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Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Using the wireless controls ....................21 Using the wireless button ....................21 Using Wireless Assistant software (select models only) ............ 21 Using HP Connection Manager (select models only) ............22 Using operating system controls ..................22 Using a WLAN ............................ 23 Setting up a WLAN ......................
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Connecting to a WLAN ...................... 25 Roaming to another network ....................25 Using HP Mobile Broadband (select models only) ................26 Inserting a SIM ........................26 Removing a SIM ........................ 27 Using Bluetooth wireless devices (select models only) ..............29 Bluetooth and Internet Connection Sharing (ICS) .............
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Decreasing screen brightness ................56 Increasing screen brightness ................56 Activating the ambient light sensor ..............56 Using HP Quick Launch Buttons ......................57 Opening the Quick Launch Buttons control panel ................58 Using HP QuickLook .......................... 59 Using HP QuickWeb ........................... 60 Using the embedded numeric keypad ....................
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Connecting an external monitor or projector ..............66 Using the external monitor port ................. 66 Webcam ............................. 67 Webcam tips ........................67 Adjusting webcam properties ..................... 67 Capturing business card images ..................68 6 Power management ............................71 Setting power options ......................... 71 Using power-saving states ....................
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Using Disk Defragmenter ....................88 Using Disk Cleanup ......................88 Using HP 3D DriveGuard ........................89 Identifying HP 3D DriveGuard status ................. 89 Using HP 3D DriveGuard software ..................89 Replacing the hard drive in the hard drive bay ................... 91 8 External devices ............................
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Using antivirus software ........................123 Using firewall software ........................124 Installing critical updates ........................125 Using HP ProtectTools Security Manager (select models only) ............126 Installing a security cable ......................... 127 12 Software updates ............................128 Updating software ..........................128 Updating the BIOS ...........................
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Using Intel Active Management Technology (select models only) ........... 156 Enabling the iAMT solution ....................156 Using the MEBx setup utility menus ................156 Using the HP Universal Print Driver (select models only) ..............158 17 Cleaning guidelines ..........................159 Cleaning products ..........................159 Cleaning procedures ........................
Features Identifying hardware To see a list of hardware installed in the computer, follow these steps: Select Start > My Computer. In the left pane of the System Tasks window, select View system information. Select Hardware tab > Device Manager. You can also add hardware or modify device configurations using Device Manager.
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Component Description Enables/disables the TouchPad when pressed in combination with the key. Left pointing stick button* Functions like the left button on an external mouse. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse.
● Drive light Blinking turquoise: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the internal hard drive. Caps lock light On: Caps lock is on. ● TouchPad light Off: TouchPad is enabled.
Component Description Volume up light Blinking: The volume up button is being used to increase speaker volume. Num lock light On: Num lock is on or the embedded numeric keypad is enabled. Buttons and switches Component Description Internal display switch Turns off the display if the display is closed while the power is on.
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the key. Windows logo key Displays the Windows Start menu. Windows applications key Displays a shortcut menu for items beneath the pointer. Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
Front components Component Description Webcam light On: The webcam is in use. External WWAN antenna button Opens the external wireless wide area network (WWAN) antenna. External WWAN antenna Sends and receives wireless signals to communicate with WWANs. ● Power switch When the computer is off, slide the switch to the right to turn on the computer.
Allows a fingerprint logon to Windows instead of a password logon. ● QuickWeb button When the computer is off, press the button to open HP QuickWeb. ● When the computer is on, press the button to open the default Web browser.
Supports optional ExpressCards. ● Wireless light Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. Wireless switch Turns the wireless feature on or off, but does not create a wireless connection.
Rear components Component Description Jog dial In tablet mode, functions as the enter key and the up and down arrows on a standard keyboard. ● Press inward to enter a command. ● Rotate up to scroll up. ● Rotate down to scroll down. esc button In tablet mode, allows you to exit or escape out of an application.
Bottom components Component Description Battery bay Holds the battery and subscriber identity module (SIM). SIM slot Contains a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Webcam Records audio and video and captures still photographs. Keyboard light button Opens and turns on the keyboard light. HP Fingerprint Sensor Allows a fingerprint logon to Windows instead of a password logon. Internal microphones (2) Record sound and transmit sound for video conferencing and Voice over IP (VoIP).
**Before connecting to a WWAN, press the WWAN antenna button to open the external WWAN antenna to a vertical position. The external WWAN antenna allows you to connect to a WWAN, and then to the Internet, using the integrated HP Mobile Broadband Module and service from a supported mobile network operator.
Additional hardware components Component Description Power cord* Connects an AC adapter to an AC outlet. AC adapter Converts AC power to DC power. Battery* Powers the computer when the computer is not plugged into an external power source. *Batteries and power cords vary in appearance by country or region. Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:...
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Circuit Card Identifier) of your SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of your HP Mobile Broadband Module. This label is located inside the battery bay. Chapter 1 Features...
Using the tablet Tablet display components Component Description ● ctrl+alt+del button* While Windows is running, press the button with the pen to enter the ctrl+alt+delete command. † ● While the Computer Setup utility is running, press the button with the pen to enter the reset command. The computer resets and all unsaved information is lost.
Pen holder Stores the pen. *This table describes default settings. For information about changing the functions of the ctrl+alt+del button and jog dial, select Start > Control Panel > Printers and Other Hardware > Tablet PC Settings. † To protect your work and the system, the ctrl+alt+delete command cannot be entered using the ctrl, alt, and keys on the on-screen keyboard.
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Rotate the computer display clockwise until it snaps into place facing away from the keyboard. Tilt the computer display downward onto the keyboard until it snaps into place. In tablet mode, the screen display automatically rotates from portrait to landscape as it is being turned.
Notebook mode To change the computer from tablet mode to notebook mode: Slide the display release latch (1). Open the computer display (2). Chapter 2 Using the tablet...
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Rotate the computer display counterclockwise until it snaps into place facing the keyboard. NOTE: To prevent a lack of response when you turn on the computer, be sure that the battery is firmly seated. Rotating the display...
● HP Mobile Broadband Module—A wireless wide area network (WWAN) device that provides access to information wherever mobile network operator service is available. In a WWAN, each mobile device communicates to a mobile network operator’s base station. Mobile network operators install networks of base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.
Identifies the Wireless Assistant software on the computer and (disconnected) indicates that all of the wireless devices are off. HP Connection Opens HP Connection Manager, which enables you to create a Manager connection with an HP Mobile Broadband device (select models only).
Click the Help button. Using HP Connection Manager (select models only) You can use HP Connection Manager to connect to WWANs using the HP Mobile Broadband device in your computer (select models only). To start Connection Manager, click the Connection Manager icon in the notification area, at the far right of the taskbar.
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ●...
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When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.
Connecting to a WLAN To connect to the WLAN, follow these steps: Be sure that the WLAN device is on. If it is on, the wireless light is blue. If the wireless light is amber, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off.
PIN, as well as network information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.
Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer.
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Press in on the SIM (1), and then remove it from the slot (2). Replace the battery. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 3 Networking...
Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are...
Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Network configuration (SSID or security) has been changed. ●...
The driver must be reinstalled. To get the latest version of the WLAN device software for your computer, follow these steps: Open your Internet browser and go to http://www.hp.com/support. Select your country or region. Click the option for software and driver downloads, and then type your computer model number in the search box.
Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your computer accordingly. If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: Click Control Panel >...
Using the modem (select models only) The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable. In some countries, a country-specific modem cable adapter is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem. WARNING! Connecting the internal analog modem to a digital line can permanently damage the modem.
To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: Plug the modem cable into the modem jack (1) on the computer. Plug the modem cable into the country-specific modem cable adapter (2). Plug the country-specific modem cable adapter (3) into the telephone wall jack.
Adding new locations when traveling By default, the only location setting available to the modem is a location setting for the country in which you purchased the computer. As you travel to different countries, set the internal modem to a location setting that meets the operating standards of the country in which you are using the modem.
Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in which you purchased it, try the following suggestions: ● Check the telephone line type. The modem requires an analog, not a digital, telephone line. A line described as a PBX line is usually a digital line.
Clear the check box for Wait for dial tone before dialing. Click OK twice. Using preinstalled communication software To use preinstalled modem software for terminal emulation and data transfer: Select Start > All Programs > Accessories > Communications. Click a fax or terminal emulation program or Internet connection wizard. Using the modem (select models only)
Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: Plug the network cable into the network jack (1) on the computer.
Pointing devices, touch screen, and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Control Panel > Hardware and Sound > Mouse. Using the TouchPad To move the pointer, touch and slide one finger across the TouchPad surface in the direction you want the pointer to go.
Select the gesture that you want to disable or reenable. Click Apply, and then click OK. NOTE: Your computer also supports additional TouchPad features that are disabled at the factory. To view and enable these features, click the Synaptics icon in the notification area, at the far right of the taskbar, and then click the Device Settings tab.
Three finger flick The three-finger-flick gesture allows you to browse the Internet or scroll through photos in a photo viewer window. You can also use this gesture to enter or exit slideshow mode, and to play or pause in certain multimedia applications. To use the three-finger-flick gesture for navigation: Place three fingers, slightly separated, on the TouchPad.
Using the pointing stick Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and right pointing stick buttons as you would the left and right buttons on an external mouse. Connecting an external mouse You can connect an external USB mouse to the computer using one of the USB ports on the computer.
Using the pen You can write with the pen in pen-specific programs such as the Tablet PC Input Panel, in all Microsoft Office applications, and in most other Windows programs and utilities. The information you write on the screen with the pen can be filed, searched, and shared among most Windows programs. Identifying the pen components The pen interacts with the tablet PC whenever the tip (1) or eraser (3) of the pen is approximately 1.27 cm (0.5 inch) from the screen.
Performing mouse clicks with the pen ▲ To select an item on the screen as you would with the left button of an external mouse, tap the item with the tip of the pen. ▲ To double-click an item on the screen as you would with the left button of an external mouse, tap the item twice with the tip of the pen.
Calibrating the pen The pen can function at the default calibration or at a calibration set by another user. However, HP highly recommends that you use the pen only while it is calibrated to your personal handwriting and mouse action motions. Calibration optimizes pen performance for all users and particularly for left- handed users.
Setting pen preferences Pen preferences are set in the Tablet and Pen Settings window of the operating system. The preferences include setting the location of on-screen menus for either right-handed or left-handed users, calibrating the screen for pen use, and optimizing handwriting recognition. To access pen preferences: Select Start >...
Dragging Press your finger on an item on the screen, and then move your finger to drag an item to a new location. You can also use this motion to slowly scroll through documents. Scrolling Scrolling is useful for moving up or down on a page or image. To scroll, place two fingers on the screen, and then drag them across the screen in an up, down, left, or right motion.
NOTE: Scrolling speed is controlled by finger speed. Rotating Rotating allows you rotate items such as photos and pages. To rotate, anchor your thumb on the screen, and then move your forefinger in a semicircular motion around your thumb. Chapter 4 Pointing devices, touch screen, and keyboard...
Pinching Pinching allows you to zoom in or out on items such as PDFs, images, and photos. To pinch: ● Zoom out by holding two fingers apart on the screen, and then pull the fingers together to decrease an object's size. ●...
Setting touch screen preferences ▲ To set touch screen preferences for visual feedback, select Start > Control Panel > Hardware and Sound > Pen and Touch. These preferences are specific to the touch screen and the computer. ▲ To set touch screen preferences for left-handed or right-handed users, select Start > Control Panel >...
To access the touch screen settings: Select Start > Control Panel > switch Control Panel to Classic view > Touch Settings. -or- Click the Q Menu icon in the notification area, at the far right of the taskbar, and select Touch Settings.
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▲ To turn off and close the keyboard light, gently press the keyboard light button in until it clicks. Chapter 4 Pointing devices, touch screen, and keyboard...
Using hotkeys Hotkeys are combinations of the key (1) and either the key (2) or one of the function keys (3). The icons on the through f5, and through keys represent the hotkey functions. Hotkey functions and procedures are discussed in the following sections. Function Hotkey Display system information.
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In the Windows fn+esc display, the version of the system BIOS (basic input-output system) is displayed as the BIOS date. On some computer models, the BIOS date is displayed in decimal format. The BIOS date is sometimes called the system ROM version number. Chapter 4 Pointing devices, touch screen, and keyboard...
Initiating Standby Press fn+f3 to initiate Standby. When Standby is initiated, your information is stored in memory, the screen is cleared, and power is conserved. While the computer is in Standby, the power lights blink. CAUTION: To reduce the risk of information loss, save your work before initiating Standby. The computer must be on before you can initiate Standby.
Switching the screen image Press fn+f4 to switch the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information from the computer using the external VGA video standard.
Using HP Quick Launch Buttons The HP Quick Launch Buttons enable you to quickly open programs, files, or Web sites you use frequently. You can use the factory settings, which are described in the following table. Or you can reprogram the buttons by opening the Q Menu in the Quick Launch Buttons control panel.
● Select Start > Control Panel > Printers and Other Hardware > Quick Launch Buttons. ● Double-click the HP Quick Launch Buttons icon in the notification area, at the far right of the taskbar. ● Right-click the HP Quick Launch Buttons icon in the notification area, and click Adjust HP Quick Launch Buttons Properties.
Using HP QuickLook QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlook to the hard drive of your computer. Then, when the computer is off or in Hibernation, you can press the QuickLook button on the computer to view this information without waiting for the operating system to restart.
Using HP QuickWeb QuickWeb is an instant-on environment that is separate from your Windows operating system. QuickWeb allows you to rapidly access a Web browser without the need to start Windows. For information about setting up and using QuickWeb, refer to the QuickWeb software Help.
Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. Your computer may include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...
◦ To increase volume, press and hold the volume up button (3) until the desired volume level is reached. ● Windows volume control: Click the Volume icon in the notification area, at the far right of the taskbar. Increase or decrease the volume by moving the slider up or down. Select the Mute check box to mute the volume.
Web site. Installing your preloaded multimedia software To install preloaded software from your hard drive, select Start > All Programs > HP Software Setup, and then follow the instructions on the screen. Installing multimedia software from a disc Insert the disc into the optical drive.
Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphone or connect an external microphone ● Download music from the Internet ●...
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NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. ▲ To confirm or change the audio settings on your computer, right-click the Sound icon on the taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices.
Video Your computer enables you to use a variety of video features: ● Watch movies ● Play games over the Internet ● Edit pictures and video to create presentations ● Connect external video devices Connecting an external monitor or projector Your computer has an external monitor port that allows you to connect external monitors and projectors.
To access the webcam and HP Webcam software, select Start > All Programs > HP Webcam. The webcam software enables you to experiment with the following features: ●...
Capturing business card images You can use the webcam with the HP Business Card Reader to capture business card images and export the text to many types of address book software, such as Microsoft Outlook Contacts.
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Insert a business card into the business card slot on the front of the computer (1), and slide the card to the right (2) to center it under the webcam. NOTE: If any text is obscured by the slot, rotate the card 180 degrees, with the text facing the webcam.
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- or - If you have captured information from more than one business card image, close the Snap Cards and Recognize window, and then review the information captured by HP Business Card Reader to be sure that it is complete.
You cannot initiate any type of networking connection or perform any computer functions while the computer is in Standby or in Hibernation. NOTE: When HP 3D DriveGuard has parked a drive, the computer will not initiate Standby or Hibernation, and the display will be turned off. Initiating and exiting Standby The system is set at the factory to initiate Standby after 10 minutes of inactivity when running on battery power and 25 minutes of inactivity when running on external power.
To exit Standby: ▲ Briefly slide the power switch to the right. When the computer exits Standby, the power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required when the computer exits Standby, you must enter your Windows password before your work will return to the screen.
Clear the Always show icon on the taskbar check box. Click Apply, and then click OK. To show the Power Meter icon in the notification area, follow these steps: Select Start > Control Panel > Performance and Maintenance > Power Options. Click the Advanced tab.
Customizing power schemes Select Start > Control Panel > Performance and Maintenance > Power Options. Select a power scheme from the Power schemes list. Modify the Plugged in and Running on batteries settings as needed. Click OK. Setting password protection upon exiting Standby To set the computer to prompt for a password when the computer exits Standby, follow these steps: Right-click the Power Meter icon in the notification area, and then click Adjust Power Properties.
External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. ● Approved AC adapter ●...
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
To run Battery Check: Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to function properly. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical, and then click the Power tab.
Press the battery into the battery bay (2) until the battery clicks into place. To remove the battery: Turn the computer upside down on a flat surface, with the battery bay toward you. Slide the battery release latch (1) to release the battery. Pivot the battery upward (2), and remove the battery from the computer (3).
To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations: ● If you are charging a new battery, charge it fully before turning on the computer. ● Charge the battery until the battery light turns off. NOTE: If the computer is on while the battery is charging, the battery meter in the notification area may show 100 percent charge before the battery is fully charged.
Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power lights turn off. Resolving a low battery level when external power is available ▲...
To fully charge the battery: Insert the battery into the computer. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then plug the adapter or device into external power. The battery light on the computer turns on. Leave the computer plugged into external power until the battery is fully charged.
Step 4: Fully recharge the battery To recharge the battery: Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off.
Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a “weak” condition. A message refers you to the HP Web site for more information about ordering a replacement battery. If the battery is possibly covered by an HP warranty, instructions include a warranty ID.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when connected to the AC adapter. ● The display does not turn on when the computer is connected to the AC adapter and external power.
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If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete. Then, click Shut Down > Turn Off. ● Slide and hold the power switch for at least 5 seconds. ●...
Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because it has no moving parts, an SSD does not generate as much heat as a hard drive. To view the drives installed on the computer, select Start >...
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CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer or external hard drive from one location to another, initiate Standby, and allow the screen to clear. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
You may want to set it to run during the night or another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.
You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Hard drives that are in an optional docking device or are connected to a USB port are not protected by HP 3D DriveGuard.
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To open the software and change settings, follow these steps: Double-click the icon in the notification area, at the far right of the taskbar. – or – Right-click the icon in the notification area, and then select Settings. Click the appropriate button to change settings. Click OK.
Replacing the hard drive in the hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in Standby, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by sliding the power switch to the right.
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Remove the hard drive bracket (2). Grasp the tab on the hard drive and pull upward (1) until the hard drive is at a 45-degree angle. With the hard drive at a 45-degree angle, pull it forward (2) until the rear of the hard drive is clear of the computer back edge.
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Lower the front of the hard drive down onto the system board connector (2), and press down (3) to connect the hard drive. Replace the hard drive bracket (1). Replace the 2 hard drive bracket screws (2). Align the tabs (1) on the hard drive cover with the notches on the computer. Replace the cover (2).
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Tighten the 3 hard drive cover screws (3). Replace the batteries. Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. Chapter 7 Drives...
External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device.
CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To stop and remove a USB device: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
Using a 1394 device IEEE 1394 is a hardware interface that connects a high-speed multimedia or data storage device to the computer. Scanners, digital cameras, and digital camcorders often require a 1394 connection. Some 1394 devices may require additional support software, which is usually included with the device.
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Click Stop, and then click OK. Remove the device. Chapter 8 External devices...
Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. USB drives include the following types: ● 1.44-megabyte diskette drive ●...
Using the docking connector The docking connector connects the computer to an optional docking device. An optional docking device provides additional ports and connectors that can be used with the computer. 100 Chapter 8 External devices...
External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The Digital Media Slot supports the following digital card formats: ●...
Stopping and removing a digital card CAUTION: To prevent loss of data or an unresponsive system, stop a digital card before removing Save your information and close all programs associated with the digital card. NOTE: To stop a data transfer, click Cancel in the operating system Copying window. Stop the digital card: Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
Using ExpressCards (select models only) An ExpressCard is a high-performance PC Card that is inserted into the ExpressCard slot. Like standard PC Cards, ExpressCards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring an ExpressCard Install only the software required for your device.
Insert the card into the ExpressCard slot, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. NOTE: The first time you insert an ExpressCard, a message is displayed in the notification area to let you know the device is recognized by the computer.
Using Smart Cards (select models only) NOTE: The term smart card is used throughout this chapter to refer to both smart cards and Java™ Cards. A smart card is a credit card–sized accessory that carries a microchip containing memory and a microprocessor.
Removing a smart card To remove a smart card: ▲ Grasp the edge of the smart card, and pull it out of the smart card reader. 106 Chapter 9 External media cards...
10 Memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
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Lift the hard drive compartment cover away from the computer (2). If you are replacing a memory module, remove the existing memory module: Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
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NOTE: If you are inserting a memory module and both memory module slots are vacant, be sure that you insert the memory module into the primary memory module slot. Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
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Turn the computer right-side up, and then reconnect external power and external devices. Turn on the computer. 110 Chapter 10 Memory modules...
Increasing hard drive space for the Hibernation file When Hibernation is initiated, the operating system stores your information to a Hibernation file on the hard drive and then turns off the computer. The operating system reserves space on the hard drive to store the Hibernation file based on the amount of system memory.
Internet. You must purchase the software and subscribe to the service in order to use CompuTrace. For information about ordering the CompuTrace software, go to the HP Web site at http://www.hpshopping.com. Security features provided with your computer can protect the computer, personal information, and data from a variety of risks.
● Windows passwords are set only in the Windows operating system. ● If you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.
BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation.
Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set or change this password in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After three unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,...
Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
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Use a pointing device or the arrow keys to select Security > DriveLock Password, and then press enter. Use a pointing device to select an internal hard drive. – or – Use the arrow keys to select an internal hard drive, and then press enter. Use a pointing device or the arrow keys to select the password you want to change.
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup. Use a pointing device or the arrow keys to select Security >...
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
To view this general system information in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter BIOS Setup.
If the antivirus software is preinstalled, select Start > All Programs > McAfee > Managed Services > Total Protection. If the software is preloaded, select Start > All Programs > HP Software Setup, and then follow the instructions on the screen to load the McAfee Total Protection software.
Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer.
Installing critical updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools online Help.
Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key.
You can manually check for updates at any time by selecting Start > Help and Support > Update Software & Drivers, and then follow the on-screen instructions. Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some BIOS updates may be packaged in compressed files called ROMPaqs.
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To update the software using the HP Web site, follow these steps: Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version"...
Updating the BIOS To update the BIOS, first determine what BIOS version you currently have, and then download and install the new BIOS. Determining the BIOS version BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup.
BIOS updates are posted as needed. A newer BIOS update may not be available for your computer. It is recommended that you check the HP Web site periodically for BIOS updates. Open your Internet browser, go to http://www.hp.com/support, and then select your country or region.
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The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive. 132 Chapter 12 Software updates...
Updating programs and drivers Open your Internet browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. – or –...
NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. 134 Chapter 13 Backup and recovery...
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up individual files or folders to an optional external hard drive or to a network drive.
The recovery process reinstalls the original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled. To recover your operating system and programs, follow these steps: If possible, back up all personal files.
14 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...
File menu Select To do this ● System Information View identification information for the computer and the batteries in the system. ● View specification information for the processor, cache and memory size, system ROM, video revision, and keyboard controller version. Set System Date and Time Set or change the date and time on the computer.
Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Anti Theft > AT-p Enable/disable Anti-Theft Protection.
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Select To do this ● Boot Options Set a startup menu delay (in seconds). ● Set the MultiBoot Express popup delay (in seconds). ● Enable/disable custom logo (disabled by default). ● Enable/disable display diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ●...
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● Enable/disable preboot authentication on HP QuickLook boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb write protect (disabled by default). ● Enable/disable virtualization technology (select models only; disabled by default). ● Enable/disable TXT (Intel Trusted Execution Technology) (select models only;...
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Select To do this ● Built-In Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ●...
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Select To do this AMT Options NOTE: All AMT options are disabled by default. ● Enable/disable firmware verbosity. ● Enable/disable AMT setup prompt (Ctrl-P). ● Enable/disable USB key provisioning support. ● Enable/disable unconfigure AMT on next boot. ● Select terminal emulation mode: ◦...
15 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
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The NIC does not have an assigned drive letter. NOTE: An optical drive (such as a CD-ROM drive) can boot either as drive A or drive C, depending on the format of the boot CD. The following list describes the factory setting for boot order in which drive letters A and C are assigned when MultiBoot is disabled.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup...
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for Startup Menu”...
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...
16 Management and printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment. Client management includes the following key capabilities and features: ● Initial software image deployment ●...
Additional functionality can be added when HP Client Manager for Altiris is used with optional Altiris Solutions software (purchased separately). When HP Client Manager for Altiris (installed on a client computer) is used with Altiris Solutions software (installed on an administrator computer), HP Client Manager for Altiris provides increased...
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HP Client Manager for Altiris is available for download from the HP Web site. When Altiris Solutions software is used in conjunction with HP System Software Manager or HP Client Manager for Altiris, administrators can also update the system BIOS and device driver software from a central console.
HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.
Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site and on the Support Software CD. To download the SSM utility or to obtain more information on SSM, see the HP Web site at http://www.hp.com/go/ssm...
Using Intel Active Management Technology (select models only) Intel® Active Management Technology (iAMT) allows discovery, repair, and protection of networked computing assets. With iAMT, computers can be managed whether they are on or off. The iAMT solution is available on computers with Intel Centrino® with vPro mobile technology. Features of iAMT include: ●...
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Select To do this Intel ME Features Control Enable AMT or none. Intel ME Power Control Configure the management engine power policies. iAMT Configuration Select To do this Host Name Assign a host name to the computer. TCP/IP Disable/enable network interface or DHCP (assigns an IP address if DHCP has been disabled) or change the domain name.
HP networked printers. NOTE: The HP Universal Print Driver is preinstalled on select computer models only. To download the HP Universal Print Driver or obtain more information about using it, see the HP Web site at http://www.hp.com/go/universalprintdriver (English only).
17 Cleaning guidelines This chapter provides the best practices and recommendations for safely cleaning and disinfecting your notebook or tablet PC. Cleaning products Use the following products to safely clean and disinfect your notebook or tablet PC. ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, germicidal disposable wipes.
Cleaning procedures Follow the procedures in this section to safely clean your notebook or tablet PC. WARNING! To prevent electric shock or damage to components, do not attempt to clean your notebook or tablet PC while it is turned on. Before cleaning your notebook or tablet PC, turn off the power to the notebook or tablet PC by shutting down the computer, disconnect the external power, and then disconnect all powered external devices.
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