Page 1 ThinkCentre E63z User Guide Machine Types: 10D4, 10D5, 10D6, 10D7, 10E0, 10E1, 10E2, 10E3, 10EJ, 10EK, 10EL, and 10EM...
Page 2 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 147. Second Edition (November 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...
Page 3: Table Of Contents
8.1 operating system ..Updating or recovering the BIOS ..An introduction to Lenovo programs ..BIOS levels ....
Page 4 Undetermined problems ..Safety and Warranty... Lenovo Web site ... . Chapter 10. Recovery information . . 89 Lenovo Support Web site.
Page 6 ThinkCentre E63z User Guide...
Page 7: About This Manual
Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Read this first: Important safety information” on page 1. © Copyright Lenovo 2014...
Page 8 ThinkCentre E63z User Guide...
Page 9: Chapter 1. Read This First: Important Safety Information
• Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2014...
Page 10: Electrical Safety
Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. ThinkCentre E63z User Guide...
Page 11 • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
Page 12: Safety Inspection Guide
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. ThinkCentre E63z User Guide...
Page 13: Grounding Requirements
• Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.
Page 14 Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. ThinkCentre E63z User Guide...
Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 16 ThinkCentre E63z User Guide...
Page 17 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
Page 18 • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser. Não existem peças que podem ser consertadas no interior do dispositivo. ThinkCentre E63z User Guide...
Page 19 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
Page 20 ThinkCentre E63z User Guide...
Page 21 Chapter 1 Read this first: Important safety information...
Page 22 ThinkCentre E63z User Guide...
Page 23 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
Page 24 L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation. Pour mettre l'unité hors tension, vous devez déconnectertous les cordons de la source d'alimentation. ThinkCentre E63z User Guide...
Page 25 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
Page 26 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. ThinkCentre E63z User Guide...
Page 27 Chapter 1 Read this first: Important safety information...
Page 28 ThinkCentre E63z User Guide...
Page 29 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
Page 30 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. ThinkCentre E63z User Guide...
Page 31 Chapter 1 Read this first: Important safety information...
Page 32 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. ThinkCentre E63z User Guide...
Page 33 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
Page 34 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. ThinkCentre E63z User Guide...
Page 35: Chapter 2. Product Overview
This chapter provides the following information: • Locations of connectors • Computer features • Software programs provided by Lenovo Locations This section provides the following topics: • “Locating connectors, controls, and indicators on the front of your computer” on page 28 •...
Page 36: Locating Connectors, Controls, And Indicators On The Front Of Your Computer
Integrated camera activity indicator (available on some Integrated camera (available on some models) models) Integrated microphones Power indicator Internal speakers Card reader slot (available on some models) Headset connector USB 3.0 connector or Always On USB connector ThinkCentre E63z User Guide...
Page 37: Locating Connectors On The Rear Of Your Computer
Locating connectors on the rear of your computer The following illustration shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
Page 38: Locating Major Frus And Crus
The following figure shows the locations of the major FRUs and Customer Replaceable Units (CRUs) in the computer. To remove the computer cover, see “Removing the computer cover” on page 102. Note: The components in your computer might look slightly different from the illustration. ThinkCentre E63z User Guide...
Page 39 Figure 3. Locating major FRUs and CRUs The following table lists the major FRUs and identifies which FRUs are also self-service CRUs or optional-service CRUs. Notes: Chapter 2 Product overview...
Page 40: Locating Parts On The System Board
For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http://www.lenovo.com/serviceparts-lookup Locating parts on the system board The following figure shows the locations of the parts and connectors on the system board. ThinkCentre E63z User Guide...
Page 41 Figure 4. Locations of the parts and connectors on the system board on 10D4, 10D5, 10D6, 10D7, 10 EJ, and 10EK models LCD-panel connector Camera connector Mini PCI Express card slot (WI-FI card connector) Memory slot Internal-speaker connector Coin-cell battery Clear CMOS /Recovery jumper SATA storage-drive connector Touch-screen connector...
Page 42: Locating The Machine Type And Model Label
System fan connector Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.
Page 43: Adjusting The Frame Stand
Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortable position. Pull the stand open and adjust the position of the computer at an angle of between 10° and 60° as shown in the following illustration.
Page 44 “Enabling ErP LPS compliance mode” on page 62. • Preboot Execution Environment (PXE) Preboot Execution Environment enables computers to start through a network interface independent of data storage devices (such as the hard disk drive) or installed operating systems. ThinkCentre E63z User Guide...
Page 45 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system provider.
Page 46: Specifications
Minimum: 200 V ac Maximum: 240 V ac Input frequency: 50/60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary. ThinkCentre E63z User Guide...
Page 47: Accessing Lenovo Programs On The Windows 7 Operating System
Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.
Page 48: An Introduction To Lenovo Programs
• Lenovo Bluetooth Lock (Windows 7 and Windows 8.1) The Lenovo Bluetooth Lock program enables you to use a Bluetooth device (such as your smartphone) as a proximity-based unit for locking or unlocking your computer automatically. By detecting the distance...
Page 49 As a result, you can access, edit, and share your files from anywhere. With Lenovo Reach, you also can add your favorite Web services to your cloud desktop and stay logged-in to Web sites with the cloud password manager.
Page 50 The program also is able to work across multiple monitors to improve your productivity. ThinkCentre E63z User Guide...
Page 51: Chapter 3. Using Your Computer
When you register your computer with Lenovo, you enter required information into a Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.
Page 52: Using The Wheel Mouse
Wake on LAN-enabled and there is remote network management software, you can use the Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). ThinkCentre E63z User Guide...
Page 53: Setting The Computer Volume
To enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8.1 operating system, do the following: 1. Open Control Panel. 2. Click Hardware and Sound ➙ Power Options. 3. In the left panel, click Choose what the power button does. 4.
Page 54: Using The Single-Touch Or Multi-Touch Feature
– Using a touch screen: Do one of the following: – From the desktop, tap the Windows screen-control icon in the bottom-left corner of the screen. – From any other workspace, do one of the following: ThinkCentre E63z User Guide...
Page 55: Accessing Control Panel On The Windows 8.1 Operating System
• Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the Windows screen-control icon the bottom. • Swipe in from the right edge of the screen to display the charms; then tap Start. •...
Page 56: Frequently Asked Questions
Chapter 10 “Recovery information” on page 89. Additionally, in case of a hard-disk-drive failure, you can order a recovery disc set from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”...
Page 57: Copyright Lenovo 2014
To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace. © Copyright Lenovo 2014...
Page 58: Comfort
51 mm (2 inches) of air space is sufficient. Also, ensure that the vented air is not blowing on people. Electrical outlets and cable lengths The following factors might determine the final placement of your computer: ThinkCentre E63z User Guide...
Page 59: Accessibility Information
For more information about power cords, see “Power cords and power adapters” on page 1. Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. Some technologies are already provided in your operating system. Others can be purchased through vendors.
Page 60 Search. Then, type Magnifier into the search field. In the list of results, click Magnifier. For more information about how to use and configure Magnifier, see the Windows Help and Support information system. ThinkCentre E63z User Guide...
Page 61 Note: For touch-screen computer models, you also can zoom in and zoom out by using touch gestures instead of the keyboard. See “Zoom” on page 53. Zoom You can use the zoom feature to enlarge or reduce the size of text, pictures, maps, or other objects. •...
Page 62: Moving Your Computer To Another Country Or Region
Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
Page 63: Chapter 5. Security
Note: You might have to purchase a subscription to activate the Computrace Agent software. • Ability to enable and disable devices and USB connectors For more information, see “Enabling or disabling a device” on page 61. © Copyright Lenovo 2014...
Page 64: Attaching A Kensington-Style Cable Lock
The lock also locks the buttons used to open the computer cover. This is the same type of lock used on many notebook computers. You can order such a lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.
Page 65: Windows Passwords
Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
Page 66 ThinkCentre E63z User Guide...
Page 67: Chapter 6. Advanced Configuration
Setup Utility program. See “Starting the Setup Utility program” on page 59. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through menu choices. The keys used to perform various tasks are displayed at the bottom of each screen. © Copyright Lenovo 2014...
Page 68: Using Bios Passwords
Setting, changing, and deleting a password To set, change, or delete a password, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 59. 2. From the Setup Utility program main menu, select Security. ThinkCentre E63z User Guide...
Page 69: Enabling Or Disabling A Device
3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations”...
Page 70: Enabling Erp Lps Compliance Mode
62. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.
Page 71: Updating Or Recovering The Bios
Setup Utility program. Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com/drivers. Instructions for using the BIOS updates are available in a TXT file that is included with the update files.
Page 72: Changing The Bios Settings Before Installing A New Operating System
12. From the Setup Utility program main menu, select Exit ➙ OS Optimized Default ➙ Enabled. 13. Select Yes in the window displayed and press Enter to confirm your selection. 14. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 62. ThinkCentre E63z User Guide...
Page 73: Updating The Bios From Your Operating System
Updating the BIOS from your operating system Lenovo makes constant improvements to its Web sites. The Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update the BIOS from your operating system, do the following: 1.
Page 74 13. Press the power button to turn on the computer and restart the operating system. ThinkCentre E63z User Guide...
Page 75: Chapter 7. Preventing Problems
This section explains how to get the latest updates for your computer. Getting the latest device drivers for your computer Note: Lenovo makes constant improvements to its Web sites. The contents on the Web page are subject to change without notice, including the contents referenced in the following procedure.
Page 76: Using The System Update Program
To open System Update, see “Accessing Lenovo programs on the Windows 7 operating system” on page 39 or “Accessing Lenovo programs on the Windows 8.1 operating system” on page 39. If System Update is not currently installed on your computer, you can download it from the Lenovo Support Web site at: http://www.lenovo.com/support...
Page 77: Good Maintenance Practices
1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Ensure that no liquid drips onto or between the keys.
Page 78: Moving Your Computer
The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Creating and using recovery media” on page 89 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.
Page 79: Chapter 8. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at: http://www.lenovo.com/support/phone...
Page 80: Troubleshooting Procedure
If the problem persists, continue with the next step. 6. Run the diagnostic program. See “Lenovo Solution Center” on page 81 for more information. • If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program, contact the Lenovo Customer Support Center.
Page 81: Audio Problems
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.
Page 82: Hard Disk Drive Problems
(one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 81. If you need technical assistance, see Chapter 12 “Getting information, help, and service”...
Page 83: Monitor Problems
4. Double-click USB Enhanced Performance Keyboard. – On Windows 8.1: 1. Open Control Panel. For more information, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4.
Page 84: Networking Problems
3. Click Device Manager. Type the administrator password or provide confirmation if prompted. 4. If an exclamation mark is displayed next to an adapter name under Network adapters, the adapter driver might not be correct or is disabled. Right-click the highlighted adapter to update the driver. ThinkCentre E63z User Guide...
Page 85 • Check Network Name (SSID) and your password. – On Windows 7: 1. Click Start ➙ Lenovo ThinkVantage Tools ➙ Access Connections. 2. Switch to the Advanced view, and then click the Mobile Hotspot tab to check your SSID and password.
Page 86: I Have Connected An Option To My Computer, But It Does Not Work
If you need assistance, see the help system for your e-mail application. Excessive number of fragmented files Solution: Use the Windows disk defragmentation or disk optimization feature to clean up the files. ThinkCentre E63z User Guide...
Page 87: The Printer Does Not Work
Note: Depending on the volume of the hard disk drives and amount of data stored on the hard disk drives, the disk-defragmentation process might take up to several hours. • On Windows 7: 1. Close any open programs and windows. 2.
Page 88: My Usb Connectors Cannot Be Accessed
Windows operating system. Notes: 1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 81. 2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save and print the log files created by the diagnostic program.
Page 89: Lenovo Solution Center
Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. For additional information, refer to the Lenovo Solution Center help system.
Page 90 ThinkCentre E63z User Guide...
Page 91: Chapter 9. Service Checkout And Symptom-To-Fru Index
If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2014...
Page 92: Symptom-To-Fru Index
• If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Hard disk drive boot error A hard disk drive boot error can have the following causes. ThinkCentre E63z User Guide...
Page 93: Power Supply Problems
Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure the start-up drive is configuration. in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.
Page 94: Miscellaneous Error Conditions
Computer will not RPL from server 1. Ensure that network is in startup sequence as first device or first device after diskette. 2. Ensure that network adapter is enabled for RPL. 3. Network adapter (Advise network administrator of new MAC address) ThinkCentre E63z User Guide...
Page 95 Message/Symptom FRU/Action Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...
Page 96: Undetermined Problems
4. Repeat steps 1 through 3 until you find the failing device or adapter. If all devices and adapters have been removed, and the problem continues, replace the system board. See “Replacing the system board” on page 119. ThinkCentre E63z User Guide...
Page 97: Chapter 10. Recovery Information
Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you must install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: 1.
Page 98: Performing Backup And Recovery Operations
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
Page 99 To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 100: Creating And Using A Rescue Medium
Creating a rescue medium To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 101: Reinstalling Preinstalled Programs And Device Drivers
Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to C:\SWTOOLS.
Page 102: Solving Recovery Problems
Attention: If you reset your computer, all your personal files and settings will be deleted. To avoid data loss, back up all the data that you want to keep. To reset your computer, do the following: ThinkCentre E63z User Guide...
Page 103: Using The Advanced Startup Options
• “Recovery solutions provided by the Windows 8.1 operating system” on page 95 • “Recovery solutions provided by the Lenovo program” on page 95 Recovery solutions provided by the Windows 8.1 operating system After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen.
Page 104 • For 10D4, 10D5, 10D6, 10D7, 10 EJ, and 10EK models: Select or tap Exit ➙ OS Optimized Defaults ➙ Enabled and Advanced ➙ OS Selection ➙ Windwos 8.x. • For 10E0, 10E1, 10E2, 10E3, 10EL, and 10EM models: Select or tap Exit ➙ OS Optimized Defaults ➙ Enabled. ThinkCentre E63z User Guide...
Page 105: Chapter 11. Installing Or Replacing Hardware
1 “Read this first: Important safety information” on page 1. Notes: • Use only computer parts provided by Lenovo. • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.
Page 106 To remove the ac power adapter, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. ThinkCentre E63z User Guide...
Page 107: Removing And Installing The Frame Stand
2. Disconnect the ac power adapter cable from the computer. Figure 10. Disconnecting the ac power adapter Removing and installing the frame stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To remove and install the frame stand, do the following: 1.
Page 108 4. To install the frame stand, position the frame stand over the computer so that the three tabs align with the corresponding holes in the computer cover. Then, install the four screws to secure the frame stand to the computer cover. ThinkCentre E63z User Guide...
Page 109: Removing And Installing The Feet
Figure 12. Installing the frame stand Removing and installing the feet Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to remove and install the feet. To remove and install the feet, do the following: 1.
Page 110: Removing The Computer Cover
3. Remove the frame stand. See “Removing and installing the frame stand” on page 99. 4. If a Kensington-style cable lock is available, unlock the computer cover. ThinkCentre E63z User Guide...
Page 111: Replacing The 2.5-Inch Storage Drive
5. Loosen the two screws at the bottom of the computer. Then, lift the computer cover to remove it from the computer. Figure 14. Removing the computer cover Replacing the 2.5-inch storage drive This section provides instructions on how to replace the 2.5-inch storage drive. Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
Page 112: Replacing The Internal Speakers
• To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127. Replacing the internal speakers This section provides instructions on how to replace the internal speakers. ThinkCentre E63z User Guide...
Page 113 Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the internal speakers, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
Page 114: Removing And Installing The System-Board Shield
3. Remove the frame stand. See “Removing and installing the frame stand” on page 99. 4. Remove the computer cover. See “Removing the computer cover” on page 102. ThinkCentre E63z User Guide...
Page 115: Replacing The Integrated Camera
5. Remove the five screws that secure the system-board shield. Then, lift the system-board shield to remove it from the chassis. Figure 19. Removing the system-board shield 6. To install the system-board shield, position the system-board shield into the chassis so that the screw holes in the system-board shield align with the corresponding holes in the chassis.
Page 116: Replacing The Converter Board
• To complete the installation or replacement, go to “Completing the parts replacement” on page 127. Replacing the converter board Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. ThinkCentre E63z User Guide...
Page 117: Installing Or Replacing A Memory Module
This section provides instructions on how to replace the converter board. To replace the converter board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
Page 118 8. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127. ThinkCentre E63z User Guide...
Page 119: Replacing The Coin-Cell Battery
Replacing the coin-cell battery Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to replace the coin-cell battery. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration).
Page 120: Replacing The Wi-Fi Card
6. Disconnect the two Wi-Fi antenna cables from the Wi-Fi card. Then, remove the screw that secures the Wi-Fi card to the system board so that the Wi-Fi card pops up. Figure 27. Disconnecting cables and releasing the Wi-Fi card ThinkCentre E63z User Guide...
Page 121 7. Remove the Wi-Fi card from the mini PCI Express card slot as shown. Figure 28. Removing the Wi-Fi card 8. To install the new Wi-Fi card, insert the notched end of the new Wi-Fi card into the mini PCI Express card slot at an angle of about 20 degrees.
Page 122: Removing And Installing The Control-Button Board
4. Remove the computer cover. See “Removing the computer cover” on page 102. 5. Record the routing of the control-button-board cable, and then disconnect the cable from the system board. 6. Slightly press the edge of the control-button board as shown to release it from the latches ThinkCentre E63z User Guide...
Page 123 Figure 31. Removing the control-button board 7. Take out the control-button board to remove the board from the LCD front bezel. Figure 32. Taking out the control-button board 8. Install the control-button board to the LCD front bezel, and ensure that the control-button board is secured by the latches firmly.
Page 124: Replacing The System Fan
4. Remove the computer cover. See “Removing the computer cover” on page 102. 5. Remove the system-board shield. See “Removing and installing the system-board shield” on page 106. 6. Record the routing of the system-fan cable, and then disconnect the cable from the chassis. ThinkCentre E63z User Guide...
Page 125: Replacing The Heat Sink Assembly
7. Remove the three screws that secure the system fan. Then, lift the system fan to remove it from the chassis. Figure 34. Removing the system fan 8. To install the new system fan, position the new system fan in the chassis so that the three screw holes in the new system fan align with the corresponding holes in the chassis.
Page 126 8. Follow the sequence to tighten the four screws to secure the heat sink assembly to the system board. Then, install the screw to secure the heat sink assembly to the chassis. ThinkCentre E63z User Guide...
Page 127: Replacing The System Board
Figure 36. Installing the heat sink assembly 9. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127. Replacing the system board Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
Page 128 Figure 37. Removing the eight screws that secure the system board on 10D4, 10D5, 10D6, 10D7, 10 EJ, and 10EK models Figure 38. Removing the eight screws that secure the system board on 10E0, 10E1, 10E2, 10E3, 10EL, and 10EM models ThinkCentre E63z User Guide...
Page 129: Replacing The Lcd Panel
To install the new system board, position the new system board in the chassis so that the eight screw holes in the system board align with the corresponding holes in the chassis. Then, install the eight screws to secure the system board to the chassis. 1.
Page 130 Figure 40. Removing the screws that secure the chassis to the LCD front bezel 9. Pivot the retaining clips outward as shown one by one to remove the chassis from the LCD panel. Figure 41. Removing the chassis with the LCD panel ThinkCentre E63z User Guide...
Page 131 10. Detach the tape and connectors that secure the LCD panel as shown. Then, pivot the retaining clips as shown one by one to remove the LCD panel from the LCD front bezel. Figure 42. Removing the LCD panel 11. To install the new LCD panel, align the new LCD panel with the LCD bezel. Then, attach the tape and connectors to secure the LCD panel to the LCD bezel.
Page 132: Replacing The Keyboard Or Mouse
1 “Read this first: Important safety information” on page 1. Replacing the wireless keyboard To replace the wireless keyboard, do the following: 1. Remove your failing wireless keyboard. 2. Take out the new wireless keyboard from the package. ThinkCentre E63z User Guide...
Page 133: Replacing The Wireless Mouse
3. Open the battery compartment cover, and Install two AAA batteries according to the polarity indicators. Figure 45. Installing the keyboard batteries 4. Take away the USB dongle from the keyboard compartment or from the wireless mouse compartment and connect it to an available USB connector on the computer. See “Replacing the wireless mouse” on page 125.
Page 134 Figure 48. Connecting the USB dongle to a USB connector 6. Insert two AA batteries into the mouse compartment according to the polarity indicators. Figure 49. Installing the mouse batteries 7. Close the battery compartment cover and slide it forward until it clicks into place. ThinkCentre E63z User Guide...
Page 135: Completing The Parts Replacement
Figure 50. Closing the battery compartment cover 8. Push the power switch to the on position on the bottom of the wireless mouse until the LED (light-emitting diode) is on. Figure 51. Pushing the power switch to the on position Notes: •...
Page 136: Obtaining Device Drivers
Setup Utility program. Refer to “Using the Setup Utility program” on page 59. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 137: Chapter 12. Getting Information, Help, And Service
You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.
Page 138: Lenovo Support Web Site
Most computers come with a diagnostic program that helps you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
Page 139: Using Other Services
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers •...
Page 140 Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com ThinkCentre E63z User Guide...
Page 141: Appendix A. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 142 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Page 143: Eurasian Compliance Mark
All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
Page 144 ThinkCentre E63z User Guide...
Page 145: Appendix B. Weee And Recycling Information
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
Page 146: Recycling Information For Brazil
If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
Page 147 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix B. WEEE and recycling information...
Page 148 ThinkCentre E63z User Guide...
Page 149: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)
(RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).
Page 150: Ukraine Rohs
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre E63z User Guide...
Page 152 ThinkCentre E63z User Guide...
Page 153: Appendix E. Energy Star Model Information
For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 3.
Page 154 ThinkCentre E63z User Guide...
Page 155: Appendix F. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 156: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.
Page 157: Index
Help and Support creating and using recovery media completing the installation Identifying FRUs CRUs (Customer Replaceable Units), returning defective information customer support center getting resources © Copyright Lenovo 2014...
Page 158 Optional-service CRUs selecting startup device temporary startup device Self-service CRUs part numbers service parts replacement, completing and help password customer support center Administrator getting considerations services Hard disk other ThinkCentre E63z User Guide...
Page 159 BIOS updating the BIOS USB 2.0 connector using a rescue medium, creating and BIOS passwords diagnostic program documentation other services Setup Utility video features viewing and changing settings © Copyright Lenovo 2014...
Page 160 ThinkCentre E63z User Guide...

Lenovo ThinkCentre E63z User Manual

About this Manual

Chapter 1. Read this First: Important Safety Information

Chapter 2. Product Overview

Chapter 3. Using Your Computer

Chapter 4. You and Your Computer

Chapter 5. Security

Chapter 6. Advanced Configuration

Chapter 7. Preventing Problems

Chapter 8. Troubleshooting and Diagnostics

Chapter 9. Service Checkout and Symptom-To-FRU Index

Chapter 10. Recovery Information

Chapter 11. Installing or Replacing Hardware

Chapter 12. Getting Information, Help, and Service

Appendix A. Regulatory Information

Appendix B. WEEE and Recycling Information

Appendix C. Restriction of Hazardous Substances Directive (Rohs)

Appendix D. China Energy Label

Appendix E. ENERGY STAR Model Information

Appendix F. Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Lenovo ThinkCentre E63z

Summary of Contents for Lenovo ThinkCentre E63z

Table of Contents