To avoid electric shock, do not open the power supply. There are no user serviceable parts inside. This HP PC is a class 1 laser product. Do not attempt to make any adjustment of the laser units. English...
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Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way.
1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. Computer 1 When you receive your PC, unpack all the components. 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories.
Connecting the Mouse, Keyboard and Display Connect the mouse, keyboard, and display to the back of the computer. Tighten the display cable attachment screws. The connectors are shaped to go in one way only. Connect the printer cable to the back of the computer and tighten the attachment screws.
Let your Network Administrator know you are connecting your PC to the network. Connect the network cable to the RJ-45 UTP (Unshielded Twisted Pair) LAN connector. 10/100BT Connector To enable your network connection, refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program. English...
Connecting Audio Accessories WARNING To avoid discomfort from unexpected noise, always turn the volume down before connecting headphones or speakers. Listening to loud sounds for prolonged periods may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put on the headphones, slowly increase the volume until you find a comfortable listening level, and leave the volume control in that position.
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1 Setting Up and Using Your PC Connecting Audio Accessories The multimedia rear panel has an audio Line In jack, an audio Line Out jack, and a MIDI interface connector (“JOYSTICK”). An additional headphones jack and an additional microphone jack are also on the rear panel.
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1 Carefully remove the CD-ROM drive’s front bezel. 2 Replace it with the universal front bezel. You will find a spare universal front bezel inside your PC, or you can order one from an authorized HP reseller. English...
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations.
This light glows/flickers when your hard disk drive is being accessed. The hard disk activity light will also work if you install a second IDE hard disk drive (supplied by HP). However, if you replace this drive with a SCSI hard disk drive, this light will not illuminate.
3 If you have set a password in the PC’s Setup program and the option At Start-up POST has completed. If the Password prompt is displayed, type your password and press English to view the HP Summary Screen. If is selected, the password prompt displays after the to be able to use the PC.
When the PC is switched on, the Vectra Logo is displayed. The PC performs a Power-On-Self-Test (POST). Press view the POST details in the HP Summary Screen (refer to chapter If an error is detected during the Power-On-Self-Test, the PC will automatically display the error.
PC performs a system shutdown. Refer to the preloaded online documents for more information about the preloaded HP software which provides this data protection feature. English...
1 Setting Up and Using Your PC Using the Flexible Disk Drive Using the Flexible Disk Drive Your PC has a flexible disk drive for 3½-inch flexible disks. Ensure that you insert the flexible disk correctly when using the drive. Inserting a disk Ejecting a disk English...
PC when the keyboard is locked—you must type the password and press keyboard (refer to "Power-On Password", in the HP Setup program). If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items.
PC when the keyboard is locked—you must type the • password and press "Power-On Password", in the HP Setup program). If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items.
• Inside your PC—describes the basic parts of your PC and how to • optimize performance HP support—similar to chapter 4 in this User’s Guide • Glossary. • Users of Windows 95 and Windows NT 4.0 can access this information by opening the Start menu in the task bar and selecting Help.
How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.
2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Main Memory Modules (SDRAM): 16 MB kit SDRAM modules 32 MB kit SDRAM modules 64 MB kit SDRAM modules One or Two Free Front-Access Device Shelves Zip Drive Tape Drive CD-ROM Drive (already installed on some models)
Removing and Replacing the Cover WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again. Removing the Cover 1 Switch off the display and the PC.
2 How to Install Accessories In Your PC Removing and Replacing the Cover Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories. 2 Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover.
Moving and Replacing the Power Supply You must move the power supply to access the rear drive shelves and the additional accessory board slot. Removing the power supply also improves access to the drive connectors and cables. Moving the Power Supply 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network.
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Replacing the Power Supply 1 Before replacing the power supply, ensure that all new drives have been correctly installed and that all data and power cables are properly connected and correctly routed.
Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
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5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration (refer to chapter 3 for instructions on viewing the HP Summary Screen).
Installing an OverDrive Processor You can install an Intel OverDrive your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. Removing the Processor 1 Disconnect the power cords from the power outlets, and disconnect the PC from any telecommunications network.
2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing the New Processor 1 Locate the corner markers: a on the processor—a dot or notch (“broken corner”) b on the processor socket—a dot. 2 Position the processor over the socket, with it’s corner marker facing the corner marker on the socket.
Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. NOTE You can install a non-IDE hard disk drive or CD-ROM device, but it will need an accessory board and driver software (usually supplied with the device).
After installing a second IDE drive, or after installing any flexible disk drive, you will need to verify that your PC has correctly identified the new configuration, by viewing the HP Summary Screen (refer to chapter 3 for instructions on viewing the summary screen). If the...
Refer to your operating system documentation for details. For information on how to obtain the latest available drivers from HP, refer to chapter 5. Installing an IDE Hard Disk Drive in the Top Rear Shelf The top rear shelf is located under the power supply. You can use this shelf for a 3.5-inch hard disk drive.
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2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the rear tray by sliding it forward about 1.5 cm ( lifting it up and out. 5 Align the disk drive with the holes in the tray, making sure that the drive connectors are on the open end of the tray.
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9 Install any other accessories before replacing the power supply and cover. Reconnect all cables and power cords. 10 Verify the new configuration by checking the HP Summary Screen (refer to chapter 3 for instructions on viewing the Summary Screen).
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an IDE Hard Disk Drive in the Bottom Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow.
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5 Remove the tray by pushing it from the inside and sliding it through the rear of the computer. 6 If there is a disk drive on the tray (and you want to replace it), remove the drive by unscrewing it from the back of the tray. 7 Secure the new drive onto the tray with the screws provided.
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11 Install any other accessories before replacing the power supply and cover. Reconnect all cables and power cords. 12 Verify the new configuration by checking the HP Summary Screen (refer to chapter 3 for instructions on viewing the Summary Screen).
Installing a CD-ROM, Tape or Zip Drive in a Front Shelf WARNING To avoid electric shock and harm to your eyes by laser light, do not open the laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit.
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7 If the drive to install has a tray, attach the drive onto the tray. Many devices, such as the HP Zip drive, require an HP-supplied tray before they can be installed. CD-ROM drives do not require a tray.
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8 Lower the drive into the free groove of the mounting bracket (ensure that the top of the drive is facing the right way). Use the two pins on the mounting bracket to slot the drive into place. 9 Position the other mounting bracket on top, aligning it properly so that it clicks into place.
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17 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 18 Verify the new configuration by checking the HP Summary Screen (refer to chapter 3 for instructions). English...
Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
2 How to Install Accessories In Your PC Installing Accessory Boards Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play you will need to configure the board before your PC can use it. Refer to the documentation supplied with the operating system for details on your operating system’s capabilities and restrictions concerning how to configure non-Plug and Play accessory boards.
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2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to previous page) Step 3: Unscrew the retaining bracket. Step 5: Remove slot cover. Step 7: Slide board into the slot. Step 8: Replace the retaining bracket. (Ensure boards are correctly aligned.) English...
2 Turn the key to lock the cable to the PC. 3 Remove the key and store it in a safe place. NOTE The Kensington security cable is not an HP accessory. It cannot be ordered from HP. Contact your reseller for more information. English...
Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. If you are unable to solve your problem after following the advice in this chapter, refer to the “Hewlett Packard Support and Information Services” chapter.
To Go to the HP While the Vectra logo appears on your display, press you to the HP Summary Screen. The Summary Screen will appear for Summary Screen only a short time. To retain the screen indefinitely (until you decide to...
The latest version of this utility can be obtained from HP Electronic Information Services, available 24 hours per day, 7 days per week. To access these services you should connect to the HP World Wide Web Site at http://www.hp.com./go/vectrasupport/ 3 Troubleshooting Your PC...
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To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket. This can then be sent, via email or fax, to your local or HP-dedicated Support Agent. For more information on how to use this utility, refer to the Vectra Hardware Diagnostics User's Guide, available on the HP World Wide Web Site, at http://www.hp.com./go/vectrasupport/...
If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and if: Your PC’s display is blank and there are no error messages • A POST error message is displayed. •...
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3 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network.
If a POST Error Message is Displayed The Power-On-Self-Test (POST) can detect both an error and a change to the configuration. In either case, an error code and short description are displayed. Depending on the message, you will have one or more of these choices: Press to ignore the message and continue.
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3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC’s Configuration Memory If the PC starts and the POST still displays an error, clear the current configuration memory values and restore the default values: 1 Turn off the PC, disconnect the power cables, and remove the cover. Disconnect the PC from any telecommunications network.
If Your Display is Blurred or Unreadable This can happen if the video refresh rate is too high for your display. Use the HP Setup program to decrease the refresh rate for the video mode you are using. 3 Troubleshooting Your PC...
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Check that you have entered a password if you have set the keyboard • and mouse to “locked”. You can change this setting in the Setup program. Refer to "Security Menu Items" (refer to "Using the HP Setup Program", on page 44). Check that the brightness and contrast controls are properly set.
You can change this setting in the Setup program. Refer to "Security Menu Items" (refer to "Using the HP Setup Program", on page 44). If Your Mouse Does Not Work Ensure that the mouse is correctly connected.
Check that the flexible disk drive has been enabled in Setup. • Flexible disk drive (refer to “Hardware Protection Submenu • (Security group)” in the HP Setup program—see "Using the HP Setup Program", on page 44) Boot on flexible disk drive (refer to "Start-up Center Submenu •...
• "Hardware Protection Submenu (Security group) in the HP Setup program—see "Using the HP Setup Program", on page 44). There is also an option in the Setup program that lets you disable or enable boot on hard disk drive (refer to "Boot Devices Security Submenu (Security group)"...
Check that a CD is inserted in the drive. • Verify that the CD-ROM is declared as “CD” in the Setup program • (refer to "IDE Devices Submenu (Advanced group)" in the HP Setup program—see "Using the HP Setup Program", on page 44). Verify that the •...
CD-ROM Drive Door Does Not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD-ROM disk using the manual eject button: 1 If the CD-ROM drive manual eject button is not visible, remove the front bezel covering the CD-ROM drive.
If You Have Forgotten Your Password If You Have Forgotten Your Password NOTE Use these instructions if the passwords were set with the HP Setup program. If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC.
If Your PC Has a Software Problem If Your Application Software Does Not Work If the indicator light over the power switch is illuminated, but some software won’t run: Refer to the operating system and application software manuals. • If Windows does not run properly, refer to the Windows manual for •...
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Check that the output volume is not set to zero. Use the volume control on the front panel. Make sure the headphones are not connected Running Any directly to the CD-ROM drive (see the connection information in Applications...
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Audio Input from the Check that the microphone specifications meet the requirements of the 16-bit sound components. The microphone should be a 600-ohm Microphone is Too Low, electret type. or No Audio At All Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated.
Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way.
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3 Troubleshooting Your PC Changing the Battery External Battery You can also install an external battery in the PC, which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer’s cover, connect the external battery cable to the battery connector on the system board.
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3 Troubleshooting Your PC Changing the Battery English...
4 Technical Information Technical Information Technical Information System Board Switches System Board Switches Switch Switch function: 1 — 2 Reserved 3 — 4 Processor speed, see next table 5 — 6 Reserved Clear Password: Open = Normal Operation (default) Closed = Clear User and Administrator passwords Clear Config: Open = Normal Operation (default—you can change the configuration in the Setup program)
Power Consumption Operating without input/output Standby NOTE When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero. The special on/off method used by this PC considerably extends the lifetime of the power supply.
4 Technical Information Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 IRQ1 The IRQ, DMA, and IRQ2 I/O address IRQ3 mappings shown IRQ4 here are for a PC IRQ5 with a basic IRQ6 configuration.
To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and...
HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP’s three-year SupportPack is available from your local reseller.
5 Hewlett Packard Support and Information Services HP Support Assistant CD-ROM HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities.
The HP Systems Forum on CompuServe is an on-line service, accessible via modem. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products.
• This will load the HP Home Page directly onto your screen. In the HP Forum you can ask and answer questions about HP products and you can also download drivers, software application notes, or utilities for HP products.
Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1). HP World Wide Web Site The HP World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips.
Hewlett-Packard Information Services HP FAXback on Demand—HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are then faxed to you. To access this service, you can use a touch-tone...
Contact your authorized HP reseller for assistance in selecting the • appropriate driver. If your reseller is unable to help you, call HP FIRST for the most up- • to-date list of drivers (request document number 19950). 5 Hewlett Packard Support and Information Services...
HP or HP authorized service outlet. HP telephone support for your Vectra PC is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre-loaded operating system.
Hewlett-Packard Telephone Support HP North American Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. Customer Support Center The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Monday to Friday, 8:30 am to 6:00 pm Central European time.
The charge begins AFTER you have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be applied. In the US please call the appropriate number listed below.
• increase network uptime. • You can purchase the HP NPS service as an annual contract, billable in advance annually, bi-annually, quarterly, or at an hourly rate. This contract service provides unlimited toll-free access to HP Response Center Engineers (RCEs).
The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Basic Parts and labor for HP Three years from Warranty products: date of purchase. first year on-site, second and third year return to HP.
Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here.
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5 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters English...
Glossary 10/100Base-T Refers to support for both 100Base-T and 10Base-T on the same network interface. 100Base-T Refers to the 100 Mbit/s Ethernet network technology over category 5 UTP (unshielded twisted pair) cable that is compatible with the proposed IEEE 802.3 standard for 100 Mbits per second.
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Glossary device driver Software that enables the computer to interface with a specific peripheral, such as a printer or display. Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer.
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Glossary LAN Local Area Network. A general- purpose communications network that interconnects a variety of devices within a limited geographical area. A LAN might connect computers on adjacent desks, within a building, or within several buildings of a campus. mass storage Any device used to store large amounts of data.
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Glossary resolution A measure of the visible detail on a screen or printout. Screen resolution is measured in ‘pixels across’ by ‘pixels down’ by ‘number of colors’. Printer resolution is measured in dpi (dots-per-inch). ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently.
5 problems, 60 battery changing, 62 BBS library access numbers, 75 BIOS defined, 85 obtaining via HP BBS, 75 obtaining via World Wide Web, 75 ordering by mail, 77 defined, 85 cables keyboard, 3 cache defined, 85 CD-ROM drive...
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Index installing 5.25-inch drive, 32 installing in bottom rear shelf, 32 installing in front shelf, 35 installing in top rear shelf, 29 information finding additional, 16 information services, 73 Initializing software, 11 installing 3.5-inch hard disk drive, 29, 32 5.25-inch hard disk drive, 32 accessories, 17 accessories, types, 18 accessory boards, 39...
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2 troubleshooting, 43 true color, 88 Ultra ATA defined, 88 unpacking the PC, 2 for HP World Wide Web site, 75 using control panel, 9 flexible disk drive, 13 power management, 16 VESA connector, 40 World Wide Web...
Manufacturer’s Address: 5 Avenue Raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VE 4/xxx Conforms to the following Product Specifications: SAFETY International: Europe: CISPR 22: 1993 /EN 55022: 1994 Class B...
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Remplacer uniquement avec une pile du même type ou d’un type équivalent recommandé par HP. La pile de cet ordinateur est une pile au lithium qui ne contient pas de métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas la jeter dans les ordures ménagères mais la rendre au magasin ou vous l’avez achetée, ou revendeur où...
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HP can also take your old PC back for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to one of HP’s recycling facilities in Europe or the USA.
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If the product is not normally sold by HP in the country of use, it must be returned to the country of purchase for service.
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Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6.
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CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft End User License Agreement (EULA).
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Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.
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