Related Manuals for HP EliteBook Ultra G1q
Summary of Contents for HP EliteBook Ultra G1q
- Page 1 Maintenance and Service Guide HP EliteBook Ultra G1q 14 inch Notebook AI SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
- Page 2 HP Inc. to be bound by the terms of the HP End Not all features are available in all editions or under license. Microsoft and Windows are User License Agreement (EULA).
- Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
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Page 4: Table Of Contents
Grounding the work area......................................21 Recommended materials and equipment..............................21 Cleaning your computer........................................22 Enabling HP Easy Clean (select products only) ............................22 Removing dirt and debris from your computer............................22 Cleaning your computer with a disinfectant............................... 23 Caring for wood veneer (select products only) ............................24... - Page 5 Backing up information and creating recovery media........................... 54 Using Windows tools for backing up................................. 54 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......54 Restoring and recovering your system..................................54 Creating a system restore ...................................... 55 Restoring and recovery methods ..................................
- Page 6 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................. 59 Starting HP PC Hardware Diagnostics UEFI ............................... 59 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................60 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................60 Downloading the latest HP PC Hardware Diagnostics UEFI version................
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Page 7: Product Description
Poly Studio Dual speakers Supports HP Audio Boost 2.0 HP 5 MP Camera: indicator 1× infrared (IR) LED, BSI sensor, f2.0, WDR/TNR/HDR, 88° WFOV 5 MP by 30 frames per second (FPS) Supports Windows Hello Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise... - Page 8 2 × 4 K @ 60 Hz [60 Hz] or 1 × 5 K [60 Hz]) USB 3.2 Type-C 10 Gbps (supports data transfer, power delivery 3.0, HP Sleep & Charge, DisplayPort 1.4a out up to 2 × 4 K @ 60 Hz [60 Hz] or 1 × 5 K [60 Hz])
- Page 9 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability End user replaceable parts AC adapter Product description...
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Page 10: Getting To Know Your Computer
For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 11 Component Description USB Type-C® power connector and 40 Connects an AC adapter that has a USB Type-C connector, Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery.
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Page 12: Display
The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly. -
Page 13: Keyboard Area
For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. -
Page 14: Turning On The Touchpad
Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. -
Page 15: Special Keys
Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●... - Page 16 Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
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Page 17: Bottom
Table 2-6 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●... -
Page 18: Labels
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name Chapter 2 Getting to know your computer... - Page 19 Table 2-9 Service label components Component HP product name Product ID Serial number Warranty period Table 2-10 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
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Page 20: Illustrated Parts Catalog
Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog... - Page 21 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly (includes cable) P12805-001 NOTE: Only the entire display assembly is available as a spare part. Future repair strategy might change to display components available only at the subcomponent level, in which case the entire display assembly would not be available as a spare part.
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Page 22: Miscellaneous Parts
Thunderbolt dock 120 W (with cable) L15809-001 USB-C Dock G5 (with cable) L64086-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Bottom case (for use with USB-C Dock G5) L65256-001 Power cords (C5, premium, 1.0 m [3.3 ft]) - Page 23 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001 Israel L22323-001 Italy L30813-001 Japan L22330-001 North America L22319-001 The People's Republic of China L21930-001 South Korea L22328-001...
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Page 24: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during... -
Page 25: Electrostatic Discharge Information
● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed. -
Page 26: Preventing Electrostatic Damage To Equipment
Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V... -
Page 27: Grounding The Work Area
Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●... -
Page 28: Cleaning Your Computer
Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces. -
Page 29: Cleaning Your Computer With A Disinfectant
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 30: Caring For Wood Veneer (Select Products Only)
Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. -
Page 31: Accessing Support Information
When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration... - Page 32 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
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Page 33: Removal And Replacement Procedures For Authorized Service Provider Parts
To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions. -
Page 34: Battery
Remove the bottom cover: Remove the two Phillips M2.0 × 7.0 screws (1) and the two Phillips M2.0 × 3.5 screws (2) from the bottom cover. Insert a plastic tool (1) into the seam between the hinges to release to release the bottom cover from the computer. - Page 35 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
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Page 36: Solid-State Drive
Remove the battery (3) from the computer. The battery comes with a removable cable. You do not have to remove the battery to replace the cable. To remove the battery cable, disconnect the cable from the system board (1) and the battery (2), and then remove the cable (3). - Page 37 Table 5-3 Solid-state drive descriptions and part numbers (continued) Description Spare part number 512 GB, for use in the People's Republic of China N77392-005 256 GB, non-Micron N77391-005 256 GB N45477-005 SSD thermal pad N99800-001 SSD cover (available in the Bracket Kit) P00218-001 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see...
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Page 38: Speakers
When installing an SSD, be sure to install a thermal pad on the bottom of the cover. To install an SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-4 Speaker description and part number Description... -
Page 39: Rj-45/Audio Board
Remove the cable from the clips (5) below the battery. NOTE: When removing the speakers, make note of the location of the rubber isolators (6) in the screw holes. The absence of or damage to these isolators can result in degraded speaker performance. - Page 40 Remove the board (3) from the computer. To remove the door from the RJ-45/audio board, lift the front of the RJ-45 door to remove it from the RJ-45/audio board. To install the door onto the RJ-45/audio board, place the back of the door (1) onto the board, and then press the front of the door (2) down into place To install the RJ-45/audio board.
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Page 41: Touchpad
Touchpad To remove the touchpad, use this procedure and illustration. Table 5-6 Touchpad descriptions and part numbers Description Spare part number Touchpad P00224-001 Touchpad cable (available in the Cable Kit) N99790-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27). -
Page 42: Fan
Before removing the system board protective cover, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27). Remove the bottom cover (see Bottom cover on page 27). Remove the system board protective cover: ■ Peel the protective cover off the system board. To install the system board protective cover, reverse this procedure. -
Page 43: Wlan Module
To install the fan, reverse this procedure. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-9 WLAN module descriptions and part numbers Description Spare part number Qualcomm FastConnect 6900 Wi-Fi 6E + Bluetooth 5.3 Dual Band Simultaneous (DBS) N99797-001 Qualcomm FastConnect 7800 Wi-Fi 7 + Bluetooth 5.4 High Band Simultaneous (HBS) N99798-001... - Page 44 Pull the module (4) out of the socket. NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
- Page 45 When installing a WLAN module, be sure to install a thermal pad on the system board and under the WLAN module bracket. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration.
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Page 46: Heat Sink
Heat sink To remove the heat sink, use this procedure and illustration. Table 5-10 Heat sink description and part number Description Spare part number Heat sink N99793-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27). -
Page 47: System Board
Install thermal material onto the bottom of the heat sink each time you remove it. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number Qualcomm Snapdragon X Elite X1E78100 processor and 32 GB of system memory... - Page 48 ● Heat sink (see Heat sink on page 40). Remove the system board: Disconnect the following cables from the system board: ● Camera cable shield screw (1) ● Camera cable shield (2) ● Camera cable (ZIF) (3) ● Speaker cable (4) ●...
- Page 49 Remove the six Phillips M2.0 × 3.0 screws from the system board. Lift the left side of the system board (1) up, and then pull the board (2) away from the connectors to remove it. System board...
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Page 50: Display Assembly
Pull the USB bracket off the system board. If replacing the system board, be sure to install the bracket onto the new board. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. NOTE: Only the entire display assembly is available as a spare part. - Page 51 Separate the display (4) from the computer. Remove the display panel: Insert and pull a tool (1) along the length of the seam at the bottom of the display assembly. Pull the panel (2) away from the display back cover enough to access the stretchable tape that secures both sides of the panel.
- Page 52 Pull the panel away from the display back cover. Lift the tape (1) from the display panel connector. Lift the locking arm (2) off the connector. Chapter 5 Removal and replacement procedures for authorized service provider parts...
- Page 53 NOTE: When replacing the touch control board or display panel, be sure to update the touch firmware, available on the HP product support page. Remove the camera module: Peel the silver foil tape (1) off the back of the display panel.
- Page 54 Lift the camera module and cable (3) off the panel. Disconnect the cables from the ZIF connectors on the camera module. Remove the hinges: Remove the three Phillips M2.0 × 3.0 screws (1) and the two Phillips M2.0 × 2.0 screws (2) from each hinge.
- Page 55 NOTE: When replacing the touch control board or display panel, be sure to update the touch firmware, available on the HP product support page. Remove the wireless antennas: Remove the antenna cables from the clips (1) on the sides of the display back cover.
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Page 56: Top Cover With Keyboard
Peel the antennas (2) off the display rear cover. To reassemble and replace the display assembly, reverse these procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover with keyboard. -
Page 57: Using Setup Utility (Bios)
Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 58: Preparing For A Bios Update
AC adapter provided with with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. - Page 59 Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).
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Page 60: Backing Up, Restoring, And Recovering
Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. -
Page 61: Creating A System Restore
Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool. -
Page 62: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 63: Using Hp Pc Hardware Diagnostics
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. -
Page 64: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)
To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps. -
Page 65: Installing Hp Pc Hardware Diagnostics Windows
HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 66: Only)
Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. -
Page 67: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive. -
Page 68: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics. -
Page 69: Specifications
Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric... -
Page 70: Display Specifications
Display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2240 × 1400 (2.2 K) Surface treatment Antiglare Brightness 300 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 1.4 + PSR2 Solid-state drive specifications This section provides specifications for your solid-state drives. - Page 71 Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications...
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Page 72: Statement Of Memory Volatility
No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory. - Page 73 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
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Page 74: Nonvolatile Memory Usage
System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes... -
Page 75: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 76: Using Hp Sure Start (Select Products Only)
Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. -
Page 77: Power Cord Set Requirements
Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 78 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
- Page 79 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
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Page 80: Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 12 Recycling... -
Page 81: Index
40 lights 8 (microphone) combo jack, spare part number 16, 40 right side 4 identifying 4 HP PC Hardware Diagnostics UEFI touchpad 7, 8 audio, product description 1 downloading 60 computer major components 14 failure ID code 59 computer specifications 63... - Page 82 Windows Copilot 10 USB Type-C power connector creating using HP Cloud and port with HP Sleep and Recovery Download Charge and DisplayPort Tool 54 output 5 creating using Windows labels USB with HP Sleep and tools 54 Bluetooth 12 Charge 4...
- Page 83 18, 24 traveling with the computer 12 USB board illustrated 15 spare part number 15 USB Type-C power connector and port with HP Sleep and Charge and DisplayPort output, identifying 5 vents, identifying 12 video, product description 1 wake-on-voice 6...
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