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HP Pavilion DM4t-1100 Maintenance And Service Manual
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HP Pavilion DM4t-1100 Maintenance And Service Manual

Entertainment pc
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  • Page 1 HP Pavilion dm4 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 MSG revision history Revision Publication date August 2010 Description ● Updated commodities in the following location: on page Updated bottom components illustration in the following location: ● components on page Updated the component replacement procedures for the hard drive in the ●...
  • Page 4 MSG revision history...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 5 Identifying the hardware ... 5 Top components ... 5 TouchPad ... 5 Lights ... 6 Power button and fingerprint reader ... 7 Keys ... 8 Front components ... 8 Right-side components ...
  • Page 8 Component replacement procedures ... 40 Serial number ... 40 Computer feet ... 41 Battery ... 42 SIM ... 43 Memory module ... 44 RTC battery ... 46 WLAN module ... 47 WWAN module ... 52 Hard drive ... 54 Optical drive ... 56 Keyboard ...
  • Page 9 System resource specifications ... 96 7 Backup and recovery ... 97 Creating recovery discs ... 97 Backing up your information ... 98 Using Windows Backup and Restore ... 100 Using system restore points ... 100 Performing a recovery ... 101 Recovering from the recovery discs ...

  • Page 11: Product Description

    Processors Chipset Graphics Panel Memory Description HP Pavilion dm4 Entertainment PC Intel® Core™ i7 processor 620M, 2.66-GHz (SC turbo up to 3.33 GHz), 4-MB L3 cache Intel Core i5 processors 540M, 2.53-GHz (SC turbo up to 3.06 GHz), 3-MB L3 cache 520M, 2.40-GHz (SC turbo up to 2.93 GHz), 3-MB L3...
  • Page 12 160-GB ● Supports the following 9.5-mm (0.50-in) tray load, fixed, SATA drive: DVD±R/RW SuperMulti DL Drive HP TrueVision Low light, fixed (no tilt), activity LED 640 × 480 by 24 frames per second One microphone, digital Noise suppression Dolby Advanced Audio, HD audio...
  • Page 13 Category Description Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter Integrated WWAN and GPS function: Qualcomm module with two antennas 5 band antenna support: 2100/1800/1900/800/900 with additional GPS band External media card 5-in-1 Digital Media Slot;...
  • Page 14 Category Operating system Serviceability Chapter 1 Product description Description Fingerprint reader with Digital Persona Software Support Preinstalled: Windows 7 Professional (64 bit) Windows 7 Home Premium (64 bit) Windows 7 Home Basic (32 and 64 bit) FreeDOS RedFlag End-user replaceable parts: AC adapter Battery (system) Hard drive...

  • Page 15: External Component Identification

    External component identification Identifying the hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: Select Start >...

  • Page 16: Lights

    Lights Component Power light Mute light Wireless light Caps lock light TouchPad light Fingerprint reader light Chapter 2 External component identification Description White: Power is on. ● Blinking White: The computer is in the Sleep state. ● NOTE: Another power light is located on the left side of the computer. Amber: Speaker sound is off.

  • Page 17: Power Button And Fingerprint Reader

    Power button and fingerprint reader Component Power button* Fingerprint reader *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Description When the computer is off, press the button to turn on the ●...

  • Page 18: Keys

    Keys Component Windows logo key Windows applications key Action keys Front components Chapter 2 External component identification Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer.

  • Page 19: Right-Side Components

    Component Digital Media Slot Speakers (2) Right-side components Component Optical drive light Optical drive USB ports (2) Battery light Power connector Description Supports the following optional digital card formats: Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ●...

  • Page 20: Left-Side Components

    Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. White: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection ● has temporarily parked the hard drive. On: Power is on. ●...
  • Page 21 Component (10) HDMI port (11) Combo eSATA/USB port Description Connects an optional HDMI device. Connects an optional USB device or high- performance eSATA components, such as an eSATA external hard drive. Left-side components...

  • Page 22: Display Components

    Display components Component Internal display switch Webcam light Webcam Internal microphone Chapter 2 External component identification Description Turns off the display if the display is closed while the power is on. White: The webcam is in use. Records video and captures still photographs. Record sound.

  • Page 23: Bottom Components

    Bottom components Component Battery bay Battery release latch Vents (6) Hard drive bay Memory/Wireless module compartment Description Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Wireless Antennas

    Wireless antennas On select computer models, at least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Component WLAN antennas (2)* WWAN antennas (2)* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 25: Additional Hardware Components

    Additional hardware components Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by region and country. Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Description 35.56 cm (14.0-in), WXGA, HD, BrightView display assembly NOTE: Display assembly components on page 25 internal component spare part information. For use in models equipped with WWAN For use in models not equipped with WWAN Keyboards For use in Brazil For use in English and French Canada For use in Europe, the Middle East, and Asia For use in France...
  • Page 29 NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. (13) HP un2420 Broadband Module (WWAN) (14) WLAN modules Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US...
  • Page 30 Item Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea,...
  • Page 31 Item Description Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter For use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,...
  • Page 32 Item Description Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros,...
  • Page 33 Item Description Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa...
  • Page 34 Item Description 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM 160-GB solid-state drive (19) DVD±RW SuperMulti DL Drive (12.7 mm optical drive, fixed) Chapter 3 Illustrated parts catalog Spare part number 608218-001 608217-001 608216-001 608215-001 608221-001...

  • Page 35: Display Assembly Components

    Display assembly components Item Description Display bezel Webcam module Display panel, Brightview, high-definition, 35.56 cm (14.0-in) (includes display panel cable) For use in models without WWAN For use in models with WWAN Spare part number 608209-001 615744-001 608206-001 613666-001 Display assembly components...

  • Page 36: Plastics Kit

    Item Description Display hinge cover (4a) Webcam cable (4b) Antennas and cables Display hinge cover Display bracket Display back cover Display Screw Kit (not illustrated; includes screws and screw covers) Plastics Kit Item Description Plastics kit Wireless/memory module mini-card compartment cover (includes captive screw) Hard drive bay cover (includes captive screws) Chapter 3 Illustrated parts catalog Spare part number...

  • Page 37: Mass Storage Devices

    Mass storage devices Item Description Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive Hard drive (include hard drive bracket) NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001. 750-GB, 5400 RPM 640-GB, 7200 RPM 640-GB, 5400 RPM 500-GB, 7200 RPM...

  • Page 38: Miscellaneous Parts

    Miscellaneous parts Description AC adapters 90-W Smart AC adapter with power factor correction (PFC), RC/V 3W 90-W AC adapter with power factor correction (PFC), RC/V EM 3W 65-W Smart AC adapter, RC/V 3W 65-W Smart AC adapter with power factor correction (PFC), RC/V EM 3W Power cord, AC, 3 wire, black, 1.83-m For use in Argentina For use in Australia...

  • Page 39: Sequential Part Number Listing

    Power cord, AC, 3-pin, black,1.83-m, for use in South Korea 490371-D01 Power cord, AC, 3-pin, black,1.83-m, for use in Argentina 490371-D61 Power cord, AC, 3-pin, black,1.83-m, for use in India 531993-001 HP un2420 Broadband Module (WWAN) 537921-001 Bluetooth module without cable Spare part number 608228-001 608234-001...
  • Page 40 Spare part Description number 580101-001 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central...
  • Page 41 Spare part Description number 593530-001 Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland,...
  • Page 42 Spare part Description number 600370-001 Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica,...
  • Page 43 Spare part Description number 608208-001 Display enclosure 608209-001 Display bezel 608210-001 Display hinge cover 608211-001 Display Cable Kit 608212-001 Display Screw Kit 608214-001 Display bracket (with hinges) 608216-001 250-GB, 7200 RPM hard drive 608217-001 320-GB, 7200 RPM hard drive 608218-001 500-GB, 7200 RPM hard drive 608219-001 640-GB, 5400 RPM hard drive...
  • Page 44 Spare part Description number 608227-001 Misc Cable Kit (includes Bluetooth module cable and hard drive cable) 608228-001 Rubber feet 608229-001 Fan/heat sink for use in models with UMA graphics (includes replacement thermal material) 608231-001 Fan/heat sink assembly for use in models with discrete graphics (includes replacement thermal material) 608232-001 Speaker assembly (includes cable) 608233-001...

  • Page 45: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 47: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 48: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 49: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 50: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 51: Computer Feet

    Computer feet Description Rubber Feet Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Spare part number 608228-001 Component replacement procedures...

  • Page 52: Battery

    Battery Description 9-cell, 93-WH (2.80-Ah) Li-ion 6-cell, 55-WH (2.55Ah) Li-ion 6-cell, 62-WH (2.80-Ah) Li-ion Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 53: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 54: Memory Module

    Memory module Description 4096-MB, PC3 10600, 1333-MHz 2048-MB, PC3 10600, 1333-MHz 1024-MB, PC3 10600, 1333-MHz Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 56: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 57: Wlan Module

    WLAN module NOTE: The WLAN module and the WWAN module are not interchangeable. Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso,...
  • Page 58 Description Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter For use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,...
  • Page 59 Description Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic,...
  • Page 60 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 61 Reverse this procedure to install a WLAN module. Component replacement procedures...

  • Page 62: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description HP un2420 Broadband Module (WWAN) Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the WWAN module (3) by pulling it away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. Reverse the above procedure to install the WWAN module. Component replacement procedures...

  • Page 64: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001. Description 750-GB, 5400 RPM 640-GB, 7200 RPM 640-GB, 5400 RPM 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM...
  • Page 65 Lift the hard drive out of the hard drive bay (2). If it is necessary to replace the hard drive bracket (also called the protective cover), disconnect the hard drive cable (1) from the hard drive. Remove the four Phillips PM3.0×3.0 screws (2) and cover (3) only If the hard drive does not already have these components preassembled.

  • Page 66: Optical Drive

    Optical drive Description DVD±RW SuperMulti DL Drive Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 67 Firmly pull outward on the open tray (2) until the drive slides out. Press the bezel release button (1), lift the bezel at an angle (2), and remove the bezel (3). If it is necessary to replace the optical drive bracket, position the optical drive with the optical drive bracket toward you.

  • Page 68: Keyboard

    Keyboard Description Keyboard for use in Brazil Keyboard for use in English and French Canada Keyboard for use in Europe, the Middle East, and Asia Keyboard for use in France Keyboard for use in Germany Keyboard for use in Japan Keyboard for use in Latin America Keyboard for use in the Netherlands Keyboard for use in Saudi Arabia...
  • Page 69 Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. Turn the computer right-side up with the front toward you. Open the computer as far as possible. Release the top edge of the keyboard by lifting it up to disengage the keyboard from the tabs on the top cover (1).

  • Page 70: Top Cover

    Top cover Description Top cover (includes Touchpad and bracket, button board, and cable) Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 71 Remove the six Phillips PM2.0x2.0 broadhead screws that secure the top cover to the base enclosure. Turn the computer right-side up with the front toward you. Open the computer as far as possible. Remove the four Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure, and then disengage the top cover from the base enclosure and lift the top cover up enough to gain access to the cables.
  • Page 72 Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). Release the ZIF connector to which the fingerprint reader board cable is connected and disconnect the cable from the system board (3). Remove the top cover from the base enclosure.

  • Page 73: Fingerprint Reader Board

    Fingerprint reader board Description Fingerprint reader board Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 74 Remove the fingerprint reader board (4) from the top cover. Reverse the above procedure to install the fingerprint reader board. NOTE: To reinstall, place the board into the slot, and then place the bracket over it by setting the right side of bracket into the slots. Then replace the screw. Chapter 4 Removal and replacement procedures...

  • Page 75: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: Display Assembly

    Reverse the above procedure to install the power button board. Display assembly Description 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models equipped with WWAN 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models not equipped with WWAN Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 77 Remove the display assembly (4). NOTE: In the left main display hinge, screws populate the right and left holes in the hinge (no screw in the middle hole). In the right main hinge, screws populate the left two holes in the hinge. If it is necessary to remove the display brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure the brackets to base enclosure, and the remove the brackets (2).
  • Page 78 If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws. The display screw covers are included in the Display Screw Kit, spare part number 608212-001. (1) Two Mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×5.0 screws Flex the inside edge of the top (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 79 Remove the cable from the routing path (2) along the bottom of the enclosure, disconnect the display panel cable from the HP logo light cable (3), and then lift the panel from the enclosure (4). The display panel is available using the spare part number 608206-001 for models without WWAN and 613666-001 for models with WWAN.
  • Page 80 Peel back the tape that secures the display cable to the display (2). Unplug the display cable from the display (3). Remove the display cable from the display (4). The display cable is available in the Display Cable Kit, spare part number 608211-001. If it is necessary to replace the display bracket and hinges, remove the two Phillips PM2.5×5.0 screws (1) that secure the brackets to the display.
  • Page 81 Remove the wireless antennas and cables (3) from the display enclosure. The wireless antennas and cables are included in the Display Cable Kit, spare part number 608211-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 82: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 83: Power Connector Cable

    Reverse this procedure to install the USB board. NOTE: When reinstalling note that the screw goes into the upper hole. Power connector cable Description Power connector cable (includes cable and connector) Before removing the power connector cable, follow these steps: Shut down the computer.
  • Page 84 Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 85: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. Description Bluetooth module Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 86 Remove the Bluetooth module and cable from the slot in the base enclosure (3), while noting the cable routing path atop the speaker (4). Reverse the above procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures...

  • Page 87: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 88 Lift the speaker assembly straight up (3) to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures...

  • Page 89: System Board

    System board NOTE: All system board kits include replacement thermal material. Description System board for use in models with 1 GB of discrete graphics memory System board for use in models with 512 MB of discrete graphics memory System board for use in models with UMA graphics When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: SIM (see...
  • Page 90 USB board (see Power connector cable (see Turn the computer upright with the left side toward you. Remove the three Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Loosen the captive screw in the fan sink that secures the system board (2). Lift the right side of the system board (3).

  • Page 91: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: All fan/heat sink assembly kits include replacement thermal material. Description Fan/heat sink assembly for use in models with UMA graphics Fan/heat sink assembly for use in models with discrete graphics NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer.
  • Page 92 NOTE: Steps 1 through 4 apply to computers with discrete subsystem memory on the system board. Steps 5 through 7 apply to computers with UMA subsystem memory. Turn the system board upside down. Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the six Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board.
  • Page 93 Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly (1), (3) and the processor (2) and graphics processor (3) on the system board each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled.
  • Page 94 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 95 Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surface of the processor component (1) and the fan/heat sink assembly (2) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits.

  • Page 96: Processor

    Processor NOTE: All processor spare part kits include thermal material. Description Intel Core i7 620M Dual Core processor (2.26-GHz, 4-Mb L3 cache) Intel Core i5 540M Dual Core processor (2.53-GHz, 3-MB L3 cache) Intel Core i5 520M Dual Core processor (2.40-GHz, 3-MB L3 cache) Intel Core i5 450M Dual Core processor (2.40-GHz, 3-MB L3 cache) Intel Core i5 430M Dual Core processor (2.26-GHz, 3-MB L3 cache) Before removing the processor, follow these steps:...
  • Page 97 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 98: Setup Utility

    Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. NOTE: The fingerprint reader cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 99: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the ●...

  • Page 100: Exiting Setup Utility

    NOTE: Your password, security, and language settings are not changed when you restore the factory default settings. Exiting Setup Utility You can exit Setup Utility with or without saving changes. To exit Setup Utility and save your changes from the current session: ●...

  • Page 101: Setup Utility Menus

    Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...

  • Page 102: Diagnostics Menu

    Select Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Chapter 5 Setup Utility To do this Enable/disable Fan Always On. When enabled, the computer fan will always be on.

  • Page 103: Specifications

    Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE:...

  • Page 104: Cm (14.0-In) Display Specifications

    35.56-cm (14.0-in) display specifications Dimensions Active diagonal size Active area Resolution Weight Contrast ratio Luminance Luminance uniformity Lifetime (1/2 luminance) Backlight Response time Surface treatment Total power consumption Viewing angle Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track...

  • Page 105: Dvd±Rw Supermulti Double-Layer Drive Specifications

    Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc...

  • Page 106: System Resource Specifications

    System resource specifications You can use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses.

  • Page 107: Backup And Recovery

    HP Recovery drive is listed in the window. Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 108: Backing Up Your Information

    NOTE: The external hard drive must be connected to a USB port on the computer, not to a USB port on an external device such as a hub. You will need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs ●...
  • Page 109 Open a word-processing document, and then select Edit > Paste. Save the document. You can back up your information to an optional external hard drive, a network drive, or discs. ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, ●...

  • Page 110: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 111: Performing A Recovery

    NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
  • Page 112 To restore the system from the partition, follow these steps: Access Recovery Manager in either of the following ways: Select Start > All Programs > Recovery Manager > Recovery Manager. ● – or – Turn on or restart the computer, and then press ●...

  • Page 113: Connector Pin Assignments

    Connector pin assignments Audio-out (headphone) Audio-in (microphone) Signal Audio out, left channel Audio out, right channel Ground Signal Audio signal in Audio signal in Ground Audio-out (headphone)

  • Page 114: External Monitor

    External monitor Chapter 8 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 115: Network)

    RJ-45 (network) HDMI Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0–...

  • Page 116: Universal Serial Bus

    Universal Serial Bus Chapter 8 Connector pin assignments TMDS clock+ TMDS clock shield TMDS clock– No connect DDC clock DDC data Ground +5V power Hot plug detect Shell Signal +5 VDC Data - Data + Ground...

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 118 Country/region South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 119: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 120 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 121 Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 122 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside-down. WARNING! backlight to avoid damaging this component and causing exposure to the mercury.
  • Page 123 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 124 Remove the LCD panel. Recycle the LCD panel and backlight. Chapter 10 Recycling...

  • Page 125: Index

    Index Symbols/Numerics 1394 Power Saving 91 AC adapter identifying 15 spare part numbers 28, 34 action keys, identifying 8 administrator password 91 antennas 14 applications key, Windows 8 audio, product description 2 audio-in (microphone) jack identifying 10 pin assignments 103 audio-out (headphone) jack identifying 10 pin assignments 103...
  • Page 126 product description 1 removal 69 spare part number 69 Display Screw Kit, spare part number 26, 33 display specifications 94 drive light 10 drives boot order 92 preventing damage 36 DVD±RW SuperMulti DL Drive removal 56 spare part number 33 spare part numbers 24, 27 specifications 95 electrostatic discharge 37...
  • Page 127 removal 56 spare part numbers 24, 27, 56 specifications 95 packing guidelines 38 passwords 91 performing a recovery 101 plastic parts 35 Plastics Kit spare part number 34 Plastics kit contents 26 spare part number 26 pointing device, product description 3 ports eSATA/USB 11 product description 3...
  • Page 128 tools required 35 top cover removal 60 spare part number 18, 33, 60 TouchPad buttons 5 TouchPad light, identifying 6 TouchPad on/off button, identifying 5 TouchPad zone, identifying 5 transporting guidelines 38 USB board removal 72 spare part number 18, 34, 72 USB ports identifying 9 pin assignments 106...

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