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Philips Brilliance BDM3270QP User Manual
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Philips Brilliance BDM3270QP User Manual

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EN User manual
Customer care and warranty
Troubleshooting & FAQs
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BDM3270QP

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Summary of Contents for Philips Brilliance BDM3270QP

  • Page 1 BDM3270QP www.philips.com/welcome EN User manual Customer care and warranty Troubleshooting & FAQs...

  • Page 2: Table Of Contents

    4.2 Crystalclear ..........31 5. Power Management ......32 6. Regulatory Information .....33 7. Customer care and warranty ..40 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy ..........40 7.2 Customer Care & Warranty ....42 8. Troubleshooting & FAQs ....45 8.1 Troubleshooting ..........45 8.2 SmartControl Premium FAQs ...46...

  • Page 3: Important

    1. Important Please use approved power cord provided 1. Important by Philips all the time. If your power cord is missing, please contact with your local This electronic user’s guide is intended for service center. (Please refer to Customer anyone who uses the Philips monitor. Take time...

  • Page 4: Notational Descriptions

    1. Important Temperature: 0-40°C 32-95°F 1.2 Notational Descriptions Humidity: 20-80% RH The following subsections describe notational Important information for Burn-in/Ghost conventions used in this document. image Notes, Cautions and Warnings Always activate a moving screen saver Throughout this guide, blocks of text may be program when you leave your monitor accompanied by an icon and printed in bold or unattended.

  • Page 5: Disposal Of Product And Packing

    Taking back/Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of...

  • Page 6: Setting Up The Monitor

    2. Hold the neck with both hands. User’s Manual Monitor drivers SmartControl software mount area until the latch locks the Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. neck. assembly...
  • Page 7 2. Setting up the monitor Connect to PC Connecting to your PC 1. Connect the power cord to the back of 2. Turn off your computer and unplug its power cable. 3. Connect the monitor signal cable to the video connector on the back of your computer.

  • Page 8: Operating The Monitor

    2. Setting up the monitor Customize your own “USER” key 2.2 Operating the monitor This hot key allows you to setup your favorite Description of the control buttons function key. 1. Press button on the front bezel to enter OSD Menu Screen. [OSD Settings], then press button.
  • Page 9 Description of the On Screen Display Audio Source What is On-Screen Display (OSD)? Audio In MHL-HDMI Philips LCD monitors. It allows an end user to DisplayPort adjust screen performance or select functions of the monitors directly through an on-screen Independent audio playback, regardless of instruction window.

  • Page 10: The Osd Menu

    2. Setting up the monitor The OSD Menu Below is an overall view of the structure of This monitor is designed for optimal the On-Screen Display. You can use this as a performance at its native resolution, reference when you want to work your way 2560 x 1440 @ 60 Hz.

  • Page 11: Multiview

    PC and Notebook side-by-side simultaneously, making complex multi-tasking work a breeze. Why do I need it? With the ultra high resolution Philips MultiView display, you can experience a world of connectivity in a comfortable way in the conveniently enjoy multiple content sources at one screen.
  • Page 12 2. Setting up the monitor How to enable MultiView by hotkey? [PIP / PBP], then press button. 1. Press the hotkey directly on the front bezel. PIP / PBP Mode], then press button. PIP] or [PBP]. Now you can move backward to set the [PIP / PBP Input], [PIP Size], [PIP Position]., or [Swap].
  • Page 13 2. Setting up the monitor PIP / PBP Input: There are four different Swap: The main picture source and the video input to choose as the sub sub picture source swapped on the display source: [DVI], [MHL-HDMI], and display. [DisplayPort]. Swap A and B source in [PIP] mode: Please refer below table for compatibility of main/sub input source.

  • Page 14: Remove The Base Assembly For Vesa Mounting

    2. Setting up the monitor Note 2.4 Remove the Base Assembly for This monitor accepts a 100mm x 100mm VESA Mounting VESA-Compliant mounting interface. Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury. 1.

  • Page 15: Introduction

    An optional MHL cable allows you to simply connect your MHL capable mobile device to this large Philips MHL display, and watch your HD videos come to life with full digital sound. Note...

  • Page 16: Image Optimization

    This mode significantly enhances readability and productivity when How does it work? you’re working with spreadsheets, PDF files, SmartImage is an exclusive, leading edge Philips scanned articles or other general office technology that analyzes the content displayed applications.

  • Page 17: Smartcontrast

    3.3 Philips SmartControl Premium contrast are adjusted and backlighting The new SmartControl Premium software finetuned for just right display of everyday by Philips allows you to control your monitor office applications and lower power via an easy to use on-screen graphic interface. consumption.
  • Page 18 3. Image Optimization You can adjust more options without wizard by Standard pane. Start with Standard pane Adjust menu Adjust Menu allows you to adjust Brightness, Contrast, and Resolution. You can follow the instruction and do the adjustment. Cancel prompts user if you want to cancel installation.
  • Page 19 3. Image Optimization 1. "Show Me" starts color calibration tutorial. 2. Start - starts the 6-step color calibration sequence. 3. Quick View loads the before/after images. 4. To return to Color home pane, click the Cancel button. 5. Enable color calibration - by default is on. If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons.
  • Page 20 3. Image Optimization First Color Calibration Screen Eco Power menu Previous button is disabled until the second color screen. Next goes to the succeeding target Final next goes File > Presets pane. Options menu Cancel closes the UI and returns to the plug in page.
  • Page 21 3. Image Optimization Option>Auto Pivot. menu. Disabled removes SmartControl Premium from the right click context menu. default. Enable context menu shows the task tray menu for SmartControl Premium. A right click on the task tray icon displays the menu options for Help, Technical Support.
  • Page 22 3. Image Optimization - Theft Deterrence Options>MultiView - Allow users to view Pane will only be active when selecting Theft content from multiple sources when in PIP and Deterrence Mode from the drop-down Plug-in PBP mode. menu. Click the red button to select a MultiView mode.
  • Page 23 3. Image Optimization Help menu - Will only be active when selecting User Manual from the drop-down Help menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available. PBP mode Select Input and Audio. Help>Version - Will only be active when selecting Version from the drop- down Help menu.
  • Page 24 3. Image Optimization checked in the Options>Preferences pane, then Help - Access to User Manual file: Open the menu will be visible. User Manual file using the default browser window. - Displays the tech support page. - Takes the user to Chec PDI Landing and checks the user’s version against the most current available.

  • Page 25: Smartdesktop Guide

    3. Image Optimization Drag and Drop Windows 3.4 SmartDesktop Guide SmartDesktop partition is selected a window can be dragged into the region and it will automatically align. SmartDesktop is in SmartControl Premium. When the window and mouse cursor are within Install SmartControl Premium and select the region, the region will become highlighted.
  • Page 26 3. Image Optimization 3. Identify Partition – Displays the outline grid and easy way to manage the desktop as well as sending any window to any partition without on the desktop for the current partition. having to drag and drop. Move the cursor into 4.
  • Page 27 3. Image Optimization Task Tray Right Click The task tray also contains most of the features supported in the title bar (with the exception of automatically sending a window to any Find Windows – In some cases, the user may have sent multiple windows to the same partition.
  • Page 28 3. Image Optimization Name Description Image Full Desktop Applies all settings to the entire desktop. Vertical Assesses the screen resolution and divides the display into two evenly sized vertical regions. Horizontal Assesses the screen resolution and divides the display into two evenly sized horizontal regions. Vertical Triple Assesses the screen resolution and divides the display into three evenly sized vertical regions.
  • Page 29 3. Image Optimization Name Description Image Horizontal Split Top Assesses the screen resolution and divides the display into two evenly sized horizontal regions, the top region is single, the bottom region is spilt into two evenly sized regions For 90 Partition 1 on right side Vertical Partition 2&3 on left side Vertical.

  • Page 30: Technical Specifications

    4. Technical Specifications Picture/Display Monitor Panel Type AMVA Backlight Panel Size Aspect Ratio 16:9 Pixel Pitch 0.27675 x 0.27675 mm Brightness 300 cd/m² SmartContrast 50,000,000:1 Response Time SmartResponse VGA: 1920 x 1080 @ 60Hz DVI-Dual Link: 2560 x 1440 @ 60Hz Optimum Resolution HDMI: 2560 x 1440 @ 60Hz DisplayPort: 2560 x 1440 @ 60Hz...
  • Page 31 Stand Tilt -5 / +20 degree Swivel -170 / +170 degree Height adjustment 180mm Pivot 90 degree Power On Mode Power(EnergyStar test method) AC Input Voltage AC Input Voltage AC Input Voltage Energy Consumption at 100VAC , 50Hz at 115VAC , 60Hz at 230VAC, 50Hz Normal Operation AC Input Voltage...
  • Page 32 Finish Texture Note 1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country. 2. This data is subject to change without notice. Go to www.philips.com/support to download the...

  • Page 33: Resolution & Preset Modes

    CAD-CAM solutions, 37.50 640 x 480 75.00 37.88 800 x 600 60.32 wizard working on huge spreadsheets, this Philips display will give you Crystalclear images. 46.88 800 x 600 75.00 48.36 1024 x 768 60.00 60.02 1024 x 768 75.03...

  • Page 34: Power Management

    5. Power Management 5. Power Management If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will 'wake up' automatically.

  • Page 35: Regulatory Information

    6. Regulatory Infomation Some of the Environmental features of the 6. Regulatory Information The brand owner demonstrates corporate social responsibility and has a certified environmental management system (EMAS Congratulations, Your display is designed for both Very low energy consumption both in you and the planet! onand standby mode minimize climate impact...
  • Page 36 RoHs directive mandating restrictions 2010+A12:2011+A2:2013(Safety on hazardous substances in electrical and requirement of Information Technology electronic equipment have been adhered to in order to make Philips monitors safe to use EN55022:2010(Radio Disturbance throughout its life cycle. requirement of Information Technology EPEAT...
  • Page 37 6. Regulatory Infomation prEN50279:1998 (Low Frequency Electric Increase the separation between the equipment and receiver. MPR-II (MPR:1990:8/1990:10 Low Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. TCO CERTIFIED (Requirement for Environment Labeling of Ergonomics, Consult the dealer or an experienced Energy, Ecology and Emission, TCO: Swedish...
  • Page 38 6. Regulatory Infomation EN 55022 Compliance (Czech Republic Only) interférences nuisibles dans le cadre d'une installation résidentielle. CET appareil produit, utilise et peut émettre des hyperfréquences qui, si l'appareil n'est pas installé et utilisé selon les consignes données, peuvent causer des interférences nuisibles aux communications radio.
  • Page 39 6. Regulatory Infomation North Europe (Nordic Countries) Information Ergonomie Hinweis (nur Deutschland) Der von uns gelieferte Farbmonitor entspricht Placering/Ventilation den in der "Verordnung über den Schutz vor VARNING: Schäden durch Röntgenstrahlen" festgelegten FÖRSÄKRA DIG OM ATT HUVUDBRYTARE Vorschriften. OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS.
  • Page 40 6. Regulatory Infomation EU Energy Label China RoHS The People's Republic of China released a regulation called "Management Methods for Controlling Pollution by Electronic Information Products" or commonly referred to as China RoHS. All products produced and sold for China market have to meet China RoHS request.
  • Page 41 For more information about where you can drop off your waste equipment for recycling in India please visit the below web link. http://www.india.philips.com/about/sustainability/ recycling/index.page...

  • Page 42: Customer Care And Warranty

    No manufacturer can guarantee the types of bright dot defects. that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains acceptable defect levels for each type.
  • Page 43 7. Customer care and warranty Proximity of Pixel Defects Note A red or blue bright dot must be more than 50 Because pixel and sub pixels defects of the percent brighter than neighboring dots while same type that are near to one another may be a green bright dot is 30 percent brighter than neighboring dots.

  • Page 44: Customer Care & Warranty

    7.2 Customer Care & Warranty For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region:...
  • Page 45 Estonia FUJITSU +372 6519972(workshop) Georgia Esabi +995 322 91 34 71 +36 1 814 8080(General) Hungary Profi Service +36 1814 8565(For AOC&Philips only) Kazakhstan Classic Service I.I.c. +7 727 3097515 +371 67460399 Latvia ServiceNet LV +371 27260399 +370 37 400160(general)
  • Page 46 +603 5102 3336 Sat. 8:30am-12:30am Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm Philips Electronics Singapore Mon.~Fri. 9:00am-6:00pm Singapore Pte Ltd (Philips Consumer Care (65) 6882 3966 Sat. 9:00am-1:00pm Center) Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00 Axis Computer System Co., Thailand (662) 934-5498 Mon.~Fri.

  • Page 47: Troubleshooting & Faqs

    Do not perform any troubleshooting steps Philips customer service representative. Disconnect the monitor from mains power source immediately for safety Common Problems Contact with Philips customer service No Picture (Power LED not lit) representative immediately. Make sure the power cord is plugged into Imaging Problems the power outlet and into the back of the monitor.

  • Page 48: Smartcontrol Premium Faqs

    LED Setup in OSD main Controls. Image appears blurred, indistinct or too dark For further assistance, refer to the Consumer Adjust the contrast and brightness on Information Centers list and contact Philips On-Screen Display. customer service representative. An "after-image", "burn-in" or "ghost image"...

  • Page 49: General Faqs

    (.inf and .icm)? Function. How can I do? Ans.: Ans.: Philips Service center has a right to monitor. Follow the instructions in your user manual to install the drivers. Your authorization, in order to establish computer may ask you for monitor ownership of the monitor.
  • Page 50 Can I connect my LCD monitor to any no pressure or force applied to the PC, workstation or Mac? panel surface side. This may affect your Yes. All Philips LCD monitors are fully warranty conditions. Ans.: compatible with standard PCs, Macs How should I clean the LCD surface? and workstations.

  • Page 51: Multiview Faqs

    8. Troubleshooting & FAQs your screen. "Burn-in", "after-imaging", 8.4 Multiview FAQs or "ghost imaging" is a well-known phenomenon in LCD panel technology. Why I cannot activate PIP or PBP In most cases, the "burned in" or when the sources are DVI and HDMI? "atter-imaging"...
  • Page 52 © 2014 Koninklijke Philips N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. Version: BDM3270E1T...

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