Summary of Contents for HP ENVY x360 Convertible PC
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HP ENVY x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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DVD change without notice. The only warranties for drive to install the Windows 7 software and HP products and services are set forth in take full advantage of Windows 7 functionality. the express warranty statements http://windows.microsoft.com/en-us/...
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 External component identification ......................... 3 Right side ................................3 Left side ................................. 4 Display ................................... 5 Display modes ................................ 5 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons and speakers ......................... 9 Keys ..............................
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Heat sink ............................51 Display assembly ..........................53 Power connector cable ........................59 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............61 Starting Setup Utility (BIOS) ..........................61 Updating the BIOS ..............................61 Determining the BIOS version ......................61 Downloading a BIOS update ......................
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Removing the HP Recovery partition (select models only) .............. 69 9 Power cord set requirements ........................70 Requirements for all countries ........................... 70 Requirements for specific countries and regions ....................70 10 Recycling ..............................72 Index ................................73...
Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames/sec), fixed (no tilt), with activity light Dual digital microphones with appropriate software - echo cancellation, noise suppression...
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One half-size mini card slot - support for WLAN One 2280 M.2 daughter board - optional support for SSD External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC. Ports AC adapter: HP Smart pin plug (4.5-mm barrel) Audio: one combo audio-out (headphone)/audio-in (microphone) jack HDMI: v.
Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card:...
Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.
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Mode Description Productivity To use the notebook in productivity mode, raise the display until mode you can view the display (about 90 to 100 degrees). Entertainment To use your notebook in entertainment mode, raise the display, mode and then rotate it backward to a stand position (about 315 degrees).
TouchPad Component Description Left control zone Textured area that allows you to perform additional gestures. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse.
Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.
Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Service tag and PCID label...
Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Component...
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Item Component Spare part number For use in the Czech Republic and Slovakia 774608-FL1 For use in France 774608-051 For use in Germany 774608-041 For use in Greece 774608-151 For use in Hungary 774608-211 For use in Israel 774608-BB1 For use in Italy 774608-061 For use in the Netherlands 774608-DH1...
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Item Component Spare part number (11) Power button board (includes cable) 774599-001 (12) WLAN module: Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 756753-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005 (13)
Item Component Spare part number Fix bracket, touch control board, and backlight cable (not illustrated) ● HD models 774602-001 ● FHD models 774603-001 Mass storage devices Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 7.0-mm 762990-005 750-GB, 5400-rpm, 7.0-mm...
Miscellaneous parts Component Spare part number HP Smart AC adapter, 45-W, non-PFC, 4.5-mm, non-slim 741727-001 Power cord (3-pin, black, 1.0-m): For use in Europe 755530-021 For use in Israel 755530-BB1 For use in Denmark 755530-081 For use in North America...
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Spare part number Description 755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.0-m) 755530-081 Power cord for use in Denmark (3-pin, black, 1.0-m) 755530-111 Power cord for use in Switzerland (3-pin, black, 1.0-m) 755530-BB1 Power cord for use in Israel (3-pin, black, 1.83-m) 756753-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 761230-005...
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Spare part number Description 774607-001 System board equipped with an Intel Core i3-4030U processor and a non-Windows 8 operating system (includes replacement thermal material) 774607-501 System board equipped with an Intel Core i3-4030U processor and the Windows 8.1 Standard operating system (includes replacement thermal material) 774608-001 Top cover with keyboard for use in the United States...
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Spare part number Description 780958-501 System board equipped with an Intel Core i7-4510U processor and the Windows 8.1 Standard operating system (includes replacement thermal material) 784133-001 Base enclosure for use in models in EMEA with the following WLAN module: Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America 784134-001 Base enclosure for use in models in North America with the following WLAN module: Intel Dual Band...
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
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● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...
Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
Top cover Description Spare part number Top cover with keyboard for use in Belgium 774608-A41 Top cover with keyboard for use in Bulgaria 774608-261 Top cover with keyboard for use in Canada (English) 774608-DB1 Top cover with keyboard for use in the Czech Republic and Slovakia 774608-FL1 Top cover with keyboard for use in France 774608-051...
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Pry the two rear rubber feet off the top cover. Remove the 12 Phillips PM2.5×6.0 screws (1) that secure the top cover to the computer. Separate the top cover from the computer by lifting up on the front of the top cover (starting near the touchpad) (1), and then lifting the cover up and off the computer (2) far enough to access the keyboard and touchpad cables on the system board.
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Disconnect the keyboard cable (1) and the touchpad cable (2) from the system board. Remove the top cover from the computer. Reverse this procedure to install the top cover. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Remove the three Phillips PM2.5×4.0 screws (1) that secure the battery to the computer.
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Remove the battery (2). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
TouchPad board Description Spare part number Touchpad board (includes cable) 774598-001 Before removing the touchpad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket and hard drive connector cable. These components are included in the Hard Drive Hardware Kit, spare part number 768020-001. Description Spare part number 500-GB, 5400-rpm, 7.0-mm hard drive 778186-005 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm hard drive 732000-005...
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Lift the hard drive out of the computer (3). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive. Flex the sides of the bracket to remove the pegs from the holes in the hard drive (2). Remove the hard drive bracket (3) from the hard drive.
Solid-state drive (SSD) NOTE: The solid-state drive spare part kit does not include the cable, bracket, or screws. These components are included in the Solid-state Drive Hardware Kit, spare part number 777653-001. Description Spare part number 256-GB solid-state drive, TLC 777651-001 256-GB solid-state drive, MLC 777652-001...
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Lift the solid-state drive assembly out of the computer (3). If it is necessary to disassemble the solid-state drive, perform the following steps: Disconnect the cable (1) from the drive. Remove the Phillips PM2.5×4.0 screw (2) that secures the solid-state drive to the bracket. Lift the top of the drive upward enough to remove it from the bracket (3).
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 756753-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
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Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 774605-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the speakers (4) from the computer. Reverse this procedure to install the speakers. Component replacement procedures...
USB/audio board Description Spare part number USB/audio board (includes cable) 774600-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
Description Spare part number 778793-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
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Remove the fan (3). Reverse this procedure to install the fan. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
Power button board Description Spare part number Power button board (includes cable) 774599-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
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Remove the power button board and cable (3). Reverse this procedure to install the power button board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4510U processor and the Windows 8.1 Standard operating system 780958-501 Intel Core i7-4510U processor and a non-Windows 8 operating system 780958-001 Intel Core i5-4210U processor and the Windows 8.1 Standard operating system 774606-501 Intel Core i5-4210U processor and a non-Windows 8 operating system...
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Disconnect the following cables from the system board: (1): Power button board cable (2): Left display cable (3): Power connector cable (4): Right display cable (5): Fan cable (6): USB/audio cable (7): Hard drive cable Remove the two nuts (1) that secure the system board to the computer. Remove the five Phillips PM2.5×4.0 screws (2) that secure the system board to the computer.
Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
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Disconnect the battery. Remove the WLAN module (see WLAN module on page 38). Remove the system board (see System board on page 47). Remove the memory module: Position the system board upside-down. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 774595-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
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Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
Display assembly Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
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Remove two Phillips PM2.5×5.5 screws from each hinge (1) and the smaller Phillips PM2.5×3.6 screw from the right hinge (2) that secures the display assembly to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
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Use a thin tool to lift the webcam module to disengage the adhesive that secures it to the display (2), and then remove the webcam module (3). The touch screen display cable connects to the board at the bottom of the bezel. To disconnect the touch screen display cable from the display bezel, pull the cable upward to disconnect.
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Remove the display/webcam cable (4). To remove the display panel from the bezel: NOTE: The display panel and bezel are available using spare part number 774602-001 for HD panels and 774603-001 for FHD panels. Position the display bezel/display panel assembly upside-down. If necessary, disconnect the display/webcam cable from the connector at the bottom of the display panel (1).
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Position the display enclosure so you can access the internal parts. Remove the four Phillips PM2.5×4.0 screws from the bottom of the hinges(1) and the two Phillips PM2.0×3.0 screws (2) from the top of the hinges that secure the hinges to the display enclosure. Remove the hinges from the display (3).
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Lift the tape that secures the transceivers at the top of the display (3), and then remove the antenna cables from the display enclosure (4). Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
Power connector cable Description Spare part number Power connector cable 768012-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
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Remove the power connector (2) from the computer. Reverse this procedure to install the power connector cable. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside...
The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...
Specifications Computer specifications Metric U.S. Dimensions Width 383.7 mm 15.11 in Depth 258.5 mm 10.18 in Height – Front 7.55 mm 0.30 in Height – Rear 23.60 mm 0.93 in Weight – with HDD 2.4 kg 5.29 lbs Weight – with SDD 2.3 kg 5.07 lbs Input power...
Hard drive specifications 500-GB* 500-GB* hybrid Dimensions Height 7.0 mm 7.0 mm Width 69.9 mm 70 mm Weight 110 g 95 g Interface type SATA SATA Transfer rate (synchronous, maximum) 1.1 GB/sec 100 MB/sec Security ATA security ATA security Seek times (typical read, including setting) Single track 1.5 ms 2 ms...
Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
25 Bluetooth label 12 display cable, spare part number transporting 25 boot order 17, 20 workstation 25 changing HP Recovery Manager display enclosure, spare part number 17, 20 bottom 12 display hinge hard drive buttons spare part number 17...
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8 removal 59 removing 56, 57 power 8 spare part number 15, 20, 59 HP PC Hardware Diagnostics (UEFI) RJ-45 (network) status 3 power connector, identifying 3 downloading 63 power cord using 63 set requirements 70...
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54 system 68 removal 40 Windows USB flash drive 69 spare part number 15, 20, 40 File History 67 using HP Recovery media 67 specifications restoring files 67 recovery media computer 64 system restore point 66 creating 66 hard drive 65...
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