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HP ProDesk 400 G1 Maintenance And Service Manual
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HP ProDesk 400 G1 Maintenance And Service Manual

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Summary of Contents for HP ProDesk 400 G1

  • Page 1 Maintenance and Service Guide HP ProDesk 400 G1 Desktop Mini...
  • Page 2 This computer may require upgraded and/ or proprietor. separately purchased hardware and/or a DVD drive to install the Windows 7 software and The only warranties for HP products and take full advantage of Windows 7 functionality. services are set forth in the express warranty http://windows.microsoft.com/en-us/...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Configuration Features .......................... 1 Desktop mini ............................1 Front panel components ............................2 Rear panel components ............................3 Serial Number Location ............................4 2 Illustrated parts catalog ..........................5 Chassis spare parts ..............................5 Computer major components ......................
  • Page 6 SATA data cable ..........................16 SMART ATA drives ..............................16 Cable management .............................. 16 4 Removal and replacement procedures ......................17 Preparation for disassembly ..........................17 Access panel ................................ 18 Hard drive ................................19 Speaker ................................23 Front bezel ................................25 Memory ................................
  • Page 7 Why run HP PC Hardware Diagnostics ......................... 99 How to access and run HP PC Hardware Diagnostics ..................99 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............99 10 System backup and recovery ........................101 Backing up, restoring, and recovering in Windows 8.1 or Windows 8 ............. 101 Creating recovery media and backups ...................
  • Page 8 Creating recovery discs with HP Recovery Disc Creator (select models only) .... 105 Creating recovery discs ................105 Backing up your information ..................106 System Restore ..........................106 System Recovery ..........................107 System Recovery when Windows is responding ............107 System Recovery when Windows is not responding ...........

  • Page 9: Product Features

    Product Features Standard Configuration Features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Desktop mini NOTE: The desktop mini can be used in a tower orientation or a desktop orientation.

  • Page 10: Front Panel Components

    Front panel components Dual-State Power Button Microphone Connector Hard Drive Activity Light Headphone Connector USB 3.0 Ports NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code.

  • Page 11: Rear Panel Components

    Rear panel components DisplayPort Monitor Connector USB 2.0 Ports (black) VGA Monitor Connector RJ-45 Network Connector USB 2.0 Ports with enhanced power (black) Power Cord Connector NOTE: The two upper USB ports have additional power capacity to support the Desktop Mini External Expansion Sleeves. NOTE: The two lower USB ports support wake-from-sleep states if that option is enabled in the Computer Setup (F10) utility.

  • Page 12: Serial Number Location

    Serial Number Location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product Features...

  • Page 13: Illustrated Parts Catalog

    Chassis spare parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Item...
  • Page 14 Item Description For use in models with Windows 8.1 Professional For use in NetClone models Stand Power supply, 65W, 89% efficiency Memory modules (PC3-12800, 1600-MHz) 8-GB 4-GB Processors (include replacement thermal material) Intel Core i7 4785T (2.2-GHz, 8-MB L3 cache), 35W Intel Core i7 4765T (2.0-GHz, 8-MB L3 cache), 35W Intel Core i5 4590T (2.0-GHz, 6-MB L3 cache), 35W Intel Core i5 4570T (2.9-GHz, 4-MB L3 cache), 35W...

  • Page 15: Cables

    Cables Item Description SATA power cable Wireless antenna cables Adapter, DisplayPort to HDMI 1.4 Adapter, DisplayPort to VGA Adapter, DisplayPort to DVI Adapter, USB to serial Cable, DisplayPort to HDMI DisplayPort cable Grommet, hard drive Chassis spare parts...

  • Page 16: Misc Parts

    Item Description Heat sink Speaker LED cover Antenna cover HP Ultraslim Keyed Cable Lock WLAN modules: HP WLAN 802.11 a/b/g/n, 2x2 + Bluetooth 4.0 HP WLAN 802.11 a/b/g/n, 2x2 Mouse USB, laser USB, optical Washable Wireless Keyboards Chapter 2 Illustrated parts catalog...

  • Page 17: Drives

    Item Description Wireless + dongle + mouse Washable Smart card Drives Description Hard drives/Solid-state drives: 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, 2.5-inch 500 GB, SSHD (hybrid SSD), 2.5-inch 500 GB, 7200 rpm hard drive, 2.5-inch, SED 500 GB, 5400 rpm hard drive, 2.5-inch, FIPS 256 GB solid-state drive (SSD) 256 GB solid-state drive (SSD), self-encrypting (SED)

  • Page 18: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 19: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 20: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 21: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 22: Cleaning The Monitor

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 23: Hard Drives

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 24: Sata Hard Drive Cables

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 25: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly...

  • Page 26: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 17). Loosen the thumbscrew on the rear of the computer (1) then slide the panel forward and lift if off the computer (2). To install the access panel, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 27: Hard Drive

    Hard drive Description Hard drives/Solid-state drives 1 TB, 7200 rpm, hard drive, 2.5-inch, SSHD (hybrid SSD) 500 GB, 7200 rpm hard drive, 2.5-inch 500 GB, SSHD (hybrid SSD), 2.5-inch 500 GB, 7200 rpm hard drive, 2.5-inch, SED 500 GB, 5400 rpm hard drive, 2.5-inch, FIPS 256 GB solid-state drive (SSD) 256 GB solid-state drive (SSD), self-encrypting (SED) 180 GB solid-state drive (SSD), SATA 6.0, OPAL 1.0, MLC...
  • Page 28 Disconnect the hard drive power cable (1) and data cable (2) from the system board. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 29 Transfer the drive cables from the old drive to the new drive. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. Hard drive...
  • Page 30 Connect the hard drive power cable (1) and data cable (2) to the system board. Reverse this procedure to replace the hard drive. Chapter 4 Removal and replacement procedures...

  • Page 31: Speaker

    Speaker A single speaker is located on the left side of the computer behind the front bezel, inside the chassis. It is secured by a white peg that you pull out to release. To remove the speaker: Prepare the computer for disassembly (Preparation for disassembly on page 17).
  • Page 32 Lift to remove the speaker from the computer (3). To install the speaker, reverse the removal procedures. Chapter 4 Removal and replacement procedures...

  • Page 33: Front Bezel

    Front bezel The front bezel is secured to the access panel by tabs. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). Position the access panel upside-down so you can access the inside of the bezel. Pull down to loose the bottom, interior on the bezel (1).

  • Page 34: Memory

    Memory Description 8-GB, PC3-12800, SODIMM 4-GB, PC3-12800, SODIMM The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3-SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.

  • Page 35: Populating Sodimm Sockets

    Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. Item Description System Board Label...

  • Page 36: Replacing Sodimms

    Replacing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 37 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.

  • Page 38: Replacing The Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 39 Pull back on the clip (1) that is holding the battery in place, and lift the battery out of the holder (2). Pull back on the clip (1) and slide the replacement battery down into the holder (2). Type 2 Push the battery toward the outside of the chassis to release it from the holder and lift it out.
  • Page 40 Lower the battery so that is next to the holder then push it into the holder. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 41: Heat Sink

    Heat sink The heat sink is secured with four captive Torx screws. Be sure to remove and replace the screws in the order indicated on the heat sink. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18).

  • Page 42: Processor

    Processor Description Intel Core i7 4785T (2.2-GHz, 8-MB L3 cache), 35W Intel Core i7 4765T (2.0-GHz, 8-MB L3 cache), 35W Intel Core i5 4590T (2.0-GHz, 6-MB L3 cache), 35W Intel Core i5 4570T (2.9-GHz, 4-MB L3 cache), 35W Intel Core i3 4360T (3.2-GHz, 4-MB L3 cache), 35W Intel Core i3 4350T (3.1-GHz, 4-MB L3 cache), 35W Intel Core i3 4330T (3.0-GHz, 4-MB L3 cache), 35W Intel Core i3 4160T (3.1-GHz, 3-MB L3 cache), 35W...
  • Page 43 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...

  • Page 44: Fan

    The fan sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18). Remove the heat sink (Heat sink on page 33).

  • Page 45: Drive Cage

    Drive cage The drive cage is located next to the heat sink. The drive cage is secured with three slotted Torx screws. Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18).
  • Page 46 Lift the drive cage up and out of the computer (2). To install the drive cage, reverse the removal procedure. Chapter 4 Removal and replacement procedures...

  • Page 47: Wlan Module

    WLAN module Description HP WLAN 802.11 a/b/g/n, 2x2 + Bluetooth 4.0 HP WLAN 802.11 a/b/g/n, 2x2 The WLAN module is located near the memory modules. The WLAN module is secured with one slotted Torx screw and has two connected antennas.
  • Page 48 Pull the module to remove it from the socket (3). To install the WLAN module, reverse the removal procedure. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Chapter 4 Removal and replacement procedures...

  • Page 49: M.2 Solid-State Drive

    M.2 solid-state drive Description 128 GB solid-state drive (SSD), M.2 The M.2 SSD is secured with one slotted Torx screw. It is located under the heat sink and fan. To remove the M.2 SSD: Prepare the computer for disassembly (Preparation for disassembly on page 17).
  • Page 50 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket. To install the M.2 SSD, reverse the removal procedures. NOTE: M.2 SSDs are designed with a notch to prevent incorrect insertion. Chapter 4 Removal and replacement procedures...

  • Page 51: External Antennas (Select Models Only)

    External antennas (select models only) The external connection antennas route from the WLAN module to the cable connectors on the rear of the computer. To install the antennas: Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18).
  • Page 52 Connect the connector on the end of the black antenna cable to the connector labeled ‘1’ on the WLAN module. Route the white cable using the hooks connected to the chassis. Note the correct cable routing in the following image. Chapter 4 Removal and replacement procedures...
  • Page 53 Properly installed, the white antenna routes under the fan and hard drive SATA cables. External antennas (select models only)

  • Page 54: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Description System board for use in models without Windows 8.1 System board for use in models with Windows 8.1 Standard System board for use in models with Windows 8.1 Professional System board for use in NetClone models Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 55 Lift the left side of the system board, and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer.
  • Page 56 If necessary, press Ctrl+A to initiate edit mode. Edit the fields listed. If the feature byte has data or is not editable, then it was not cleared and cannot be edited. System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name/number or Flexbuild...

  • Page 57: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component Black RTC battery SATA0 Blue Hard drive data connector Black Processor CMOS Yellow CMOS reset button DIMM3 Black Secondary memory SATAPWR0 White Hard drive power socket connector DIMM1 Black Primary memory socket...

  • Page 58: Wlan Antennas

    WLAN antennas The antennas route from the WLAN module to the cable connectors on the rear of the computer. To install the antennas: Prepare the computer for disassembly (Preparation for disassembly on page 17). Remove the access panel (Access panel on page 18).
  • Page 59 Remote the antenna cables from their routing paths underneath the keyboard. Note the locations the cables are taped to the chassis as shown in the following image. On the rear of the computer, remove the antenna cover by pressing on the tab on the top of the cover (1), and then rotating the cover off the computer (2).
  • Page 60 Antenna transceivers are connected to the front and back of the computer as shown in the following image. Remove the front transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer).
  • Page 61 Remove the rear transceiver from the inside of the computer by pressing the tab to disengage the transceiver and removing the transceiver (arrow in following image points to the tabs on the inside of the computer). Reverse the removal procedure to install the WLAN antennas and transceivers. WLAN antennas...

  • Page 62: Changing From Desktop To Tower Configuration

    Orient the computer so that its right side is facing up and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Reconnect the power cord and any external devices, then turn on the computer.

  • Page 63: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 64: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 65: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—File Option Description System Information Lists: ● Manufacturer ● Product name ● SKU number ● Born on Date ● System board ID and CT number ●...

  • Page 66: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 67: Computer Setup-Security

    Table 5-2 Computer Setup—Storage (continued) displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup—Security Option...
  • Page 68 Table 5-3 Computer Setup—Security (continued) Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. Default is enabled. System IDs Allows you to set: ● Product Name ● Serial Number ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer.

  • Page 69: Computer Setup-Power

    (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 70: Computer Setup-Advanced

    Table 5-4 Computer Setup—Power (continued) ◦ S0 (On) = Solid white LED. ◦ S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause. ◦...

  • Page 71: Recovering The Configuration Settings

    Table 5-5 Computer Setup—Advanced (for advanced users) (continued) Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: ●...

  • Page 72: Troubleshooting Without Diagnostics

    Helpful hints on page 65 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.

  • Page 73: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 74: Solving General Problems

    CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Solving general problems You may be able to easily resolve the general problems described in this section.
  • Page 75 Computer date and time display is incorrect. Cause Solution NOTE: Connecting the computer to a live AC outlet prolongs the Replacement section for instructions on installing a new battery, life of the RTC battery. or contact an authorized dealer or reseller for RTC battery replacement.
  • Page 76 Poor performance. Cause Solution Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory.

  • Page 77: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 78 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard ▲ Perform Drive Protection System (DPS) testing in system drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 79: Solving Display Problems

    (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Solving display problems...
  • Page 80 Blank screen and the power LED flashes red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 81 The picture is broken up, rolls, jitters, or flashes. Cause Solution In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed.
  • Page 82 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular symbol.

  • Page 83: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
  • Page 84 Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 85: Solving Printer Problems

    Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.

  • Page 86: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.

  • Page 87: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Windows 8.1: Press the Windows logo to open the Settings charm. Use the arrow keys to select Power, and then press Enter. Use the arrow keys to select Shut Down, and then press Enter.
  • Page 88 Table 6-1 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are Ensure that all cables are properly and securely connected and unplugged.

  • Page 89: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2. Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 90 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 91 Table 6-2 Solving Network Problems (continued) Diagnostics reports a failure. Cause Solution The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of Ensure that the cable and device at the other end are operating the cable.

  • Page 92: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 93: Solving Usb Flash Drive Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.

  • Page 94: Solving Internet Access Problems

    System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage >...

  • Page 95: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 96 Computer will not continue after HP logo screen displays. Cause Solution Windows installation disc or a system repair disc that you created earlier. In Windows 8.1, use Automatic Repair to fix problems that might prevent Windows from starting correctly. To access Automatic Repair:...

  • Page 97: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.
  • Page 98 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 99 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 2212-USB Key Provisioning failure writing to USB device used for USB key provisioning will...
  • Page 100 Control panel message Description Recommended action If the error persists and system BIOS has been recently updated, restore previous system BIOS version. If the error still persists, replace the system board. 2219-USB Key Provisioning file has invalid Provisioning file contained on the USB key has Recreate the provisioning file using third header identifier been corrupted or is not a valid version for the...

  • Page 101: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    DIMM module. but LEDs continue until problem Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Interpreting POST diagnostic front panel LEDs and audible codes...
  • Page 102 Activity Beeps Possible cause Recommended action Red Power LED flashes six times, Pre-video graphics error. Replace the system board. once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes seven System board failure (ROM Replace the system board.

  • Page 103: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 104: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 105: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 106 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 55 for information on backing up the CMOS settings.

  • Page 107: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 108 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 109: 10 System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 110: Using Reset When The System Is Not Responding

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 102.

  • Page 111: Recovery Using Windows Operating System Media (Purchased Separately)

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 112: Creating Recovery Media

    106. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 113: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 114: Backing Up Your Information

    Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place.

  • Page 115: System Recovery

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 116: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 117: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 118 After the repair is completed: Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. 110 Chapter 10 System backup and recovery...

  • Page 119: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 120: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 121: Appendix B Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 122 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green/blue two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.

  • Page 123: Appendix C Specifications

    Specifications Table C-1 Specifications Dimensions (with stand) 6.9 in 175 mm Height 7.0 in 177 mm Width 1.3 in 34 mm Depth Approximate Weight 2.9 lb 1.3 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...

  • Page 124: Index

    99 cautions removal and replacement 43 HP Recovery Disc Creator, using AC power 10 cables 15 HP Ultraslim Keyed Cable Lock 8 F10 Setup electrostatic discharge 10 access problem 66 keyboard cleaning 13 f11 recovery, Windows 8 101 keyboard keys 14 installing f11 recovery, Windows 8.1 101...
  • Page 125 flash drive 85 WLAN antennas 50 LED cover general 66 WLAN module 39 illustrated 8 hard drive 69 removing LEDs hardware installation 79 battery 30 blinking PS/2 keyboard 93 Internet access 86 hard drive 19 keyboard 78 resetting memory 84 CMOS 95 memory monitor 71...
  • Page 126 system restore points, creating Windows 8.1 Windows 7 104 backup and restore 101 System Restore, Windows 7 106 Driver Recovery media 103 f11 recovery 101 hard drive recovery 101 temperature control 12 operating system DVD 103 tools, servicing 14 recovery partition 101 Torx T15 screwdriver 14 restoring the hard drive 101 tower conversion 54...

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