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Acer TravelMate 800 Series Service Manual
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Acer TravelMate 800 Series Service Manual

Acer TravelMate 800 Series Service Manual

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SG_TM800.book Page I Thursday, February 27, 2003 10:21 PM
Acer TravelMate 800 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PART NO.: VD.T25V7.001
PRINTED IN TAIWAN

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  • Page 1 SG_TM800.book Page I Thursday, February 27, 2003 10:21 PM Acer TravelMate 800 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: VD.T25V7.001 PRINTED IN TAIWAN...

  • Page 2: Revision History

    SG_TM800.book Page II Thursday, February 27, 2003 10:21 PM Revision History Please refer to the table below for the updates made on TravelMate 800 service guide. Date Chapter Updates...
  • Page 3 SG_TM800.book Page III Thursday, February 27, 2003 10:21 PM Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 SG_TM800.book Page IV Thursday, February 27, 2003 10:21 PM Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 6 SG_TM800.book Page VI Thursday, February 27, 2003 10:21 PM...

  • Page 7: Table Of Contents

    SG_TM800.book Page VII Thursday, February 27, 2003 10:21 PM Chapter 1 System Specifications Features............1 Block Diagram .
  • Page 8 TravelMate 800 Series........

  • Page 9: System Specifications

    The 15.0" UXGA TFT LCD with 1600 x 1200 pixel resolution, 16.7 million colors • TravelMate 800 series notebook computer features an accelerated graphics port (AGP) video • system in the ATI Mobility Radeon 9000 chipset. This provides a robust solution and enables high quality video output.

  • Page 10: Keyboard And Pointing Device

    SG_TM800.book Page 2 Thursday, February 27, 2003 10:21 PM Keyboard and Pointing Device 84-/85-/88-key Windows keyboard • Ergonomically-centered touchpad pointing device • I/O Ports One PCMCIA slot (type II or type III) • One RJ-11 modem jack (V.90, 56K) • One RJ-45 network jack (Ethernet 10/100 mbps) •...

  • Page 11: Block Diagram

    SG_TM800.book Page 3 Thursday, February 27, 2003 10:21 PM Block Diagram Chapter 1...

  • Page 12: Board Layout

    SG_TM800.book Page 4 Thursday, February 27, 2003 10:21 PM Board Layout Top View TV-out connector VGA port LCD cable connector Internal microphone connector Parallel port Easy replicator port LAN connector Modem connector Adapter connector CD/DVD-ROM module connector Battery connector DIMM socket 1 Keyboard FFC connector Touchpad FFC connector Battery connector...

  • Page 13: Bottom View

    SG_TM800.book Page 5 Thursday, February 27, 2003 10:21 PM Bottom View Internal microphone cable connector Super I/O PC87391 MDC connector Modem cable connector DIMM socket 2 Smart Card connector Mini-PCI socket Chapter 1 South Bridge (ICH4-M) Internal microphone cable connector Headphone jack External microphone jack Line-in jack...

  • Page 14: Outlook View

    SG_TM800.book Page 6 Thursday, February 27, 2003 10:21 PM Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Icon Display screen Power button Touchpad Click buttons (left, center and right) Palmrest Keyboard...

  • Page 15: Front Panel

    SG_TM800.book Page 7 Thursday, February 27, 2003 10:21 PM Front Panel Icon Chapter 1 Item Speaker Outputs sound. Bluetooth button Starts (optional) Bluetooth functionality. Bluetooth indicator Indicates that (optional) Bluetooth is enabled. InviLink button Opens (optional) wireless connectivity. InviLink indicator Indicates status of (optional) wireless communication.

  • Page 16: Left Panel

    SG_TM800.book Page 8 Thursday, February 27, 2003 10:21 PM Left Panel Icon Four (4) USB 2.0 ports Connect to Universal Serial Bus devices (e.g., USB mouse, IEEE 1394 port Smart Card slot Line-in jack Microphone Jack Headphone/ Speaker/ Line-out jack PC Card eject button PC Card slot Item...

  • Page 17: Right Panel

    SG_TM800.book Page 9 Thursday, February 27, 2003 10:21 PM Right Panel Icon Chapter 1 Item AcerMedia drive Houses a removable media drive module. AcerMedia indicator Lights up when the AcerMedia drive is active. Eject button Ejects the drive tray. Emergency eject slot Ejects the drive tray when the computer is turned off.

  • Page 18: Rear Panel

    SG_TM800.book Page 10 Thursday, February 27, 2003 10:21 PM Rear Panel Icon Modem jack Network jack Expansion port Parallel port External display port S-video Security keylock Item Description Connects to a phone line. Connect to an Ethernet 10/100-based network. Connects to I/O port replicator or EasyPort expansion devices.

  • Page 19: Bottom Panel

    SG_TM800.book Page 11 Thursday, February 27, 2003 10:21 PM Bottom Panel Icon AcerMedia bay release latch AcerMedia bay Battery bay Battery release latch Battery lock Mini-PCI slot Hard disk protector Hard disk bay Memory compartment Cooling fan Personal identification slot Chapter 1 Item Description...

  • Page 20: Indicators

    SG_TM800.book Page 12 Thursday, February 27, 2003 10:21 PM Indicators The computer has three easy-to-read status indicators below the display screen, and two on the front of the computer. The Battery and Power status indicators are visible even when you close the display. Icon Function Caps lock...

  • Page 21: Lock Keys

    SG_TM800.book Page 13 Thursday, February 27, 2003 10:21 PM Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num lock When Num Lock is on, the embedded keypad is in numeric mode.

  • Page 22: Embedded Numeric Keypad

    SG_TM800.book Page 14 Thursday, February 27, 2003 10:21 PM Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys.

  • Page 23: Windows Keys

    SG_TM800.book Page 15 Thursday, February 27, 2003 10:21 PM Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Windows logo key Application key Chapter 1 Description Start button. Combinations with this key perform shortcut functions. Below are a few examples: + Tab (Activates next taskbar button) + E (Explores My Computer)

  • Page 24: Hot Keys

    SG_TM800.book Page 16 Thursday, February 27, 2003 10:21 PM Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS Utility. To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination. Hot Key Icon Fn-F1...
  • Page 25 SG_TM800.book Page 17 Thursday, February 27, 2003 10:21 PM Hot Key Icon Fn-→ Brightness up Fn- ← Brightness down Chapter 1 Function Description Increases the screen brightness. Decreases the screen brightness...

  • Page 26: The Euro Symbol

    SG_TM800.book Page 18 Thursday, February 27, 2003 10:21 PM The Euro Symbol If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a European layout, you can type the Euro symbol on your keyboard. NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows.

  • Page 27: Launch Keys

    SG_TM800.book Page 19 Thursday, February 27, 2003 10:21 PM Launch Keys Located above the keyboard are five buttons. The left-most button is the power button. To the right of the power button are the four launch keys. They are designated as the mail button, the web browser button, and two programmable buttons (P1 and P2).

  • Page 28: E-Mail Detection

    SG_TM800.book Page 20 Thursday, February 27, 2003 10:21 PM E-Mail Detection Click right button at the Launch Manager icon on the taskbar and click on E-Mail Detection. In this dialog box, you have the option to enable/disable mail checking, set the time interval for mail checking, etc. If you already have an email account, you can fill in User Name, Password and POP3 Server in the dialog box.

  • Page 29: Touchpad

    SG_TM800.book Page 21 Thursday, February 27, 2003 10:21 PM Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimal comfort and support.

  • Page 30: Hardware Specifications And Configurations

    Specification Intel Pentium M 1.3GHz ~ 1.6GHz Micro-FCPGA 1.484V/0.956V Specification Acer Flash ROM 512KB PLCC ACPI 1.0b, APM 1.2, PC Card 95, SM BIOS 2.3, EPP/IEE 1284, ECP/IEEE 1284 1.7 & 1.9, PCI 2.2, PnP 1.0a, DMI 2.0, USB, VESA VGA BIOS, BBC-...
  • Page 31 SG_TM800.book Page 23 Thursday, February 27, 2003 10:21 PM Memory Combinations Slot 1 128MB 128MB 128MB 256MB 256MB 256MB 512MB 512MB 512MB 1024MB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. . LAN Interface Item Chipset...
  • Page 32 SG_TM800.book Page 24 Thursday, February 27, 2003 10:21 PM Hard Disk Drive Interface Item Performance Specifications Buffer size Interface Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer rate (disk-buffer, Mbytes/s) DC Power Requirements Voltage tolerance DVD-ROM Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Data Buffer Capacity...
  • Page 33 SG_TM800.book Page 25 Thursday, February 27, 2003 10:21 PM Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Mixed sound source Voice channel Sampling rate Internal microphone Internal speaker / Quantity Supports PnP DMA channel Supports PnP IRQ Video Interface Item...
  • Page 34 SG_TM800.book Page 26 Thursday, February 27, 2003 10:21 PM IEEE 1394 Port Item 1394 controller Number of 1394 port Location USB Port Item USB Compliancy Level OHCI Number of USB port Location Serial port function control PCMCIA Slot / Smart Card Item PCMCIA controller Supports card type...
  • Page 35 SG_TM800.book Page 27 Thursday, February 27, 2003 10:21 PM Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Package configuration Package voltage LCD Inverter Item Vendor & model name Input voltage (V) Input current (mA) Output voltage (Vrms, no load) Output voltage frequency...
  • Page 36 SG_TM800.book Page 28 Thursday, February 27, 2003 10:21 PM AC Adapter Item Vendor & model name Input Requirements Maximum input current (A, @90Vac, full load) Nominal frequency (Hz) Frequency variation range (Hz) Nominal voltages (Vrms) Inrush current Efficiency Output Ratings DC output voltage Noise + Ripple Output current...
  • Page 37 SG_TM800.book Page 29 Thursday, February 27, 2003 10:21 PM Power Saving Mode Hibernation Mode When customized functions for power management are set to Hibernation and the corresponding action is taken. Display Standby Mode Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period.
  • Page 38 SG_TM800.book Page 30 Thursday, February 27, 2003 10:21 PM I/O Address Map I/O Address 000-00F 020-021 040-043 060, 064 040B 070-073 080-08F 0A0-0A1 0C0-0DF 66, 62 0F0-0FF 170-177 1F0-1F7 220-22F 240-24F 278-27F 378,37A 3B0-3BB 3C0-3DF 3F0h-3F7 3F0-3F7 480-48F, 4D6 4D0-4D1 CF8-CFF IRQ Assignment Map Interrupt Channel...
  • Page 39 SG_TM800.book Page 31 Thursday, February 27, 2003 10:21 PM DMA Channel Assignment DMA Channel DRQ0 DRQ1 DRQ2 DRQ3 DRQ4 DRQ5 DRQ6 DRQ7 Chapter 1 Function (Hardware) Reserved IrDA Fast Infrared Port Reserved ECP printer port (LPT1) DMA controller Reserved Reserved Reserved...
  • Page 40 SG_TM800.book Page 32 Thursday, February 27, 2003 10:21 PM Chapter 1...

  • Page 41: System Utilities

    SG_TM800.book Page 33 Thursday, February 27, 2003 10:21 PM System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 42: Navigating The Bios Utility

    SG_TM800.book Page 34 Thursday, February 27, 2003 10:21 PM Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys. • To choose a parameter, use the cursor up/down keys. •...

  • Page 43: Info

    SG_TM800.book Page 35 Thursday, February 27, 2003 10:21 PM Info. Parameter IDE1 Model Name Shows the Model name of HDD installed on Primary IDE master. The hard disk model name is automatically detected by the system. If there is no hard disk present or unknown type, ²None²...

  • Page 44: Main

    SG_TM800.book Page 36 Thursday, February 27, 2003 10:21 PM Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for reference only. Actual values may differ. Chapter 2...
  • Page 45 SG_TM800.book Page 37 Thursday, February 27, 2003 10:21 PM The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. System Date Sets the system date. System Memory This field reports the memory size of the system.

  • Page 46: System Devices

    SG_TM800.book Page 38 Thursday, February 27, 2003 10:21 PM System Devices The System Devices screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.

  • Page 47: Security

    SG_TM800.book Page 39 Thursday, February 27, 2003 10:21 PM Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.
  • Page 48 SG_TM800.book Page 40 Thursday, February 27, 2003 10:21 PM Move the cursor and highlight the Set Supervisor Password and press “Enter” , a window similar to the following is shown: Type a password in field “Enter New Password”. The password length can not exceeds 8 alphanumeric characters (0-9 or A-Z / a-z, not case sensitive).
  • Page 49 SG_TM800.book Page 41 Thursday, February 27, 2003 10:21 PM Removing a Password Follow these steps: Move the cursor and highlight the Set Supervisor Password and press "Enter", a window similar to the following is shown: Type the current password in the Enter Current Password filed and press "Enter". Press "Enter"...

  • Page 50: Boot

    SG_TM800.book Page 42 Thursday, February 27, 2003 10:21 PM Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...

  • Page 51: Exit

    SG_TM800.book Page 43 Thursday, February 27, 2003 10:21 PM Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 52: Bios Flash Utility

    SG_TM800.book Page 44 Thursday, February 27, 2003 10:21 PM BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. •...

  • Page 53: System Diagnostic Diskette

    The system diagnostic utilities is provided by Acer Headquarters. You can utilize it as a basic diagnostic tool. To get this program, find it in the TravelMate 800 series service CD kit. To better fit local service requirements, your regional office MAY have other diagnostic program. Please contact your regional offices or the responsible personnel/channel to provide you with further technical details.
  • Page 54 SG_TM800.book Page 46 Thursday, February 27, 2003 10:21 PM Chapter 2...

  • Page 55: Chapter 3 Machine Disassembly And Replacement

    SG_TM800.book Page 47 Thursday, February 27, 2003 10:21 PM Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 56: General Information

    Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack. NOTE: TravelMate 800 series product uses mylar or tape to fasten the FFC/FPC/connectors/cable, you may need to tear the tape or mylar before you disconnect different FFC/FPC/connectors.

  • Page 57: Disassembly Procedure Flowchart

    SG_TM800.book Page 49 Thursday, February 27, 2003 10:21 PM Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 58 SG_TM800.book Page 50 Thursday, February 27, 2003 10:21 PM Screw List Item SCREW NUT IO SCREW CPU NUT ZG1S(MBZG1001,REV3A) SCREW I3*3.5M-NIH(M3L3.5) SCREW M2.0X2.5-I-NI-NYLOK SCREW I2*3M-NIHY (M2L3) SCREW M2.5X5.0-I-NI-NYLOK SCREW I2.5*2.5M-BNIH(4.5,0.8) SCREW M2.5X3-I-NI-NYLOK SCREW I2.5*3M-BNIH(M2.5L3) SCREW I2.5*4M-BKAGHY(M2.5L4) SCREW M2.5*5-I(BNI)(NYLOK) SCREW I2.5*6M-BNIHY(M2.5L6 I) SCREW M2.5*7-I(NI,NYLOK) SCREW M1.7X3.5-I-BZN SCREW M2X3-I-BNI-NYLOK...

  • Page 59: Removing The Battery Pack

    SG_TM800.book Page 51 Thursday, February 27, 2003 10:21 PM Removing the Battery Pack Press the battery lock and slide the battery latch. Then remove the battery pack. Chapter 3...

  • Page 60: Removing The Odd Module / Hdd Module / Memory / Wireless Lan Card

    SG_TM800.book Page 52 Thursday, February 27, 2003 10:21 PM Removing the ODD Module / HDD Module / Memory / Wireless LAN card Removing the ODD Module Slide the optical disk drive latch and remove the optical disk drive. Removing the HDD Module Unscrew the 2 screws as shown.

  • Page 61: Removing The Memory

    SG_TM800.book Page 53 Thursday, February 27, 2003 10:21 PM Removing the Memory Unscrew the 1 screw that secures the Dimm door. Remove the Dimm door. Removing the LCD Module / Keyboard / Function Keyboard Removing the LCD Module Remove the middle cover as shown. Disconnect the LCD cable.

  • Page 62: Removing The Keyboard

    SG_TM800.book Page 54 Thursday, February 27, 2003 10:21 PM Removing the Keyboard Unscrew the 2 screws, marked as "K", on the bottom panel holding the keyboard. Turn the main unit over and unscrew 3 screws on the front panel. Disconnect the keyboard cable from the main board as shown. Chapter 3...

  • Page 63: Removing The Function Keyboard

    SG_TM800.book Page 55 Thursday, February 27, 2003 10:21 PM Removing the Function Keyboard Unscrew 2 screws that secure the function keyboard. Then remove function keyboard from the main unit. Disassembling the Main Unit Disconnect the long touchpad FFC from the main board. Unscrew the 1 screw and detach the right wireless LAN antenna as shown.
  • Page 64 SG_TM800.book Page 56 Thursday, February 27, 2003 10:21 PM Disconnect the speaker cable. Unscrew 19 screws on the bottom panel as shown. Turn the main unit over and remove the 1 screw on the front panel. Remove the top cover lens. Detach the front bezel off the main unit.

  • Page 65: Removing The Touchpad

    SG_TM800.book Page 57 Thursday, February 27, 2003 10:21 PM Removing the Touchpad Disconnect the short touchpad cable from the touchpad board. Disconnect the long touchpad FFC from touchpad board. Unscrew four screws and remove the touchpad board. Disconnect and remove the short touchpad cable as shown. Removing the Memory Pop up and remove the memory.

  • Page 66: Removing The Thermal Module

    SG_TM800.book Page 58 Thursday, February 27, 2003 10:21 PM Removing the Thermal Module Disconnect the fan connector. Unscrew five screws that secure the thermal module. Remove the thermal module. Removing the CPU Turn the CPU lock anti-clockwise with a flat screwdriver as shown. Remove the CPU from the main board.

  • Page 67: Disassembling The Lcd Module

    SG_TM800.book Page 59 Thursday, February 27, 2003 10:21 PM Disassembling the LCD Module Remove 4 screw pads as shown. Unscrew the 4 screws holding the LCD bezel. Detach LCD bezel carefully from LCD module as shown. Disconnect LCD inverter from the LCD module cautiously. Unscrew 10 screws holding the LCD brackets to the LCD panel, 5 on each side.
  • Page 68 SG_TM800.book Page 60 Thursday, February 27, 2003 10:21 PM Unscrew 4 screws holding the right and the left LCD brackets, 2 on each side. Remove the right and the left LCD brackets as shown. Tear off electric conductive tape that secures the LCD wire, and disconnect the LCD wire. Chapter 3...

  • Page 69: Disassembling External Modules

    SG_TM800.book Page 61 Thursday, February 27, 2003 10:21 PM Disassembling External Modules Disassembling the ODD Module Remove 6 screws that secure the ODD module as shown. Slide the optical disk drive out off the ODD bracket. Remove the ODD board from the ODD bracket. Use a pin to press the emergency eject slot to open the ODD as shown.
  • Page 70 SG_TM800.book Page 62 Thursday, February 27, 2003 10:21 PM Chapter 3...

  • Page 71: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model (TravelMate 800 series). Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failed symptoms in as much detail as possible.

  • Page 72: System Check Procedures

    SG_TM800.book Page 64 Thursday, February 27, 2003 10:21 PM System Check Procedures External Diskette Drive Check Do the following steps to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 73: Keyboard Or Auxiliary Input Device Check

    SG_TM800.book Page 65 Thursday, February 27, 2003 10:21 PM Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the main board.
  • Page 74 SG_TM800.book Page 66 Thursday, February 27, 2003 10:21 PM Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the main board.

  • Page 75: Touchpad Check

    SG_TM800.book Page 67 Thursday, February 27, 2003 10:21 PM Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Options in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 76: Sound Check

    SG_TM800.book Page 68 Thursday, February 27, 2003 10:21 PM still occurs, continue next step. Replace the CPU with another of the same specifications. If the problems still occurs, go to next step. The main board may be damaged. Replace main board. If the external monitor has the same problem as the internal monitor, the main board may be damaged.

  • Page 77: Power-On Self-Test (Post) Error Message

    SG_TM800.book Page 69 Thursday, February 27, 2003 10:21 PM Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 78: Index Of Error Messages

    SG_TM800.book Page 70 Thursday, February 27, 2003 10:21 PM Index of Error Messages Error Message List Error Messages 0200 Failure Fixed Disk 0211 Keyboard error 0212 Keyboard Controller Failed 0213Keyboard locked - Unlock key switch 0220 Monitor type does not match CMOS - Run SETUP 0230 System RAM Failed at offset: nnnn 0231 Shadow RAM Failed at offset: nnnn...
  • Page 79 SG_TM800.book Page 71 Thursday, February 27, 2003 10:21 PM Error Message List Error Messages 02F0 CPU ID 02F4 EISA CMOS not writeable 02F5 DMA Test Failed 02F6 Software NMI Failed 02F7 Fail-Safe Timer NMI Failed Invalid System Configuration Data Operating system not found Parity Check 1 nnnn Parity Check 2 nnnn Chapter 4...

  • Page 80: Index Of Symptom-To-Fru Error Message

    SG_TM800.book Page 72 Thursday, February 27, 2003 10:21 PM Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed...
  • Page 81 SG_TM800.book Page 73 Thursday, February 27, 2003 10:21 PM PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
  • Page 82 SG_TM800.book Page 74 Thursday, February 27, 2003 10:21 PM Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work.

  • Page 83: Intermittent Problems

    SG_TM800.book Page 75 Thursday, February 27, 2003 10:21 PM Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.

  • Page 84: Undetermined Problems

    System Check” on page 65): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...

  • Page 85: Index Of Aflash Bios Error Message

    SG_TM800.book Page 77 Thursday, February 27, 2003 10:21 PM Index of AFlash BIOS Error Message Error Message Hardware Error VPD Checksum Error BIOS Update Program Error System Error Without AC adapter Battery Low Chapter 4 Action in Sequence See “System Diagnostic Diskette” on page 45 Reboot the system and then restest with this diskette.
  • Page 86 SG_TM800.book Page 78 Thursday, February 27, 2003 10:21 PM Chapter 4...

  • Page 87: Chapter 5 Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 88: Exploded Diagram

    SG_TM800.book Page 80 Thursday, February 27, 2003 10:21 PM Exploded Diagram THE SYSTEM Chapter 5...
  • Page 89 SG_TM800.book Page 81 Thursday, February 27, 2003 10:21 PM Chapter 5...
  • Page 90 SG_TM800.book Page 82 Thursday, February 27, 2003 10:21 PM DVD ASSY NOTE: The exploded diagrams for CD-ROM, DVD-ROM and DVD-RW combo module are very similar. Therefor, we put only DVD ASSY exploded diagram for your reference. Please also refer to the FRU list below for more information on different models and part numbers.
  • Page 91 SG_TM800.book Page 83 Thursday, February 27, 2003 10:21 PM HDD (W/O HDD) ASSY Chapter 5...
  • Page 92 SG_TM800.book Page 84 Thursday, February 27, 2003 10:21 PM CATEGORY ADAPTER ADPATER DALTA 75W Delta ADP-75FBA PFC ADPATER LITEON 75W Lite-On PA-1750-02CA PFC BATTERY BATTERY SANYO LI-ION 8CELL 4400mAH SI-QT83 BATTERY SIMPLO LI-ION 8CELL (BATTERY PACK ZG14S2P, 4400mAH) BATTERY SANYO LI-ION 6CELL (MODEL NAME:3UF103450P-2-QC-20,3600 Mah) BOARD MODEM BOARD AMBIT U98M005.05...
  • Page 93 SG_TM800.book Page 85 Thursday, February 27, 2003 10:21 PM CATEGORY CABLES FFC - TOUCHPAD (M/B-- T/P BOARD-- LONG) FFC - TOUCHPAD (T/P BOARD-- T/P---SHORT) MODEM CABLE POWER CORD US (3 pin) POWER CORD PRC ( 3 Pin) POWER CORD KOERA ( Pin) POWER CORD Continetal ( 3 pin ) POWER CORD DANISH ( 3 pin ) POWER CORD ITALIAN ( 3pin )
  • Page 94 SG_TM800.book Page 86 Thursday, February 27, 2003 10:21 PM CATEGORY CASE/COVER/BRACKET ASSEMBLY MIDDLE COVER W/ NAME PLATE DIMM DOOR W/CAPTURED SCREW MINI PCI DOOR W/CAPTURED SCREW FRONT BEZEL UPPER CASE ASSY W/ TOUCHPAD LOWER CASE ASSY W/O SPEAKER IO SHIELDING PARTNAME 42.T24V5.001 42.T25V7.002...
  • Page 95 SG_TM800.book Page 87 Thursday, February 27, 2003 10:21 PM CATEGORY INTEL BANIAS 1.3GHz 1M 1.35V UFCPGA2 INTEL BANIAS 1.4GHz 1M 1.48V UFCPGA2 INTEL BANIAS 1.5GHz 1M 1.48V UFCPGA2 INTEL BANIAS 1.6GHz 1M 1.48V UFCPGA2 DVD-ROM DRIVE DVD-ROM MODULE 8X QSI SDR-083 DVD-ROM DRIVE 8X QSI SDR-083 DVD-ROM BEZEL FOR QSI CASE/COVER/BRACKET ASSEMBLY...
  • Page 96 SG_TM800.book Page 88 Thursday, February 27, 2003 10:21 PM CATEGORY DVD-RW COMBO DVD-RW COMBO MODULE 24X QSI SBW-242 DRIVE DVD-RW COMBO DVD/CDRW COMBO DRIVE 24X QSI SBW-242 DRIVE DVD-RW COMBO DVD-RW COMBO BEZEL FOR QSI DRIVE CASE/COVER/ OPTICAL DEVICE HOLDER BRACKET ASSEMBLY BOARD OPTICAL DEVICE BOARD...
  • Page 97 SG_TM800.book Page 89 Thursday, February 27, 2003 10:21 PM CATEGORY KEYBOARD KEYBOARD DARFON US International NSK-A641D 84KEYS KEYBOARD DARFON UK NSK-A640U 85KEYS KEYBOARD DARFON German NSK-A640G 85KEYS KEYBOARD DARFON Italian NSK-A640E 85KEYS KEYBOARD DARFON Chinese NSK-A6402 84KEYS KEYBOARD DARFON French NSK-A640F 85KEYS KEYBOARD DARFON Swiss/G NSK-A6400 85KEYS KEYBOARD DARFON Spanish NSK-A640S 85KEYS KEYBOARD DARFON Portuguese NSK-06 85KEYS...
  • Page 98 SG_TM800.book Page 90 Thursday, February 27, 2003 10:21 PM CATEGORY BOARD INVERTER BOARD W/MAYLAR E AMBIT T18I064.00 LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) CASE/COVER/BRACKET ASSEMBLY LCD BRACKET 14.1" RIGHT W/HINGE LCD BRACKET 14.1" LEFT W/HINGE MISCELLANEOUS LCD LATCH KIT W/SPRING LCD PANEL WITH LOGO 14" LCD BEZEL 14"...
  • Page 99 SG_TM800.book Page 91 Thursday, February 27, 2003 10:21 PM CATEGORY LCD MODULE 15" TFT XGA AU B150XG01 V2 LCD 15" TFT XGA AU B150XG01 V2 (spwg-B) CABLE LCD COAXIAL CABLE 15" FOR AU XGA BOARD INVERTER BOARD W/MAYLAR E AMBIT T18I064 BOARD LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) CASE/COVER/...
  • Page 100 SG_TM800.book Page 92 Thursday, February 27, 2003 10:21 PM CATEGORY BOARD LCD INVERTER W/MAYLAR (SUMIDA- IV12129/T) CASE/COVER/ LCD BRACKET 15" RIGHT W/HINGE BRACKET ASSEMBLY CASE/COVER/ LCD BRACKET 15" LEFT W/HINGE BRACKET ASSEMBLY MISCELLANEOUS LCD LATCH KIT W/SPRING CASE/COVER/ LCD PANEL WITH LOGO 15" BRACKET ASSEMBLY CASE/COVER/ LCD BEZEL 15"...
  • Page 101 SG_TM800.book Page 93 Thursday, February 27, 2003 10:21 PM CATEGORY PCMCIA SLOT Memory MEMORY SO-DIMM DDR266/256MB/0.14U /INFINEON HYS64D32020 GDL-7-B 256MB MICRON MT8VDDT3264HDG-265C3(16MX16) 256MB ELPIDA W30256A6EPI652A 512MB MICRON MT16VDDS6464HG-265B4 512MB INFINEON HYS64D64020GBDL-7-B 64MX64 (.14U) HEATSINK VGA SINK W/MYLAR READER SMART CARD READER SPAEKER SPEAKER ASSY (L&R) MISCELLANEOUS...
  • Page 102 SG_TM800.book Page 94 Thursday, February 27, 2003 10:21 PM CATEGORY SCREWS SCREW M2.0X2.5-I-NI-NYLOK SCREWS SCREW I2*3M-NIHY (M2L3) SCREWS SCREW M2.5X5.0-I-NI-NYLOK SCREWS SCREW I2.5*2.5M-BNIH(4.5,0.8) SCREWS SCREW M2.5X3-I-NI-NYLOK SCREWS SCREW I2.5*3M-BNIH(M2.5L3) SCREWS SCREW I2.5*4M-BKAGHY(M2.5L4) SCREWS SCREW M2.5*5-I(BNI)(NYLOK) SCREWS SCREW I2.5*6M-BNIHY(M2.5L6 I) SCREWS SCREW M2.5*7-I(NI,NYLOK) SCREWS SCREW M1.7X3.5-I-BZN...
  • Page 103 SG_TM800.book Page 95 Thursday, February 27, 2003 10:21 PM Chapter 5...

  • Page 104: Appendix A Model Definition And Configuration

    SG_TM800.book Page 96 Thursday, February 27, 2003 10:21 PM Model Definition and Configuration TravelMate 800 Series Model Country 800LCi PM 1.3G 800LCi USA & PM 1.3G Canada 800XC PM 1.3G 800XC PM 1.3G 802LCi AFE / PM 1.5G AMS / 802LCi USA &...

  • Page 105: Main Features

    X 1050 pixel, 16.7 million colors; 15.0" UGA TFT LCD with 1600 X 1200 pixel, 16.7 million colors 30GB or higher capacity Enhanced-IDE hard disk • Acer Media Bay hot-swappable 8X DVD ROM or 24X DVD/CD-RW combo or DVD-RW drive • module Embedded 10/100 Mbps Fast Ethernet;...
  • Page 106 SG_TM800.book Page 98 Thursday, February 27, 2003 10:21 PM Appendix A...

  • Page 107: Appendix B Test Compatible Components

    SG_TM800.book Page 99 Thursday, February 27, 2003 10:21 PM Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP and Windows 2000 environment.

  • Page 108: Microsoft® Windows® Xp Environment Test

    HDD:Iogear HI-SPEE HDD USB 2.0 EXTERNAL USB DVD/CD-RW (Pioneer DVR-104) Adaptec USB 2.0 PCMCIA card 3 COM GB LAN Hub Keyboard: Microsoft Natural K/B Acer JVPKBS-WIN K/B KeyPad: PC concepts keypad KB-5640 Mouse: Microsoft IntelliMouse Explorer Microsoft PS/2 Mouse COMPAQ Mouse Microsoft Serial Mouse 2.0 \C3KKS2...
  • Page 109 SG_TM800.book Page 101 Thursday, February 27, 2003 10:21 PM Item Specifications D-Link Fast Ethernet DFE-650 D-Link CardBus DE-660 3COM 10/100 16Bit LAN Card (3CCFE574BT) 3COM(DELL) 10/100 BAST-TX LAN Card (3CCFE575BT-D) 3COM 10/100 CardBus LAN Card (3CCFE575CT) 3COM 10M LAN Card (3CCE589ET) Xircom CreditCard Ethernet 10/100 (CE3B-100) Xircom CardBus Ethernet II 10/100 (CBE2-100)/32bit Pci_ Fast Ethernet Card FNW-3602-TX...
  • Page 110 Pantex 128MB SunDisk 10MB USB PORT USB Mouse: Microsoft Optical USB Mouse TARGUS Wheel Mouse Logitech Wheel Mouse Acer USB Mouse M012B0 USB Keyboard: Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 SILITEK K/B USB Camera: Dlink DSC 350...
  • Page 111 Diablo II Quake III World of Warcraft II Intel Access Point Microsoft Office 2K Microsoft Office XP Lotus Notes 4.6 WinFax10.0 Adobe Acrobat 5.0 Microsoft FrontPage2002 Bluetooth PDA: Fujisu SIMEMS PAD Pocket L00X Buletooth mobile phone: Sony Ericsson Acer Port Replicator...

  • Page 112: Microsoft® Windows® 2000 Environment Test

    HDD:Iogear HI-SPEE HDD USB 2.0 EXTERNAL USB DVD/CD-RW (Pioneer DVR-104) Adaptec USB 2.0 PCMCIA card 3 COM GB LAN Hub Keyboard: Microsoft Natural K/B Acer JVPKBS-WIN K/B KeyPad: PC concepts keypad KB-5640 Mouse: Microsoft IntelliMouse Explorer Microsoft PS/2 Mouse COMPAQ Mouse Microsoft Serial Mouse 2.0 \C3KKS2...
  • Page 113 SG_TM800.book Page 105 Thursday, February 27, 2003 10:21 PM Item Specifications D-Link Fast Ethernet DFE-650 D-Link CardBus DE-660 3COM 10/100 16Bit LAN Card (3CCFE574BT) 3COM(DELL) 10/100 BAST-TX LAN Card (3CCFE575BT-D) 3COM 10/100 CardBus LAN Card (3CCFE575CT) 3COM 10M LAN Card (3CCE589ET) Xircom CreditCard Ethernet 10/100 (CE3B-100) Xircom CardBus Ethernet II 10/100 (CBE2-100)/32bit Pci_ Fast Ethernet Card FNW-3602-TX...
  • Page 114 Pantex 128MB SunDisk 10MB USB PORT USB Mouse: Microsoft Optical USB Mouse TARGUS Wheel Mouse Logitech Wheel Mouse Acer USB Mouse M012B0 USB Keyboard: Microsoft Internet Keyboard Pro Gateway Keyboard SK-9910U Gateway Keyboard SK-9926 SILITEK K/B USB Camera: Dlink DSC 350...
  • Page 115 World of Warcraft II Intel Access Point Microsoft Office 2K Microsoft Office XP Microsoft Project 2000(TW) Lotus Notes 4.6 WinFax10.0 Adobe Acrobat 5.0 Microsoft FrontPage2002 Bluetooth PDA: Fujisu SIMEMS PAD Pocket L00X Buletooth mobile phone: Sony Ericsson Acer Port Replicator...
  • Page 116 SG_TM800.book Page 108 Thursday, February 27, 2003 10:21 PM Appendix B...

  • Page 117: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 118 SG_TM800.book Page 110 Thursday, February 27, 2003 10:21 PM Appendix C...

  • Page 119: Index

    SG_TM800.book Page 111 Thursday, February 27, 2003 10:21 PM AC Adapter ACPI 1.0a AFLASH Utility 25, 26 Audio Battery Battery Pack BIOS package password control ROM size ROM type vendor Version BIOS Setup Utility BIOS Supports protocol 33–?? BIOS Utility Basic System Settings Navigating Onboard Device Configuration...
  • Page 120 SG_TM800.book Page 112 Thursday, February 27, 2003 10:21 PM LAN/Modem Combo Machine Disassembly Memory Check Model Definition Modem num lock on indicator Online Support Information Panel Bottom left Rear right Parallel Port PC Card Power System Check Battery Pack 66, 67 Power Adapter Processor Second Level Cache...
  • Page 121 SG_TM800.book Page 113 Thursday, February 27, 2003 10:21 PM Index...

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