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HP Pavilion g7 Maintenance And Service Manual
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HP Pavilion g7 Maintenance And Service Manual

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HP Pavilion g7 Notebook PC
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  • Page 1 HP Pavilion g7 Notebook PC Maintenance and Service Guide...
  • Page 2 U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 8 Top ............................... 8 Button ..........................8 Keys ............................. 9 Lights ..........................10 TouchPad .......................... 11 Display ..............................12 Front ..............................12 Left side .............................. 13 Right side ............................14 Bottom ..............................
  • Page 6 Battery ..........................37 Optical drive ........................39 Hard drive or SSD ......................41 RTC battery ........................43 Memory module ......................... 44 WLAN module ........................45 Keyboard ........................... 47 Top cover ........................... 50 Power button board ......................53 TouchPad button board ..................... 54 TouchPad LED board ......................
  • Page 7 7 Backup and recovery ............................ 93 Restore ............................... 93 Creating restore media ........................94 Performing a system restore ......................95 Restoring using the dedicated recovery partition (select models only) ......95 Restoring using the restore media ..................96 Changing the computer boot order ..................96 Backing up and recovering your information ..................
  • Page 8 viii...

  • Page 9: Product Description

    Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name HP Pavilion g7 Notebook PC √ √ Processors AMD A8-3520M 2.50 GHz processor √ (1.6 GHz Front-Side Bus (FSB), 1333 MHz/ 4.0 MB L2 cache, quad core, 35 W) AMD A6-3420M 2.40 GHz processor...
  • Page 10 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ® √ Intel Pentium B970 TJ85 2.30 GHz, PGA processor (2.0 MB cache, dual core 35 W) Intel Pentium B960 TJ85 2.20 GHz, PGA √...
  • Page 11 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Switchable discrete graphics: √ ● ATI Mobility Radeon HD 7450M with 1024 MB of discrete video memory (128 MB × 16 DDR3 @ 900 MHz × 4 PCs), 64 bit S3 package, muxless switchable, supports HD Decode, DX11, HDMI, and BACO...
  • Page 12 √ HP-branded Altec/Lansing speakers √ √ √ √ Supports Microsoft ® Premium requirements HP VGA webcam (fixed, no tilt with activity √ √ LED, 640×480 by 24 frames per second Ethernet Integrated 10/100 network √ √ interface card (NIC) Chapter 1 Product description...
  • Page 13 Support for the following WLAN formats: √ ● Intel Centrino Wireless-N 1030 WLAN module, 802.11b/g/n and Bluetooth Combo Adapter External media HP Multi-Format Digital Media Reader √ √ card supports the following digital card formats: ● Secure Digital (SD) Memory Card ●...
  • Page 14 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Ports Smart-Pin AC power adapter √ √ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting up to 1080p, 1920 ×1200 @ 60Hz and 1920 ×1200 @ 60Hz in DVI mode ●...
  • Page 15 Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Operating system Preinstalled: √ √ ● ® Microsoft Windows 7 Home Basic 64 ● Windows 7 Home Premium 64 bit ● FreeDOS Preinstalled: √ ●...

  • Page 16: External Component Identification

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Chapter 2 External component identification...

  • Page 17: Keys

    When the computer is in Windows press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the default Web browser. Windows applications Displays a shortcut menu for items beneath the pointer.

  • Page 18: Lights

    Lights Item Component Description ● TouchPad light Amber: the TouchPad is off. ● Off: the TouchPad is on. ● Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Power light White: the computer is on. ●...

  • Page 19: Touchpad

    TouchPad Item Component Description ● TouchPad light Amber: the TouchPad is off. ● On: the TouchPad is on. TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 20: Display

    Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Webcam light On: The webcam is in use. Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam.

  • Page 21: Left Side

    Left side Item Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 22: Right Side

    Item Component Description Drive light Blinking white: the hard drive is being accessed. ● (10) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. Right side Item Component...

  • Page 23: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the model name for the computer. Serial number This alphanumeric identifier is unique to each product.

  • Page 25: Computer Major Components

    Computer major components Computer major components...
  • Page 26 Item Component Spare part number 43.9 mm (17.3 in), high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) Butter gold 640223-001 Charcoal gray 640226-001 Pewter 640227-001 NOTE: For more display assembly spare part information, see Display assembly subcomponents on page Keyboard, black (includes keyboard cable): For use in Belgium...
  • Page 27 Item Component Spare part number TouchPad LED board (includes cable) 640213-001 TouchPad button board (includes cable) 640214-001 Cable Kit, includes: 640206-001 (7a) TouchPad cable (7b) Optical drive cable (7c) Hard drive connector cable NOTE: Cable Kit on page 22 for more Cable Kit spare part information. Speaker Kit (includes left and right speakers and cable) 641396-001 USB board (includes cable)
  • Page 28 Item Component Spare part number Intel Core i5-2540M 2.60 GHz (SC turbo up to 3.30 GHz), PGA processor (3.0 MB 631255-001 L3 cache, dual core, 35 W) Intel Core i5-2520M 2.50 GHz (SC turbo up to 3.20 GHz), PGA processor (3.0 MB 631253-001 L3 cache, dual core, 35 W) Intel Core i5-2450M 2.50 GHz (SC turbo up to 3.10 GHz), PGA processor (3.0 MB...
  • Page 29 Item Component Spare part number (19) Hard drive SATA, does not include hard drive connector cable, isolators, or shield): For use with all computer models: 750 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 644351-001 640 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 637312-001 500 GB, 7200 rpm, 9.5 mm (0.37 in) ×...

  • Page 30: Cable Kit

    Cable Kit Item Component Spare part number Cable Kit, includes: 640206-001 TouchPad cable Hard drive connector cable Optical drive cable Chapter 3 Illustrated parts catalog...

  • Page 31: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 640204-001 Display hinge covers (2) 643698-001 Webcam/microphone module 637197-001 43.9 cm (17.3 in) HD, LED, BrightView display panel 641395-001 Display Hinge Kit (includes left and right display hinges and brackets) 640207-001 Display Cable Kit (includes display panel cable and webcam/microphone 640205-001...
  • Page 32 Item Component Spare part number Butter gold 640197-001 Charcoal gray 640200-001 Pewter 640201-001 Display Screw Kit (not illustrated) 640218-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (7.0 mm (2.5 in), SATA, does not include hard drive connector cable, isolators, or shield): For use with all computer models: 750 GB, 5400 rpm, 9.5 mm (0.37 in) × 6.35 cm (2.50 in) 644351-001 640 GB, 5400 rpm, 9.5 mm (0.37 in) ×...

  • Page 34: Miscellaneous Parts

    Component Spare part number HP Smart AC adapter 90 W PFC RC V HP Smart AC adapter, for use only with computer models equipped with a 609940-001 graphics subsystem with discrete video memory 65 W RC V HP Smart AC adapter, for use only with computer models equipped with a graphics...
  • Page 35 Spare part number Description 621569-001 4 GB memory module (DDR3, 10600, 1333 MHz) 630703-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter for use only on computer models equipped with an Intel processor or select models equipped with an AMD processor 631253-001 Intel i5-2520M 2.50 GHz (SC turbo up to 3.20 GHz) processor (3.0 MB L3 cache, dual core, 35 W;...
  • Page 36 Spare part number Description 640208-131 Keyboard, black, for use in Portugal (includes keyboard cable) 640208-141 Keyboard, black, for use in Turkey (includes keyboard cable) 640208-171 Keyboard, black, for use in Saudi Arabia (includes keyboard cable) 640208-211 Keyboard, black, for use in Hungary (includes keyboard cable) 640208-221 Keyboard, black, for use in the Czech Republic, for use only with computer models equipped with an AMD processor (includes keyboard cable)
  • Page 37 Spare part number Description 641395-001 43.9 cm (17.3 in), HD, LED, BrightView display panel 641396-001 Speaker Kit (includes left and right speakers and cable) 641401-001 Top cover, butter gold (includes TouchPad and TouchPad cable) 641404-001 Top cover, charcoal gray (includes TouchPad and TouchPad cable) 641405-001 Top cover, pewter (includes TouchPad and TouchPad cable) 643698-001...
  • Page 38 Spare part number Description 657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter, for use with computer models equipped with an Intel processor or select models equipped with an AMD processor 659877-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659878-001 BD ROM DVD±R/RW Super Multi Double-Layer Drive 664662-001...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Component Replacement Procedures

    Component replacement procedures This section provides removal and replacement procedures. There are as many as 51 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 45: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 639455-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description Spare part number 6-cell, 55 Whr, 2.55 Ah Li-ion battery, for use with select computer models only 593554-001...
  • Page 46 Remove the battery (3) from the computer. To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Chapter 4 Removal and replacement procedures...

  • Page 47: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number BD ROM DVD±R/RW Super Multi Double-Layer Drive 659878-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 659877-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 48 Remove the optical drive (2) by sliding it out of the optical drive bay. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips M2.0×3.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 49: Hard Drive Or Ssd

    Hard drive or SSD NOTE: The hard drive spare part kit does not include the hard drive connector cable, isolators, or shield. The hard drive connector cable, isolators, and shield are included in the Hard Drive Hardware Kit, spare part number 639444-001. The hard drive connector cable is included in the Cable Kit, spare part number 640206-001.
  • Page 50 Remove the drive. Remove the drive connector cable (1) and the drive isolators (2). If it is necessary to replace the components, the drive connector cable is included in the Cable Kit, spare part number 640206-001. The drive isolators are included in the Hard Drive Hardware Kit, spare part number 639444-001.

  • Page 51: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 52: Memory Module

    Memory module Description Spare part number 4 GB (DDR3, 10600, 1333 MHz) 621569-001 2 GB (DDR3, 10600, 1333 MHz) 621565-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Wlan Module

    WLAN module Description Spare part number Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter, for use with 655795-001 computer models equipped with an AMD processor or select models equipped with an Intel processor Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter, for use with 657325-001 computer models equipped with an Intel processor or select models equipped with an AMD processor...
  • Page 54 Remove the WLAN module by pulling the module away from the slot at an angle (4). NOTE: The WLAN module is designed with a notch (5) to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 55: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. NOTE: For the complete list of available keyboards, see Computer major components on page Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 56 Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest.
  • Page 57 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 58: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description Spare part number Butter gold 641401-001 Charcoal gray 641404-001 Pewter 641405-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Remove the two Phillips M2.5×7.0 screws (1) in the hard drive bay and the three Phillips M2.5×5.0 screws (2) in the battery bay that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer.
  • Page 60 Lift the rear edge of the top cover (2) until the left and right sides disengage from the base enclosure. Remove the top cover (3). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 61: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 640212-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 640214-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Touchpad Led Board

    Lift the rear edge of the TouchPad button board (6) until it is released from the clips built into the top cover. Remove the TouchPad button board and cable. Reverse this procedure to install the TouchPad button board and cable. TouchPad LED board Description Spare part number...
  • Page 64 Detach the TouchPad LED board (4) from the top cover. (The TouchPad LED board is attached to the top cover with double-sided tape.) Remove the TouchPad LED board and cable. Reverse this procedure to install the TouchPad LED board and cable. Chapter 4 Removal and replacement procedures...

  • Page 65: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 641396-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 66: Led Board

    LED board Description Spare part number LED board 640215-001 Before removing the LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 67: Usb Board

    USB board Description Spare part number USB board (includes cable) 640211-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Power Connector Cable

    Reverse this procedure to install the USB board. Power connector cable Description Spare part number Power connector cable 641394-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 69: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number AMD processor: For use only with computer models equipped with the AMD A60M chipset and a graphics 649950-001 subsystem with 1024 MB of discrete video memory, supports BACO For use only with computer models equipped with the AMD A60M chipset and a graphics...
  • Page 70 Remove the system board: Disconnect the following cables from the system board: ● LED board cable (1) ● Speaker cable (2) ● Optical drive cable (3) ● Display panel cable (4) Remove the Phillips M2.5×5.0 screw (5) that secures the system board to the base enclosure. Disconnect the power connector cable (1) from the system board.

  • Page 71: Optical Drive Cable

    Lift the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Optical drive cable NOTE: The optical drive cable is included in the Cable Kit, spare part number 640206-001.
  • Page 72 Release the clips (3) built into the base enclosure that secure the optical drive connector, and then release the connector (4) from the clips. Remove the optical drive connector and cable. Reverse this procedure to install the optical drive connector and cable. Chapter 4 Removal and replacement procedures...

  • Page 73: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number 639460-001 Heat sink: AMD processor: For use only with computer models equipped with the AMD A60M chipset and a graphics 649953-001 subsystem with discrete video memory...
  • Page 74 Remove the fan and heat sink: Turn the system board upside down, with the fan toward you. NOTE: Steps 2 through 5 apply only to computer models equipped with a graphics subsystem with discrete memory. See steps 6 through 8 for fan and heat sink removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 75 Remove the fan and heat sink (4). NOTE: The following illustration shows the fan and heat sink being removed from a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. NOTE: The following illustration shows the fan and heat sink being removed from a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
  • Page 76 Disconnect the fan cable (1) from the system board. Loosen the screws (2) that secure the fan and heat sink to the system board. (Computer models equipped with an AMD processor have three screws. Computer models equipped with an Intel processor have four screws.) NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to...
  • Page 77 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, fan, heat sink, processor, and system board spare part kits.
  • Page 78 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ●...
  • Page 79 Remove the fan (3) from the heat sink. Reverse this procedure to reassemble and install the fan and heat sink. Component replacement procedures...

  • Page 80: Processor

    Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description Spare part number AMD A8-3520M 2.50 GHz processor (1.6 GHz FSB, 4.0 MB L2 cache, quad core, 35 W) 669690-001 AMD A6-3420M 2.40 GHz processor (1.5 GHz FSB, 4.0 MB L2 cache, quad core, 35 W) 669688-001...
  • Page 81 ● System board (see System board on page ● Fan and heat sink (see Fan and heat sink on page Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. Component replacement procedures...
  • Page 82 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an AMD processor.

  • Page 83: Display Assembly

    Display assembly NOTE: The display assembly spare part kit includes webcam, two microphones, and wireless antenna transceivers and cables). Description Spare part number 43.9 cm (17.3 in), HD, LED, BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) Butter gold 640223-001 Charcoal gray...
  • Page 84 Remove the display assembly (4). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips M2.5×6.0 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Display Screw Kit, spare part number 640218-001.
  • Page 85 Remove the display bezel (4). The display bezel is available using spare part number 640204-001. If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcam/microphone module (2) from the webcam/microphone module.
  • Page 86 Remove the hinge covers (2). The hinge covers are available using spare part number 643698-001. If it is necessary to replace the display panel: Remove the four Phillips M2.5×6.0 screws that secure the display panel to the display enclosure. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure.
  • Page 87 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 641395-001.
  • Page 88 Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 640207-001. If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.
  • Page 89 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 640192-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 90: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 91: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 92: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 93: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility.

  • Page 94: Using System Diagnostics

    Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 95: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 26.8 cm 10.6 in Width 41.2 cm 16.2 in Height 3.1 to 3.7 cm 1.2 to 1.5 in Weight 2.97 kg 6.55 lb Input power Operating voltage 18.5 V dc @ 3.5 A -65 W or 19.0 V dc @ 4.74 A -90 W Operating current 3.5 or 4.74 A Temperature...

  • Page 96: 43.9 Cm (17.3 In) Display Specifications

    43.9 cm (17.3 in) display specifications Metric U.S. Dimensions Height 21.7 cm 8.54 in Width 38.4 cm 15.12 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 cd/m (typical) Pixel resolution Pitch 0.197 mm ×...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 110 g 98 g...

  • Page 98: Ssd Specifications

    SSD specifications Performance Sequential read (maximum) 270 MB/s Sequential write (maximum) 165 MB/s Characteristics Interface SATA revision 2.6 Flash type Multi-Level Cell (MLC) NAND Flash capacity 160 GB Features ATA Security; ATA8-ACS; SATA 2.6; Device Initiated Power Management (DIPM) Environmental specifications Operating temperature 0°C to +70°C (32°F to 158°F) Storage temperature...

  • Page 99: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM...

  • Page 100: Bd Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    BD ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM...

  • Page 101: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition, without the need for recovery discs or a recovery flash drive, provided the hard drive is still working.

  • Page 102: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 103: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 104: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 105: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 106: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 107: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 108: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 109: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 110 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 111: Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 112: Index

    Index removal 78 AC adapter light 14 Cable Kit spare part number 23, 29, 79 AC adapter, spare part numbers contents 22 display panel cable spare part number 19, 22, 27 removal 80 Action keys 9 cables, service considerations 31 spare part number 23, 27, 80 antenna caps lock light 10...
  • Page 113 transporting 34 esc 9 precautions 32 workstation 34 fn 9 product description 4 numeric keypad 9 removal 39 QuickWeb 9 spare part numbers 21, 25, hard drive Windows applications 9 30, 39 precautions 32 Windows logo 9 specifications 91, 92 product description 4 optical drive bracket, removal 40 removal 41...
  • Page 114 product description service door TouchPad components 11 audio 4 removal 39 TouchPad LED board chipset 2 spare part number 21, 39 removal 55 display panel 3 service tag 16, 36 spare part number 19, 28, 55 Ethernet 4 serviceability, product TouchPad light 10, 11 external media cards 5 description 7...

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