory test at unknown “PARITY ERROR AT UNKNOWN location. LOCATION” “PARITY ERROR AT LOCATION Parity error during memory test at the XXXXXX” indicated location. “NO INTERRUPTS FROM TIMER Timer 0 of the clock timer controller does 0”...
Page 86: Index Of Symptom-To-Fru Error Message
Index of Symptom-to-FRU Error Messages LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Defaults” on Exit screen, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't LCD contrast cannot be adjusted work).
Page 87 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card PCMCIA slot assembly (PCMCIA) Main board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from DIMM actual size.
Page 88 Power Management-Related Symptoms Symptom / Error Action in Sequence System hangs intermittently. Reconnect hard disk drives. Hard disk drive connector Main board Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the Enter BIOS Setup Utility to execute “Load Setup defaults”, installed devices.
Page 89 Modem-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly. Ensure the telephone cable is firmly plugged into the telephone wall socket and the modem port of the computer. Modem phone port is secured to the main board. modem combo board Main board Chapter 4...
Page 90: Intermittent Problems
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for several times to isolate the problem.
Page 91: Undetermined Problems
NOTE: Verify that all attached devices are supported by the computer. Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Page 92: How To Build Napp Master Hard Disc Drive
How to Build NAPP Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Insert the NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
Page 93 Select CD to Disk Revocery. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
Page 94 Then insert the System CD to the optical drive. Chapter 4...
Page 95: Disk To Disk Recovery
You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD.
Page 96 NAPP CD will start to preload the system, please click [Y]. Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Chapter 4...
Page 97 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
Page 98 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
Page 99: Jumper And Connector Locations
Chapter 5 Jumper and Connector Top View Item Description RJ11/RJ45 Connector CRT Connector Printer Connector TV-Out Connector JP5/6/7 USB Connector IEEE 1394 Connector Power Board Connector JP10 MDC Cable Connector JP11 LCD Connector JP12 Cardbus Connector JP13 FAN Connector JP14 MDC Connector JP15 Right Speaker Connector...
Page 100 Item Description JP23 ODD Speaker JP24 T/P Board Connector JP25 HDD Connector PCN2 AC Jack PCN3 Battery Connector Chapter 5...
Page 101: Bottom View
Bottom View Item Description JP27 Mini-PCI Connector JP29 DDR SODIMM Socket BIOS ROM Cardbus Controller Chapter 5...
Page 102: Power Board
Power Board Top View Rear View Item Description Power Button User Button 1 User Button 1 Internet Bottom E-Mail Bottom To M/B Connector Scroll Lock LED Num Lock LED Caps Lock LED E-Mail LED Chapter 5...
Page 103: Touchpad Board
T/P Board Top View Rear View Item Description Item Description Scroll-Up Buttom Lid Switch Scroll-left Buttom To Touch Pad Cable Chapter 5...
Page 104 Item Description Item Description Scroll-Right Buttom To Buttom Board Cable Scroll-Down Buttom To LED Board Cable Left Buttom To M/B Cable Right Buttom To Media Board Cable Chapter 5...
Page 105: Sd Board
SD Board Top View Rear View Item Description Card Reader Socket MIC-In/Line-In Jack SPDIF/Headphone-Out Jack To M/B wire connector Chapter 5...
Page 106: Media Board
Media Board Top View Rear View Item Description Stop Bottom Backward Bottom Media Control Bottom Forward Bottom To T/P Board Connector Chapter 5...
Page 107: Led Board
LED Board Top View Rear View Item Description Arcade Bottom To T/P Board Connector D1/D2 Power Status LED Activity LED D4/D5 Battery Status LED MIC1 Internal Microphone Chapter 5...
Page 108: Bottom Board
Bottom Board Top View Rear View Item Description Bluetooth On/Off Bottom Wireless On/Off Bottom To T/P Board Connector Bluetooth Status LED Wireless Status LED Chapter 5...
Page 109: Fru (Field Replaceable Unit) List
FRU parts for repair and service of customer machines. NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
Page 110: Exploded Diagram
Exploded Diagram Chapter 6...
Page 111: Aspire 2010 Parts List
Aspire 2010 Parts List PHOTO PARTNAME ACER P/N ADAPTER ADAPTER W/LED-DELTA 65W ADP-65B AP.T2101.001 ADAPTER W/O LED-LITEON 65W PA-1650-02CR AP06503.002 BATTERY BT.A2401.002 BATTERY LI-ION 8 CELLS-PANASONIC GC86503PAJ0 BT.A2401.001 BATTERY LI-ION 8 CELLS-SAMSUNG- GC86508SMG0 BATTERY LI-ION 4 CELLS 2150mAH-SAMSUNG BOARD MODEM BOARD AMBIT T60M283 54.A14V5.001...
Page 112 PHOTO PARTNAME ACER P/N LED BOARD 55.A25V5.002 AUDIO BOARD 55.A24V5.004 T/P BOARD W/3*FFC 55.A24V5.003 BLUETOOTH CARD WNC 81.BU513001 BT+ANT 54.A14V5.004 CABLES CARD READER WIRE SET 50.A24V5.001 MODEM CABLE 50.A24V5.002 TOUCHPAD FFC CABLE 50.A24V5.003 POWER CORD US 27.A14V5.001 POWER CORD EC 27.A14V5.002...
Page 113 PHOTO PARTNAME ACER P/N LOWER CASE ASSY FOR 4 IN 1 READER 60.A24V5.001 60.A24V5.002 DIMM COVER 42.A24V5.002 UPPER CASE ASSY FOR 4 IN 1 READER 60.A24V5.003 60.A24V5.004 MINI PCI COVER 42.A24V5.003 TOUCHPAD BRACKET 33.A24V5.001 HINGE SADDLE -R 33.A24V5.004 HINGE SADDLE-L 33.A24V5.005...
Page 114 PHOTO PARTNAME ACER P/N DVD/CDRW COMBO DRIVE HLDS (TRAY IN) KO.02405.001 (GCC4241N) DVD/CDRW COMBO MODULE QSI (TRAY IN) 6M.A24V5.002 (242C) DVD/CDRW COMBO DRIVE QSI (TRAY IN) KO.02407.013 (242C) DVD/CDRW COMBO MODULE NBP (TRAY IN) 6M.A24V5.004 (TSB-24H1) DVD/CDRW COMBO DRIVE NBP (TRAY IN) (TSB-...
Page 115 PHOTO PARTNAME ACER P/N KEYBOARD JINGMOLD DANISH KB.A2405.018 KEYBOARD JINGMOLD FRENCH KB.A2405.006 KEYBOARD JINGMOLD GERMAN KB.A2405.003 KEYBOARD JINGMOLD ITALIAN KB.A2405.004 KEYBOARD JINGMOLD NORWEGIAN KB.A2405.017 KEYBOARD JINGMOLD PORTUGUESE KB.A2405.010 KEYBOARD JINGMOLD SPANISH KB.A2405.009 KEYBOARD JINGMOLD SWEDEN KB.A2405.014 KEYBOARD JINGMOLD SWISS/G KB.A2405.008 KEYBOARD JINGMOLD THAI KB.A2405.012...
Page 116 PHOTO PARTNAME ACER P/N LCD INVERTER 19.A14V5.001 CASE/COVER/BRACKET ASSEMBLY 60.A24V5.005 LCD PANEL WITH LOGO W/ANTENNA-PLASTIC LCD BEZEL 42.A14V5.008 LCD BRACKET L 33.A24V5.006 LCD BRACKET R 33.A24V5.007 CABLE LCD COAXIAL CABLE 15.4 IN WXGA SAMSUNG 50.A24V5.004 MISCELLANEOUS LCD RUBBER 47.A14V5.001 LCD SCREW PAD 47.A14V5.002...
Page 117 PHOTO PARTNAME ACER P/N LCD SCREW PAD 47.A14V5.002 MAINBOARD MAINBOARD DISCRETE 64 MB W/ PCMCIA SLOT LB.A2402.001 W/O CPU MEMORY MAINBOARD UMA W/ PCMCIA SLOT W/O CPU LB.A2402.002 MEMORY CASE/COVER/BRACKET ASSEMBLY PCMCIA SLOT 22.A24V5.001 PCMCIA DUMMY CARD 42.A14V5.009 23.A14V5.001 HEATSINK THERMAL MODULE 60.A14V5.004...
Page 118 PHOTO PARTNAME ACER P/N MEMORY 512MB DDR333 INFINEON KN.51202.013 HYS64D64020GBDL-6-C MEMORY 512MB DDR333 MICRO KN.51204.012 MT16VDDT3264H G-335G3 MEMORY 512MB DDR333 NANYA KN.51203.005 NT512D64S8HBAFM-6K (.14u) CPU/PROCESSOR INTEL PENTIUM -M (BANIAS) 1.4GHZ 1M/400MHZ KC.BS001.14G INTEL PENTIUM -M (BANIAS) 1.5GHZ 1M/400MHZ KC.BS001.15G INTEL PENTIUM -M (BANIAS) 1.6GHZ 1M/400MHZ KC.BS001.16G...
Page 119: Aspire 2020 Parts List
Aspire 2020 Parts List PHOTO PARTNAME ACER P/N ADAPTER ADAPTER W/LED - Delta 65W ADP-65B AP.T2101.001 ADAPTER W/O LED - LITEON 65W PA-1650-02CR AP06503.002 BATTERY BATTERY LI-ION 8 CELLS-PANASONIC BT.A2501.002 GC86503PAJ0 BATTERY LI-ION 8 CELLS-SAMSUNG BT.A2501.001 GC86508SMG0 BOARD MODEM BOARD AMBIT T60M283 54.A14V5.001...
Page 120 PHOTO PARTNAME ACER P/N TOUCHPAD BRACKET 33.A24V5.001 HINGE SADDLE -R 33.A24V5.004 HINGE SADDLE -L 33.A24V5.005 VGA PLATE W/THERMAL PAD LEFT 33.A24V5.002 COMMUNICATION MODULE ANTENNA ASSY 50.A14V5.006 CPU/PROCESSOR INTEL PENTIUM -M (BANIAS) 1.4GHZ 1M/400MHZ KC.BS001.14G INTEL PENTIUM -M (BANIAS) 1.5GHZ 1M/400MHZ KC.BS001.15G...
Page 121 PHOTO PARTNAME ACER P/N HDD 80GB 2.5 IN. 5400RPM HGST MORAGA KH.08007.003 HTS548080M9AT00 08K0639 F/W A53A CASE/COVER/BRACKET ASSEMBLY HDD CARRIER 42.A25V5.006 HDD CONNECTOR 20.A14V5.001 KEYBOARD KEYBOARD ARABIC KB.A1402.011 KEYBOARD BELGIUM KB.A1402.013 KEYBOARD CHINESE KB.A1402.005 KEYBOARD CZECH KB.A1402.015 KEYBOARD DANISH KB.A1402.018 KEYBOARD FRENCH KB.A1402.006...
Page 122 PHOTO PARTNAME ACER P/N PCMCIA SLOT 22.A24V5.001 PCMCIA DUMMY CARD 42.A14V5.009 CABLE LCD COAXIAL CABLE - 15.4 IN. WXGA 50.A24V5.005 MISCELLANEOUS LCD RUBBER 47.A14V5.001 LCD SCREW PAD 47.A14V5.002 RUBBER FOOT 47.A14V5.003 MAINBOARD MAINBOARD 128 MB W/ PCMCIA SLOT W/O CPU LB.A2502.001...
Page 123 PHOTO PARTNAME ACER P/N MEMORY 256MB DDR333 NANYA KN.25603.014 NT256D64S8HBAFM-6KE (.14u) MEMORY 512MB DDR333 INFINEON KN.51202.013 HYS64D64020GBDL-6-C MEMORY 512MB DDR333 MICRO KN.51204.012 MT16VDDT3264H G-335G3 MEMORY 512MB DDR333 NANYA KN.51203.005 NT512D64S8HBAFM-6K (.14u) Chapter 6...
Page 124: Appendix A Model Definition And Configuration
Appendix A Model Definition and Configuration Aspire 2010/2020 series Model Card Memory Optical Mini PCI Battery Number Reader 2012WLCi 15.4" DDR333 40GB 802.11b/g- Li-Ion- 1.5GH WXGA 1x256M Combo AS2010 AS201 z/1M 2012WLMi 15.4" DDR333 4x DVD- 802.11b/g- 4 in 1- Li-Ion- 1.5GH...
Page 125: Appendix B Test Compatible Components
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home and Windows XP Professional environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Page 126: Microsoft Windows Xp Home Environment Test
Microsoft Windows XP (Home) Environment Test Description Model Number Acer P/N Intel Pentium-M (Banias) 1.4GHz 1M/400MHz FSB KC.BS001.14G Intel Pentium-M (Banias) 1.5GHz 1M/400MHz FSB KC.BS001.15G Intel Pentium-M (Banias) 1.6GHz 1M/400MHz FSB KC.BS001.16G Intel Pentium-M (Banias) 1.7GHz 1M/400MHz FSB KC.BS001.17G Intel Pentium-M (Dothan) 1.6GHz 2M/400MHs FSB KC.N0001.725...
Page 127 Description Model Number Acer P/N QSI 12.7mm Tray Type DVD/CDRW combo 24/24/ SBW-242C (for KO.02407.013 24,8X Drongo3/4) Pnansonic 12.7mm tray Type DVD/CDRW combo UJDA750-II (for KO.02406.002 24/24/24,8X Drongo3/4) HLDS 12.7mm Tray Type DVD/CDRW combo 24/24/ GCC-4241N KO.02405.004 24,8X (for Drongo3/4) HLDS 12.7mm Tray Type DVD-Dual...
Page 128 Description Model Number Acer P/N Keyboard AS2000 KEYBOARD US International KB.A1402.001 AS2000 KEYBOARD UK KB.A1402.002 AS2000 KEYBOARD German KB.A1402.003 AS2000 KEYBOARD Italian KB.A1402.004 AS2000 KEYBOARD Chinese KB.A1402.005 AS2000 KEYBOARD French KB.A1402.006 AS2000 KEYBOARD Canadian French KB.A1402.007 AS2000 KEYBOARD Swiss/G KB.A1402.008 AS2000 KEYBOARD Spanish KB.A1402.009...
Page 129 Description Model Number Acer P/N AS2010 (JingMold) Keyboard Chinese KB.A2405.005 AS2010 (JingMold) Keyboard French KB.A2405.006 AS2010(JingMold) Keyboard Canadian French KB.A2405.007 AS2010 (JingMold) Keyboard Swiss/G KB.A2405.008 AS2010 (JingMold) Keyboard Spanish KB.A2405.009 AS2010 (JingMold) Keyboard Portuguese KB.A2405.010 AS2010 (JingMold) Keyboard Arabic KB.A2405.011 AS2010 (JingMold) Keyboard Thai KB.A2405.012...
Page 130: Microsoft Windows Xp Professional Environment Test
Microsoft Windows XP Professional Environment Test Description Model Number Acer P/N Intel Pentium-M (Banias) 1.4GHz 1M/400MHz FSB KC.BS001.14G Intel Pentium-M (Banias) 1.5GHz 1M/400MHz FSB KC.BS001.15G Intel Pentium-M (Banias) 1.6GHz 1M/400MHz FSB KC.BS001.16G Intel Pentium-M (Banias) 1.7GHz 1M/400MHz FSB KC.BS001.17G Intel Pentium-M (Dothan) 1.6GHz 2M/400MHs FSB KC.N0001.725...
Page 131 Description Model Number Acer P/N QSI 12.7mm Tray Type DVD/CDRW combo 24/24/ SBW-242C (for KO.02407.013 24,8X Drongo3/4) Pnansonic 12.7mm tray Type DVD/CDRW combo UJDA750-II (for KO.02406.002 24/24/24,8X Drongo3/4) HLDS 12.7mm Tray Type DVD/CDRW combo 24/24/ GCC-4241N KO.02405.004 24,8X (for Drongo3/4) HLDS 12.7mm Tray Type DVD-Dual...
Page 132 Description Model Number Acer P/N Keyboard AS2000 KEYBOARD US International KB.A1402.001 AS2000 KEYBOARD UK KB.A1402.002 AS2000 KEYBOARD German KB.A1402.003 AS2000 KEYBOARD Italian KB.A1402.004 AS2000 KEYBOARD Chinese KB.A1402.005 AS2000 KEYBOARD French KB.A1402.006 AS2000 KEYBOARD Canadian French KB.A1402.007 AS2000 KEYBOARD Swiss/G KB.A1402.008 AS2000 KEYBOARD Spanish KB.A1402.009...
Page 133 Description Model Number Acer P/N AS2010 (JingMold) Keyboard Chinese KB.A2405.005 AS2010 (JingMold) Keyboard French KB.A2405.006 AS2010(JingMold) Keyboard Canadian French KB.A2405.007 AS2010 (JingMold) Keyboard Swiss/G KB.A2405.008 AS2010 (JingMold) Keyboard Spanish KB.A2405.009 AS2010 (JingMold) Keyboard Portuguese KB.A2405.010 AS2010 (JingMold) Keyboard Arabic KB.A2405.011 AS2010 (JingMold) Keyboard Thai KB.A2405.012...
Page 134: Appendix C Online Support Information
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
Page 135 www.s-manuals.com...

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Aspire 2020

Acer Aspire 2010 Service Manual

Chapter 1 System Specifications

Chapter 2 System Utilities

Chapter 3 Machine Disassembly and Replacement

Chapter 4 Troubleshooting

Jumper and Connector Locations

Chapter 6 FRU (Field Replaceable Unit) List

Appendix A Model Definition and Configuration

Appendix B Test Compatible Components

Appendix C Online Support Information

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