Cisco 6861 IP Business Phone Manuals

Table of Contents

3

Your Phone

15

The Cisco IP Phone 6800 Series Multiplatform Phones

15

Feature Support

17

New and Changed Features

17

New and Changed for Firmware Release

17

New and Changed for Firmware Release 12.0(1)

17

New and Changed for Firmware Release 11.3(7)

17

New and Changed for Firmware Release 11.3(6)

19

New and Changed for Firmware Release 11.3(5)

19

New and Changed for Firmware Release 11.3(4)

20

New and Changed for Firmware Release

20

New and Changed for Firmware Release 11.3(2)

22

New and Changed for Cisco IP Phone 6871 with Multiplatform Firmware Release 11.3(1)

25

New and Changed for Firmware Release 11.3(1)

26

New and Changed for Firmware Release 11.2(4)

26

New and Changed for Firmware Release 11.2(3)SR1

27

New and Changed for Firmware Release 11.2(3)

27

New and Changed for Firmware Release 11.2(2)

28

New and Changed for Firmware Release 11.2(1)

28

New and Changed for Firmware Release 11.1(2)

29

New and Changed for Firmware Release 11.1(1)

30

Phone Setup

30

Connect to the Network

30

Auto Provision Your Phone with Short Activation Code

30

Onboard Your Phone with Activation Code

31

Set a Password on Initial Phone Boot up

31

Your Phone

31

User Authentication Control

32

Sign into Your Extension from Another Phone (Extension Mobility)

32

Sign out of Your Extension from Another Phone

32

Sign in to a Phone as a Guest

33

Sign out of a Phone as a Guest

33

Set the Profile Rule on the Phone

33

Coworker Line Status

34

Activate or Deactivate Monitoring of the BLF List

35

Configure Monitoring of an Individual Line

35

Remove the Feature Configured on a Line Key

37

Add a Menu Shortcut to a Line Key

37

Remove the Menu Shortcut from a Line Key

37

Service Interruption Message on Home Screen

38

Phone Web Page

38

Speed-Dial Numbers

39

Phone Hardware and Buttons

40

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware

40

Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware

41

Cisco IP Phone 6871 Multiplatform Phones Buttons and Hardware

42

Navigation

44

Softkey, Line, and Feature Buttons

44

Phone Screen Features

45

Clean the Phone Screen

46

Differences between Phone Calls and Lines

46

Energy Savings

46

Additional Help and Information

46

Accessibility Features

47

Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features

47

The Cisco IP Phone 6800 Series Multiplatform Phones

47

Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features

48

Cisco IP Phone 6871 Multiplatform Phones Hearing-Impaired Accessibility Features

50

Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features

52

Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features

55

Cisco IP Phone 6871 Multiplatform Phones Vision-Impaired Accessibility Features

57

Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features

60

Make Calls

75

Use the Line in Focus for Speed-Dial Calls

79

Use the Line in Focus to Check Speed-Dial Calls

79

Dial an International Number

79

Secure Calls

80

Answer Calls

80

Answer a Call

80

Answer Call Waiting

80

Decline a Call

80

Silence an Incoming Call

81

Turn on Do Not Disturb

81

Turn on or Turn off DND Using a Star Code

82

Answer a Coworker's Phone (Call Pickup)

82

Answer a Call Within Your Group (Pickup)

82

Mute Your Call

82

Hold Calls

83

Put a Call on Hold

83

Answer a Call Left on Hold for too Long

83

Swap between Active and Held Calls

83

Call Park

84

Place a Call on Hold with Call Park

84

Retrieve a Call on Hold with Call Park

84

Park and Unpark a Call with One Line Key

85

Call Park Extension and Status

85

Forward Calls

86

Forward Calls with the Phone Web Page

87

Activate Call Forward All with Feature Activation Code Synchronization

88

Transfer Calls

88

Transfer a Call to Another Person

89

Consult before You Complete a Transfer

89

Conference Calls and Meetings

89

Add Another Person to a Call

90

Conference with a Star Code

90

Remove a Participant as a Host in Ad Hoc Conference

90

View the Participants List as a Host in Ad Hoc Conference

91

View the Participants List as a Participant

91

Page a Group of Phones (Multicast Paging)

92

Multiple Lines

92

Answer the Oldest Call First

92

View All Calls on Your Phone

92

Shared Lines on Your Multiplatform Desk Phone

92

Add Yourself to a Call on a Shared Line

93

Record a Call

94

Call Center Features

94

Sign in as a Call Center Agent

95

Sign out as a Call Center Agent

95

Change Your Status as a Call Center Agent

96

Accept a Call Center Call

96

Hold an Agent Call

96

Set a Disposition Code While on a Call Center Call

97

Trace a Call

97

Escalate a Call to a Supervisor

97

Executive Calls

98

Join an Ongoing Call as an Executive

98

Transfer an Ongoing Call to Yourself as an Executive

98

Troubleshooting Executive Calls

99

Executive Assistant Calls

99

Initiate a Call on Behalf of an Executive as an Assistant

99

Transfer an Ongoing Call to an Executive as an Assistant

100

Join or Transfer an Ongoing Call to Yourself as an Executive Assistant

101

Troubleshooting Executive-Assistant Calls

101

Contacts

103

Search for a Contact in the All Directories Screen

103

Corporate Directory

105

Webex Directory

105

Search for a Contact in Your Webex Directory

105

Related Topics

105

Search for a Webex Contact in All Directory

107

Edit the Webex Directory Name

108

Broadsoft Directory

109

Search for a Contact in Your Broadsoft Directory

109

Edit Your Contact Type in Your Broadsoft Directory

110

Manage Your Contacts in the Broadsoft Personal Directory

110

Edit Your Broadsoft Directory Name

112

Edit the Server Name of Your Broadsoft Directory

113

Edit Credentials of Your Broadsoft Directory

113

LDAP Directory

114

Edit Credentials of Your LDAP Directory

115

Search for a Contact in Your LDAP Directory

115

Call a Contact in Your LDAP Directory

116

Edit a Contact Number in Your LDAP Directory

117

XML Directory

118

Call a Contact in Your XML Directory

118

Edit a Contact Number in Your XML Directory

118

Instant Message and Presence Contacts

119

Presence

120

Make a Call to an IM and Presence Contact

120

Change Your Presence State

121

Personal Address Book

121

Add a New Contact to Your Personal Address Book

121

Add a New Contact to Your Personal Address Book with Phone Web Page

122

Search for a Contact in Your Personal Address Book

122

Call a Contact in Your Personal Address Book

123

Edit a Contact in Your Personal Address Book

123

Remove a Contact from Your Personal Address Book

124

Reverse Name Lookup for Incoming and Outgoing Calls

124

Recent Calls

127

Recent Calls List

127

View Your Recent Calls

127

View Webex Call Logs Duration

129

Spam Indication for Webex Calls

130

View Calls Logs from Server

130

Return a Recent Call

131

Clear the Recent Calls List

131

Create a Contact from a Recents Record

132

Delete a Call Record

133

Delete All Call Records

133

Voicemail

135

Your Personal Voicemail Account

135

Set up Voicemail on Your Phone

135

Check Your Personal New Voice Messages

136

Access Your Personal Voicemail

136

Access Your Personal Audio Voicemail

136

Voice Messages States of Monitored Voicemail Accounts

137

Access Monitored Voicemail Account Messages

137

Settings

139

Phone Settings Overview

139

Settings Overview

139

User Preferences Menu

140

Call Preferences

140

Forward Calls from Your Phone

140

Set up Voicemail on Your Phone

141

Block Caller ID

142

Block an Anonymous Call

142

Turn on Do Not Disturb for a Specific Line

143

Control the Call Waiting Tone

143

Secure a Call

143

Set up an Auto Answer Page

144

Enable the Missed Call Shortcut

144

Add Multiple Locations for a Broadworks XSI User

144

Enable Call Waiting

145

Audio Preferences

145

Specify an Audio Device for a Call

145

Change the Ringtone

146

Screen Preferences

146

Change the Screen Saver

146

Set the Backlight Timer

147

Adjust the Phone Screen Brightness or Contrast

147

Set the Phone Wallpaper

147

Attendant Console Preferences

148

Change the Display Mode

148

Wi-Fi Settings

148

Connect the Phone to a Wireless Network at the First Boot

148

Trigger Wi-Fi Scan with Softkey

149

Turn the Wi-Fi on or off from Your Phone

150

Turn the Wi-Fi on or off from the Phone Web Page

150

Connect the Phone to a Wi-Fi Manually

150

Connect Your Phone to a Wireless Network with WPS

151

Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message

152

Set up a Wi-Fi Profile from the Phone

152

Set up a Wi-Fi Profile

154

Delete a Wi-Fi Profile

154

Change the Order of a Wi-Fi Profile

155

Scan and Save a Wi-Fi Network

155

View the Wi-Fi Status

157

View Wi-Fi Status Messages on the Phone

158

HTTP Proxy Settings

158

Set up a Proxy Server with the Auto Proxy Mode

159

Set up a Proxy Server with the Manual Proxy Mode

159

Set up a Proxy Server from the Phone Web Page

160

VPN Connection Settings

161

Set up a VPN Connection

162

Enable a VPN Connection

162

Disable a VPN Connection

163

Set up a VPN Connection from the Phone Web Page

164

View the VPN Status

164

Executive Settings

165

Activate Call Filtering as an Executive

166

Deactivate Call Filtering as an Executive

167

Check Assistant List as an Executive

168

Executive Assistant Settings

169

Check Executive List as an Assistant

169

Opt in to or out of an Executive's Pool as an Assistant

170

Activate or Deactivate Call Filtering as an Executive Assistant

171

Activate Call Diversion as an Executive Assistant

172

Deactivate Call Diversion as an Executive Assistant

173

Troubleshooting Executive Assistant Settings

174

Device Administration Settings

174

Change the Time Format

174

Change the Date Format

174

Set Language

175

Set up Power Save

175

Set Password

175

Set up the Profile Account

176

Reboot Your Phone

177

Phone Web Page Preferences

177

Assign a Ring Tone with the Phone Web Page

177

Control Ringer Volume

177

Turn on DND from the Phone Web Page

178

Configure the Screen Saver with the Phone Web Interface

178

Adjust the Backlight Timer from Phone Web Page

179

Add a Logo as a Phone Background

179

Enable Anonymous Call Blocking from the Phone Web Page

180

Enable Call Waiting from the Phone Web Page

180

Set Password from Phone Web Page

180

Accessories

183

Supported Accessories

183

Headsets

184

Important Headset Safety Information

184

Cisco Headsets 500 Series

185

Cisco Headset 521 and 522

185

Cisco Headset 531 and 532

186

Cisco Headset 561 and 562

188

Upgrade the Headset 500 Series Firmware

191

Cisco Headset 500 Series Setup

191

Replace Your Cisco Headset 500 Series Ear Pads

193

Cisco Headsets 700 Series

194

Cisco Headset 730

194

Upgrade the Headset 730 Firmware

195

Find Details of Your Headset 730 on the Phone

196

Third Party Headsets

197

Audio Quality

197

Wired Headsets

197

Standard Headsets

198

Connect a Standard Headset

198

USB Headsets

198

Connect a USB Headset

199

E-Hookswitch Headset

199

Swap Headsets While on a Call

199

Cisco 6800 Series Key Expansion Module Setup Overview

199

Key Expansion Module Buttons and Hardware

200

Key Expansion Module Power Information

201

Find Information about the Key Expansion Module of Your Phone

201

View the UDI Information of the Key Expansion Module

202

Adjust the Contrast of the Key Expansion Module

202

Change the Display Mode of the Key Expansion Module from the Phone

203

Add Features or Menu Shortcuts to Key Expansion Module Line Keys

203

Remove Features or Menu Shortcuts from Key Expansion Module Line Keys

203

Wall Mount Kit

204

Wall Mount Kit Components

204

Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall

205

Install a Cisco IP Phone 6841, 6851, 6861, or 6871 with the Wall Mount Kit

209

Adjust the Handset Rest

212

Product Safety and Security

215

Safety and Performance Information

215

Power Outage

215

Regulatory Domains

215

Health-Care Environments

215

External Devices

216

Bluetooth Wireless Headset Performance

216

Ways to Provide Power to Your Phone

216

Phone Behavior During Times of Network Congestion

217

UL Warning

217

Energystar

217

Cisco 6861 IP Business Phone Manuals

Cisco 6861 Administration Manual (358 pages)

Table of Contents

Phone Installation

CHAPTER 4 Cisco IP Phone Installation

CHAPTER 5 Third Party Call Control Setup

Phone Accessories

CHAPTER 6 Cisco IP Phone Accessories

CHAPTER 7 Wall Mount Kit

Phone Administration

CHAPTER 8 Cisco IP Phone Security

CHAPTER 9 Cisco IP Phone Customization

CHAPTER 10 Phone Features and Setup

Cisco 6861 User Manual (222 pages)

Table of Contents

Cisco 6861 User Manual (174 pages)

Table of Contents

CHAPTER 1 Your Phone

Your Phone

The Cisco IP Phone 6800 Series Multiplatform Phones

CHAPTER 2 Calls

CHAPTER 3 Contacts

CHAPTER 4 Recent Calls

Procedure

Step 1

CHAPTER 5 Voicemail

CHAPTER 6 Settings

CHAPTER 7 Accessories

Cisco 6861 Installation Manual (39 pages)

Table of Contents

Table of Contents

Basic Installation

Key Expansion Module Installation

Connect Headsets

Wall Mount Your Phone

Cisco 6861 Deployment Manual (33 pages)

Table of Contents

Cisco 6861 Quick Start Manual (2 pages)

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