hit counter script
HP Pavilion x360 Convertible Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ENVY x360 Convertible PC
  6. Maintenance and service manual

HP Pavilion x360 Convertible Maintenance And Service Manual

Hide thumbs Also See for Pavilion x360 Convertible:
Table of Contents

Advertisement

Quick Links

HP Pavilion x360 Convertible
HP x360 310 G2
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Pavilion x360 Convertible and is the answer not in the manual?

Questions and answers

Related Manuals for HP Pavilion x360 Convertible

Summary of Contents for HP Pavilion x360 Convertible

  • Page 1 HP Pavilion x360 Convertible HP x360 310 G2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Right side ................................5 Left side ................................. 6 Bottom ................................... 8 Display ..................................8 Changing your notebook to an entertainment stand ............... 10 Changing your notebook to a tablet ....................10 Top ..................................
  • Page 6 Recovering using HP Recovery Manager ................... 71 What you need to know before you get started ............. 71 Using the HP Recovery partition (select models only) ........... 72 Using HP Recovery media to recover ................72 Changing the computer boot order ................72...
  • Page 7 Changing the computer boot order ................78 Removing the HP Recovery partition (select products only) ......... 78 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 79 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............80 11 Specifications ............................81 Computer specifications ............................81 Hard drive specifications .............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description x360 x360 Convertible Product Name HP Pavilion x360 Convertible √ HP x360 310 G2 √ Processor Intel Braswell processors √ √ Intel Pentium N3700 processor (1.6 GHz, turbo up to 2.4 GHz, 2 MB L2, 1600 MHz), quad core Intel Celeron N3050 processor (1.6 GHz, turbo up to 2.16 GHz, 2 MB L2, 1600 MHz),...
  • Page 10 Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive only √ √ Audio and video Integrated HP TrueVision camera: HD (1280×720 by 30 frames per second), fixed (no √ √ tilt), with activity light Dual array Digital Microphones w/ appropriate software - beam forming, echo...
  • Page 11 Support for the following AC adapters: √ requirements ● 45-W HP Smart AC adapter (non-PFC, with 26.5 mm z-height adapter [non- slim]) (not for India/People’s Republic of China) ● 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) (only for India/People’s...
  • Page 12 Category Description x360 x360 Convertible Security Kensington Lock slot √ √ TPM (Trusted Platform Module ) 2.0 Operating Preinstalled: √ system Windows 8.1 CPPP Windows 8.1 Small Screen Windows 10 Windows 10 Value 2in1 Windows 8.1 SST 64 √ Windows 8.1 Professional 64 Windows 8.1 Core for Higher Education (ML) 64 Windows 8.1 Professional StF MSNA Windows 8.1 Professional StF MSNA EM...

  • Page 13: External Component Identification

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 14: Left Side

    USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
  • Page 15 To decrease speaker volume, press the – edge of the button. ● To increase speaker volume, press the + edge of the button. Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left side...

  • Page 16: Bottom

    Bottom Component Description Speakers Produce sound. Display Chapter 2 External component identification...
  • Page 17 To access this document in Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Your computer can function as a classic notebook and, in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet.

  • Page 18: Changing Your Notebook To An Entertainment Stand

    Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Changing your notebook to a tablet To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush with the computer bottom (360 degrees).

  • Page 19: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, or on select models, the spacebar. Windows key Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 22: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Heat sink (includes replacement thermal material) For use in HP Pavilion x360 models with Braswell Intel Pentium and Celeron processors 819788-001 For use in HP x360 310 G2 models with Braswell Intel Pentium and Celeron processors (includes 824134-001 replacement thermal material)
  • Page 25 809556-501 ● Intel Celeron N3050 processor and a non-Windows 8 operating system 809556-001 System board for use in HP x360 310 G2 models equipped with: ● Intel Pentium N3700 processor and the Windows 8.1 or Windows 10 operating system 824146-601 ●...
  • Page 26 The memory modules are not customer replaceable. For use in HP Pavilion x360 models: 8-GB 693374-005 ● ● 4-GB 691740-005 For use in HP x360 310 G2 models: ● 8-GB 670034-001 ● 4-GB 641369-001 RTC battery (not illustrated) For use in models with Braswell processors...

  • Page 27: Mass Storage Devices

    500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005 Hard Drive Hardware Kit, includes: 809537-001 (2a) Hard drive bracket (2b) Connector cable Solid-State Drive, M.2 HP Pavilion x360 Convertible models: ● 128 GB, TLC 809555-001 ● 128 GB, value 830391-001 HP x360 310 G2 models: ●...

  • Page 28: Display Assembly Subcomponents

    For use in silver HP Pavilion x360 models 809540-001 For use in green HP Pavilion x360 models 809542-001 For use in purple HP Pavilion x360 models 809828-001 For use in silver HP x360 310 G2 models 824135-001 Antennas (primary and secondary) 809530-001 Webcam 807542-001...

  • Page 29: Miscellaneous Parts

    Silver models 824201-001 Miscellaneous parts Component Spare part number AC adapter 45-W HP Smart AC adapter (non-PFC, 4.5-mm, non-slim) 741727-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 693711-001 Power cord (3-pin, black, 1.0-m):...
  • Page 30 For use in red HP Pavilion x360 models 809551-001 For use in green HP Pavilion x360 models 809552-001 For use in purple HP Pavilion x360 models 816522-001 For use in silver HP x360 310 G2 models 824141-001 Screw Kit 809553-001 Synaptics Active Pen 773175-001...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 and P1 screw drivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 37: Top Cover

    Top cover with keyboard and TouchPad: For use in HP Pavilion x360 models 809543-xxx For use in silver HP x360 310 G2 models with a 2 cell battery 824136-xxx For use in silver HP x360 310 G2 models with a 3 cell battery...
  • Page 38 Green HP Pavilion x360 models: 809552-001 Purple HP Pavilion x360 models: 816522-001 Silver HP x360 310 G2 models: 824141-001 Remove the nine Phillips PM2.5×6.0 screws (3) that secure the top cover to the computer. Position the computer upright, and then open the computer as far as possible.
  • Page 39 Run a plastic, non-marking tool around the seam to disengage the top cover from the computer. Separate the top cover from the computer by separating and lifting up at the seam on the left side (1), top (2), and right side (3), far enough to access the keyboard and touchpad connectors on the system board.

  • Page 40: Touchpad

    TouchPad Description Spare part number TouchPad not spared Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 41: Hard Drive

    Hard drive NOTE: The Hard Drive Hardware Kit, spare part number 809537-001, includes the hard drive bracket and hard drive connector cable. Description Spare part number 1-TB, 5400-rpm, 7.0-mm 762990-005 500-GB, 5400-rpm, 7.0-mm 778186-005 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm 732000-005 Hard Drive Hardware Kit (includes hard drive bracket and connector cable) 809537-001...
  • Page 42 Lift the hard drive out of the computer (2). If it is necessary to disassemble the hard drive, perform the following steps: Disconnect the hard drive connector cable (1) from the hard drive. Pull the sides of the bracket away from the drive (2) to remove the pegs that secure the bracket to the hard drive.

  • Page 43: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number HP Pavilion x360 Convertible models: ● 128 GB, TLC 809555-001 ● 128 GB, value 830391-001 HP x360 310 G2 models: ● 256 GB, TLC 824143-001 ● 128 GB, TLC 824142-001 64 GB, MLC 833656-001 ●...
  • Page 44 Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 45: Usb/Audio Jack Board (Right Side)

    USB/audio jack board (right side) Description Spare part number USB/audio jack board (includes cable) 809545-001 The USB/audio jack board is located on the right side of the computer. Do not confuse this board with the USB/ card reader/volume board on the left side of the computer. Before removing the USB/audio jack board, follow these steps: Shut down the computer.
  • Page 46 Lift the board straight up to disconnect it from the connector on the system board (3). Reverse this procedure to install the USB/audio board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Usb/Card Reader Board (Left Side)

    USB/card reader board (left side) Description Spare part number USB/card reader board for use in models with an Intel Core processor (includes cable) 809544-001 USB/card reader board for use in models with an Intel Pentium or Celeron processor (includes cable) 819789-001 The USB/card reader/volume board is located on the left side of the computer.
  • Page 48 Remove the board from the computer (3). Reverse this procedure to install the USB/card reader board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 809554-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Remove the four Phillips PM2.5×6.0 screws (3) that secure the speakers to the computer. NOTE: Rubber gaskets fit around each screw. For installation, make sure the gaskets are properly installed. Lift the speakers from the computer, noting the proper cable routing for reinstallation. Reverse this procedure to install the speakers.

  • Page 51: System Board

    809556-501 Intel Celeron N3050 processor and a non-Windows 8 operating system 809556-001 System board for use in HP x360 310 G2 models equipped with: Intel Pentium N3700 processor and the Windows 8.1 or Windows 10 operating system 824146-601 Intel Pentium N3700 processor and a non-Windows operating system 824146-001 Intel Celeron N3050 processor and the Windows 8.1 or Windows 10 operating system...
  • Page 52 Disconnect the battery. NOTE: When replacing the system board, be sure that the following components (as necessary) are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page ● Solid-state drive (see Solid-state drive (M.2) on page ●...
  • Page 53 Remove the Phillips PM2.5×3.0 screw from the WLAN module (1). CAUTION: To avoid damaging the WLAN module, do not remove the module from the system board socket until AFTER you removing the system board from the computer. Remove the five Phillips PM2.5×4.0 screws (2) that secure the system board to the computer. Loosen the captive screw in the upper right corner of the system board (3).
  • Page 54 Lift the left side of the system board (1), and the pull the system board toward the left to remove it from the computer (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Memory Module

    Description Spare part number Memory modules for use in HP Pavilion x360 models: 8-GB 693374-005 4-GB 691740-005 Memory modules for use in HP x360 310 G2 models: 8-GB 670034-001 4-GB 641369-001 IMPORTANT: The memory modules are not customer replaceable. Before removing a memory module, follow these steps: Shut down the computer.
  • Page 56 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 784644-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 793839-001...

  • Page 58: Heat Sink

    Heat sink for use in models with Broadwell Intel Core processors (includes replacement thermal 809536-001 material) Heat sink for use in HP Pavilion x360 Convertible models with Braswell Intel Pentium and Celeron 819788-001 processors (includes replacement thermal material) Heat sink for use in HP x360 310 G2 models with Braswell Intel Pentium and Celeron processors...
  • Page 59 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. Models with Intel Pentium or Celeron processors: Models with Intel Core processors: NOTE:...
  • Page 60 Models with Intel Pentium or Celeron processors: Models with Intel Pentium or Celeron processors: Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Battery

    Spare part number 2-cell, 32-Wh, 4.2-Ah, Li-ion battery for use in all models 796355-005 3-cell, 48-Wh, 4.21-Ah, Li-ion battery for use in HP x360 310 G2 models 817184-005 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the battery (2). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Display Assembly

    Display assembly The display is only spared at the subcomponent level. The full hinge-up is not spared. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 NOTE: The display enclosure is available using the following spare part numbers: 809574-001 for red models 809573-001 for silver HP Pavilion x360 Convertible models 809575-001 for green HP Pavilion x360 Convertible models 816503-001 for purple HP Pavilion x360 Convertible models...
  • Page 65 Disconnect the cable from the touch control board (1), and the separate the display enclosure from the display (2). Position the display enclosure next to the display panel so you can access the display cable connected to the back of the display panel. Disconnect the display cable from the back of the display panel by lifting the tape that secures the cable in the connector (1), and then pull the cable out of the connector (2).
  • Page 66 Disconnect the cable (2) from the module. To remove the display hinges: NOTE: The display hinges are available using spare part number 809539-001. Position the display enclosure upright. Remove the Phillips PM2.0×2.0 screw (1) from the top of each hinge and the three broadhead Phillips PM2.5×2.0 screws (2) from the bottom of each hinge that secure the hinges to the display.
  • Page 67 The display hinge covers are available using spare part number 809541-001 for red HP Pavilion x360 models, 809540-001 for silver HP Pavilion x360 models, 809542-001 for green HP Pavilion x360 models, 809828-001 for purple HP Pavilion x360 models, and 824135-001 for silver HP x360 310 G2 models.
  • Page 68 To remove the antenna cables: NOTE: The antenna cables are available using spare part number 809530-001. ▲ Remove the cables from the tape and clips (1) that secure them to the display enclosure, peel the transceivers from the enclosure, and then lift the cables and transceivers from the display enclosure (2).
  • Page 69 Remove the sensor board from the display (3). Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 70: Power Button Board

    Spare part number Power button board for use in HP Pavilion x360 models (includes cable) 809546-001 Power button board for use in HP x360 310 G2 models (includes cable) 824140-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 807522-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 72: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 73 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 74: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 75: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 76: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 77: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 78: Using Windows Tools

    ● The creation process can take an hour or more. Do not interrupt the creation process. If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP ● Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 79: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 80: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 81: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 82: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 83: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 84: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 85: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 86: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 87: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 88: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 89: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions Width 306 mm 12.13 in Depth 208 mm 8.47 in Height 22.5 mm 0.86 in Weight with solid-state drive 1362.9 g 3.01 lbs Weight with hard drive 1462.9 g 3.23 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 90: Hard Drive Specifications

    Hard drive specifications 1-TB, 5400-rpm* 500-GB, 5400-rpm* Dimensions Height 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate (synchronous, maximum) 1.2 GB/sec 1.1 GB/sec Security ATA security ATA security...

  • Page 91: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 92: Cm (11.6-In) Hd+ Display Specifications

    29.5-cm (11.6-in) HD+ display specifications Metric U.S. Dimensions Height 20.6 cm 8.11 in Width 28.9 cm 11.38 in Diagonal 29.5 cm 11.6 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 220 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 93: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 95: 13 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 96 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 97 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 98 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 100 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 13 Statement of memory volatility...

  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 102: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 104: Index

    58 left side 6 hinge covers right side 5 removing 59 top 11 electrostatic discharge 25 HP PC Hardware Diagnostics (UEFI) computer equipment guidelines 27 using 79 major components 15 esc key, identifying 13 specifications 81 Ethernet, product description 2...
  • Page 105 71, 76 serial number 14 USB 3.0 6 USB flash drive 72, 77 service 14 power button board using HP Recovery media 70, 75 wireless certification 14 removal 62 recovery media WLAN 14 spare part number 16, 62 creating 69, 74...
  • Page 106 removing personal data from volatile system board Windows tools system memory 87 removal 43 using 70, 75 RJ-45 (network) jack, identifying 6 spare part numbers 16, 43 wireless certification label 14 RJ-45 (network) status lights, system memory, removing personal wireless, product description 2 identifying 6 data from volatile 87 WLAN antennas, identifying 9...

This manual is also suitable for:

X360 310 g2

Table of Contents