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HP ENVY x360 Maintenance And Service Manual
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HP ENVY x360 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security,
backing up, and more.

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Summary of Contents for HP ENVY x360

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Bluetooth is a trademark owned by its proprietor This guide describes features that are common to and used by HP Inc. under license. The terms HDMI, most models. Some features may not be available on HDMI High-Definition Multimedia Interface, and the your computer.
  • Page 3 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
  • Page 4 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents.

  • Page 5: Table Of Contents

    Touchpad settings......................11 Adjusting touchpad settings ..................12 Turning on the touchpad ..................12 Touchpad components......................12 Lights ...........................13 Special keys.........................15 HP Hubs Launcher (select products only) ................16 Bottom ..............................17 Labels...............................18 3  Illustrated parts catalog..........................21 Computer major components......................21 Display assembly subcomponents .....................24 Miscellaneous parts ..........................27 4  Removal and replacement procedures preliminary requirements............29...
  • Page 6 Grounding the work area ......................33 Recommended materials and equipment ................33 Cleaning your computer........................34 Enabling HP Easy Clean (select products only) ...............34 Removing dirt and debris from your computer...............35 Cleaning your computer with a disinfectant ................36 Caring for wood veneer (select products only) ...............37 Packaging and transporting guidelines....................37...
  • Page 7 7  Backing up, restoring, and recovering ......................82 Backing up information and creating recovery media ..............82 Using Windows tools for backing up..................82 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................82 Restoring and recovering your system....................83 Creating a system restore ......................83 Restoring and recovery methods ....................83...
  • Page 8 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ......................90 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ......91 Downloading Remote HP PC Hardware Diagnostics UEFI .............91 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...91 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................91...

  • Page 9: 1  Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP ENVY x360 13.3 inch 2-in-1 Laptop PC Model numbers: 13-bf0xxx CTO model: 13t-bf000 Processor Intel® Core™ processors Intel Core i7-1250U (1.1 GHz [max turbo frequency 4.7 GHz], 10 cores, 10 MB cache) Intel Core i5-1230U (1.0 GHz [max turbo frequency 4.4 GHz], 10 cores, 10 MB cache)
  • Page 10 Supports HP Audio Boost 2.0 Supports XiaoWei Video HP True Vision 5 MP camera (with shutter door, indicator LED, 1× infrared (IR) LED, MIPI, 5 MP BSI sensor, f2.0) Supports Windows Hello 5 MP by 30 frames per second (fps)
  • Page 11 Category Description Ports Audio-out (headphone)/audio-in (microphone) combo jack (2) USB 3.2 Gen 2 Type-A port; only right side port supports HP Sleep & Charge (2) USB 4 Type-C Gen2 Thunderbolt™ 4 connector, supports: - Thunderbolt 4 - USB4, USB3.2 Gen2 - DisplayPort™...
  • Page 12 4 cell, 66 Whr Long life Fast charge HP Smart AC adapter (slim, 1.8 m [6 ft] USB Type-C) 65 W Power cord C5, premium, 1.0 m (3.3 ft) C5, premium, 1.0 m (3.3 ft) with plug adapter for use in Japan...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability AC adapter...

  • Page 14: 2  Getting To Know Your Computer

    Holds an optional pen. NOTE: For more information about the pen, see the documentation provided with the pen. USB SuperSpeed 10 Gbps port with HP Connects a USB device, provides high-speed data Sleep and Charge transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Left Side

    Component Description USB Type-C® power connector and Connect an AC adapter that has a USB Type-C Thunderbolt™ ports with HP Sleep and connector, supplying power to the computer and, if Charge and DisplayPort™ output (2) needed, charging the computer battery.
  • Page 16 Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon ■ in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Rear

    Table 2-2 Left-side components and their descriptions (continued) Component Description microSD™ memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 18: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Chapter 2  Getting to know your computer...

  • Page 19: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then ■ select HP Documentation.

  • Page 20: Adjusting Touchpad Settings

    Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.

  • Page 21: Lights

    Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
  • Page 22 Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light On: Microphone is off.

  • Page 23: Special Keys

    Table 2-6 Lights and their descriptions (continued) Component Description Power light On: The computer is on. ● Blinking (select products only): The computer ● is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.

  • Page 24: Hp Hubs Launcher (Select Products Only)

    HP Hubs Launcher (select products only) Press or hold to open the HP Hubs Launcher. From the HP Hubs Launcher, you can open HP apps such as HP Command Center, OMEN Gaming Hub, myHP, and HP Palette. Chapter 2  Getting to know your computer...

  • Page 25: Bottom

    -or- Hold to change the selected apps and then automatically open them. Depending on your model, the following apps can be included in the HP Hubs Launcher: HP Command Center ● Select System Control to adjust the temperature or cooling preference on your –...

  • Page 26: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.
  • Page 27 Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Labels...
  • Page 28 Component Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name Model number Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices ●...

  • Page 29: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
  • Page 30 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Chapter 3  Illustrated parts catalog...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Top cover (does not include keyboard) Natural silver N15668-001 Natural silver, Japan N15669-001 Space blue N15670-001 Keyboard NOTE: For a detailed list of country codes, see Keyboard on page Natural silver N15666-xxx...

  • Page 32: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (10) OLED board N15696-001 (11) I/O board (includes USB door) N15685-001 NOTE: The I/O board cable is available as spare part number N15700-001. (12) USB door N15686-001 (13) WLAN module (Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN)
  • Page 33 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (touch screen) 2.8K, BrightView, OLED N15663-001 WQXGA, antiglare N15664-001 WUXGA, antiglare N15665-001 Display assembly subcomponents...
  • Page 34 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Camera module N15690-001 NOTE: The camera module thermal pad is available as spare part number N15691-001. Display hinges (includes left and right hinges) N15693-001 Display hinge covers (left and right hinge covers) Natural silver N15694-001 Space blue...

  • Page 35: Miscellaneous Parts

    USB-C-to-USB-A adapter 833960-001 USB-C-to-RJ-45 (network) adapter M95985-001 USB-C-to-HDMI 2.0 adapter 935325-001 USB-C-to-USB-A hub 916838-001 HP Elite USB-C Multi Port Hub L39572-001 Display panel adhesive kit N15689-001 WLAN protective tape N10779-001 Screw Kit N15678-001 Power cord (C5, 1.0 m (3.3 ft), premium, straight...
  • Page 36 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in South Korea L22328-001 For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in Thailand (bundle) M85421-001 For use in the United Kingdom L22320-001 Chapter 3  Illustrated parts catalog...

  • Page 37: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 38: Drive Handling

    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are ●...

  • Page 39: Generating Static Electricity

    Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install ●...

  • Page 40: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. NOTE: As little as 700 V of static electricity can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD.

  • Page 41: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Recommended materials and equipment...

  • Page 42: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 43: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 44: Cleaning Your Computer With A Disinfectant

    37, or both, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 46: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4  Removal and replacement procedures preliminary requirements...
  • Page 47 Go to support.google.com/chrome. Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 48 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis To locate diagnosis information and actions:...

  • Page 49: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
  • Page 50 Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover for use in natural silver models N15671-001 Bottom cover for use in space blue models N15672-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 41).

  • Page 51: Battery

    Remove the bottom cover (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery description and part number Description Spare part number Battery (4 cell, 66 Whr) M90073-005 WARNING! To avoid personal injury and damage to the product:...
  • Page 52 41). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Solid-State Drive

    Remove the battery (4). To install the battery, reverse the removal procedures. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, TLC M16560-005 1 TB L85370-005 512 GB, TLC...
  • Page 54 Disconnect the battery cable from the system board (see Battery on page 43). Remove the solid-state drive: Remove the two Phillips M2.0 × 2.0 screws (1) that secure the drive cover, and then remove the cover (2). Lift the drive up (1), and then pull it away from the socket to remove it (2). Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 55 When installing a drive, be sure a thermal pad is installed on the bottom of the drive cover. To remove the bottom metal cover, lift it straight up and out of the computer. The cover is secured with adhesive. Solid-state drive...

  • Page 56: Touchpad

    To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-4 Touchpad description and part number Description Spare part number Touchpad for use in natural silver models N15683-001 Touchpad for use in space blue models...
  • Page 57 Remove the four Phillips M1.6 × 2.5 screws (1) that secure the touchpad bracket, and then remove the bracket (2). Remove the protective tape from the connector on the touchpad (1). When installing a touchpad, you can reuse the tape or replace it with thin clear tape. Do not use thicker tape over this connector.

  • Page 58: Wlan Module

    Remove the touchpad (4). To install the touchpad, reverse this procedure. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-005 WLAN Mylar (for use on antenna connectors) N10779-001...
  • Page 59 Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 43). Remove the WLAN module: Remove the plastic that covers the antennas (1). Carefully disconnect the two antenna cables from the module (2). Remove the Phillips M2.0 ×...

  • Page 60: Speakers

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse this procedure. Speakers To remove the speakers, use this procedure and illustration. Table 5-6 Speaker description and part number Description...

  • Page 61: I/O Board

    Remove the two Phillips M2.0 × 2.0 broadhead screws (1) that secure each speaker to the computer. Disconnect the drive cable from the system board (2). Remove the speaker cable from the clips on the bottom of the battery (3). Remove the speakers from the computer (4) .
  • Page 62 Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 43).

  • Page 63: Oled Board

    To install the I/O board, reverse this procedure. OLED board The OLED board is available on select products only. To remove the OLED board, use this procedure and illustration. Table 5-8 OLED board description and part number Description Spare part number OLED board N15696-001 Before removing the OLED board, follow these steps:...

  • Page 64: Fan

    Remove the OLED board (3). To install the OLED board, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-9 Fan description and part number Description Spare part number N15692-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41).

  • Page 65: Heat Sink Assembly

    Remove the display cable and I/O board cable from the clips on the sides of the fan (2). Remove the two Phillips M2.0 × 2.5 screws (3) that secure the fan to the computer. Disconnect the fan cable from the ZIF connector on the system board (4), and then remove the fan (5).
  • Page 66 Before removing the heat sink assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 43).

  • Page 67: System Board

    To install the heat sink assembly, reverse this procedure. System board To remove the system board and USB door, use these procedures and illustrations. Table 5-11 System board and USB door descriptions and part numbers Description Spare part number Intel Core i7-1250U processor and 16 GB of system memory N15662-601 Intel Core i7-1250U processor and 8 GB of system memory N15661-601...
  • Page 68 Remove the solid-state drive (see Solid-state drive on page 45). Remove the WLAN module (see WLAN module on page 50). Remove the fan assembly (see Fan on page 56). Remove the heat sink assembly (see Heat sink assembly on page 57).
  • Page 69 Remove the two Phillips M2.0 × 2.0 screws (2) from the system board. Lift the right edge of the system board, and then pull the board up and to the right to remove it from the computer (3). To remove the USB door, lift up on the inside of the door to remove it. System board...

  • Page 70: Keyboard

    To install the system board, reverse this procedure. NOTE: After replacing the display panel assembly or the system board, it is necessary to run the service tool to have the new ambient light sensor (ALS) data written to the system BIOS. Search for the related advisory for more information. Keyboard To remove the keyboard, use this procedure and illustration.
  • Page 71 Before removing the keyboard, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Battery on page 43). Remove the fan (see Fan on page 56).
  • Page 72 (2) Gaskets (3) Magnets (4) Rubber pieces Remove the tape (1) from the large Mylar piece, release the backlight cable (2), and then peel the large Mylar piece from the computer (3). Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 73 Remove the 13 Phillips M2.0 × 3.0 screws (1) from the three brackets that secure the keyboard. Remove the three brackets (2). Peel the keyboard cable off the keyboard and rotate it down away from the keyboard (1). Keyboard...
  • Page 74 Use tweezers to release the bottom corners of the Mylar, and then pull the Mylar off the keyboard (2). Remove the 40 screws that secure the keyboard. Remove the keyboard. To install the keyboard, reverse this procedure. Chapter 5  Removal and replacement procedures for authorized service provider parts...

  • Page 75: Display Assembly

    Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41).
  • Page 76 After replacing the display panel assembly, it is necessary to reload the calibration data. Refer to Service Advisory C06640672 for details about reloading the HP Display Control Panel Color Calibration Data Reload Process. Place suction cups on the top corner of the panel (1) and display back cover (2).
  • Page 77 Pull the suction cups to release the panel from the cover only enough to access the tape on the inside (3). Tape is installed under the left and right sides of the display panel. Use tweezers to grasp the end of the tape (1). While turning the tweezers (2), wrap the tape around the tweezers as you continue to pull the tape out from behind the display panel.
  • Page 78 Rotate the hinges 90° (3), and then lift the panel up and place it next to the display back cover (4). Peel the silver tape off the connector on the bottom of the display panel (1). Peel the clear tape off the connector on the bottom of the display panel (2). Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 79 Rotate the retainer latch off the connector (3), and then disconnect the cable from the panel (4). When installing a display panel, use the alignment holes (1) and install the tape along the left and right sides of the panel (2). Display panels are available as the following spare part numbers: N15663-001—2.8K, BrightView, OLED, privacy, natural silver Display assembly...
  • Page 80 N15664-001—WQXGA, antiglare N15665-001—WUXGA, antiglare Display panel adhesive is available as spare part number N15689-001. If you need to remove the camera module: Carefully lift the module to release it from the display back cover (1). (The module is attached to the display back cover with double-sided adhesive.) Disconnect the both cables from the ZIF connectors on the module (2).
  • Page 81 To remove the touch control board: Disconnect the larger two cables (1) and smaller cable (2) from the touch control board. Peel the board off the bottom of the display back cover (3). The touch control board is included in the touch panel spare part kits. Display assembly...
  • Page 82 If you need to remove the hinges from the display enclosure: Remove the three Phillips M2.0 × 2.5 broadhead screws (1) that secure each hinge to the display back cover. Remove the display hinges (2). The display hinges are available using spare part number N15693-001. If you need to remove the hinge covers from the hinges: Remove the Phillips M2.0 ×...
  • Page 83 If you need to remove the display panel cable: Disconnect the cable from the ALS board at the top of the display back cover (1). Disconnect the cable from the two connectors on the camera module (2). Disconnect the cable from the touch board at the bottom of the display back cover (3).
  • Page 84 If you need to remove the WLAN antennas: Release the wireless antenna cables from the tape (1) on the inside of the display back cover. Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 85 Peel the wireless antennas off the display rear cover (2). The wireless antennas are available using spare part number N15677-001 for OLED models and N17069-001 for LCD models. When installing a display, insert the antenna cables into the right hinge (1), route the cables through the clips in the display back cover (2), route the cables under the Mylar above the hinge (3), route the cables together until the Display assembly...

  • Page 86: Top Cover

    reach the next Mylar piece (4), and then split the antenna cables into different directions to route to the antennas. Display rear covers are available as the following spare part numbers: N15673-001: OLED, natural silver N15674-001: OLED, space blue N15675-001: LCD, natural silver N15676-001: LCD, space blue To reassemble and replace the display assembly, reverse this procedure.

  • Page 87: 6  Using Setup Utility (Bios)

    Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Preparing For A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or – Chapter 6  Using Setup Utility (BIOS)

  • Page 89: Installing A Bios Update

    Select the question mark icon in the taskbar. Select Updates. The Checking for Updates window opens, and Windows checks for updates. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 90: 7  Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 91: Restoring And Recovering Your System

    Restoring and recovery methods on page 83 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 92: Recovering Using Hp Recovery Media

    If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 93: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 94: 8  Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send ● it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 95: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.

  • Page 96: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    The tool downloads to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

  • Page 97: Using Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 98: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 99: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 100: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to ● the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 101: 9  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 102: Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. Maximum altitude (unpressurized) Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
  • Page 103 Table 9-3 Solid-state drive specifications 256 GB* 512 GB* 1 TB* Dimensions Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 104: 10  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 105 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore...
  • Page 106 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 107: 11  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs,...

  • Page 108: Index

    Index caring for wood veneer 37 disinfecting 36 AC adapter and battery light, identifying 7 HP Easy Clean 34 AC adapter, spare part number 27 removing dirt and debris 35 action key, identifying 16 components ambient light sensor, identifying 11...
  • Page 109 18 illustrated 26 WLAN 18 spare part number 26 left control zone, identifying 12 HP Hubs Launcher app key, identifying 16 left side components 7 HP PC Hardware Diagnostics UEFI lights downloading 90 AC adapter and battery 7...
  • Page 110 3 Remote HP PC Hardware Diagnostics UEFI settings USB SuperSpeed 9 customizing 92 USB SuperSpeed port with HP Sleep and Charge 6 using 91 USB Type-C power connector and Thunderbolt port removal and replacement with HP Sleep and Charge and DisplayPort...
  • Page 111 18 USB door removal 59 spare part number 59 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 9 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge and DisplayPort output,...

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